Page 609 of 740

6097-2. Steps to take in an emergency
PRIUS_OM_OM47E09U_(U)
7
When trouble arises
■If “Radar Cruise Control Unavailable See Owner’s Manual” is sho wn
The dynamic radar cruise control with full-speed range system is suspended
temporarily  or  until  the  problem  shown  in  the  message  is  resolv ed.  (causes
and coping methods:  P. 294)
■ If “Radar Cruise Control Unavailable” is shown
The  dynamic  radar  cruise  control  with  full-speed  range  system  c annot  be
used temporarily. Use the system when it becomes available agai n.
■ If “Maintenance Required Soon” is displayed (U.S.A. only)
Indicates that all maintenance according to the driven distance  on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message aft er the main-
tenance is performed. ( P. 506)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’ s Manual
Supplement” for the maintenance interval applicable to your veh icle.
■ If “Maintenance Required Visit Your Dealer” is displayed (U.S.A . only)
Indicates that all maintenance is required to correspond to the  driven distance
on the maintenance schedule
*.
Comes on approximately 5000 miles (8000 km) after the message has been
reset.  (The  indicator  will  not  work  properly  unless  the  message  has  been
reset.)
Perform  the  necessary  maintenance.  Please  reset  the  message  aft er  the
maintenance is performed. ( P. 506)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’ s Manual
Supplement” for the maintenance interval applicable to your veh icle.
■ If the shift position cannot be changed or the power switch is  turned to
ACCESSORY mode even if trying to turn the power switch off when a
warning message is shown
If  the  12-volt  battery  is  discharged  or  the  shift  control  syste m  is  malfunction-
ing, the followings may occur.
● The shift position may not be changed to P.
When parking, stop the vehicle on level ground and apply the pa rking brake
firmly.
● The hybrid system may not start.
● The  power  switch  may  be  turned  to  ACCESSORY  mode  even  if  trying to
turn the power switch off.
In  this  case,  the  power  switch  may  be  turned  off  after  applying  the  parking
brake.
● The automatic P position selection function ( P. 258) may not operate.
Before  turning  the  power  switch  off,  be  sure  to  press  the  P  pos ition  switch
and  check  that  the  shift  position  is  in  P  by  the  shift  position   indicator  or  P
position switch indicator. 
     
        
        Page 610 of 740
6107-2. Steps to take in an emergency
PRIUS_OM_OM47E09U_(U)■
Warning buzzer
P. 599
NOTICE
■If “Have Traction Battery Inspected” is shown
The  hybrid  battery  (traction  battery)  is  scheduled  to  be  inspected  or
replaced. Have the vehicle inspected by your Toyota dealer immediately.
● Continuing  to  drive  the  vehicle  without  having  the  hybrid  batte ry  (traction
battery) inspected will cause the hybrid system not to start.
● If  the  hybrid  system  does  not  start,  contact  your  Toyota  dealer   immedi-
ately. 
     
        
        Page 645 of 740

645
PRIUS_OM_OM47E09U_(U)
7
When trouble arises
7-2. Steps to take in an emergency
If  the hybrid system will not start
One of the following may be the cause of the problem:
● The electronic key may no t be functioning properly.
* ( P. 647)
● There may not be sufficient f uel in the vehicle’s tank.
Refuel the vehicle. ( P. 90)
● There may be a malfunction  in the immobilizer system.
* ( P.   9 5 )
● There may be a malfunction i n the shift control system.
* 
(  P. 249, 609)
● The hybrid system may be malfunc tioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. H ow-
ever,  depending  on  the  type  of  malfunction,  an  interim  measure  is
available to start the hybrid system. ( P. 646)
● There  is  a  possibility  that  the  t emperature  of  the  hybrid  battery
(traction  battery)  is  extremely  low  (approximately  below  -22°F
[-30°C]). ( P. 90, 248)
*: It may not be possible to shift the shift position other than  P.
One of the following may be the cause of the problem:
● The 12-volt battery  may be discharged. ( P. 650)
● The 12-volt battery terminal connections may be loose or corrod ed. 
(  P. 524)
Reasons  for  the  hybrid  system  not  starting  vary  depending  on
the  situation.  Check  the  followi ng  and  perform  the  appropriate
procedure: 
The hybrid system will not start  even though the correct starting
procedure is being followed. ( P. 245)
The  interior  lights  and  headlights  are  dim,  or  the  horn  does  no t
sound or sounds at a low volume. 
     
        
        Page 646 of 740

6467-2. Steps to take in an emergency
PRIUS_OM_OM47E09U_(U)
One of the following may be the cause of the problem:
● The 12-volt battery  may be discharged. ( P. 650)
● One  or  both  of  the  12-volt  battery  terminals  may  be  disconnecte d.
(  P. 524)
Contact  your  Toyota  dealer  if  the  problem  cannot  be  repaired,  o r  if  repair
procedures are unknown.
When  the  hybrid  system  does  not  start,  the  following  steps  can  be
used  as  an  interim  measure  to  sta rt the hybrid system if the power
switch is functioning normally. 
Do not use this starting procedur e except in cases of emergency.
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Press  and  hold  the  power  switch  for  about  15  seconds  while
depressing the brake pedal firmly.
Even  if  the  hybrid  system  can  be  started  using  the  above  steps,  the
system  may  be  malfunctioning.  Hav e  the  vehicle  inspected  by  your
Toyota dealer.
The  interior  lights  and  headlights  do  not  turn  on,  or  the  horn
does not sound.
Emergency start function
1
2
3 
     
        
        Page 647 of 740
647
PRIUS_OM_OM47E09U_(U)
7
When trouble arises
7-2. Steps to take in an emergency
If  the electronic key does not operate 
properly
Use  the  mechanical  key  (P.  181)  in  order  to  perform  the  following
operations:
Locks all the doors
Closes  the  windows  and  moon
roof
*1 (turn and hold)*2
Unlocks the door
Turning  the  key  rearward  unlocks
the  driver’s  door.  Turning  the  key
once  again  within  3  seconds
unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
*1: If equipped
*2: This setting must be customized at your Toyota dealer. ( P. 690)
If  communication  between  the  electronic  key  and  vehicle  is
interrupted  ( P.  198)  or  the  electronic  key  cannot  be  used
because  the  battery  is  depleted,  the  smart  key  system  and
wireless  remote  control  can not  be  used.  In  such  cases,  the
doors  can  be  opened  and  the  hybrid  system  can  be  started  by
following the procedure below.
Locking and unlocking the doors
1
2
3
4 
     
        
        Page 649 of 740

6497-2. Steps to take in an emergency
PRIUS_OM_OM47E09U_(U)
7
When trouble arises
■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press  the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 560)
■ Changing power switch modes
Release  the  brake  pedal  and  press  the  power  switch  in  step    abo ve.  The
hybrid system does not start and modes will be changed each tim e the switch
is pressed. ( P. 247)
■ When the electronic key does not work properly
●Make  sure  that  the  smart  key  system  has  not  been  deactivated  in   the  cus-
tomization setting. If it is off, turn the function on. 
(Customizable features:  P. 690)
● Check if battery-saving mode is set. If it is set, cancel the f unction. 
( P. 198)
WARNING
■ When  using  the  mechanical  key  and  operating  the  power  windows  o r
moon roof (if equipped)
Operate  the  power  window  or  moon  roof  after  checking  to  make  su re  that
there  is  no  possibility  of  any  passenger  having  any  of  their  body  parts
caught in the window or moon roof. 
Also,  do  not  allow  children  to  operate  the  mechanical  key.  It  is  possible  for
children and other passengers to get caught in the power window  or moon
roof.
3 
     
        
        Page 650 of 740
650
PRIUS_OM_OM47E09U_(U)
7-2. Steps to take in an emergency
If  the 12-volt batter y is discharged
If  you  have  a  set  of  jumper  (or  booster)  cables  and  a  second  vehicle
with a 12-volt battery, you can jump start your vehicle by foll owing the
steps below.
Open the hood. ( P. 515)
Remove the engine cover.
Pull  up  the  both  ends  of  the  cover
vertically.
The  following  procedures  may  be  used  to  start  the  hybrid  sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
1
2 
     
        
        Page 651 of 740

6517-2. Steps to take in an emergency
PRIUS_OM_OM47E09U_(U)
7
When trouble arises
Connect the jumper cables according to the following procedure:Connect a positive jumper cable clamp to the positive (+) batte ry
terminal on your vehicle.
Connect  the  clamp  on  the  other  end  of  the  positive  cable  to  the
positive (+) battery termi nal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery term i-
nal on the s econd vehicle.
Connect  the  clamp  at  the  other  e nd  of  the  negative  cable  to  a
solid,  stationary,  unpainted  metallic  point  away  from  the  12-vo lt
battery and any movin g parts, as shown in the illustration.
Start  the  engine  of  the  second  v ehicle.  Increase  the  engine  speed
slightly  and  maintain  at  that  lev el  for  approximately  5  minutes to
recharge the 12-volt battery of your vehicle.
Maintain  the  engine  speed  of  the  second  vehicle  and  start  the
hybrid  system  of  your  vehicle  by  turning  the  power  switch  to  ON
mode.
Make  sure  the  “READY”  indicator  comes  on.  If  the  indicator  ligh t
does not come on, contac t your Toyota dealer.3
1
2
3
4
32
4
1
4
5
6