advisor will note these on the order.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in
breakdowns, accidents and serious injury.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.
Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle
remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 210 Vehicle data sticker with PR number for the relevant service (illustration).
Information on operating conditions
The specified service intervals and scope of service are always for vehicles used under normal
operating conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service or at shorter intervals than those specified.
Severe operating conditions are, for example:
th high levels of dust,
This applies particularly to the following components (according to equipment):
Care allergen filter
The service advisor at your qualified workshop will be pleased to advise you on whether your vehicle
requires more frequent work between the normal service intervals due to the conditions under
which it is used.
WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals may result in
breakdowns, accidents or serious injury.
Have service work carried out by an authorised Volkswagen dealership or workshop.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.
Care allergen filter: change.
It is also possible to have servicing work carried out in between the scheduled service events
⇒ Fixed service or flexible service .
The scope of service is subject to change for technical reasons (continuous further development of
components). Your Volkswagen dealership or qualified workshop always has the latest information
about any changes.
Vehicle care
Notes on vehicle care
Regular, expert care helps to maintain your vehicle.
The longer contamination or dirt is left on the surface of vehicle components and upholstery fabrics,
the more difficult it can become to clean and treat them. Extended exposure may mean that it is no
longer possible to remove contamination or dirt.
Volkswagen recommend using Genuine care products that have been matched to your vehicle.1)
Consult a qualified workshop if you have any specific questions or if vehicle parts are not listed.
WARNING
Incorrect care and cleaning of vehicle components can impair the safety features of the vehicle and
cause serious injury.
be cleaned according to the manufacturer's instructions.
airbag modules.
ms against parts with sharp edges, e.g. when cleaning the insides of the
wheel housings.
WARNING
If the windows are covered in dirt, condensation, or ice, visibility will be reduced and the risk of
accidents and severe injuries will increase. This could impair the safety equipment of the vehicle.
-repellent window coating agents. In unfavourable
conditions, such coatings can cause increased dazzle.
WARNING
Care products may be toxic and hazardous. Unsuitable care products and incorrect application of
care products can cause accidents, severe injuries, burns or poisoning.
facturer's instructions.
-ventilated rooms so that you do not breathe in any toxic
vapours.
e fluids for vehicle care.
These substances are toxic and highly inflammable.
NOTICE
Soiling with aggressive and solvent-based ingredients can cause irreparable damage to the vehicle
equipment, even if left for only a short time, e.g. on seat padding or trim parts.
1) Suitable accessories are available from your Volkswagen dealership. Follow the application
instructions on the packaging.
Washing the vehicle
Thoroughly wash the underside of the vehicle on a regular basis to remove road salt or sea water
residue.
Automatic car washes
Always observe all the car wash operator's specifications, particularly if your vehicle has add-on
parts ⇒ .
ar washes without brushes.
⇒ Information on
steering .
⇒ Operating the wiper lever and the rain/light sensor before using
the car wash.
High-pressure cleaner
Follow the manufacturer’s instructions for the high-pressure cleaner. Never use rotating nozzles ⇒
.
-pressure cleaner.
cm away from the side windows and
other vehicle components.
yres,
rubber hoses, insulation materials or any other sensitive components, e.g. door locks.
brief periods of time.
Hand wash
As a rule, a hand wash is a gentle method to clean your vehicle. However, there are also some things
to note for this ⇒ .
g brush using only light pressure.
Start with the roof and work from the top to the bottom.
Use a shampoo for very stubborn dirt only.
Waxing
Waxing protects the paintwork. At the latest when water no longer clearly forms small drops and
runs off the paintwork when the vehicle is clean, reapply the protection to the vehicle using a quality
preservative wax.
Even if a preservative wax is applied regularly in the automatic car wash, Volkswagen recommends
protecting the vehicle paintwork at least twice a year using Volkswagen Genuine hard wax (-
000 096 317 -).
Polishing
Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by
applying wax.
Matt-painted vehicle parts must not be polished in order to avoid producing a shine ⇒ .
WARNING
Volkswagen recommends using Volkswagen Genuine de-icing agent (- 000 096 322 -) for de-icing. Do
not use door lock de-icer containing grease solvents.
WARNING
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
and safety precautions ⇒ Safety notes for working in the engine compartment .
NOTICE
Incorrect cleaning and care can cause vehicle damage.
tools.
NOTICE
The drainage channels for the plenum chamber may get blocked by leaves and dirt. Water that does
not drain away could get into the vehicle interior.
The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of use or ageing after about one to three years, protective films
after about two to three years. In very hot climates, decorative films may start to fade within a year
and protective films within two years.
1) null
2) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows:
Clean with a glass cleaning agent and then wipe dry using a clean chamois cloth or a lint-free cloth.
Rubber seals:
Clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine rubber care
agent (- 000 096 310 -) on a regular basis.
Seat belts:
Carefully pull the seat belt right out and leave it out ⇒ . Remove coarse dirt with a soft brush.
Clean the seat belt with a mild soap solution. Leave the belt fabric to dry completely and then allow
it to roll up.
Wooden trims:
Clean with a soft cloth and some mild soap solution1).
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this is not
a defect in the cover fabric. The seat padding may contain components for the airbag system and
electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or cause a fault in the airbag
system ⇒ .
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment ⇒ . This can also
result in damage to other parts of the vehicle electrics.
-pressure cleaners, steam cleaners or cold spray.
n the seat heating to dry the seats.
WARNING
Incorrect cleaning can cause damage to the seat belts, the belt anchorages and the belt retractor.
belt buckles against the ingress of liquids and foreign bodies.
NOTICE
Incorrect cleaning and care can cause vehicle damage.
nges etc. under any circumstances.
1) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of parts
Accessories and replacement parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or servicing materials, e.g. if the vehicle is to be retrofitted with
accessories or if parts need to be replaced. Volkswagen dealerships can recommend accessories,
replacement parts and service fluids suitable for your requirements. They can also provide
information regarding official regulations.
Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen
Genuine Parts®. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. Volkswagen dealerships are also qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved
by Volkswagen for use in your vehicle and bear the e mark (the European Union's approval symbol).
These devices include cruise control systems or an electronically controlled suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must bear
the mark (manufacturer conformity declaration in the European Union). Such devices include
refrigerator boxes, computers and ventilator fans.
WARNING
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the
airbags and cause malfunctions, accidents and fatal injury.
re or position objects, e.g. telephone holders, in the deployment zone of the airbags
since these objects can cause serious or fatal injuries if the airbags are triggered.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒ .
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the operation of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.