2021 TOYOTA AVALON HYBRID service

22Your Warranties in Detail
WARRANTY
FEDERAL EMISSION CONTROL WARRANTY
DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyota vehicle
is being delivered:
1) On the basis of written notication
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certicate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deciencies in the installation of
emission control devices by Toyota.
(For purposes of this certicate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 1968.)
3) We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes rst) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance


and use, Toyota will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 7541)
and the EPA regulations issued thereunder.
Dealership Name

25Your Warranties in Detail
WARRANTY
CALIFORNIA EMISSION CONTROL WARRANTY
WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs rst.
Air Induction/Exhaust System
• Cam timing control motor
• Camshaft timing gear bolt
• Intake manifold
• Throttle body
Catalyst System
• Exhaust front pipe
(including catalytic converter)
• Exhaust manifold
(including manifold converter)
EGR System
• EGR cooler


Evaporative Control System
• Charcoal canister
• Fuel tank
Fuel Control System
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Fuel pressure sensor
• High-pressure fuel pump
Hybrid System
• Battery control module
(battery voltage sensor)†
• Brake master cylinder for HV
• Hybrid battery
†
• Hybrid battery junction block
(including system main relay)
• Hybrid control module
†
• Inverter with converter†
• Transaxle (including motor
and generator)
• Water pump with motor
Ignition System
• Knock sensor
† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of the
hybrid battery covered for ten years or 150,000 miles, whichever occurs first.

26Your Warranties in Detail
WARRANTY
CALIFORNIA EMISSION CONTROL WARRANTY
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs . However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.

REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of
Toyota Genuine Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyota Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyota Genuine Parts.

27Your Warranties in Detail
WARRANTY
CALIFORNIA EMISSION CONTROL WARRANTY
IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”


REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 32 for details.

29Your Warranties in Detail
WARRANTY
OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyota vehicles are warranted
by the individual tire manufacturer only,
and not Toyota. Coverages by individual
tire manufacturers may vary.
If you wish to obtain a hard copy of the
terms of the tire warranty offered by the
tire manufacturer, please contact the tire
manufacturer directly, or contact Toyota at:
T oyota Customer Experience Center
Toyota Motor Sales U.S.A., Inc.
P.O. Box 259001
Plano, Texas 75025 -9001
Ph: (800 ) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich /Michelin North America
P.O. Box 19001
Greenville, SC 29062
BF Goodrich: (877) 788-8899
Michelin: (800) 847-3435
www.bfgoodrichtires.com
www.michelinman.com
Bridgestone/Firestone
200 4th Avenue South
Nashville, TN 37201
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
www.bridgestone.com
www.restonetire.com
Continental Tire of North America
1800 Continental Boulevard
Charlotte, NC 28273
(800) 847-3349
www.continentaltire.com
Dunlop Tires/Goodyear Tire
and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
www.dunloptires.com
www.goodyear.com



Falken Tire Corporation
8656 Haven Avenue
Rancho Cucamonga, CA 91730
(800) 723-2553

www.falkentire.com
Hankook Tire America Corporation
1450 Valley Road
Wayne, NJ 07470
(800) 426-5665
www.hankooktire.com
Kenda Tire
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
www.kendatire.com
Maxxis International – USA
545 Old Peachtree Road
Suwanee, GA 30024
(800) 462-9947
www.maxxis.com
Nitto Tire U.S.A. Inc.
P.O. Box 6064
Cypress, CA 90630
(888) 529-8200
www.nittotire.com
Pirelli Tire LLC
100 Pirelli Drive
Rome, GA 30161
(800) 747-3554
www.pirelli.com
Toyo Tire U.S.A Corporation
P.O. Box 6052
Cypress, CA 90630
(800) 442-8696
www.toyotires.com
Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888
www.yokohamatire.com
TIRE LIMITED WARRANTY

30Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE
GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.

WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed
on your vehicle by any qualied person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certied through the Toyota Certication
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be condent you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.

31Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Toyota Genuine
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Toyota Genuine Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to t your vehicle’s exact specications.
Your Toyota dealership maintains an
extensive inventory of Toyota Genuine
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.


Toyota Genuine Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Parts that are not Toyota Genuine
Parts, or any damage or failures resulting
from their use, are not covered by any
Toyota warranty.

32Your Responsibilities
WARRANTY
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.


EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance
for the repair.
If your vehicle requires emergency repair,
Toyota assumes n o liability for subsequent
failures caused by improper repairs or
the use of parts that are not Toyota Genuine
Parts unless you have the vehicle properly
repaired in a timely manner. To ensure that
warranty coverage remains intact, have
your vehicle inspected by an authorized
Toyota dealership as soon as possible
after an emergency repair.

.
OBTAINING WARRANTY SERVICE