
The auxiliary heater runs on for a short time after it is switched off manually or automatically so that 
the remaining fuel in the system can be burnt off.
When the vehicle is at a standstill, the auxiliary heater can be activated up to three times in 
succession for the maximum operating duration.
Operating noises can be heard if the auxiliary heater is switched on.
The 12-volt battery will discharge if the auxiliary heater or ventilation is run several times 
over an extended period. Drive the vehicle for an appropriate distance in order to recharge the 12-
volt vehicle battery.
When parked on an incline, the fuel gauge indication (just above the reserve quantityyf  P D \  
be inaccurate and lead to functional restrictions of the auxiliary heater.
The auxiliary heater may switch on automatically as a supplementary heating measure when 
the engine is started at temperatures below +5°C (+41°Fyf   7 K H  V X S S O H P H Q W D U \  K H D W L Q J  I X Q F W L R Q  L V  
switched off again automatically after a short time.
Programming the auxiliary heater and auxiliary ventilation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Opening the Auxiliary heater menu
The auxiliary heater is programmed in the Infotainment system.
m/k/a997MK Manual air conditioning system
•Press the  button on the Infotainment system.
•Touch the Vehicle and  function buttons.
m/k/a997MK Climatronic
•Press the  button on the control panel.
•Touch the  function button.
Changing the operating mode
•Open the Auxiliary heater menu.
•Touch the Heating or Ventilation function buttons to change the operating mode.
At high outside temperatures, the auxiliary ventilation function supplies fresh air to the vehicle 
interior and helps prevent a build-up of heat.
Programming the auxiliary heater
Activation is always for one heating or ventilation period only. The departure time must be activated 
for every start.
•Before programming, check that the date and time set in the vehicle are correct ⇒ Vehicle 
settings menu.
•Open the Auxiliary heater menu.
•Press the Adjust button.
•Choose one of the memory locations for a Departure time.
•Touch the Activate function button.
m/k/a995MKManual air conditioning system: the programmed departure time determines 
the time at which the auxiliary heater or ventilation should switch off. The point at which the heating 
or ventilation process starts is determined depending on the programmed operating period.
m/k/a995MK Climatronic: on the basis of the programmed departure time, the vehicle 
automatically calculates the start time for heating or ventilation to the currently set temperature 
depending on the outside temperature.
•Touch the Running time function button under Adjust to set the auxiliary heater 
running time after the heater is switched on with the immediate heat button  or using the 
remote control. 

Programming check
If a departure time has been activated, the LED in the immediate heat button  will light up on 
the Climatronic control panel for approximately ten seconds after the ignition is switched off.
Remote control
Fig. 112 Auxiliary heater: remote control (leftyf  Z L W K  E D W W H U \  F R P S D U W P H Q W   U L J K W \f.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Switching the auxiliary heater on and off using the remote control
•m/k/a995MK Switch on: press the  button ⇒ Fig. 112.
The auxiliary heater is switched on when the LED on the remote control lights up green.
•m/k/a995MKSwitch off: press the  button ⇒ Fig. 112.
The auxiliary heater is switched off when the LED on the remote control lights up red.
LED in the remote control
The LED ⇒ Fig. 112② indicates various operating states after you press a button.
Lit up
GreenAuxiliary heater is switched on.RedAuxiliary heater is switched off.
Flashes irregularly
GreenAuxiliary heater disabled: the fuel tank is almost empty, the voltage of the 12-volt vehicle 
battery is too low or a malfunction has occurred. Refuel and drive for a sufficiently long time in order 
to charge the 12-volt vehicle battery or go to a qualified workshop.
Flashes regularly
Red or greenSwitch-on or switch-off signal not received. Reduce your distance from the vehicle.
Lights up or flashes
OrangeThe button cell (batteryyf  L Q  W K H  U H P R W H  F R Q W U R O  L V  Z H D N   5 H S O D F H  W K H  E X W W R Q  F H O O .
Range
The remote control has a range of several hundred metres when the button cell is fully charged.
•Keep a distance of at least two metres between the remote control and vehicle.
•Avoid obstacles between the remote control and vehicle.
•Hold the remote control with the aerial⇒ Fig. 112① pointing vertically upwards.
•Do not cover the aerial.
Poor weather conditions or a weak button cell will significantly reduce the range.
Replacing the button cell in the remote control
The button cell in the remote control must be replaced if the indicator lamp no longer lights up.
•Insert a suitable object, e.g. a screwdriver, in the recess on the side ⇒ Fig. 112 in the direction 
of the arrow.
Never programme the auxiliary heating system so that is switched on and run in 
unventilated or enclosed spaces. The fumes from the auxiliary heater contain among other 
things carbon monoxide, which is an odourless and colourless poisonous gas. Carbon 
monoxide can cause people to lose consciousness. It can also cause death.
WARNING 

Fig. 113 In the footwell: pedals in vehicles with a manual gearbox.
Fig. 114 In the footwell: pedals in vehicles with a DSG dual clutch gearbox.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 113 and ⇒ Fig. 114:
Accelerator
Brake pedal
m/k/a995MK Vehicles with manual gearbox: clutch pedal
The operation and freedom of movement of all pedals must never be impaired by objects or floor 
mats.
Use only floor mats that leave the pedal area free and can be securely fastened in the footwell.
Gear-change indicator
Fig. 115 On the instrument cluster display: gear-change indicator.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 115:
Currently selected gear.
Recommended gear.
The instrument cluster display may, depending on the vehicle's equipment level, indicate which 
gear should be selected to reduce fuel consumption while the vehicle is in motion.
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control 
of the vehicle and increase the risk of serious injury.
•Please ensure that all pedals can always be operated without any hindrance.
•The floor mats must always be properly secured in the footwell.
•No additional floor mats or other floor coverings should be placed over the fitted floor 
mat.
•Ensure that no objects can enter the driver footwell while the vehicle is in motion.
•If there are any objects in the footwell, remove them when the vehicle is parked.
WARNING
The pedals must be freely operable at all times. For example, a larger brake pedal travel 
will be necessary in order to stop the vehicle if a brake circuit fails. The brake pedal will 
have to be depressed further and harder than normal.
NOTICE 

m/k/a995MK Vehicles with DSG dual clutch gearbox: the selector lever must be in the 
Tiptronic position ⇒ Changing gear using Tiptronic.
No recommended gear is indicated if the most suitable gear is already selected. The currently 
selected gear is displayed.
Information on cleaning the particulate filter
The engine management system recognises when the particulate filter is becoming saturated and 
supports regeneration of the particulate filter by recommending the most suitable gear when driving. 
Compared with normal driving, this may mean driving with an increased engine speed ⇒ Particulate 
filter.
Driving in the correct gear can help to reduce fuel consumption.
Gear-change indicator display goes out when the clutch is depressed in vehicles with a 
manual gearbox or when Tiptronic position is deselected in vehicles with a DSG dual clutch 
gearbox.
Driving economically
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The fuel consumption, pollution and 
wear of the engine, brakes and tyres 
are reduced by an appropriate driving 
style. A few tips are provided below 
which will help you protect the 
environment and also save money.
Fig. 116 Fuel consumption in litres per 100 km at two different outside temperatures.
Think ahead when driving
The fuel consumption will increase if you do not adopt a steady driving style. Keeping a close eye 
on the traffic can help to avoid frequent acceleration and braking. Keeping a sufficient distance from 
the vehicle in front will help you anticipate the driving situation.
Use the cruise control system where possible ⇒ Cruise control system (CCSyf.
With a gear engaged, allow the vehicle to come to a halt by itself to make use of the engine braking 
effect, e.g. when approaching traffic lights.
Using freewheeling
m/k/a995MKVehicles with a DSG dual clutch gearbox: When the selector lever is in 
position D/S and neither the accelerator nor the brake pedal is depressed, the vehicle will roll 
(coastyf  Z L W K  S U D F W L F D O O \  Q R  H Q H U J \  E H L Q J  F R Q V X P H G .
With the engine-off coasting function, the engine is not just disengaged, but is also switched off.
Driving with DSG dual clutch gearbox ⇒ Driving with DSG dual clutch gearbox.
Change gears in an energy-saving way
Shifting up early at an engine speed of 2,000 rpm will save energy. Do not drive gears to the limit 
and avoid high revs.
The gear-change indicator is only designed to assist the driver and cannot replace the 
driver's own judgement.
•The driver has full responsibility for selecting the correct gear in all situations (e.g. 
when overtaking, driving up and down hills ⇒ Trailer towingand when towing a traileryf .
CAUTION
®
®® 

m/k/a995MK Vehicles with manual gearbox: change from first to second gear immediately 
after setting off. Change to higher gears rapidly.
m/k/a995MK Vehicles with DSG dual clutch gearbox: accelerate slowly and avoid using the 
kickdown function.
Gear-change indicator ⇒ Gear-change indicator.
Eco driving profile ⇒ Driving profile selection and 4MOTION Active Control.
Avoid full throttle
Never fully use the maximum speed of the vehicle. Driving at excessive speeds, e.g. above 130 
km/h on the motorway, will increase air resistance and thus the amount of force needed to move 
the vehicle.
Reduce idling
Drive off immediately with low revs. If you are stopped for a long period, do not allow the engine to 
idle but switch it off, e.g. when in a traffic jam or at a railway crossing.
In vehicles with an activated start/stop system, the engine will switch off automatically when the 
vehicle is stopping and when the vehicle is stationary ⇒ Start/stop system .
Refuel with moderation
A full fuel tank increases the weight of the vehicle. A fuel tank that is half to three quarters full is 
sufficient for urban journeys in particular.
Avoid short journeys
A cold engine has a very high fuel consumption. The optimum operating temperature is reached 
only after driving a few miles. The fuel consumption is above average at very low ambient 
temperatures, e.g. in winter ⇒ Fig. 116. Plan journeys economically and combine short distances.
Carry out regular maintenance
Regular maintenance is an essential prerequisite for economical driving and increases the service 
life of the vehicle.
Observe the correct tyre pressures
An inadequate tyre pressure does not just mean greater wear, but also increases the rolling 
resistance of the tyres and thus the fuel consumption. Use optimised rolling resistance tyres.
Adjust the tyre pressure according to the vehicle load. Observe the information on the tyre pressure 
sticker ⇒ Useful information about wheels and tyres
Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System ⇒ Tyre monitoring systems.
Use low viscosity engine oil
Fully synthetic engine oils with a low viscosity decrease frictional resistance in the engine and 
spread better and more quickly, especially for cold starts.
Do not drive with unnecessary loads in the vehicle
You can reduce fuel consumption by clearing out the luggage compartment before setting off, for 
example by removing empty drink crates or unused child seats.
In order to keep the drag coefficient of the vehicle as low as possible, remove attachments and 
add-on parts such as ski, bicycle or roof carriers after use.
Save electrical energy
The alternator is driven by the engine and generates power for convenience consumers such as the 
air conditioning system, window heating and ventilation. Saving electrical energy is easy, e.g.:
•At high ambient temperatures, ventilate the car before starting a journey and drive a short 
distance with open window. Only then switch on the air conditioning system.
•Switch off convenience systems as soon as they have served their purpose.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road 
and traffic conditions.
WARNING 

Inform yourself about other ways of protecting the environment. Think Blue. is the global 
Volkswagen brand for sustainability and environmental friendliness.
Your Volkswagen dealership will gladly provide you with further information on correct 
maintenance and replacement parts that are particularly energy-efficient, e.g. new tyres.
On vehicles with active cylinder management (ACTyf   L Q G L Y L G X D O  H Q J L Q H  F \ O L Q G H U V  F D Q  E H  
deactivated in driving situations with a low power requirement. When a cylinder is deactivated, no 
fuel is injected into that cylinder, which leads to an overall reduction in fuel consumption.
Think Blue. Trainer.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The Think Blue. Trainer analyses and 
visualises your driving style and helps 
you to drive more economically.
Fig. 117 In the Infotainment system: Think Blue. Trainer.
Key to ⇒ Fig. 117:
Blue Score:The higher the displayed value on a scale from 0 to 100, the more efficient 
your driving style. A blue border symbolises an efficient and constant driving style. A grey 
border indicates an inefficient driving style.Touch the display to open the statistics of the last 
30 driving minutes Since start.
Acceleration and braking:At a constant speed, two arcs appear in the central area. The 
arcs move up and down during acceleration and braking.
History display:The efficiency of the driving style is indicated by the blue bars. The white 
bar stores a blue bar approximately every 5 seconds.The larger the bar, the more efficient the 
driving style has been.
Driving tips: Think ahead when driving. Gear-change indicator. Adapt your 
speed. Economic driving style.
Fuel consumption:The display shows the average fuel consumption Since start
in l/100 km. A blue border symbolises an efficient and constant driving style. A grey border 
indicates an inefficient driving style.Touch the display to open the statistics of the last 30 driving 
minutes Since start.
Tips for saving energy:Press the Think Blue. function button to access additional 
tips.
Selecting Think Blue. Trainer.
•Depending on the equipment level, press the  button or function button in the 
Infotainment system.
•Touch the Vehicle, Selection, Think Blue. Trainer. button.
Information on the brakes
First read and observe the introductoryinformation and safety warnings⇒
Introduction
New brake pads cannot generate the full braking effect during the first 200 to 300 km (124 to 186 
milesyf  D Q G  P X V W  I L U V W  E H  U X Q  L Q  ⇒. However, you can compensate for the slightly reduced braking 
force by applying more pressure to the brake pedal. During the run-in period, the braking 
distance is longer when the brakes are depressed fully or during emergency braking than 
with that have been fully run in. In the run-in period, the brakes should not be depressed fully and 
®
Accidents and injuries can occur if the driver is distracted. Operating the Infotainment 
system can distract you from the road.
•Always drive carefully and responsibly.
WARNING 

Running in the engine
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Any new engine has to be run in during the first 1,500 kilometres. All moving parts have to adapt 
themselves to each other. The engine is subject to higher internal friction during the first hours of 
operation than later on.
•Do not depress the accelerator fully.
•Do not drive the vehicle at more than 2/3 of the top engine speed.
•Do not drive with a trailer attached ⇒ Trailer towing.
•Increase the driving speed and engine speed gradually.
The style of driving during the first 1,500 kilometres will also affect the engine quality. Even after 
this time – and especially with a cold engine – drive the vehicle at moderate speeds in order to 
reduce engine wear and to increase the mileage that the engine can cover.
Do not drive at engine speeds that are too low. Always shift down gear if the engine is not running 
smoothly.
New tyres ⇒ Wheels and tyres and brake pads ⇒ Notes on driving must be run in carefully.
If the engine is run in gently, its life will be increased and its oil consumption reduced.
Using the vehicle in other countries and continents
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle has been manufactured specifically for a particular country and complies with the 
registration regulations that applied in that country at the time of vehicle production.
If you want to use the vehicle abroad for a short period, all relevant information and instructions 
should be followed ⇒ Safety.
If the vehicle is going to be sold in another country or used in another country for an extended 
period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The 
service scope and service types could also be affected. This is particularly important if the vehicle is 
driven in another climate region for a long period of time.
Because different frequency bands are used in different countries, the factory-fitted Infotainment 
system may not work in other countries.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
After driving through water, mud, slush etc., the brakes may react slowly and the braking 
distance will be increased as the brake discs and pads will be wet, or possibly iced up in 
winter.
•You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure 
that you do not endanger any other road users or violate any legal regulations when 
doing so.
•Avoid abrupt and sudden braking manoeuvres directly after driving through water.
WARNING
•If you drive through water, parts of the vehicle, such as the engine, drive train, running 
gear and vehicle electrics, could sustain severe damage.
•Never drive through salt water as salt can cause corrosion. Rinse all components that 
have been exposed to salt water immediately with fresh water.
NOTICE
•Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, 
inadequate servicing work or lack of Genuine Parts.
•Volkswagen cannot be held responsible if the vehicle does not comply with or only 
partly complies with the relevant legal requirements in other countries and continents.
NOTICE 

Warning lights and text messages are shown on the instrument cluster display. These warnings 
may be accompanied by acoustic signals.
Front brake pads worn. Go to a qualified workshop immediately. All brake pads should be 
checked and renewed as necessary.
Malfunction in the brake system
A brake circuit may have failed if you have to reduce speed and the vehicle does not brake as 
normal (sudden increase in braking distanceyf   7 K L V  L V  L Q G L F D W H G  E \  W K H  Z D U Q L Q J  O D P S    and in 
some cases by a text message. Go to the nearest qualified workshop immediately to have the fault 
corrected. Drive at low speed when doing this and anticipate much longer braking distances and an 
increase in the pressure required on the pedal.
Starting and stopping the engine
 Introduction
This chapter contains information on the followingsubjects:
⇒ Ignition lock
⇒ Starter button
⇒ Starting the engine
⇒ Stopping the engine
⇒ Electronic immobiliser
⇒ Troubleshooting
Push-starting or tow-starting
For technical reasons, your vehicle must not be push-started or tow-started. Use jump leads to 
start the engine instead ⇒ Jump starting.
Ignition lock
Switching the engine off while the vehicle is moving makes it more difficult to stop the 
vehicle. This can lead to loss of control of the vehicle and to accidents and severe injuries.
•Braking and steering support systems, the airbag system, the belt tensioners and other 
items of safety equipment in the vehicle are only active when the engine is running.
•Never switch the engine or ignition off while the vehicle is in motion.
WARNING
The risk of serious injury can be reduced with the engine running or when starting the 
engine.
•Never start or run the engine in unventilated or closed rooms. The exhaust fumes 
contain carbon monoxide, an odourless and colourless toxic gas. Carbon monoxide 
can cause people to lose consciousness. It can also cause death.
•Never start or run the engine if oil, fuel or any other highly flammable fluids are under 
or near the vehicle, or are leaking out of the vehicle, e.g. as the result of damage.
•Never leave the vehicle unattended with the engine running, particularly if a gear or 
position has been selected. The vehicle could move suddenly or something 
unexpected may happen that may cause damage, fire and serious injuries.
•Never use a start booster. Start boosters may explode and cause the engine to 
suddenly run at high revs.
WARNING
The components of the exhaust system become very hot. This can cause fires and serious 
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with 
inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt 
fuel.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, 
catalytic converters, heat shields or particulate filter.
WARNING