2021 TOYOTA RAV4 service

691-3. Emergency assistance
1
For safety and security
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

1874-1. Before driving
4
Driving
If the gross trailer weight is
over the unbraked TWR,
trailer service brakes are
required.
 Vehicles with towing package:
If the gross trailer weight is
over 2000 lb. (907 kg), a sway
control device with sufficient
capacity is required.
Confirm that the gross trailer
weight, gross combination
weight, gross vehicle weight,
gross axle weight and tongue
weight are all within the limits.
■GCWR*
Without towing package
Vehicles without Dynamic
Torque Vectoring AWD system:
6110 lb. (2770 kg)
Vehicles with Dynamic Torque
Vectoring AWD system: 6205 lb.
(2815 kg)
With towing package
8205 lb. (3725 kg)
*: These models meet the tow-vehi- cle trailering requirement of SAE
International per SAE J2807.
■TWR*
Without towing package
1500 lb. (680 kg)
With towing package
3500 lb. (1590 kg)
*: These models meet the tow-vehi- cle trailering requirement of SAE
International per SAE J2807.
■Unbraked TWR*
1000 lb. (450 kg)
*: These models meet the tow-vehi-cle trailering requirement of SAE
International per SAE J2807.
 A recommended tongue
weight varies in accordance
with the types of trailers or
towing as described below.
 To ensure the recommended
values shown below, the
trailer must be loaded by
referring to the following
instructions.
• Tongue Weight
The gross trailer weight should be
distributed so that the tongue
weight is 9% to 11%.
(Tongue weight /Gross trailer
weight x 100 = 9% to 11%)
Vehicles without towing pack-
age
Gross trailer weight
GCWR, TWR and
Unbraked TWR
Trailer Tongue Weight
A

3714-6. Driving tips
4
Driving
4-6.Driving tips
Use fluids that are appropriate
to the prevailing outside tem-
peratures.
• Engine oil
• Engine coolant
• Washer fluid
Have a service technician
inspect the condition of the
battery.
 Have the vehicle fitted with
four snow tires or purchase a
set of tire chains for the front
tires.
*
Ensure that all tires are the same
size and brand, and that chains
match the size of the tires.
*: Tire chains cannot be mounted on vehicles with 235/55R19 tires.
Winter driving tips
Carry out the necessary
preparations and inspec-
tions before driving the
vehicle in winter. Always
drive the vehicle in a man-
ner appropriate to the pre-
vailing weather conditions.
Pre-winter preparations
WARNING
■Driving with snow tires
Observe the following precautions
to reduce the risk of accidents.
Failure to do so m ay result in a
loss of vehicle control and cause
death or serious injury.
●Use tires of the specified size.
●Maintain the recommended
level of air pressure.
●Do not drive in excess of 75
mph (120 km/h), regardless of
the type of snow tires being
used.
●Use snow tires on all, not just
some wheels.
■Driving with tire chains
(except 235/55R19 tires)
Observe the following precautions
to reduce the risk of accidents.
Failure to do so may result in the
vehicle being unable to be driven
safely, and may cause death or
serious injury.
●Do not drive in excess of the
speed limit specifi ed for the tire
chains being used, or 30 mph
(50 km/h), whichever is lower.
●Avoid driving on bumpy road
surfaces or over potholes.
●Avoid sudden acceleration,
abrupt steering, sudden brak-
ing and shifting operations that
cause sudden engine braking.
●Slow down sufficiently before
entering a curve to ensure that
vehicle control is maintained.
●Do not use LTA (Lane Tracing
Assist) system.
NOTICE
■Repairing or replacing snow
tires (vehicles with tire pres-
sure warning system)
Request repairs or replacement of
snow tires from your Toyota
dealer or legitimate tire retailers.
This is because the removal and
attachment of snow tires affects
the operation of the tire pressure
warning valves and transmitters.

3754-6. Driving tips
4
Driving
road, please observe the follow-
ing precautions to ensure your
driving enjoyment and to help
prevent the closure of areas to
off-road vehicles:
Drive your vehicle only in
areas where off-road vehicles
are permitted to travel.
 Respect private property. Get
owner’s permission before
entering private property.
 Do not enter areas that are
closed. Honor gates, barriers
and signs that restrict travel.
 Stay on established roads.
When conditions are wet,
driving techniques should be
changed or travel delayed to
prevent damage to roads.
■Additional information for off-
road driving
For owners in U.S. mainland,
Hawaii and Puerto Rico:
To obtain additional information per-
taining to driving your vehicle off-
road, consult the following organiza-
tions: • State and Local Parks and Recre-
ation Departments
• State Motor Vehicle Bureau
• Recreational Vehicle Clubs
• U.S. Forest Service and Bureau of Land Management
WARNING
■Off-road driving precautions
Always observe t he following pre-
cautions to minim ize the risk of
death, serious injury or damage to
your vehicle:
●Drive carefully when off the
road. Do not take unnecessary
risks by driving in dangerous
places.
●Do not grip the steering wheel
spokes when driving off-road. A
bad bump could jerk the wheel
and injure your hands. Keep
both hands and especially your
thumbs on the ou tside of the
rim.
●Always check your brakes for
effectiveness immediately after
driving in sand, mud, water or
snow.
●After driving through tall grass,
mud, rock, sand, rivers, etc.,
check that there is no grass,
bush, paper, rags, stone, sand,
etc. adhering or trapped on the
underbody. Clear off any such
matter from the underbody. If
the vehicle is used with these
materials trapped or adhering to
the underbody, a breakdown or
fire could occur.

378
5-14.Phone operation (Hands-free system for cellular
phones)
Quick reference........... 471
Some basics ............... 472
Placing a call using the Bluetooth
® hands-free sys-
tem ............................ 476
Receiving a ca ll using the
Bluetooth
®hands-free sys-
tem ............................ 479
Talking on the Bluetooth
®
hands-free system..... 480
Bluetooth
® phone message
function...................... 482
5-15.Phone settings Setup........................... 487
5-16.What to do if... (Bluetooth
®)
Troubleshooting .......... 497
5-17.Connected Services over- view
Connected Services .... 501
Type A: Function achieved by using a smartphone or
DCM .......................... 502
Type B: Function achieved by using DCM and the sys-
tem ............................ 504
Type C: Function achieved by using DCM............ 505Type D: Function achieved
by using DCM and a
smartphone ............... 508
5-18.Connected Services oper- ation
Toyota Apps ................ 510
5-19.Setup Toyota Apps settings... 514

3825-1. Basic function
Indicate during data commu-
nication performed via Data
Communication Module
(DCM)
*1
The reception level of Data
Communication Module
(DCM) display
*1 ( P.382)
The reception level of the
connected phone display
( P.382)
Remaining battery charge
display ( P.383)
Bluetooth
® phone connection
condition display ( P.383)
Wi-Fi
® connection condition
display
*1, 2 (  P.406)
*1: Vehicles equipped with DCM
*2: This function is not made avail-
able in some countries or areas.
●The number of status icons that
can be displayed differs depend-
ing on the displayed screen.
The level of reception does not
always correspond with the level
displayed on the cellular phone.
The level of reception may not
be displayed depending on the
phone you have.
When the cellular phone is out
of the service area or in a place
inaccessible by radio waves,
/ is displayed.
“Rm” is displayed when receiv-
ing in a roaming area. While
roaming, display “Rm” top-left
on the icon.
The receiving area may not be
displayed depending on the type
of Bluetooth
® phone you have.
While connected with cellular
phone
Status icon
Status icons are displayed
at the top of the screen.
Status icon explanation
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Reception LevelIndicators
Poor
Excellent

3975-3. Connectivity settings
5
Audio
player is set to off.
2 Press the “AUDIO” button.
3 Select “Source” on the audio
screen or press “AUDIO” but-
ton again.
4 Select “Bluetooth”.
5 Select “Yes” to register an
audio player.
6 Follow the steps in “Register-
ing a Bluetooth
® phone for
the first time” from step 5.
( P.394)
This system supports the follow-
ing services.
■Bluetooth® Core Specifica-
tion
 Ver. 2.0 or higher (Recom-
mended: Ver. 4.2 or higher)
■Profiles
 HFP (Hands Free Profile) Ver.
1.0 (Recommended: Ver. 1.7)
• This is a profile to allow hands-
free phone calls using a cellular
phone. It has outgoing and
incoming call functions.
 OPP (Object Push Profile)
Ver. 1.1 (Recommended: Ver.
1.2)
• This is a profile to transfer con-
tacts data.
 PBAP (Phone Book Access
Profile) Ver. 1.0 (Recom-
mended: Ver. 1.2)
• This is a profile to transfer phone-
book data.
 MAP (Message Access Pro-
file) Ver. 1.0 (Recommended:
Ver. 1.2)
• This is a profile to use phone
message functions.
 SPP (Serial Port Profile) Rec-
ommended: Ver. 1.2
• This is a profile to use the Toyota
audio multimedia function.
 A2DP (Advanced Audio Dis-
tribution Profile) Ver. 1.0
(Recommended: Ver. 1.3)
• This is a profile to transmit stereo
audio or high quality sound to the
audio/visual system.
 AVRCP (Audio/Video Remote
Control Profile) Ver. 1.0 (Rec-
ommended: Ver. 1.6)
• This is a profile to allow remote
control the A/V equipment.
●This system is not guaranteed to
operate with all Bluetooth®
devices.
●If your cellular phone does not
support HFP, registering the
Bluetooth
® phone or using OPP,
PBAP, MAP or SPP profiles indi-
vidually will not be possible.
Profiles

3995-3. Connectivity settings
5
Audio
4Select the desired item to be
set.
Connecting a Bluetooth
®
device and editing the
Bluetooth
®device informa-
tion ( P.399, 402)
Registering a Bluetooth
®
device ( P.401)
Deleting a Bluetooth
® device
( P.401)
Setting the Bluetooth
® sys-
tem ( P.403)
●When an Apple Ca rPlay connec-
tion is established, this function
will be unavailable.
●When an Android Auto connection
is established, some functions will
be unavailable.
Up to 5 Bluetooth® devices
(Phones (HFP) and audio play-
ers (AVP)) can be registered.
I f m o r e t h a n 1 B l u e t o o t h
® device
has been registered, select
which device to connect to.
1 Display the Bluetooth
® set-
tings screen. ( P.398)
2 Select “Registered Device”.
3 Select the device to be con-
nected.
“Add”: Registering a Bluetooth®
device. ( P.401)
“Preferred Device Settings”: Select
to change the automatic connection
priority of the registered Bluetooth
®
devices. ( P.404)
“Remove”: Deleting a Bluetooth
®
device. ( P.401)
: Phone
: Audio player
: Phone/Toyota Apps Services
 The profile icon for a currently
connected device will be dis-
played in color.
 Selecting a profile icon which
Bluetooth® setup screen
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B
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