2021 RAM CHASSIS CAB service

445
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by
the warranty. Discuss additional charges with
the service manager. Keep a maintenance log
of your vehicle's service history. This can often
provide a clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS

If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation
with the service advisor and list the items in order of
priority. At many authorized dealers, you may obtain
a rental vehicle (additional charges may apply).
If you need a rental, it is advisable to make these
arrangements when you call for an appointment.

IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to
be happy with our products and services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. FCA US LLC’s authorized dealers have
the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.This is why you should always talk to an
authorized dealer’s service manager first.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance. If an authorized dealer is
unable to resolve the concern, you may contact
the FCA US LLC's Customer Assistance center.
Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
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446CUSTOMER ASSISTANCE
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
FCA US LLC by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.

21_DPF_OM_EN_USC_t.book Page 446

448CUSTOMER ASSISTANCE

To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY: 1-800-424-9153);
or go to

http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from

http://www.safercar.gov
.

IN CANADA

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)

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451
Belts, Seat
..................................................... 330Bluetooth Connecting To A Particular Mobile Phone Or Audio Device After Pairing
................262Body Builders Guide........................................ 10Body Mechanism Lubrication........................ 380B-Pillar Location............................................. 411Brake Assist System...................................... 274Brake Control System.................................... 274Brake Fluid.......................................... 387, 444Brake System...................................... 387, 431Fluid Check............................................... 387Master Cylinder......................................... 387Parking...................................................... 137Warning Light............................................ 107Brake/Transmission Interlock....................... 141Bulb Replacement......................................... 401Bulbs, Light.......................................... 332, 401
C
Cab Top Clearance Lights.............................. 405Camera.......................................................... 186Camera, AUX........................................ 188, 194Camera, Rear...................................... 186, 189Capacities, Antifreeze (Engine Coolant)......... 439Capacities, Fluid............................................ 439Caps, FillerOil (Engine)................................................ 364Power Steering.......................................... 163Radiator (Coolant Pressure)...................... 385
Car Washes................................................... 428Carbon Monoxide Warning............................ 333Cargo Light....................................................... 54CD................................................................. 255Cellular Phone.............................................. 269Center High Mounted Stop Light................... 405Center Seat Storage Compartment.................. 67Changing A Flat Tire...................................... 339Charge Air Cooler.......................................... 386Chart, Tire Sizing........................................... 407Check Engine Light (Malfunction
Indicator Light).............................................. 117Checking Your Vehicle For Safety................. 330Checks, Safety.............................................. 330Child Restraint.............................................. 312Child RestraintsBooster Seats........................................... 315Child Seat Installation..................... 323, 325How To Stow An unused ALR Seat Belt.... 322Infant And Child Restraints....................... 313Locating The LATCH Anchorages.............. 320Lower Anchors And Tethers For Children.. 317Older Children And Child Restraints......... 314Seating Positions...................................... 316Clean Air Gasoline......................................... 433CleaningWheels..................................................... 421Climate Control................................................ 58Automatic.................................................... 59Manual........................................................ 62
Cold Weather Operation................................ 122Compact Spare Tire...................................... 419Contract, Service........................................... 446Controls........................................................ 247Cooling Pressure Cap (Radiator Cap)............ 385Cooling System............................................. 383Adding Coolant (Antifreeze)...................... 384Coolant Level................................... 384, 386Cooling Capacity....................................... 439Disposal Of Used Coolant......................... 385Drain, Flush, And Refill............................. 384Inspection................................................. 386Points To Remember................................ 386Pressure Cap............................................ 385Radiator Cap............................................. 385Selection Of Coolant (Antifreeze)..... 384, 440Corrosion Protection..................................... 427Cruise Control (Speed Control)............. 164, 166Cruise Light................................................... 115Customer Assistance.................................... 445Cybersecurity................................................ 220
D
Daytime Running Lights...................................51Dealer Service............................................... 367Defroster, Rear Window...................................62Defroster, Windshield............................ 62, 331Delay (Intermittent) Wipers..............................57Deleting A Phone........................................... 262Diagnostic System, Onboard......................... 116
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454 J
Jack Location
................................................. 339Jack Operation............................................... 339Jacking And Tire Changing............................. 339Jump Starting................................................ 344
K
Key Fob Programming Additional Key Fobs
.............. 17Key Fob Battery Service (Remote
Keyless Entry).................................................. 16Key Fob Programming (Remote
Keyless Entry).................................................. 17Keyless Enter-N-Go........................26, 118, 123Passive Entry............................................... 26Keys................................................................. 15
L
Lane Change And Turn Signals........................ 54Lane Change Assist......................................... 54LaneSense.................................................... 183Latches.......................................................... 332Hood........................................................... 79Lead Free Gasoline........................................ 433Leaks, Fluid................................................... 332Life Of Tires................................................... 417Light Bulbs........................................... 332, 401
Lights............................................................ 332Air Bag.................................... 107, 303, 331Automatic High Beam.................................. 52Brake Assist Warning............................... 277Brake Warning.......................................... 107Bulb Replacement.................................... 401Cab Top Clearance................................... 405Cargo........................................................... 54Center Mounted Stop............................... 405Courtesy/Reading....................................... 55Cruise....................................................... 115Daytime Running......................................... 51Electronic Stability Program(ESP) Indicator............................................... 108Exterior...............................................50, 332Fog........................................................... 404Four Wheel Drive Indicator....................... 162Hazard Warning Flasher........................... 334Headlights............................................ 50, 52High Beam................................................... 51Hill Descent Control Indicator................... 278Illuminated Entry......................................... 56Interior......................................................... 55Lights On Reminder..................................... 53Low Fuel................................................... 111Malfunction Indicator (Check Engine)....... 110Park.......................................................... 115Passing........................................................ 52
Seat Belt Reminder.................................. 107Security Alarm.......................................... 108Service...................................................... 401Traction Control........................................ 277Transfer Case........................................... 162Turn Signals..................... 54, 115, 332, 402Warning Instrument Cluster Descriptions................................ 108, 115Limited-Slip Differential....................... 162, 391Load Shed Battery Saver Mode..................... 105Load Shed Battery Saver On......................... 105Load Shed Electrical Load Reduction........... 105Load Shed Intelligent Battery Sensor............ 105Loading Vehicle............................................. 199Tires.......................................................... 411LocksAutomatic Door............................................28Child Protection...........................................28Power Door..................................................25Low Tire Pressure System............................. 284Lubrication, Body.......................................... 380Lug Nuts/Bolts..................................... 342, 432
M
Maintenance Free Battery............................ 366Maintenance Plan......................................... 359Maintenance Schedule............... 353, 357, 359Malfunction Indicator Light (Check Engine).. 110

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455
Manual Park Release
............................................. 348Service...................................................... 448Media Hub....................................................... 72Media Mode.................................................. 255Memory Seat................................................... 32Memory Settings............................................. 32Methanol....................................................... 434Mirrors............................................................. 41Electric Powered......................................... 44Heated........................................................ 46Memory....................................................... 32Outside........................................................ 44Rearview..................................... 41, 42, 335Trailer Towing.............................................. 46Modifications/AlterationsVehicle........................................................ 10Monitor, Tire Pressure System....................... 284Mopar Parts................................................... 447MP3 Control.................................................... 72Multi-Function Control Lever............................ 51
N
Navigation System (Uconnect GPS)............... 186New Vehicle Break-In Period................ 136, 137Noise ControlMaintenance............................................. 391Tampering Prohibited................................ 392Noise Emission Warranty..................... 391, 392
O
Occupant Restraints..................................... 292Octane Rating, Gasoline (Fuel)..................... 433Oil Change Indicator..................................... 357Oil Filter, Change.......................................... 369Oil Filter, Selection........................................ 369Oil Pressure Light.......................................... 108Oil Reset.......................................................... 91Oil, Engine............................................ 368, 440Capacity.................................................... 439Dipstick.................................................... 366Disposal................................................... 369Filter................................................ 369, 440Filter Disposal........................................... 369Identification Logo.................................... 368Materials Added To.................................. 368Pressure Warning Light............................ 108Recommendation..................................... 368Synthetic.................................................. 368Onboard Diagnostic System.......................... 116Operating Precautions.................................. 116Operator ManualOwner's Manual........................................ 448Outside Rearview Mirrors................................ 44Overdrive...................................................... 151Overdrive OFF Switch.................................... 151Overheating, Engine...................................... 346
P
Paint Care..................................................... 427Pair (Link) Uconnect Phone To A Mobile
Phone .................................................... 260Parking Brake............................................... 137ParkSense System, Rear............................... 177Passive Entry....................................................26Pedals, Adjustable...........................................40Pets............................................................... 330Phone Mode.................................................. 258Placard, Tire And Loading Information.......... 411Power
Distribution Center (Fuses)....................... 395Door Locks...................................................25Mirrors.........................................................44Outlet (Auxiliary Electrical Outlet)..........73, 74Seats...........................................................35Sliding Rear Window....................................78Steering............................................. 44, 163Take-Off Adapter....................................... 163Take-Off Operation.................................... 163Windows......................................................76Power SeatsDown...........................................................35Forward.......................................................35Rearward.....................................................35Recline.........................................................35Tilt................................................................35Up................................................................35
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456 Power Steering Fluid
...................................... 444Pregnant Women And Seat Belts...................300Preparation For Jacking................................. 339Presets.......................................................... 253PTO (Power Take-Off)..................................... 163
R
Radial Ply Tires.............................................. 416Radiator Cap (Coolant Pressure Cap).. 384, 385Radio Presets...................................................... 253Radio Controls............................................... 247Radio Mode................................................... 247Radio Operation.................................. 247, 269Radio Remote Controls.................................. 247Rain Sensitive Wiper System........................... 58Rear Axle (Differential)......................... 390, 391Rear Camera................................................. 189Rear ParkSense System................................ 177Rear Window, Sliding....................................... 78Recreational Towing...................................... 214Shifting Into Transfer Case Neutral (N)..... 216Shifting Out Of Transfer Case Neutral (N).. 217Reformulated Gasoline.................................. 433Refrigerant.................................................... 372Release, Hood................................................. 79Reminder, Seat Belt...................................... 294Remote Keyless Entry...................................... 15Programming Additional Key Fobs.............. 17Remote Sound System (Radio) Control......... 247
Remote Start (Diesel)...................................... 22Remote Start (Gasoline).................................. 20Remote StartingExit Remote Start Mode.............................. 21Replacement Bulbs...................................... 401Replacement Tires........................................ 417Reporting Safety Defects.............................. 447Resetting Perform Service Indicator............. 358Restraints, Child........................................... 312Restraints, Head.............................................. 38Rotation, Tires.............................................. 424
S
Safety........................................................... 246Safety Checks Inside Vehicle........................ 330Safety Checks Outside Vehicle..................... 332Safety Defects, Reporting............................. 447Safety Features............................................. 246Safety Information, Tire................................ 406Safety Tips.................................................... 330Safety, Exhaust Gas...................................... 333Satellite Radio.............................................. 249Saved Radio Stations................................... 253Schedule, Maintenance................................ 353Seat BeltAutomatic Locking Retractor (ALR)........... 301Seat Belt Reminder....................................... 107Seat Belts............................................ 293, 330Adjustable Shoulder Belt.......................... 297
Adjustable Upper Shoulder Anchorage..... 297Adjustable Upper Shoulder Belt Anchorage............................................ 297Child Restraints........................................ 312Extender................................................... 299Front Seat........................................ 293, 296Inspection................................................. 330Lap/Shoulder Belt Operation.................... 296Lap/Shoulder Belt Untwisting................... 297Operating Instructions.............................. 296Pregnant Women...................................... 300Reminder.................................................. 294Seat Belt Extender.................................... 299Seat Belt Reminder.................................. 294Untwisting Procedure................................ 297Seat Belts Maintenance................................ 429Seats.................................................. 33, 34, 35Adjustment...........................................33, 35Easy Entry....................................................36Folding Floor................................................70Head Restraints...........................................38Memory.......................................................32Power...........................................................35Rear Folding................................................33Tilting...........................................................33Security Alarm........................................ 23, 108Selection Of Coolant (Antifreeze).................. 440Sentry Key (Immobilizer)..................................17Service Assistance........................................ 445Service Contract............................................ 446

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457
Service Manuals
............................................ 448Settings, Audio.............................................. 253Shift Lever Override....................................... 347Shifting.......................................................... 140Automatic Transmission.................. 141, 146Transfer Case............................................ 161Transfer Case, Shifting Into Transfer Case Neutral (N)................................... 216Transfer Case, Shifting Out Of Transfer Case Neutral (N)................................... 217Signals, Turn..................................54, 115, 332Sirius Satellite Radio..................................... 249Favorites................................................... 252Replay....................................................... 251SiriusXM Satellite RadioBrowse in SXM.......................................... 252Favorites................................................... 252Replay....................................................... 251Sliding Rear Window, Power............................ 78Snow Chains (Tire Chains)............................. 422Snow Plow..................................................... 212Snow Tires..................................................... 419Spare Tires................................. 419, 420, 421Spark Plugs................................................... 440Speed ControlAccel/Decel............................................... 165Cancel....................................................... 165Resume..................................................... 165
Speed Control (Cruise Control)............ 164, 166Starting....................................... 118, 119, 122Automatic Transmission.................. 118, 123Button......................................................... 18Cold Weather............................................ 122Engine Block Heater................................. 125Engine Fails To Start................................. 121Starting And Operating.................................. 119Starting Procedures............................. 119, 122Starting Procedures (Diesel Engines)........... 122Starting Procedures (Gas Engines)............... 118SteeringPower....................................................... 163Tilt Column.................................................. 29Wheel, Heated............................................. 29Wheel, Tilt.................................................... 29Steering Wheel Audio Controls..................... 247Steering Wheel Mounted Sound System...... 247Storage............................................................ 66Storage Compartment, Center Seat................. 67Storage, Vehicle......................................65, 427Store Radio Presets...................................... 253Storing Your Vehicle...................................... 427Sunglasses Storage......................................... 69Sway Control, Trailer..................................... 281Synthetic Engine Oil...................................... 368
T
Telescoping Steering Column...........................29Temperature Control, Automatic (ATC).............64TiltDown...........................................................35Up................................................................35Tilt Steering Column.........................................29Tip Start............................................... 118, 123Tire And Loading Information Placard........... 411Tire Markings................................................ 406Tire Safety Information.................................. 406Tires.................................. 332, 414, 419, 425Aging (Life Of Tires)................................... 417Air Pressure.............................................. 414Chains...................................................... 422Changing.................................................. 339Compact Spare......................................... 419Dual........................................342, 425, 432General Information........................ 414, 419High Speed............................................... 415Inflation Pressure..................................... 415Jacking...................................................... 339Life Of Tires.............................................. 417Load Capacity........................................... 411Pressure Monitoring System (TPMS)......................................... 111, 284Quality Grading......................................... 425Radial....................................................... 416Replacement............................................ 417
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