276
NOTIC E
Voice recognition requires the use of a compatible smartphone first connected to the vehicle by Bluetooth.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning your audio system.With the engine off, the audio system switches off after a few minutes of use.When the engine is switched off, the audio system operating time depends on the state of charge of the battery.The switch-off is normal: the audio system switches to economy mode and switches off to avoid discharging the vehicle's battery.► Start the vehicle’s engine to increase the charge of the battery.The message "the audio system is overheated" is displayed onscreen.To protect the installation if the ambient temperature is too high, the audio system switches to an automatic thermal protection mode, in which the volume may be decreased or the CD player stopped.► Switch the audio system off for a few minutes to allow the system to cool.
Radio
There is a difference in sound quality between the different audio sources (radio, CD, etc.).For optimal listening quality, the audio settings (Volume, Bass, Treble, Ambience and Loudness) can be adjusted to different audio sources, resulting in audible differences when switching between sources (radio, CD, etc.).
► Check that the audio settings (Volume, Bass, Treble, Ambience and Loudness) are appropriate to the sources being listened to. We recommend setting the audio functions (Bass, Treble, Fr-Re balance and Le-Ri balance) to the middle position, setting the musical ambience to "None", setting loudness correction to "Active" in CD mode and "Inactive" in Radio mode.The preset stations do not function (no sound, 87.5 MHz is displayed, etc.).The wrong waveband is selected.► Press the BAND button to return to the waveband (FM, FM2, DAB, AM) on which the stations are preset.Traffic announcement (TA) is shown but I receive no traffic information.The radio station is not part of the regional traffic information network.► Tune to a radio station that broadcasts traffic information.The reception quality of the tuned radio station gradually deteriorates or the station
presets are inoperative (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the RDS function to allow the system to check for a more powerful transmitter in the area.The environment (hills, buildings, tunnels,
basement car parks, etc.) may block reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.The aerial is absent or has been damaged (for example when going through an automatic car wash or in an underground car park).► Have the aerial checked by a dealer.The sound intermittently cuts out for 1 or 2 seconds in radio mode.During this brief sound cut-out, the RDS searches for another frequency giving better reception of the station.► Switch off the RDS function if the phenomenon occurs too frequently and always on the same route.
Media
The Bluetooth connection is cut.The battery in the peripheral device may not be sufficiently charged.► Charge the battery in the peripheral device.The message "USB device error" is displayed in the screen.
279
TOYOTA Pro Touch
11
WARNI NG
The touch screen is of the "capacitive" type.To clean the screen, use a soft, non-abrasive cloth (e.g. spectacles cloth) with no additional product.Do not use sharp objects on the screen.Do not touch the screen with wet hands.
Certain information is displayed permanently in the upper bar of the touch screen:– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Radio Media and Telephone menu status information.– Privacy status information.– Access to the touch screen and digital instrument panel settings.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).– USB Memory stick.
NOTIC E
In the "Settings" menu, it is possible to create a profile for an individual or for a group of people with shared interests, and configure a wide range of settings (radio presets, audio settings, ambiences, etc.). Settings are applied automatically.
NOTIC E
In very hot conditions, the volume may be limited to protect the system. It may enter standby mode (with the screen and sound off) for 5 minutes or more.The system will resume normal operation when the temperature in the passenger compartment has dropped.
Steering mounted controls
Steering mounted controls -
Type 1
Radio:Select the previous/next preset radio
station.Select the previous/next item in a menu or a list.Media:Select the previous/next track.Select the previous/next item in a menu or a list.Radio:Short press: display the list of radio stations.Long press: update the list.Media:Short press: display the list of folders.Long press: display the available sorting options.Change audio source (radio; USB; AUX if equipment connected; CD; streaming).Confirm a selection.
Increase volume.
Decrease volume.
Mute/restore sound by simultaneously pressing the increase and decrease volume buttons.
280
Steering mounted controls -
Type 2
Voice commands:This control is located on the steering wheel or at the end of the lighting control stalk (depending on equipment).
Short press, smartphone voice commands via the system.Increase volume.
Decrease volume.Mute by pressing the volume increase and decrease buttons simultaneously (depending on equipment).Restore the sound by pressing one of the two volume buttons.Media (short press): change the multimedia source.Telephone (short press): start telephone call.Call in progress (short press): access telephone menu.Telephone (long press): reject an incoming call, end call; when no call is in progress, access telephone menu.Radio (rotate): automatic search for the previous/next station.Media (rotate): previous/next track, move in a list.
Short press: confirm a selection; if nothing selected, access to presets.Radio: display the list of stations.Media: display the list of tracks.Radio (press and hold): update the list of stations received.
Menus
Applications
Access configurable equipment.
Radio Media
Select an audio source or radio station.
Telephone
Connect a mobile phone via Bluetooth®.Run certain applications from a smartphone connected via CarPlay® or Android Auto.
282
Press this button to select the display settings for messages.Press this button to search and select a recipient.Select the "Quick messages” tab.
Press this button to select the display settings for messages.Press this button to write a new message.
Press the bin alongside the selected message to delete it.Press this button alongside the selected message to display the secondary page.Press this button to edit and modify the existing text.Press this button to write a new message.
Press the bin to delete the message.
Radio
Selecting a station
Press Radio Media to display the main page.Press one of the buttons to perform an automatic search for radio stations.Or
Move the slider to manually search for frequencies up or down.OrPress the frequency.
Enter the FM and AM waveband values using the virtual keypad.Press "OK" to confirm.
WARNI NG
Radio reception may be affected by the use of electrical equipment not approved by the Brand, such as a USB charger connected to the 12 V socket.The exterior environment (hills, buildings, tunnels, basement car parks, etc.) may block reception, including in RDS mode. This phenomenon is perfectly normal in the
context of radio wave transmission, and in no way indicative of an audio system malfunction.
Changing the waveband
Press Radio Media to display the main page. Press the "OPTIONS" button to access the secondary page.Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If the star is solid, the radio station is already preset.OrSelect a radio station or frequency.Press "Preset".Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue listening to the same station by automatically retuning to alternative frequencies.Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.Activate/deactivate "RDS".
289
TOYOTA Pro Touch
11
Calling a recently used
number
Press Telephone to display the main page.OrPress and hold
the steering mounted button.
Press "Recent calls".Select the desired contact from the displayed list.
NOTIC E
It is always possible to make a call directly from the telephone; as a safety measure, first park the vehicle.
Setting the ringtone
Press Telephone to display the main page. Press the "OPTIONS" button to access the secondary page.Press "Ring volume" to display the volume bar.Press the arrows or move the slider to set the ring volume.
Settings
Configuring profiles
Press Settings to display the main page.
Press "Profiles".
Select "Profile 1", "Profile 2", "Profile 3” or
"Common profile".Press this button to enter a name for the profile using the virtual keypad.Press "OK" to save.
Press the back arrow to confirm.
Press this button to activate the profile.
Press the back arrow again to confirm.
Press this button to reset the selected profile.
Adjusting the brightness
Press Settings to display the main page.
Press Brightness.
Move the slider to adjust the brightness of the screen and/or the instrument panel (depending on version).Press in the shaded area to confirm.
Modifying system settings
Press Settings to display the main page.
Press "Configuration" to access the secondary page.Press "System configuration".
Press the "Units" tab to change the units of distance, fuel consumption and temperature.
Press the "Factory settings" tab to restore the initial settings.
WARNI NG
Returning the system to factory settings activates the English language by default (depending on version).
Press the "System info" tab to display the versions of the various modules installed in the system.Press the "Privacy" tab,orPress Settings to display the main page.
Press "Privacy" to activate or deactivate the private data mode.Activate or deactivate:
– "No sharing (data, vehicle position)".– "Only data sharing”– "Data and vehicle position sharing"
291
TOYOTA Pro Touch
11
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.I cannot find some radio stations in the list of received stations.The name of the radio station changes.The station is no longer received or its name has changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick. Some characters in information about the currently playing media are not displayed correctly.The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the device may not be visible.► Check that the telephone has Bluetooth switched on.
► Check in the telephone settings that it is "visible to all".The Bluetooth telephone is not compatible with the system.► Check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.
292
Ambient noise affects the quality of the telephone call.► Reduce ambient noise (close windows, turn down ventilation, slow down, etc.).The contacts are not listed in alphabetical order.Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order.
► Modify the telephone directory display settings.
Settings
When the treble and bass settings are changed, the ambience is deselected.When the ambience is changed, the treble and bass settings are reset.Selecting an ambience imposes the treble and bass settings, and vice versa.► Modify the treble and bass or ambience settings to obtain the desired musical ambience.When the balance settings are changed, the distribution is deselected.When the distribution setting is changed, the balance settings are deselected.Selecting a distribution setting imposes the balance settings, and vice versa.► Modify the balance setting or the distribution setting to obtain the desired sound quality.There is a difference in sound quality between audio sources.To allow for optimal listening quality, the sound settings can be tailored to different audio
sources, which can generate audible differences when changing source.► Check that the sound settings are appropriate to the sources listened to. Adjust the sound functions to the middle position.When the engine is off, the system switches off after several minutes of use.When the engine is switched off, the system's operating time depends on the state of charge of
the battery.The switch-off is normal: the system automatically goes into energy economy mode and switches off to maintain an adequate charge in the battery.► Start the vehicle’s engine to increase the charge of the battery.
294
– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Go directly to the audio source selection option, to view the list of radio stations (or list of titles depending on the source).– Go to the "Notifications" of messages, emails, map updates and, depending on the services, the navigation notifications.
– Go to the settings for the touch screen and the digital instrument panel.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).– USB memory stick.– Video (depending on equipment).
NOTIC E
In the "Settings" menu, it is possible to create a profile for an individual or for a group of people with shared interests, and configure a wide range of settings (radio presets, audio settings, navigation history, favourite contacts, etc.). Settings are applied automatically.
NOTIC E
In very hot conditions, the volume may be limited to protect the system. It may enter standby mode (with the screen and sound off) for 5 minutes or more.The system will resume normal operation when the temperature in the passenger compartment has dropped.
Steering mounted controls
Voice control:This control is located on the steering wheel or at the end of the lighting control lever (depending on equipment).Short press, system voice control.Long press, voice control for smartphone or CarPlay®, Android Auto via the system.
Increase volume.
Decrease volume.Mute by pressing the volume increase and decrease buttons simultaneously (depending on equipment).Restore the sound by pressing one of the two volume buttons.Media (short press): change the multimedia source.Telephone (short press): start telephone call.Call in progress (short press): access telephone menu.Telephone (long press): reject an incoming call, end call; when no call is in progress, access telephone menu.Radio (rotate): automatic search for the previous / next station.Media (rotate): previous / next track, move in a list.Short press: confirm a selection; if nothing selected, access to presets.Radio: display the list of stations.