2021 TOYOTA VENZA HYBRID service schedule

3
TA BL E OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty
35
MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log
38
Explanation of Maintenance Items
54
Vehicle Identication
58

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4Introduction
INTRODUCTION
A
t Toyo t a , our top priority is always
our customers. We know your Toyo t a
is an important part of your life and
something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re condent — as you
should be — that your Toyo t a will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specic repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record.
To provide you with added protection
against unexpected service costs, we offer
Toyo t a Financial Services vehicle service
agreements and Toyo t a Auto Care and
Toyo t a Care Plus prepaid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you. Our
goal is for every Toyo t a customer to
enjoy outstanding qualit y, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satised member of the Toyo t a family
for many miles to come.
This booklet describes the terms of
Toyo t a warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year Venza vehicles distributed by Toyo t a
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

21Yo u r Warranties in Detail
WARRANTY


MAINTENANCE
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyo t a will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyo t a recommends the use of Toyo t a
Genuine Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyo t a Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyo t a Genuine Parts.
FEDERAL EMISSION CONTROL WARRANTY

28Yo u r Warranties in Detail
WARRANTY

REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyo t a recommends the use of
Toyo t a Genuine Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyo t a Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyo t a Genuine Parts.

IF YOUR VEHICLE FA I L S
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized To y o t a dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
To y o t a will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a d e l a y, or
when a delay is caused by factors beyond
the control of To y o t a or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
CALIFORNIA EMISSION CONTROL WARRANTY

34Maintenance Log
MAINTENANCE
THE IMPORTANCE OF SCHEDULED MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your To y o t a . It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll nd factory-recommended
maintenance guidelines and a log in
which to document your vehicle’s
maintenance his tor y. In
addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as uid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual . Be sure
to perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyo t a for many
years to come.

35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMP OR TA N T MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil lter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and lter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyo t a will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyo t a will
not deny a warranty claim solely because
you used a service provider other than a
Toyo t a dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyo t a
warranty coverages, see the Warranty
Information portion of this booklet.

36Maintenance Log
USING THE MAINTENANCE LOG CHAR TS
MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyo t a . It can also increase
your vehicle’s resale value. This
booklet presents Toyo t a’s maintenance
recommendations in convenient checklists,
so you can easily see what type of
maintenance your vehicle needs and
document that the work was performed.
To ensure that your vehicle receives
rst-quality service and parts, Toyo t a
recommends having maintenance
performed by an authorized Toyo t a
dealership. Toyo t a dealership technicians
are experts on Toyo t a vehicles, and they
use Toyo t a Genuine Parts designed to
your vehicle’s exact specications. When
you go to a Toyo t a dealership, you can be
condent that they will use Toyo t a Genuine
Parts and have Toyota-trained technicians.
Miles or Months?
Toyo t a recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes rst.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
dr i ver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyo t a
dealership to certify that you obtained
Genuine Toyo t a Service for your vehicle.
The dealership may mark the dealer
service verication area with the following
stamp (which may be customized with the
dealership’s name):