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During start-up and in certain geographical areas, the connection may be unavailable.► Check that the online services are activated (settings, contract).
Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function by means of the short-cut menu to enable the system to check whether there is a more powerful transmitter in the geographical area.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception,
including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.I cannot find some radio stations in the list of stations received.The name of the radio station changes.The station is no longer received or its name has changed in the list.
Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the "Update list" button in the "Radio stations” secondary menu.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick.There may be an extended pause after inserting a USB stick.The system reads a variety of data (folder, title, artist, etc.). This can take from a few seconds to a few minutes.
This is perfectly normal.Some characters in information about the currently playing media may not be displayed correctly.The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.
The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not displayed on the audio streaming screen.The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the telephone may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".► Deactivate then reactivate the telphone’s Bluetooth function.The Bluetooth telephone is not compatible with the system.► You can check that your telephone is compatible on the Brand's website (services).The volume of the telephone connected in
Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.Ambient noise affects the quality of the telephone call.► Reduce the ambient noise level (close
windows, reduce ventilation, slow down, etc.).
