2021 TOYOTA RAV4 PHEV service

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1
1-3. Emergency assistance
For safety and security
■Service responsible for handling access requests
3. INFORMATION ON TH IRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)
3.1.Description of the operat ion and the functional-
ities of the TPS system /added value service→P.68
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Direc tives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro -
pean Union
General
Data Protec -
tion Regula -
tion
3.3.
The TPS system and/or other added value ser-
vices shall process per sonal data only on the
base of the explicit cons ent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS sys -
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
→ P.68
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other a dded value service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requestsN/A
CountryContact information
Austriadatenschutz@to yota-frey.at
Belgium/[email protected]
Implementing Regulation Annex1 PART3 User InformationConformity

741-3. Emergency assistance
[email protected]
Czech Republic
/Hungary/[email protected]
[email protected] og
[email protected]
[email protected]
[email protected]
[email protected]
Great [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Netherlandswww.toyota.nl/klantenservice
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected] / [email protected].
[email protected]
[email protected]
CountryContact information

942-1. Plug-in hybrid system
The illustration is an example fo r explanation and may differ from the actual item.
Caution label
High voltage cables (orange)
Power control unit
DC/DC converter
Rear electric motor (traction motor)
AC charging inlet
Service plug
Onboard traction battery charger
Plug-in hybrid system precautions
Take care when handling the hybr id system, as it contains a high
voltage system (about 650V at maximum) as well as parts that
become extremely hot when the hy brid system is operating. Obey
the caution labels attached to the vehicle.
System components
A
B
C
D
E
F
G
H

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2-1. Plug-in hybrid system
Plug-in hybrid system
Hybrid battery (traction battery)
Front electric motor (traction motor)
Air conditioning compressor
Junction box
■Running out of fuel
When the vehicle has run out of fuel and
the hybrid system c annot be started, refuel the vehicle with at least enough
gasoline to make the low fuel level warn -
ing light ( →P.575) go off. If there is only a small amount of fuel, the hybrid sys -
tem may not be able to start. (The stan -
dard amount of fuel is about 8.8 L [2.3 gal., 1.9 Imp.gal.], w hen the vehicle is
on a level surface. This value may vary
when the vehicle is on a slope. Add extra fuel when the vehicle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on the hybrid vehicles incorporate electro -
magnetic shielding, and therefore emit
approximately the same amount of electromagnetic waves as conven -
tional gasoline powered vehicles or
home electronic appliances.
●Your vehicle may cause sound inter -
ference in some third party-produced radio parts.
■Effect of magnetic forces
If objects that generate strong magnetic
forces, such as large speakers, are placed inside the luggage compartment
or installed nearby, the generated mag -
netic forces may negatively affect the hybrid system.
■Hybrid battery (tr action battery)
(lithium-ion battery)
The hybrid battery (traction battery) has a limited service life.
The hybrid battery (traction battery)
capacity (the ability to hold a charge) reduces with time a nd use in the same
way as other rechargeable batteries.
The extent at which capacity reduces
changes drastically depending on the
environment (ambient temperature, etc.)
and usage conditions, such as how the
vehicle is driven and how the hybrid bat - tery (traction battery) is charged. This is
a natural characteristic of lithium-ion
batteries, and is not a malfunction. Also, even though the EV driving range
becomes shorter when the hybrid bat -
tery (traction batter y) capacity reduces, vehicle performance does not signifi -
cantly become worse.
In order to reduce th e possibility of the capacity reducing, follow the directions
listed on P.134, “Capacity reduction of
the hybrid battery ( traction battery)”.
■Starting the hybrid system in an extremely cold environment
When the hybrid battery (traction bat -
tery) is extremely c old (below approxi- mately -30°C [-22°F]) under the
influence of the outsi de temperature, it
may not be possible to start the hybrid system. In this case , try to start the
hybrid system again after the tempera -
ture of the hy brid battery increases due to the outside temperature increase etc.
■Declaration of conformity
This model conform s to hydrogen emis-
sions according to regulation ECE100 (Battery electric vehicle safety).
I
J
K
L
WARNING
■High voltage precautions
The vehicle has high voltage DC and
AC systems as well as a 12-volt sys- tem. DC and AC high voltage is very
dangerous and can cause severe
burns and electric shock that may result in death or serious injury.

962-1. Plug-in hybrid system
WARNING
●Never touch, disassemble, remove
or replace the high voltage parts,
cables or their connectors.
●The hybrid system will become hot
after starting a s the system uses high voltage. Be careful of both the
high voltage and the high tempera -
ture, and always obe y the caution
labels attached to the vehicle.
●Never try to open the service plug
access hole located in the luggage compartment. The service plug is
used only when the vehicle is ser-
viced and is subject to high voltage.
■Road accident cautions
Observe the following precautions to reduce the risk of d eath or serious
injury:
●Pull your vehicle off the road, apply
the parking brake, shift the shift
lever to P, and tu rn the hybrid sys- tem off.
●Do not touch the high voltage parts, cables and connectors.
●If electric wires are exposed inside or outside your vehi cle, an electric
shock may occur. Never touch
exposed electric wires.
●Do not touch the battery if liquid is leaking from or adhering to it.
If electrolyte ( carbonic-based
organic electrolyte) from the hybrid battery (traction battery) comes into
contact with the eyes or skin, it
could cause blindness or skin wounds. In the unlik ely event that it
comes into contact with the eyes or
skin, wash it off immediately with a large amount of w ater, and seek
immediate medical attention.
●If electrolyte is leaking from the
hybrid battery (traction battery), do
not approach the vehicle. Even in the unlikely event that the
hybrid battery (traction battery) is
damaged, the internal construction of the battery wil l prevent a large
amount of electrolyte from leaking
out. However, any electrolyte that does leak out will g ive off a vapor.
This vapor is an irritant to skin and
eyes and could c ause acute poi- soning if inhaled.
●Do not bring burning or high-tem - perature items close to the electro -
lyte. The electrolyte may ignite and
cause a fire.
●If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possi - ble. Never use a f ire extinguisher
that is not meant fo r electric fires.
Using even a small amount of water may be dangerous.
●If your vehicle nee ds to be towed, do so with front wheels raised. If the
wheels connected to the electric
motor (traction motor) are on the ground when towing, the motor may
continue to generate electricity.
This may cause a fire. ( →P.563)
●Carefully inspect the ground under
the vehicle. If you find that liquid
has leaked onto the ground, the fuel system may have been damaged.
Leave the vehicle as soon as possi -
ble.

1122-2. Charging
This product must be grounded. In
case of malfunction or break down,
grounding provides a path of least
resistance for electric current to
reduce the risk of e lectric shock.
This product is equipped with a
grounding conductor and a ground -
ing plug. The gro unding plug must
be plugged into an appropriate
socket that is properly installed and
grounded in accordance with all
local codes and ordinances.
The CCID (Chargin g Circuit Inter-
rupting Device) has the following
safety features.
■Electrical leakage detection
function
If an electrical l eakage is detected
during charging, the power source
will be automatically interrupted,
thus preventing fires or electrical
shocks caused by electrical leak -
age.
If the power source i s interrupted, the
error warning indicator flashes.
If the power source is interrupted:
→ P.113
■Automatic check function
This is an automatic system check
that is run before charging begins
to check for problems in the opera -
tion of the electrical leakage detec -
tion function.
If a malfunction is found in the electrical
leakage detection function as a result of
the check, the error warning indicator
flashes to inform the user. ( →P.113)
■Temperature detection func-
tion
A temperature detection function is
equipped to the plug. While
charging, if heat is generated due
to looseness on the socket side
etc., this function suppresses heat
by controlling the charging current.
■Conditions for supplying cur -
rent to the vehicle
The CCID (Charging Circuit Inter -
rupting Device) is designed to pre-
vent electrical cu rrent from being
supplied to the ch arging connector
when it is not connected to the
vehicle, even if the plug is inserted
into the socket.
Grounding (Mode 2 AC
charging cable)
WARNING
■Grounding precautions
●Improper connection of the ground -
ing conductor increases the risk of electric shock.
Check with a qualified electrician or
serviceman if you are in doubt as to whether the product is properly
grounded.
●Do not modify t he grounding plug
provided with the product. If it does
not fit the socket, have a proper socket installed by a qualified elec -
trician.
Safety functions (Mode 2 AC
charging cable)

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5
5-6. Driving tips
Driving
5-6.Driving tips
 Use fluids that are appropriate to
the prevailing outside tempera-
tures.
• Engine oil
• Engine coolant
• Power control unit coolant
• Washer fluid
 Have a service technician
inspect the condition of the 12-
volt battery.
 Have the vehicle fitted with four
snow tires or purchase a set of
tire chains for the front tires.
Ensure that all tires are the same size
and brand, and that chains match the
size of the tires.*
*: Tire chains cannot be mounted on
vehicles with 235/55R19 tires.
Winter driving tips
Carry out the necessary prepa -
rations and inspections before
driving the vehicle in winter.
Always drive the vehicle in a
manner appropriate to the pre -
vailing weather conditions.
Pre-winter preparations
WARNING
■Driving with snow tires
Observe the following precautions to reduce the risk of accidents.
Failure to do so may result in a loss of
vehicle control and cause death or serious injury.
●Use tires of the specified size.
●Maintain the recommended level of air pressure.
●Do not drive at speeds in excess of the speed limit or the speed limit
specified for the snow tires being
used.
●Use snow tires on all, not just some
wheels.
■Driving with tire chains (except
235/55R19 tires)
Observe the following precautions to
reduce the risk of accidents.
Failure to do so may result in the vehi - cle being unable to be driven safely,
and may cause death or serious
injury.
●Do not drive in excess of the speed
limit specified for the tire chains being used, or 50 km/h (30 mph),
whichever is lower.
●Avoid driving on bumpy road sur -
faces or over potholes.
●Avoid sudden acceleration, abrupt
steering, sudden br aking and shift-
ing operations that cause sudden engine braking.
●Slow down sufficiently before enter - ing a curve to ensure that vehicle
control is maintained.
●Do not use LTA (Lane Tracing
Assist) system (if equipped).
NOTICE
■Repairing or replacing snow tires
Request repairs or replacement of snow tires from any authorized
Toyota retailer or Toyota authorized
repairer, or any reliable repairer or legitimate tire retailers.
This is because the removal and
attachment of snow tires affects the operation of the tire pressure warning
valves and transmitters.

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7
Maintenance and care
Maintenance and care
7-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ............... 488
Cleaning and protecting the
vehicle interior ................ 491
7-2. Maintenance
Maintenance requirements 494
7-3. Do-it-yourself maintenance
Do-it-yourself service precau -
tions ................................ 496
Hood ................................. 498
Positioning a floor jack ...... 499
Engine compartment ........ 501
12-volt battery ................... 506
Tires.................................. 509
Tire inflation pressure ....... 529
Wheels.............................. 530
Air conditioning filter ......... 532
Cleaning the DC/DC Con -
verter air intake vent and filter
....................................... 536
Wiper insert replacement .. 539
Electronic key battery ....... 543
Checking and replacing fuses
....................................... 545
Light bulbs ........................ 548