13Your Warranties in Detail
WARRANTY
WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the
next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal parts,
supercharger housing and all internal
parts, engine control computer, water
pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
A xle housing and all internal parts,
propeller shafts, U-joints, axle shafts,
drive shafts, bearings, supports, seals
and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
NEW VEHICLE LIMITED WARRANTY
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38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■ Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■ Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
R
epeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
10,000 miles or 12 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
19-TCS-14200 TMY21 WMG Highlander.indd 3819-TCS-14200 TMY21 WMG Highlander.indd 388/6/20 1:50 AM8/6/20 1:50 AM
39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
NOTE: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following: _
B
all joints and dust covers
_ B
rake lines and hoses
_ C
abin air filter
_ D
rive shaft boots
_ E
ngine coolant
5
_Engine oil cooler hoses and connections
NOTE: Driving in heavy traffic , on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air fil ter. Replacement may be needed if you notice
reduced airflow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions occur.
Driving on dirt roads or dusty roads:
■Inspect engine air filter
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace engine oil and oil filter2
Dealer Service verification:
D
ate: Mileage:
■Re-torque propeller shaft bolt (4WD)
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 R efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.6 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Additional Maintenance Items for Special Operating Conditions3
_
E xhaust pipes and mountings
_R
adiator and condenser
_R
ear differential oil (4WD)
_S
teering gear
_S
teering linkage and boots
_T
ransfer case oil (4WD)
19-TCS-14200 TMY21 WMG Highlander.indd 3919-TCS-14200 TMY21 WMG Highlander.indd 398/6/20 1:50 AM8/6/20 1:50 AM
40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
25,000 miles or 30 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
19-TCS-14200 TMY21 WMG Highlander.indd 4019-TCS-14200 TMY21 WMG Highlander.indd 408/6/20 1:50 AM8/6/20 1:50 AM
41Maintenance Log
■
■Replace engine air filter
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Rotate tires
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace cabin air filter
Inspect the following:
_
A
utomatic transmission fl
u
id cooler
h
oses and connections
_ A
utomatic transmission for signs of leakage
_ B
all joints and dust covers
_ B
rake lines and hoses
_ B
rake linings/drums and
brake pads/discs
5
_ Dr ive shaft boots
_
E
ngine coolant
6
_
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:7
■Tighten nuts and bolts on chassis and body
_ Engine oil cooler hoses and connections
_ E
xhaust pipes and mountings
_ F
uel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ F
uel tank cap gasket
_ R
adiator and condenser
_
S
teering gear
_
S
teering linkage and boots
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R
eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 Inspect thickness measurement and disc runout.6 R
efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.7 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
■Replace engine air filter
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Re-torque propeller shaft bolt (4WD)
■Rotate tires
Dealer Service verification:
D
ate:
Mileage:
19-TCS-14200 TMY21 WMG Highlander.indd 4119-TCS-14200 TMY21 WMG Highlander.indd 418/6/20 1:50 AM8/6/20 1:50 AM
42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
R
epeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
40,000 miles or 48 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
19-TCS-14200 TMY21 WMG Highlander.indd 4219-TCS-14200 TMY21 WMG Highlander.indd 428/6/20 1:50 AM8/6/20 1:50 AM
43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
■Re-torque propeller shaft bolt (4WD)
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
45,000 miles or 54 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
NOTE: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following: _
B
all joints and dust covers
_ B
rake lines and hoses
_ C
abin air filter
_D
rive shaft boots
_ E
ngine coolant
5
_Engine oil cooler hoses and connections
NOTE: Driving in heavy traffic , on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air fil ter. Replacement may be needed if you notice
reduced airflow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
■Inspect engine air filter
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace engine oil and oil filter2
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 R efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.6 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Dealer Service verification:
D
ate:
Mileage:
_ E xhaust pipes and mountings
_R
adiator and condenser
_R
ear differential oil (4WD)
_S
teering gear
_S
teering linkage and boots
_T
ransfer case oil (4WD)
19-TCS-14200 TMY21 WMG Highlander.indd 4319-TCS-14200 TMY21 WMG Highlander.indd 438/6/20 1:50 AM8/6/20 1:50 AM
44Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
9
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
55,000 miles or 66 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
9
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
19-TCS-14200 TMY21 WMG Highlander.indd 4419-TCS-14200 TMY21 WMG Highlander.indd 448/6/20 1:50 AM8/6/20 1:50 AM