2021 TOYOTA PROACE EV service

250
Towing
Procedure for having your vehicle towed or for towing another vehicle using a removable mechanical device.
NOTIC E
General recommendationsObserve the legislation in force in the country where you are driving.Ensure that the weight of the towing vehicle is higher than that of the towed vehicle.The driver must remain at the wheel of the towed vehicle and must have a valid driving licence.When towing a vehicle with all four wheels on the ground, always use an approved towbar; ropes and straps are prohibited.The towing vehicle must move off gently.When the vehicle is towed with its engine off, there is no longer braking and steering assistance.
WARNI NG
A professional recovery service must be called if:– broken down on a motorway or main road;– not possible to put the gearbox into neutral, unlock the steering, or release the parking brake;– not possible to tow a vehicle with an automatic gearbox, with the engine running;– towing with only two wheels on the ground;– four-wheel drive vehicle;– no approved towbar available.
WARNI NG
Before towing the vehicle, it is essential to put the vehicle in free-wheeling mode.For more information on Free-wheeling, refer to the corresponding section.
NOTIC E
Electric motorAn electric vehicle cannot under any circumstances be used to tow another vehicle.However, it may be used, for example, to exit a rut.
WARNI NG
With a manual gearbox, place the gear lever in neutral.With an automatic gearbox, place the gear selector in position N.Failure to adhere to this instruction may lead to damage to some braking components and the lack of braking assistance on restarting the engine.

267
Bluetooth® audio system
10
Select "RadioText (TXT) display" and confirm OK to save.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Depending on version
NOTIC E
If the current DAB radio station is not available on FM, "DAB FM" is struck out.


1Options display: if active but not available, the display will be struck out.
2Display showing the name of the current station.
3Preset stations, buttons 1 to 6.Short press: select the preset radio station.Long press: memorise a radio station.
4Display showing the name of the “multiplex” service being used.
5RadioText (TXT) display for the current radio station.
6Represents the signal strength for the band being listened to.
NOTIC E
When changing region, updating the list of preset radio stations is recommended.


Full list of radio stations and "multiplexes".
Terrestrial digital radio
NOTIC E
Digital radio provides a superior audio quality and also additional categories of traffic announcements (TA INFO).The different "multiplex / ensemble” services offer a choice of radio stations in alphabetical order.
Change of band (FM1, FM2, DAB, etc.)
Change of station within the same "multiplex / ensemble".
Starting of a search for the previous / next "multiplex / ensemble".Long press: selection of the categories of news desired among Transport, News, Entertainment and Special Flash (available depending on the station).
NOTIC E
When the radio station is displayed in the
screen , press "OK" to display the contextual menu.(Frequency search (RDS), DAB / FM auto tracking, RadioText (TXT) display, Information on the station, etc.)
DAB / FM station tracking
NOTIC E
"DAB" does not have 100% coverage of the country.When the digital signal is weak, "DAB / FM auto tracking" allows you to continue listening to the same station, by automatically switching to the corresponding analogue FM station (if it exists).When the "DAB / FM auto tracking" is active, the DAB station will be selected automatically.
Press the MENU button.

271
Bluetooth® audio system
10
Telephone
Pairing a Bluetooth®
telephone
WARNI NG
As a safety measure and because they require prolonged attention on the part of the
driver, the operations for pairing of the Bluetooth mobile telephone with the Bluetooth hands-free system of your audio system must be carried out with the vehicle stationary and the ignition on.
NOTIC E
Activate the telephone's Bluetooth function and ensure that it is "visible to all" (telephone configuration).
NOTIC E
The services available depend on the network, the SIM card and the compatibility of the Bluetooth telephone used.Check the instructions for your telephone and with your service provider for the services to which you have access.
Procedure from the telephone
Select the name of the system in the list of devices detected.
Procedure from the system
Press the MENU button.
Select "Connections".
Confirm with OK.
Select "Search for a device".
Confirm with OK.
A window is displayed with a search in progress message.In the list of devices detected, select a telephone to pair. Only one telephone can be paired at a time.
Completing the pairing
WARNI NG
To complete the pairing, whichever procedure is used (from the telephone or from the system), ensure that the code is the same in the system and in the telephone.
If pairing fails, the number of attempts is not restricted.
A message appears in the screen confirming the pairing.
Information and advice
The "Telephone" menu gives access to the following functions in particular: "Directory", if your telephone equipment is fully compatible, "Call log", "View paired devices".Depending on the type of telephone, you may be asked to accept or confirm access by the system to each of these functions.
NOTIC E
Go to the Brand's website for more information (compatibility, more help, etc.).
Managing connections
NOTIC E
The telephone connection automatically includes hands free operation and audio streaming.The ability of the system to connect to just one profile depends on the telephone. Both profiles may connect by default.
Press the MENU button.
Select "Connections".

275
Bluetooth® audio system
10
The USB stick has not been recognised, or may be corrupted.► Reformat the USB memory stick.The CD is systematically ejected or is not played.The CD is upside down, cannot be read, does not contain audio files or contains audio files of a format not recognised by the audio system.The CD is protected by an anti-pirating system not recognised by the audio system.► Check that the CD is inserted in the player the right way up.► Check the condition of the CD: the CD cannot be played if it is too badly damaged.► Check the content in the case of a burned CD: read the recommendations in the "Audio" section.Due to poor quality, certain burned CDs will not be played by the audio system.The CD audio quality is is poor.The CD is scratched or of poor quality.► Insert good quality CDs and store them in suitable conditions.
The audio settings (bass, treble, ambience) are unsuitable.► Return bass and treble settings to 0, without selecting an ambience.I am unable to play the music files on my smartphone via the USB port.Depending on the smartphone, access by the audio system to music on the smartphone may have to be approved on the latter.
► Manually activate the MTP profile on the smartphone (USB settings menu).
Telephone
I am unable to access my voicemail.Few telephones or service providers allow the use of this function.► Call your voicemail, via the telephone menu, using the number provided by your operator.I am unable to access my directory of contacts.► Check the compatibility of your telephone.You did not grant access to your contacts when pairing the telephone.► Accept or confirm access by the system to the contacts on your telephone.I am unable to continue a conversation when getting into my vehicle.Handset mode is activated.► Deselect handset mode to transfer the call to the vehicle.I am unable to pair my telephone by Bluetooth.
Telephones (models, versions of operating systems) have their own specificities in the pairing procedure and some telephones are not compatible.► Before starting the pairing procedure, delete the telephone pairing from the system and the system pairing from the telephone, in order to view the compatibility of the telephones.

285
TOYOTA Pro Touch
11
Depending on the smartphone, it may be necessary to activate the "Android Auto" function.During the procedure, several screen pages relating to certain features are displayed.Accept to start and complete the connection.When connecting a smartphone to the system, we recommend enabling Bluetooth® on the smartphone.
Telephone connected by Bluetooth®
From the system, press "Telephone" to display the main page.Press the "PHONE" button to display the secondary page.Press "Android Auto" to start the application in the system.Access to the different audio sources remains available in the margin of the Android Auto display, using the touch buttons located in the upper bar.Access to the menus for the system is possible
at any time using the dedicated buttons.
NOTIC E
There may be a pause before applications become available, depending on the quality of the network.
Pairing a Bluetooth®
telephone
WARNI NG
The services available depend on the network, the SIM card and the compatibility of the Bluetooth devices used. Consult the telephone user guide and the service provider
to check which services are available.
NOTIC E
The Bluetooth function must be activated and the telephone configured as "Visible to all” (in the telphone settings).
To complete the pairing, whichever procedure is used (from the telephone or from the system), ensure that the code is the same in the system and in the telephone.
NOTIC E
If the pairing procedure fails, we recommend deactivating and then reactivating the Bluetooth function on the telephone.
Procedure from the telephone
Select the name of the system in the list of detected devices.
In the system, accept the connection request from the telephone.
Procedure from the system
Press Telephone to display the main page.Press "Bluetooth search".The list of detected telephones is displayed.Select the name of the chosen telephone in the list.
Connection sharing
The system offers to connect the telephone with 3 profiles:– "Telephone" (hands-free kit, telephone only),– “Streaming" (streaming: wireless playing of audio files on the telephone),– "Mobile internet data".Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by prompted to accept the transfer of contacts and messages.
NOTIC E
The ability of the system to connect just one profile depends on the telephone.All three profiles may connect by default.

289
TOYOTA Pro Touch
11
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.I cannot find some radio stations in the list of received stations.The name of the radio station changes.The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick. Some characters in information about the currently playing media are not displayed correctly.
The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the device may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".The Bluetooth telephone is not compatible with the system.► Check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.
► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.

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– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Go directly to the audio source selection option, to view the list of radio stations (or list of titles depending on the source).– Go to the "Notifications" of messages, emails, map updates and, depending on the services, the navigation notifications.– Go to the settings for the touch screen and the digital instrument panel.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).– USB memory stick.– Video (depending on equipment).

NOTIC E
In the "Settings" menu, it is possible to create a profile for an individual or for a group of people with shared interests, and configure a wide range of settings (radio presets, audio settings, navigation history, favourite contacts, etc.). Settings are applied automatically.
NOTIC E
In very hot conditions, the volume may be limited to protect the system. It may enter standby mode (with the screen and sound off) for 5 minutes or more.The system will resume normal operation when the temperature in the passenger compartment has dropped.
Steering mounted controls
Voice control:This control is located on the steering wheel or at the end of the lighting control lever (depending on equipment).Short press, system voice control.Long press, voice control for smartphone or CarPlay®, Android Auto via the system.Increase volume.
Decrease volume.Mute by pressing the volume increase and decrease buttons simultaneously (depending on equipment).Restore the sound by pressing one of the two volume buttons.Media (short press): change the multimedia source.Telephone (short press): start telephone call.Call in progress (short press): access telephone menu.
Telephone (long press): reject an incoming call, end call; when no call is in progress, access telephone menu.Radio (rotate): automatic search for the previous / next station.Media (rotate): previous / next track, move in a list.Short press: confirm a selection; if nothing selected, access to presets.Radio: display the list of stations.

293
TOYOTA Pro Touch with navigation system
12
Media: display the list of tracks.Radio (press and hold): update the list of stations received.
Menus
Connected navigation

Enter navigation settings and choose a destination.Use real-time services, depending on equipment.
Applications

Run certain applications from a smartphone connected via CarPlay® or Android Auto.Check the status of the Bluetooth® and Wi-Fi connections.
Radio Media
FM 87.5 MHz

Select an audio source or radio station, or display photographs.
Telephone

Connect a telephone via Bluetooth®, read messages and emails and send quick messages.
Settings

Configure a personal profile and/or configure the sound (balance, ambience,
etc.) and the display (language, units, date, time, etc.).