2021 VOLKSWAGEN T-ROC warning

Fig. 139 Removable ashtray.
To use the removable ashtray, place it in one of the drink holders in the lower part of the centre
console or in the rear centre armrest ⇒ Drink holders .
Opening and closing the removable ashtray
To open: lift up the cover of the ashtray ⇒ Fig. 139 ⇒ .
To close: press the ashtray cover down.
Emptying the removable ashtray
Lift the removable ashtray out of the drink holder.
Open the removable ashtray and empty the cooled ashes into a suitable waste container.
Once it has been emptied, place the removable ashtray back into the drink holder from above.

WARNING
Improper use of the ashtray can cause fires, burns and other serious injuries.
Never put paper or any other combustible materials in the ashtray.
Cigarette lighter

Fig. 140 In the front centre console: cigarette lighter.
With the ignition switched on, press in the knob on the cigarette lighter.
Wait for the lighter to pop out.
Pull out the cigarette lighter and light the tobacco product on the glowing spiral ⇒ .

Insert the cigarette lighter back into the socket.

WARNING
Improper use of the cigarette lighter can cause fires, burns and other serious injuries.
Always use the cigarette lighter properly, and only use it to light tobacco products.
Never leave children unsupervised in the vehicle. The cigarette lighter can be used when the ignition
is switched on.

The cigarette lighter socket can also be used as a 12-volt socket ⇒ Electrical sockets .
Electrical sockets
Introduction
This chapter contains information on the followingsubjects:
⇒ Electrical sockets in the vehicle 
Electrical equipment can be connected to the sockets in the vehicle.
The electrical devices must be in good condition. Do not use faulty devices.
The 12-volt socket will work only when the ignition is switched on.

WARNING
Improper use of the sockets and electrical accessories can cause fires and severe injuries.
Never leave children unsupervised in the vehicle. Sockets and the devices connected to them can be
used when the ignition is switched on.
If the electrical device gets too hot, switch off the device immediately and disconnect it from the
socket.

NOTICE
In order to prevent damage to the electrical system, never connect equipment that supplies electric
power, such as solar panels or battery chargers for charging the 12-volt battery, to the 12-volt
socket.
Use only electrical devices that have been approved in accordance with current guidelines
concerning electromagnetic compatibility.
In order to avoid damage due to voltage fluctuations, always switch off any electrical devices before
switching the ignition on or off and before starting the engine. When the start/stop system

automatically switches off and restarts the engine, it is not necessary to switch off any connected
electrical consumers.
Never connect electrical devices requiring more than the rated power to a 12-volt socket. The
vehicle's electrical system can be damaged if the maximum power consumption is exceeded.
Observe the operating instructions of the electrical devices!

Using electrical consumers with the engine switched off and the ignition switched on will drain the
12-volt battery.

Unshielded devices can cause interference in the Infotainment system and vehicle electronics.
Electrical sockets in the vehicle

Fig. 141 In the front part of the centre console and in the rear centre console: 12-volt socket with
hinged flap ① or 12-volt socket with removable cover ②.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Maximum power rating
Electrical socket Maximum power rating
12 volts 120 watts
The maximum power rating of the individual sockets must never be exceeded. The power rating of
each device is stated on its type plate.
If there are several sockets in the vehicle and two or more devices are connected at the same time,
the overall power consumption of all connected electrical devices must never exceed 190 W ⇒ .
Multimedia
Subwoofer

In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar with the
services and make you aware of potential risks to yourself and others, and how to avoid them.

WARNING
Accidents and injuries can occur if the driver is distracted.
Always drive carefully and responsibly.

WARNING
Failure to observe the information in the service description can lead to your vehicle breaking down
in traffic, and can cause accidents and serious injuries.
Always use the most up-to-date edition of the relevant service descriptions which is available on the
Volkswagen website.

WARNING
The following conditions can make it impossible to make a telephone call, run a Volkswagen Car-Net
service or transfer data:
If your current location is in an area with no or insufficient mobile communications and GPS
reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car parks,
underpasses, mountains and valleys.
If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or unavailable.
If the components in the vehicle required for the services and data transmission are damaged, not
working or do not have sufficient electrical power.
The battery for the mobile device is empty, does not have a sufficient charge level or has no more
call credit.

WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks can lead to a
loss of control over your Volkswagen Car-Net services.
In addition to the usual precautionary measures to be taken when using the Internet, you should
protect your computer and mobile device with suitable anti-virus software and regularly update its
signatures.

Protect your login data for the Car-Net portal, your computer and mobile device against misuse.

WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are used
incorrectly can cause damage to the vehicle, accidents or serious injury.
Never make changes to applications or Volkswagen Car-Net services.

NOTICE
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty third-party
applications, insufficient programming of applications, insufficient network strength, loss of data
during transmission or through misuse of your computers, tablets or mobile devices.
Legal requirements

Fig. 144 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒Introduction 
By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party
undertake within the meaning of data protection law to inform each driver that the vehicle can
transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a defined area. This information can be displayed in the Car-Net portal and in the Volkswagen Car-
Net app.
Therefore, before setting off, ask all occupants if they agree to use of the activated services. If an
occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of the
vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.
GPS tracking: symbol
If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this
symbol ⇒ Fig. 144  will always be located in the vehicle (e.g. on the roof console). However, the

absence of the ⇒ Fig. 144  symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services

Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 145  to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption

First read and observe the introductoryinformation and safety warnings⇒Introduction 
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
An existing mobile telecommunications standard has been shut down by the telecommunications
provider.
Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms,
weather, landscape, interfering devices or intensive use of the mobile network in the relevant cells.
Restricted availability, completeness or correctness of information provided by third parties, e.g.
maps.
Countries where Volkswagen Car-Net services are not available.
Apps
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The Volkswagen Car-Net app can execute Volkswagen Car-Net services in the vehicle and provide
information.
Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
A wide range of applications may be available and they may be vehicle-specific and country-specific
⇒ . Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, discontinued, deactivated, reactivated and
expanded without prior notice.
Transporting items
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements  and on
the roof ⇒ Roof carrier . Always observe the legal regulations.
Stowing luggage safely in the vehicle
Always distribute any loads in the vehicle as evenly as possible.

Always stow luggage and heavy objects in the luggage compartment ⇒ .
Place heavy objects as far forward in the luggage compartment as possible.
Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Technical data .
Secure luggage to the fastening rings in the luggage compartment using suitable lashing, fixing and
securing straps ⇒ Luggage compartment equipment .
Also stow small objects safely.
If necessary, fold back the rear seat backrest and engage it securely.
If necessary, adjust the headlight range ⇒ Headlights .
Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre
pressure .
In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre
monitoring system .

WARNING
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the event of a
sudden driving or braking manoeuvre or accident. This applies particularly if objects are struck by an
airbag when activated and then flung through the vehicle interior. Please observe the following rules
to reduce the risk of accidents:
Always stow all objects in the vehicle securely.
Small and light objects should also be secured.
Objects should be stowed in the vehicle interior in such a way that they can never enter the airbag
deployment zones while the vehicle is in motion.
Always keep stowage compartments closed while the vehicle is in motion.
Stowed objects must never cause passengers to assume an incorrect sitting position.
If an item is being stowed on a seat, this seat must not be used by any passengers.
Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage areas, on
the surface behind the rear seat backrest or on the dash panel.
Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and
stow them securely.

WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking distance. Heavy
loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and
can cause serious injury.