2021 TOYOTA RAV4 PRIME emergency towing

17Pictorial index
■Instrument panel
Power switch ................................................... ...................P.279
Starting the hybrid system/chan ging the modes ..........P.279, 283
Emergency stop of the hybrid system ............................ ......P.505
When the hybrid system will not start .......................... ........P.534
Warning messages ..............................................................P.523
Shift lever.................................................... ........................P.285
Changing the shift position.................................... ...............P.286
Precautions against towing ..................................................P.507
When the shift lever does not move............................. ........P.286
Meters ......................................................... ........................P.165
Reading the meters/adjusting the instrument panel
light .......................................................... ....................P.165, 169
Warning lights/indicator lights ................................ ..............P.160
When the warning lights come on ................................ ........P.511
Multi-information display . .................................................P.170
Display .................................................................................P.170A
B
C
D

701-3. Emergency assistance
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

3175-5. Using the driving support systems
5
Driving
■Enabling/disabling the pre-
collision system
The pre-collision system can be
enabled/disabled on the
screen ( P.177) of the multi-
information display.
The system is automatically
enabled each time the power
switch is turned to ON.
If the system is disabled, the
PCS warning light will turn on
and a message will be displayed
on the multi-information display.
■Changing the pre-collision
warning timing
The pre-collision warning timing
can be changed on the
screen ( P.177) of the multi-
information display.
The warning timing setting is
retained when the power switch is
turned to OFF. However, if the pre-
collision system is disabled and re-
enabled, the operation timing will
return to the default setting (mid-
dle).
WARNING
●When your vehicle is towing
another vehicle
●When transporting the vehicle
via truck, boat, train or similar
means of transportation
●When the vehicle is raised on a
lift with the hybrid system on
and the tires are allowed to
rotate freely
●When inspecting the vehicle
using a drum tester such as a
chassis dynamometer or speed-
ometer tester, or when using an
on vehicle wheel balancer
●When a strong impact is applied
to the front bumper or front
grille, due to a n accident or
other reasons
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning
●When the vehicle is driven in a
sporty manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When tires of a size other than
specified are installed
●When tire chains are installed
●When a compact spare tire or
an emergency tire puncture
repair kit is used
●If equipment (snow plow, etc.)
that may obstruct the radar sen-
sor or front camera is temporar-
ily installed to the vehicle
Changing settings of the
pre-collision system

3245-5. Using the driving support systems
WARNING
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation pressure is low.
●When tires of a size other than
specified are installed.
●Vehicle is driven in traffic lanes
other than that highways and
freeways.
●When your vehicle is towing a
trailer or during emergency tow-
ing
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a gr ille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following s ituations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.
●When the follow- up cruising dis-
play is displayed ( P.328) and
the preceding vehicle changes
lanes. (Your veh icle may follow
the preceding vehicle and also
change lanes.)
●When the follow- up cruising dis-
play is displayed ( P.328) and
the preceding vehicle is sway-
ing. (Your vehicle may sway
accordingly and depart from the
lane.)
●When the follow- up cruising dis-
play is displayed ( P.328) and
the preceding vehicle departs
from its lane. (Your vehicle may
follow the preceding vehicle and
depart from the lane.)
●When the follow- up cruising dis-
play is displayed ( P.328) and
the preceding vehicle is being
driven extremely close to the
left/right lane line. (Your vehicle
may follow the preceding vehi-
cle and depart from the lane.)
●Vehicle is being driven around a
sharp curve.

3385-5. Using the driving support systems
WARNING
●Assisting the driver to operate
the vehicle
The dynamic radar cruise control
with full-speed range does not
include function s which will pre-
vent or avoid collisions with vehi-
cles ahead of your vehicle.
Therefore, if there is ever any
possibility of da nger, the driver
must take immediate and direct
control of the vehicle and act
appropriately in order to ensure
the safety of all involved.
■Situations unsuitable for
dynamic radar cruise control
with full-speed range
Do not use dynamic radar cruise
control with full-speed range in
any of the following situations.
Doing so may result in inappropri-
ate speed control and could
cause an accident resulting in
death or serious injury.
●Roads where there are pedes-
trians, cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as
those covered with rain, ice or
snow
●On steep downhills, or where
there are sudden changes
between sharp up and down
gradients
Vehicle speed may exceed the
set speed when driving down a
steep hill.
●At entrances to freeways and
highways
●When weather conditions are
bad enough that they may pre-
vent the sensors from detecting
correctly (fog, snow, sandstorm,
heavy rain, etc.)
●When there is rain, snow, etc.
on the front surface of the radar
or front camera
●In traffic conditi ons that require
frequent repeated acceleration
and deceleration
●When your vehicle is towing a
trailer or during emergency tow-
ing
●When an approach warning
buzzer is heard often

5078-2. Steps to take in an emergency
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.507, 508)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate cl earance, the
vehicle could be damaged while
being towed.

5088-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
NOTICE
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.278)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.

5488-2. Steps to take in an emergency
1Stop the hybrid system. Set
the parking brake and shift
the shift lever to P.
2 Remove the mud, snow or
sand from around the stuck
tire.
3 Place wood, stones or some
other material to help provide
traction under the tires.
4 Restart the hybrid system
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficu lt to free the
vehicle
Press to turn off TRAC.
(  P.382)
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in dea th or serious
injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the wheels and
depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.