2021 VOLKSWAGEN EOS lights

x Never clean headlights with a dry cloth or sponge. Always use a wet cloth or sponge. For best results use soapy water.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or luggage compartment lid. The water could freeze on the locks and seals and make it difficult to open the vehicle!
x In cold weather, dry the rubber gaskets (rubber seals) and the surfaces they touch with a cloth to make sure they do not freeze shut.
NOTICE
To help prevent vehicle damage in a car wash:
x Close the CSC roof completely.
x Compare the vehicle track width with the dimensions of the guide rails in the car wash to help prevent damage to wheel rims and tires!
x Switch off the rain sensor before driving the vehicle through a car wash, Rain sensor.
x Make sure there is enough clearance for the height and width of the vehicle.
x To help prevent paint damage to the engine hood, place wiper blades against the windshield after they have dried. Do not let them snap back into place.
x Fold the outside mirrors toward the vehicle body. Do not fold power folding mirrors manually!
x Lock the luggage compartment lid to help prevent unintentional opening in the car wash.
Washing with a power washer

Lights up Possible cause Proper response
B
Engine control/monitoring system malfunction (engine Malfunction Indicator Light - MIL)
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.

Flashes Possible cause Proper response
B Misfire, which can damage the catalytic converter.
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.
When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
As long as the indicator lights B or %0# are on, expect engine malfunctions, increased fuel consumption, and loss of engine efficiency.
Catalytic converter

Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery.
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can safely do so.
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction. Check whether any technical requirement for opening and closing the CSC roof is not met. If necessary contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Features do not work as described in this manual. Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary.
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work. Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious personal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine compartment, Working in the engine compartment. The engine compartment of any motor vehicle is a potentially dangerous area, and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) headlights get power from a high voltage source that can cause severe personal injury and even death if handled improperly.
x H7 bulbs and HID – High Intensity Discharge (Xenon) headlights are under high pressure and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In particular, never remove a headlight unless you know exactly how to carry out the job and have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud.”
x There are sharp edges on and around the headlight housing in the engine compartment and the rear light housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or plastic caps have been properly and securely reinstalled to help prevent water from getting into the electrical connections and headlight housing and damaging the electrical system.
Indicator light

WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Failure of a single LED within a taillight is not indicated. However, the = indicator light will come on if all LEDs fail.
Information on light bulb replacement

Please carry out each step only in the order specified:
fig. 192 (1) (2) (3) (3)
Low beam Front turn signal indicator High beam/ daytime running light
Parking light (small bulb holder)
4. Turn the bulb holder counterclockwise as far as it will go and pull it out towards the rear together with the light bulb.
Pull the bulb holder out towards the rear along with the light bulb.
5. Pull the light bulb straight out of the bulb holder. If necessary, press the lock on the bulb holder.
6. Replace the burned out light bulb with a new bulb of the same type.
7. Insert the bulb holder into the headlight assembly and turn clockwise as far as it goes. Insert the bulb holder into the headlight and slide it in completely.
8. Attach the rubber or plastic cover. If applicable slide the securing clip rearward.
The illustrations show the left headlight assembly from the rear. The right headlight assembly is the mirror image of the left headlight assembly.
Different models may have different lights, and the location and design of covers, bulb holders, and bulbs may be in a different location than shown in the illustrations.
You cannot replace the LEDs in LED daytime running lights. Contact your authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Replacing light bulbs in the front bumper

Fig. 193 In front right bumper: Removing the light assembly.

Please carry out each step only in the order specified:
2. Carefully insert the flat blade of the screwdriver from the vehicle tool kit in the direction of
the arrow into the slot in the license plate light ⇒ fig. 195.
3. Pull the license plate light out slightly.
4. Press the lock on the connector plug in the direction of the arrow ⇒ fig. 196 (1) and pull the connector plug off.
5. Turn the bulb holder in the direction of the arrow (2) and remove it with the bulb.
6. Replace the burned out light bulb with a new bulb of the same type.
7. Insert the bulb holder in the license plate light assembly and turn it counterclockwise in the direction of the arrow (2) until it stops.
8. Plug the connector plug back into the bulb holder.
9. Carefully Insert the license plate light back into the opening in the bumper. Make sure the license plate light is installed in the correct direction.
10. Press the license plate light assembly into the bumper until it latches with an audible “click.”
Different models may have different lights, and the location and design of covers, bulb holders, and bulbs may be in a different location than shown in the illustrations.
You cannot replace the LEDs in LED license plate lights. Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

Before removing the jumper cables
x Switch off the headlights (if they are on).
x In the vehicle with the dead battery, switch on the heater fan and the rear window defroster. This helps to minimize voltage spikes when the cables are disconnected.
Removing jumper cables
With the engine running, remove the jumper cables in reverse order to the way they were connected.
1. Disconnect the black (-) cable from the vehicle with the dead battery.
2. Disconnect the black (-) cable from the other vehicle (vehicle with the good battery).
3. Disconnect the red (+) cable from the other vehicle (vehicle with the good battery).
4. Disconnect the red (+) cable from the vehicle with the dead battery.
5. Close the battery cover.
6. If necessary, unscrew the towing eye on the front of the vehicle ⇒ page 469, Installing the front towing eye.
WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause the battery to explode, leading to serious personal injury. To help reduce the risk of battery explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system ⇒ page 366, Vehicle battery.
x Always wear proper eye protection. Never lean over the vehicle battery.
x Attach the jumper cables in the correct order: first the positive cable, then the negative cable.
x Never connect the negative cable from the vehicle providing starting assistance to parts of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal parts of the vehicle.
x Check the battery acid level indicator window on the vehicle battery. Use a flashlight, never a match, cigarette lighter, or other open flame. If you cannot see the color of the window clearly, or if it is light yellow or colorless, do not jump-start the vehicle. Get expert assistance.
x Avoid electrostatic discharge in the vicinity of the vehicle battery. Sparks may cause the hydrogen gas escaping from the vehicle battery to ignite.
x Never jump-start a vehicle with a battery that is damaged or frozen or that was frozen and has thawed. The battery can explode. Replace the battery instead.
x Always follow the instructions of the jumper cable manufacturer.
x Always make sure that the battery providing starting assistance has the same voltage as the dead battery (12 V) and about the same capacity (see battery label).
x Batteries give off explosive hydrogen gas. Always keep fire, sparks, open flame and smoking materials away from batteries.
x Never connect the negative cable from the other vehicle directly to the negative terminal of the dead battery. The hydrogen gas from the battery is explosive.
x Never short out the battery terminals by connecting the positive (+) and negative (-) terminals with each other.