2021 VOLKSWAGEN TIGUAN maintenance

Dispose of the 12-volt vehicle battery in accordance with the regulations. 12-volt vehicle
batteries may contain toxic substances such as sulphuric acid and lead.
Electrolyte can pollute the environment. Clean up any service fluid leakages and dispose of
them properly.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
12-volt vehicle battery
Fault in the alternator. Go to a qualified workshop. Have the electrical system checked. Switch
off any electrical consumers that are not required. The 12-volt vehicle battery will not be charged by
the alternator while the vehicle is in motion. The start/stop system cannot start the engine.
⇒ Start/stop system 
Wheels and tyres
Tyre monitoring systems
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of tyre monitoring systems
⇒ Tyre Pressure Loss Indicator
⇒ Tyre Pressure Monitoring System
⇒ Troubleshooting for the Tyre Pressure Loss Indicator
⇒ Troubleshooting for the Tyre Pressure Monitoring System
The tyre monitoring system warns the
driver when the tyre pressures get too
low.
Incorrectly securing the battery and using incorrect 12-volt vehicle batteries can cause
short circuits, fire and serious injuries.
•Always use maintenance-free and leak-proof 12-volt vehicle batteries that have the
same properties, specifications and dimensions as the factory-fitted 12-volt vehicle
battery.
•In vehicles with the 12-volt vehicle battery in the luggage compartment, ensure that the
breather hose is connected properly to the 12-volt vehicle battery. Make sure that no
open gas discharge openings are located in the area around the positive battery
terminal. If there is an open breather opening in this area, it must be closed off with a
sealing plug. The breather hose must be connected to the open breather opening in the
area of the negative terminal.
WARNING
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is being
charged.
•12-volt vehicle batteries should only be charged in well-ventilated spaces.
•Never charge a 12-volt vehicle battery that is frozen or that has thawed. Discharged 12-
volt vehicle batteries can already freeze at temperatures of around 0°C (+32°Fyf.
•The 12-volt vehicle battery must be replaced if it has ever been frozen.
•Incorrectly connected cables can cause a short circuit. First connect the positive cable
and then the negative cable.
WARNING
•Never connect or disconnect 12-volt vehicle batteries if the ignition is switched on or
the engine is running. Never use a 12-volt vehicle battery that does not correspond with
the vehicle's specifications. This can damage the electrical system or electronic
components, which can cause electrical faults.
•Never connect equipment that supplies electric power, such as solar panels or a
battery charger, to the 12-volt socket or to the cigarette lighter to charge the 12-volt
vehicle battery. This can damage the vehicle electrical system.
NOTICE

Fig. 240 International tyre lettering.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
⇒ Fig. 240Tyre lettering
(exampleyf
Meaning
①Product nameIndividual tyre lettering from manufacturer.
②DOT
The tyre complies with the legal requirements of the USA
Department of Transportation, responsible for tyre safety
standards.
③JHCO CHWS 2213
Tyre identification number ( – may be only on the
inner side of the wheelyfDQGGDWHRIPDQXIDFWXUH:
JHCO
CHWS
Identifier of producing plant and
specifications of the tyre manufacturer on
size and characteristics.
2213Manufacture date: 22nd week in 2013.
Information for the end user concerning comparative values for specified basic tyres
(standardised test procedureyf ⇒ Customer information:
\bTREADWEAR 280
Relative life expectancy for the tyre, with reference to a
US-specific standard test. Tyres with the specification 280
are used up at a rate of 2.8 times more slowly than
standard tyres which have a treadwear value of 100. The
performance of tyres is determined by how they are used
and can notably deviate from norm values due to driving
style, maintenance, road surface and climatic conditions.
⑤TRACTION AA
Wet braking response of the tyre (AA, A, B or Cyf7KLVLV
tested under controlled conditions on certified testing
routes. Tyres marked C have a low traction performance.
The traction value assigned to the tyres is based on linear
traction tests and does not include acceleration and
lateral stability or aquaplaning and traction under
maximum load.
⑥TEMPERATURE A
Temperature stability of the tyre at higher test speeds (A,
B or Cyf A and B tyres exceed legal requirements. The
temperature evaluation is based on tyres with correct
pressure and does not allow for excess pressure.
Excessive speed, incorrect pressure or excess pressure
can cause heat build-up or tyre damage. This applies to
one or a combination of these factors.
⑦88 HLoad index ⇒ Tyre load and speed index ⇒ Speed 
index.
\f
Rotation and arrowDenotes direction of rotation of the tyres ⇒ Tyres with 
directional tread pattern.
OR: outsideDenotes outside of tyres ⇒ Asymmetrical tyres.
⑨
MAX INFLATION
350 kPa (51 psi /
3.51 baryf
US limitation for the maximum air pressure.
⑩M+S or M/S or
Denotes winter tyres (mud and snow tyresyf ⇒ Winter 
tyres. Studded snow tyres are labelled with an E after the
S.
⑪TWIIndicates the position of the tread wear indicator ⇒ Tread 
depth and wear indicators.
⑫Brand name, logoManufacturer.
⑬Made in GermanyCountry of manufacture.
⑭Country-specific denotation for China (China Compulsory
Certificationyf.
⑮ 023Country-specific denotation for Brazil.
⑯E4 e4 0200477-bCertification of conformity with international regulations.
The next number is the code number of the country that
granted approval. Approved tyres which comply with ECE
regulations are denoted with E, tyres which comply with
ayf

The vehicle data sticker confirms when the vehicle was first registered or delivered, when the
delivery inspection was carried out, and thus the date from which your vehicle is covered by our
warranty.
Saving the service operations performed (digital service scheduleyf
Each service record is stored by your Volkswagen dealership and qualified workshop in a central
system. This transparent documentation of the service history allows the service operations
performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen
recommends asking for a printed service record, which contains all service work stored in the
system.
With every service, the printout of the previous service record is replaced by a current printout.
The digital service schedule is not available in some markets. In this case, your Volkswagen
dealership will inform you about the documentation process for service work.
Service work
The following information is documented in the digital service schedule by your Volkswagen
dealership or qualified workshop:
•When which service was carried out.
•Whether any repairs are recommended, such as replacement of the brake pads in the near
future.
•Whether you had any special requests before or during the maintenance work (your service
advisor will note these on the orderyf.
•Which components or service fluids were changed.
•When your next service is scheduled for.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
Regular servicing of your vehicle not only maintains its value, it also ensures that your
vehicle remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 250 Vehicle data sticker with PR number for the relevant service.
The service events differ according to oil change service and inspection. The service interval
display in the display of the instrument cluster serves as a reminder for the due date of the next
service event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents and serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluidsyf7KHPDLQWHQDQFHZRUNLVGLYLGHGLQWR inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contractyfWKH9RONVZDJHQGHDOHUVKLSJXDUDQWHHVWKDWWKHERG\RIDQ\YHKLFOHVLWVHOOVZLOOQRWEH
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavityyfRIWKHERG\DQGFDXVLQJKROHVLQWKHVKHHWPHWDO.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countriesyfZKLFKZLOOEHUHQHZHGDIWHUHYHU\LQVSHFWLRQ.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systemsyf
Furthermore, your vehicle is equipped with convenience and Infotainment functions, which are also
made possible using electronic control units.
Electronic control units contain data memories that can store information regarding the vehicle
status, component load levels, maintenance requirements, technical events and faults on a
temporary or permanent basis. This information generally documents the status of a component, a
module, a system or the environment, e.g.:
•Operating states of system components, e.g. filling levels, tyre pressure, battery status.
•Status messages from the vehicle or its individual components, e.g. wheel revolutions or speed,
deceleration, lateral acceleration, display of fastened seat belts.
•Faults or malfunctions in important system components, e.g. lights, brakes.
•Information on events which damaged the vehicle.
•System reactions to specific driving situations, triggering of an airbag, intervention the stability
control systems.
•Ambient conditions, e.g. temperature, rain.
As well as performing the actual control unit functions, these data are also used to detect and
rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are
temporary are processed only within the vehicle itself. Only a very small amount of data is stored in
the event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnostic systemyf ⇒.
If you have service work performed on your vehicle, the technical data can be read out of the
vehicle together with the vehicle identification number by service employees, e.g. workshops, or
third parties such as breakdown services. Service work includes, for example, repairs,
maintenance, warranty work or quality assurance measures. The service workshop or third party
collects, processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should only be read and reset by a qualified workshop. Additional information on
the stored data is available from qualified workshops.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 s or less. This information includes, for
example:
•how various systems in your vehicle have functioned.
•whether the seat belts of the driver and front passenger were fastened.
•the extent to which the driver pressed the brake or accelerator pedal.
•how fast the vehicle was travelling.
These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible
to determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
•Adaptive Cruise Control (ACCyf.
•Lane keeping system (Lane Assistyf.
•Park Assist.
•Park Distance Control.
•Emergency braking functions (Front Assistyf.
The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender age or accident
location are also not recorded at any time. However, third parties such as law enforcement
agencies can use corresponding means to link the content of the event data recorder with other
sources of data and thus establish a reference to persons as part of an accident investigation.