2021 TOYOTA C-HR emergency towing

16Pictorial index
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■Instrument panel
Engine switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 180, 183
Starting the engine/changing the positions
*1 . . . . . . . . . . . . . P. 180
Starting the engine/changing the modes
*2 . . . . . . . . . . . . . . . P. 183
Emergency stop of the engine . . . . . . . . . . . . . . . . . . . . . . . . . P. 423
When the engine will not start . . . . . . . . . . . . . . . . . . . . . . . . . P. 460
Warning messages
*2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 444
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 190
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 190
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 426
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 193
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 96
Reading the meters/adjusting the instrument panel . . . . . . P. 96, 98
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 88
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 434

801-3. Emergency assistance
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Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating and recovering the vehicle. Af ter filing
a police report, call the Customer Experience Center at 1-800-3 31-
4331 in the United States, 1-877-8 55-8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow the prompts for Safety Connect t o
initiate this service.
In addition to assisting law enforcement with recovery of a sto len
vehicle, Safety-Connect-equipped vehicle location data may, und er
certain circumstances, be shared with third parties to locate y our
vehicle. Further information is a vailable at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on t he road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s loca tion, assess the emergency, and
dispatch the necessary assistanc e required.
If you accidentally press the “SOS” button, tell the response-c enter
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside As sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Te rms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.

2354-5. Using the driving support systems
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Driving
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WARNING
■Emergency steering assist
● As emergency steering assist operation will be canceled when th e system
determines that lane departure prevention function has been com pleted.
● Emergency steering assist may not operate or may be cancel in t he follow-
ing cases as the system may determine the driver is taking actions.
• If the accelerator pedal is being depressed strongly, the steering wheel is being operated sharply, the brake pedal is being depressed or the
turn signal lever is being operated. In this case, the system m ay deter-
mine that the driver is taking evasive action and the emergency steering
assist may not operate.
• In some situations, while the emergency steering assist is ope rating,
operation of the function may be canceled if the accelerator pe dal is
depressed strongly, the steeri ng wheel is operated sharply or t he brake
pedal is being depressed and the system determines that the dri ver is
taking evasive action.
• When the emergency steering assist is operating, if the steeri ng wheel
is held firmly or is operated in the opposite direction to that which the
system is generating torque, the function may be canceled.
■ When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or ser ious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the engine running an d the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chass is dyna-
mometer or speedometer tester, or when using an on vehicle whee l bal-
ancer
● When a strong impact is applied to the front bumper or front gr ille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated

2474-5. Using the driving support systems
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Driving
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WARNING
■Situations unsuitable for LTA system
In the following situations, use the LTA switch to turn the system off. Failure
to do so may lead to an accident, resulting in death or serious injury.
● Vehicle is driven on a road surface which is slippery due to rainy weather,
fallen snow, freezing, etc.
● Vehicle is driven on a snow-covered road.
● White (yellow) lines are difficult to see due to rain, snow, fo g, dust, etc.
● Vehicle is driven in a temporary lane or restricted lane due to construction
work.
● Vehicle is driven in a construction zone.
● A spare tire, tire chains, etc. are equipped.
● When the tires have been excessively worn, or when the tire inf lation pres-
sure is low.
● During emergency towing
■ Preventing LTA system malfunctions and operations performed by
mistake
● Do not modify the headlights or place stickers, etc. on the sur face of the
lights.
● Do not modify the suspension etc. If the suspension etc. needs to be
replaced, contact your Toyota dealer.
● Do not install or place anything on the hood or grille. Also, d o not install a
grille guard (bull bars, kangaroo bar, etc.).
● If your windshield needs repairs, contact your Toyota dealer.

2684-5. Using the driving support systems
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WARNING
●Assisting the driver to operate the vehicle
The dynamic radar cruise control with full-speed range does not include
functions which will prevent or avoid collisions with vehicles ahead of your
vehicle. Therefore, if there is ever any possibility of danger, the driver must
take immediate and direct control of the vehicle and act approp riately in
order to ensure the safety of all involved.
■ Situations unsuitable for dynamic radar cruise control with ful l-speed
range
Do not use dynamic radar cruise control with full-speed range in any of the
following situations.
Doing so may result in inappropriate speed control and could ca use an acci-
dent resulting in death or serious injury.
● Roads where there are pedestrians, cyclists, etc.
● In heavy traffic
● On roads with sharp bends
● On winding roads
● On slippery roads, such as those covered with rain, ice or snow
● On steep downhills, or where there are sudden changes between s harp up
and down gradients
Vehicle speed may exceed the set speed when driving down a stee p hill.
● At entrances to freeways and highways
● When weather conditions are bad enough that they may prevent the sen-
sors from detecting correctly (fog, snow, sandstorm, heavy rain, etc.)
● When there is rain, snow, etc., on the front surface of the radar or front
camera
● In traffic conditions that require frequent repeated acceleration and decel-
eration
● During emergency towing
● When an approach warning buzzer is heard often

4267-2. Steps to take in an emergency
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If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake.
Turn automatic mode off.
(  P. 196) Use a towing dolly under the
front wheels.

4277-2. Steps to take in an emergency
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When trouble arises
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When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flat-bed truck for th e tire
strapping method.
Vehicles without a smart key system: In order to suppress vehic le
movement during transportation, set the parking brake and turn the
engine switch to the “LOCK” position.
Vehicles with a smart key system: In order to suppress vehicle move-
ment during transportation, set the parking brake and turn the engine
switch off.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
Using a flatbed truck
Emergency towing

4287-2. Steps to take in an emergency
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To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using t he follow-
ing procedure.
Take out the wheel nut wre nch and towing eyelet. (P. 450)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Emergency towing procedure
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