2021 TOYOTA PRIUS warranty

27Your Warranties in Detail
WARRANTY

IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”


REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 32 for details.
CALIFORNIA EMISSION CONTROL WARRANTY
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28Your Warranties in Detail
WARRANTY


IF YOU HAVE QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If You Need Assistance”
on page 5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY
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29Your Warranties in Detail
WARRANTY
OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyota vehicles are warranted
by the individual tire manufacturer only,
and not Toyota. Coverages by individual
tire manufacturers may vary.
If you wish to obtain a hard copy of the
terms of the tire warranty offered by the
tire manufacturer, please contact the tire
manufacturer directly, or contact Toyota at:
Toyota Customer Experience Center
Toyota Motor Sales U.S.A., Inc.
P.O. Box 259001
Plano, Texas 75025-9001
Ph: (800) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich/Michelin North America P.O. Box 19001Greenville, SC 29062BF Goodrich: (877) 788-8899 Michelin: (800) 847-3435www.bfgoodrichtires.comwww.michelinman.com
Bridgestone/Firestone200 4th Avenue South Nashville, TN 37201Bridgestone: (800) 847-3272Firestone: (800) 356-4644 www.bridgestone.com www.firestonetire.com
Continental Tire of North America 1800 Continental BoulevardCharlotte, NC 28273(800) 847-3349 www.continentaltire.com
Dunlop Tires/Goodyear Tire and Rubber Co. 1144 East Market StreetAkron, OH 44316 (800) 321-2136 www.dunloptires.com www.goodyear.com

Falken Tire Corporation8656 Haven AvenueRancho Cucamonga, CA 91730(800) 723-2553 www.falkentire.com
Hankook Tire America Corporation 1450 Valley RoadWayne, NJ 07470(800) 426-5665 www.hankooktire.com
Kenda Tire7095 Americana Parkway Reynoldsburg, OH 43068 (866) 536-3287 www.kendatire.com
Maxxis International – USA545 Old Peachtree RoadSuwanee, GA 30024(800) 462-9947www.maxxis.com
Nitto Tire U.S.A. Inc.P.O. Box 6064Cypress, CA 90630(888) 529-8200www.nittotire.com
Pirelli Tire LLC100 Pirelli DriveRome, GA 30161(800) 747-3554www.pirelli.com
Toyo Tire U.S.A Corporation P.O. Box 6052Cypress, CA 90630(800) 442-8696 www.toyotires.com
Yokohama Tire Corporation1 MacArthur Place, Suite 800Santa Ana, CA 92707(800) 722-9888 www.yokohamatire.com
TIRE LIMITED WARRANTY
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30Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE


GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.

WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.
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31Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE


REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Toyota Genuine
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Toyota Genuine Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Toyota Genuine
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.


Toyota Genuine Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Parts that are not Toyota Genuine
Parts, or any damage or failures resulting
from their use, are not covered by
any Toyota warranty.
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32Your Responsibilities
WARRANTY
OBTAINING WARRANTY SERVICE
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of parts that are not Toyota Genuine
Parts unless you have the vehicle properly
repaired in a timely manner. To ensure that
warranty coverage remains intact, have your
vehicle inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.
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33Your Responsibilities
NOTES
WARRANTY
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35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil filter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and filter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
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