Page 424 of 548
4247-1. Essential information
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Vehicles without a smart key
system: Stop the engine by
turning the engine switch to the
“ACC” position.
Vehicles with a smart key sys-
tem: To stop the engine, press
and hold the engine switch for
2 consecutive seconds or more,
or press it briefly 3 times or
more in succession.
Stop the vehicle in a s afe place by the road.4
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
Q
WARNING
■If the engine has to be tu rned off while driving
● Power assist for the brakes and steering wheel will be lost, ma king the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without a smart key system: Never attempt to remove the key, as
doing so will lock the steering wheel.
5
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4277-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10684U
When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flat-bed truck for th e tire
strapping method.
Vehicles without a smart key system: In order to suppress vehic le
movement during transportation, set the parking brake and turn the
engine switch to the “LOCK” position.
Vehicles with a smart key system: In order to suppress vehicle move-
ment during transportation, set the parking brake and turn the engine
switch off.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
Using a flatbed truck
Emergency towing
Page 429 of 548
4297-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10684U
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart key system: Enter the vehicle being to wed
and start the engine.
If the engine does not start, turn the engine switch to the “ON ” position.
Vehicles with a smart key system: Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Shift the shift lever to N and release the parking brake.
Turn automatic mode off. ( P. 196)
When the shift lever cannot be shifted: P. 1 9 3
■While towing
If the engine is not running, the power assist for the brakes a nd steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in the luggage compartment. ( P. 450)
5
6
7
Page 430 of 548

4307-2. Steps to take in an emergency
C-HR_OM_USA_OM10684U
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Vehicles without a smart key system: Do not turn the engine switch to the
“LOCK” position.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
● Vehicles with a smart key system: Do not turn the engine switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
Page 431 of 548

4317-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10684U
NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart key system: Do not tow the vehicle fro m the rear
when the engine switch is in the “LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system: Do not tow the vehicle from the rear
when the engine switch is off. The steering lock mechanism is n ot strong
enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re ar.
■ To prevent damage to the vehic le during emergency towing
Do not secure cables or chains to the suspension components.
Do not tow with a sling-type truck to pre-
vent body damage.
Page 441 of 548

4417-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10684U
WARNING
■If both the ABS and the brake s ystem warning lights remain on
Stop your vehicle in a safe place immediately and contact your To y o t a
dealer. The vehicle will become extremely unstable during braki ng, and the
ABS system may fail, which could cause an accident resulting in death or
serious injury.
■ When the electric power steering system warning light comes on
When the light comes on yellow, the assist to the power steerin g is
restricted. When the light comes on red, the assist to the powe r steering is
lost and handling operations of the steering wheel become extre mely
heavy. When steering wheel operations are heavier than usual, g rip the
steering wheel firmly and operate it using more force than usua l.
■
If the tire pressure warning light comes on
Be sure to observe the following precautions. Failure to do so could
cause a loss of vehicle control and result in death or serious injury.
●Stop your vehicle in a safe place as soon as possible. Adjust t he tire
inflation pressure immediately.
●If the tire pressure warning light comes on even after tire inf lation pres-
sure adjustment, it is probable that you have a flat tire. Chec k the tires.
If a tire is flat, change it with the spare tire and have the f lat tire
repaired by the nearest Toyota dealer.
●Avoid abrupt maneuvering and braking. If the vehicle tires dete riorate,
you could lose control of the steering wheel or the brakes.
■If a blowout or sudden air leakage should occur
The tire pressure warning system may not activate immediately.
Page 447 of 548

4477-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10684U■
If a message that indicates the need for referring to Owner’s M anual is
displayed
● If “Engine Coolant Temperature High.”is shown, follow the instructions
(P. 470).
● If the following messages are shown, there may be a malfunction . Immedi-
ately stop the vehicle in a safe place and contact your Toyota dealer. Con-
tinuing to drive the vehicle may be dangerous.
• “Braking Power Low.”
• “Charging System Malfunction.”
• “Engine Oil Pressure Low.”
● If the following messages are shown, there may be a malfunction . Immedi-
ately have the vehicle inspected by your Toyota dealer.
• “Smart Key System Malfunction.”
■ If “Engine Oil Level Low. Add or Replace Oil.” is displayed
The engine oil level is low. Check the level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. M ove the
vehicle to a level surface and check to see if the message disa ppears.
■ If “Engine Stopped. Steerin g Power Low.” is displayed
This message is displayed if the engine is stopped while drivin g.
When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■ If “Maintenance Required Soon.” is shown (U.S.A. only)
Indicates that all maintenance according to the driven distance on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message aft er the main-
tenance is performed. ( P. 348)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner ’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
■ If “Maintenance Required. Visit Your Dealer.” is shown (U.S.A. only)
Indicates that all maintenance is required to correspond to the driven distance
on the maintenance schedule
*.
Comes on approximately 5000 miles (8000 km) after the message has been
reset. (The indicator will not work properly unless the message has been
reset.)
Perform the necessary maintenance. Please reset the message aft er the
maintenance is performed. ( P. 348)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner ’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
Page 529 of 548

529What to do if... (Troubleshooting)
C-HR_OM_USA_OM10684U
●Is the shift lever in P? (P. 180)
●Is the steering wheel unlocked? ( P. 181)
●Is the battery discharged? (P. 465)
●Did you press the engine switch while firmly depressing the bra ke pedal?
( P. 183)
●Is the shift lever in P? ( P. 186)
●Is the electronic key anywhere detectable inside the vehicle? ( P. 134)
●Is the steering wheel unlocked? (P. 186)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( P. 463)
●Is the battery discharged? (P. 465)
●Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake p edal with the
engine switch in the “ON” position. ( P. 193)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
engine switch in IGNITION ON mode. ( P. 193)
If you think something is wrong
The engine does not start (vehicles wi thout a smart key sys-
tem)
The engine does not start (vehicles with a smart key system)
The shift lever cannot be shifted from P even if you depress
the brake pedal