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7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
WARNING
Observe the following precautions. Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with
the front wheels raised or with all four wheels raised off the ground. If the vehicle is towed with the front wheels
contacting the ground, the drivetrain and related parts may be damaged.
■While towing
●When towing using cables or chains, avoid sudden starts, etc.
which place excessive stress on the towing eyelets, cables or chains. The towing eyelets, cables or
chains may become damaged, bro- ken debris may hit people, and cause serious damage.
●Do not turn the engine switch off.There is a possibility that the steer-
ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are
installed securely. If not securely installed, towing eye-lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type truck
●Do not tow the vehicle from the rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-aged while being towed.
■To prevent damage to the vehicle when towing with a sling-type
truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
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7-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
z The engine is running but the
vehicle does not move.
z The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
From the rear
Use a towing dolly under the front
wheels.
Do not tow with a sling-type truck to
prevent body damage.
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the engine
switch off.
NOTICE
■When towing a vehicle equipped with the Stop & Start system (if
equipped)
If it is necessary to tow the vehicle with all four wheels on the ground,
perform the following procedure before towing the vehicle in order to protect the system. Turn the engine
switch off and then start the engine or turn the engine switch to ON.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
Towing with a sling-type
truck
Using a flatbed truck
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7-2. Steps to take in an emergency
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for at most 80 km (50 miles) at
under 30 km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
For vehicles with a Multidrive, only
the front towing eyelets may be
used.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench,
flathead screwdriver and towing
eyelet. ( →P.390)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
Emergency towing
Emergency towing proce-
dure
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7-2. Steps to take in an emergency
reliable repairer.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the engine switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Multidrive: When the shift lever
cannot be shifted: →P. 1 6 5
■While towing
If the engine is not running, the power
assist for the brakes and steering will not function, making steering and brak-ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage
compartment. ( →P.390)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
z Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
z Flat-looking tires or uneven tire
wear
z Engine coolant temperature
gauge needle continually points
higher than normal.
z Changes in exhaust sound
z Excessive tire squeal when cor-
nering
z Strange noises related to the
suspension system
z Pinging or other noises related to
the engine
z Engine missing, stumbling or
running roughly
z Appreciable loss of power
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
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7-2. Steps to take in an emergency
WARNING
■When the electric power steer- ing system warning light comes
on
When the light comes on yellow, the assist to the power steering is
restricted. When the light comes on red, the assist to the power steering is lost and handling operations of the
steering wheel become extremely heavy.When steering wheel operations are
heavier than usual, grip the steering wheel firmly and operate it using more force than usual.
■If the tire pressure warning light comes on
Be sure to observe the following pre- cautions.Failure to do so could cause a loss of
vehicle control and result in death or serious injury.
●Stop your vehicle in a safe place as soon as possible. Adjust the tire inflation pressure immediately.
●Vehicles with a compact spare tire and full-size spare tire: If the tire
pressure warning light comes on even after tire inflation pressure adjustment, it is probable that you
have a flat tire. Check the tires. If a tire is flat, change it with the spare tire and have the flat tire repaired
by the nearest any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
●Vehicles with emergency tire punc-ture repair kit: If the tire pressure
warning light comes on even after tire inflation pressure adjustment, it is probable that you have a flat tire.
Check the tires. If a tire is flat, repair the flat tire by using emergency tire puncture repair kit.
●Avoid abrupt maneuvering and braking.If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
■If a blowout or sudden air leak-age should occur
The tire pressure warning system
may not activate immediately.
NOTICE
■To ensure the tire pressure warn- ing system operates properly
Do not install tires with different speci- fications or makers, as the tire pres-sure warning system may not operate
properly.
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7-2. Steps to take in an emergency
When trouble arises
■Warning messages
The warning messages explained below
may differ from the actual messages according to operation conditions and vehicle specifications.
■Warning buzzer
A buzzer may sound when a message is displayed.The buzzer may not be audible if the
vehicle is in a noisy location or if the audio system volume is high.
■If “Engine Oil Level Low Add or Replace” is displayed
The engine oil level is low. Check the
level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. Move the vehicle
to a level surface and check to see if the message disappears.
■If “Engine Stopped Steering Power Low” is displayed
This message is displayed if the engine is stopped while driving.
When steering wheel operations are
heavier than usual, grip the steering wheel firmly and operate it using more force than usual.
■If “Auto Power OFF to Conserve
Battery” is displayed
Power was cut off due to the automatic power off function. Next time when start-
ing the engine, increase the engine speed slightly and maintain that level for approximately 5 minutes to recharge the
battery.
■If “Headlight System Malfunction Visit Your Dealer” is displayed
The following systems may be malfunc-
tioning. Have the vehicle inspected by any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer immediately.
●The LED headlight system (if
equipped)
●Automatic High Beam (if equipped)
■If “Front Camera Out of Tempera-
ture Range Unavailable Wait until Normal Temperature”, “Front Cam-era Low Visibility Unavailable See
Owner’s Manual” or “Front Camera Unavailable See Owner’s Manual” is displayed
The following systems may be sus- pended until the problem shown in the message is resolved. ( →P.191, 368)
●PCS (Pre-Collision system) (if equipped)
●LTA (Lane Tracing Assist) (if equipped)
●Automatic High Beam (if equipped)
If a warning message is
displayed
The multi-information display
shows warnings for system
malfunctions and incorrectly
performed operations, and
messages that indicate a need
for maintenance. When a mes-
sage is displayed, perform the
appropriate corrective action
for the message.
If a warning message is dis-
played again after the appro-
priate actions have been
performed, contact any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer.
Additionally, if a warning light
comes on or flashes at the
same time that a warning mes-
sage is displayed, take the
appropriate corrective action
for the warning light. ( →P.368)