2021 VOLKSWAGEN TIGUAN service schedule

taken into account. The service reminder is displayed 30 days before the service is due. The
distance is rounded to the nearest 100 km; the remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
For a scheduled service or a scheduled inspection, a signal tone will be given when the ignition
is switched on and the spanner symbol will be displayed for several seconds on the
instrument cluster display. One of the following displays will also appear ⇒ Fig. 22:
Inspection now!
Oil service now!
Oil service and inspection now!
Viewing service appointments
You can access the current service schedule when the ignition is switched on, the engine is not
running, and the vehicle is stationary:
•Press and hold button in the instrument cluster ⇒ Instrument cluster until the text
Service appears in the display.
•Release the button. Information on the current scheduled service will be shown in the
display.
Service information ⇒ Fig. 23 can also be displayed in the Infotainment system by pressing the
button or function button and the Vehicle, and Service function
buttons ⇒ Operation and display in the Infotainment system.
Resetting the service interval display
If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
•Switch off the ignition.
•Press and hold the button in the instrument cluster ⇒ Instrument cluster.
•Restart the ignition.
•Release button if one of the following messages appears on the instrument cluster
display:
Reset oil change service?
Reset inspection service?
•Press the button on the instrument cluster ⇒ Instrument cluster to confirm.
Do not reset the service interval display between service intervals otherwise incorrect data may be
shown.
If the oil change service was manually reset, the service interval display then also changes to a
fixed service interval in vehicles with flexible oil change service.
The service message will disappear after a few seconds, when the engine is running, or
when the button on the windscreen wiper lever or the button on the
multifunction steering wheel is pressed ⇒ Instrument cluster operation.
If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible
service, the system cannot calculate the time at which the next service is due. The information
shown in the service interval display may therefore be incorrect. If this is the case, please observe
the maximum permissible service intervals ⇒ Service.
Instrument cluster operation
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever
⇒ Operating using the multifunction steering wheel
⇒ Button for driver assist systems
⇒ Additional displays and display options
Some menu options can only be opened when the vehicle is stationary.
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel
⇒ Operating using the wiper lever.

The vehicle data sticker confirms when the vehicle was first registered or delivered, when the
delivery inspection was carried out, and thus the date from which your vehicle is covered by our
warranty.
Saving the service operations performed (digital service scheduleyf
Each service record is stored by your Volkswagen dealership and qualified workshop in a central
system. This transparent documentation of the service history allows the service operations
performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen
recommends asking for a printed service record, which contains all service work stored in the
system.
With every service, the printout of the previous service record is replaced by a current printout.
The digital service schedule is not available in some markets. In this case, your Volkswagen
dealership will inform you about the documentation process for service work.
Service work
The following information is documented in the digital service schedule by your Volkswagen
dealership or qualified workshop:
•When which service was carried out.
•Whether any repairs are recommended, such as replacement of the brake pads in the near
future.
•Whether you had any special requests before or during the maintenance work (your service
advisor will note these on the orderyf.
•Which components or service fluids were changed.
•When your next service is scheduled for.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
Regular servicing of your vehicle not only maintains its value, it also ensures that your
vehicle remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 250 Vehicle data sticker with PR number for the relevant service.
The service events differ according to oil change service and inspection. The service interval
display in the display of the instrument cluster serves as a reminder for the due date of the next
service event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents and serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

•From the PR number on the vehicle data sticker ⇒ Fig. 250 (arrowyf ⇒ Technical data.
•From the table below.
Service
event
PR
No.
Service
type
Service interval
Oil change
service
QI1
Fixed
Every 5,000 km / 3,000 miles or 1 year.
QI2Every 7,500 km / 4,500 miles or 1 year.
QI3Every 10,000 km / 6,000 miles or 1 year.
QI4Every 15,000 km / 9,000 miles or 1 year.
QI6FlexibleAccording to service interval display.
InspectionAccording to service interval display.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
Features of the flexible service
With the flexible service, you need to have an oil change service carried out only if your vehicle
requires one. To determine this point in time, individual operating conditions and personal driving
style are taken into account. An important part of the flexible service is the use of LongLife engine
oil instead of conventional engine oil.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
If you do not wish to have the flexible service, you can opt for the fixed service instead.
However, a fixed service can affect your service costs. Your service advisor will be pleased to
advise you.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display or in the Vehicle settings menu in the Infotainment system
⇒ Operation and display in the Infotainment system. The service interval display informs you about
the scheduled services which include an oil change and also about scheduled services which
include an inspection. When the respective service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
Information is stated for vehicles used under normal operating conditions.
Whichever comes first.
Information on operating conditions
The service intervals and service content are always for vehicles used under normal operating
conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service is due or at shorter intervals than those specified.
Severe operating conditions are, for example:
•Fuels containing sulphur,
•Regular short trips,
•Long periods of engine idling (taxis for exampleyf,
•Operation in regions with high dust levels,
•Regular trailer towing ⇒ Trailer towing,
•A high percentage of stop-and-go traffic, as is typical in city driving and
•Driving mainly in winter conditions.
This applies particularly to the following components:
•Dust and pollen filter
•Air filter
•Toothed belt
•Diesel particulate filter
•Engine oil
The service advisor at your qualified workshop will be pleased to advise you on whether your
vehicle requires more frequent work due to the conditions under which it is used.
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•Water drains: check.
•Road test: perform.
Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment
such as engine, gearbox or service fluidsyfIXUWKHUVHUYLFLQJZRUNPXVWEHSHUIRUPHGRQ\RXU
vehicle. The work dependent on either time and/or mileage.
•Additives: change/top up.
•Brake fluid: change.
•Diesel particulate filter: check.
•Natural gas tank and lines: change.
•Gearbox: change oil/filter.
•Gearbox mountings: change.
•Gas system filter: change.
•Final drive/differential: change oil.
•Diesel fuel filter: change/drain.
•Air filter: change.
•Engine: change oil/filter.
•Dust and pollen filter: change.
•Spark plugs: change.
•Toothed belt/toothed belt tensioning roller: check/change.
It is also possible to have servicing work carried out in between the scheduled service events
⇒ Fixed service or flexible service.
The scope of service is subject to change for technical reasons (continuous further development of
componentsyf<RXU9RONVZDJHQGHDOHUVKLSRUTXDOLILHGZRUNVKRSDOZD\VKDVWKHODWHVWLQIRUPDWLRQ
about any changes.
Vehicle care
Notes on vehicle care
Regular and expert care helps to maintain the value of the vehicle.
Leaving stains, dirt and other deposits on the surface of vehicle components and cloth seat covers
for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become
impossible to remove, particularly if left for a long time.
For proper cleaning and care, Volkswagen recommends using Genuine care products that have
been matched to your vehicle. Consult a qualified workshop if you have any specific questions or if
vehicle parts are not listed.
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Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle
and cause serious injury.
•Vehicle parts must be cleaned according to the manufacturer's instructions.
•Always use approved or recommended cleaning products.
•Do not use solvent-based cleaning products. Solvents can cause irreparable damage
to the airbag modules.
•Protect your hands and arms against parts with sharp edges, e.g. when cleaning the
underbody or the insides of the wheel housings.
WARNING
Dirty, misted or iced over windows reduce visibility and increase the risk of accidents and
severe injuries. This could impair the safety equipment of the vehicle.
•Only drive when you have a clear view through all windows.
•Do not treat the windscreen with water-repellent window coating agents. In
unfavourable conditions, they can cause increased dazzle.
WARNING

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contractyfWKH9RONVZDJHQGHDOHUVKLSJXDUDQWHHVWKDWWKHERG\RIDQ\YHKLFOHVLWVHOOVZLOOQRWEH
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavityyfRIWKHERG\DQGFDXVLQJKROHVLQWKHVKHHWPHWDO.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countriesyfZKLFKZLOOEHUHQHZHGDIWHUHYHU\LQVSHFWLRQ.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosticsyfDQG
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the
vehicle owner (or lessee in the case of leasingyfJUDQWVWKHLUSHUPLVVLRQ([FHSWLRQVWRWKLVDUH
contractual or legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If the convenience functions are reprogrammed, the descriptions in your
vehicle wallet will no longer match the original functions. Volkswagen recommends having any
reprogramming entered into the digital service schedule by a Volkswagen dealership or qualified
workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:
•Media files for playing music, films or photos in the Infotainment system.
•Address book data for use with a hands-free system or navigation system.
•Entered navigation destinations.
•Data on the use of online services.
These data can be stored locally in the vehicle or located on a device that you have connected to
the vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you
can delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisationyfLQWKHYHKLFOHDQGFKDQJHWKHPDWDQ\WLPH
Depending on the equipment in the vehicle, this includes, for example:
•Seat position settings.
•Running gear and air conditioning system settings.
•Personalised settings such as mirror adjustment or background lighting.
Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system ⇒ Mobile online services.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system on your mobile device.
Third party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of online services provided by Volkswagen, the respective functions are described by
Volkswagen in a suitable location, e.g. in a separate service description or on a website ⇒ Mobile 
online services along with the relevant data protection policies. Personal data may be required to
provide online services. For this, data are exchanged over a secure connection, e.g. using the
designated IT systems of the manufacturer. Any collection, processing and use of personal data
that goes beyond the provision of the service takes place exclusively according to legal regulations,
contractual agreements or the necessary permission.
You can activate and deactivate the services and functions, some of which are subject to a fee, and
in some cases also disable the vehicle's entire data connection. This does not apply to any
functions and services required by law, e.g. emergency call systems.