What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If possible, plug the vehicle into
another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other
charging equipment. If the problem persists, contact Tesla.
(CC_a030)
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Circuit Breaker Sharing Network: The paired Wall Connectors have different maximum current capabilities.
What to do:
Only Wall Connectors with the same maximum current capabilities can be paired in a load-sharing (circuit breaker
sharing) network. Inspect the type labels on the Wall Connectors to make sure the current capabilities match. It is
further recommended to only pair Wall Connectors with the same part number, as an easy way to make sure paired
units are compatible.
(CC_a041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be
fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a004)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the
charging equipment or the vehicle. Try charging the vehicle using
different external charging equipment (charge
cable, charging station, charging stall, etc.).
third row seats, accessing: 25
third row seats, folding and raising: 26
tie-down straps: 199
tilt/intrusion detection: 145
Tire and Loading Information label: 182
tire noise: 170
Tire Pressure Monitoring System: 169
overview of: 169
tire pressures, checking: 166
tires: 166, 167, 170, 189, 190, 192
all-season: 170
balancing: 167
chains: 170
inspecting and maintaining: 166
pressures, how to check: 166
quality grading: 192
replacing: 167
replacing a tire sensor: 170
rotation: 167
specification: 189
summer: 170
temperature grades: 192
tire markings: 190
traction grade: 192
treadwear grade: 192
wheel configuration: 166
winter: 170
toll system transponders, attaching: 179
torque specifications: 187
touch up body: 174
touchscreen: 4, 47, 153, 173
cleaning: 173
overview: 4
restarting: 47
software updates: 153
towing a trailer: 74
towing instructions: 197
Toybox: 201
TPMS: 169
overview of: 169
Tracking Disabled: 133
traction control: 63
trademarks: 203
Traffic Light and Stop Sign Control: 99
Traffic-Aware Cruise Control: 86
trailer, towing: 74
transmission specifications: 187
transponders, attaching: 179
Transport Canada, contacting: 207
Transport Mode: 197
transporting: 197
trip chart: 68
Trip Planner: 136
trunk, front: 16
trunk, rear: 14
turn signals: 55
U
ultrasonic sensors: 83
uniform tire quality grading: 192
Unlock On Park: 12
unlocking: 11
USB devices: 20, 139
connecting: 20
playing audio files from: 139
USB flash drive: 145
USB ports: 20
V
Valet mode: 45
vehicle certification label: 182
Vehicle Hold: 66
Vehicle Identification Number (VIN): 181
vehicle loading: 182
ventilation: 130
videos and recording: 70, 147
VIN (Vehicle Identification Number): 181
volume control: 4
volume control (media): 138
W
Walk-Away Door Lock: 12
Wall Connector: 157
warning flashers: 55
washer fluid, topping up: 176
washer jets, cleaning: 175
washers, using: 59
weight specifications: 187
wheel chocks: 199
wheels: 167, 168, 189
aero covers, removing and installing: 168
alignment: 167
lug nut covers, removing and installing: 168
replacing: 167
specifications: 189
torque: 189
Wi-Fi, connecting to: 152
windows, calibrating: 13
windshield washer fluid, topping up: 176
winter tires: 170
Index
