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How It Works

1. Push the SOS Call button; the indicator light will turn green indicating a call has
been placed.

NOTE:
In case the SOS Call button is accidentally
pushed, there is a 10-second delay before
the SOS call is placed. The system will
verbally alert you that a call is about to be
made. To cancel the SOS Call connection,
push the SOS Call button on the rearview
mirror or press the Cancel button on the
touchscreen within 10 seconds.
During an SOS Call, the Bluetooth® paired
phone is disconnected so incoming or
outgoing calls will go through your mobile
device versus the hands-free system which is
not available due to the SOS Call.
2. Once a connection between the vehicle and a SiriusXM Guardian™ Customer Care agent is
made, the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected:
The light will continuously be illuminated red.
The screen will display the following message
“Vehicle phone requires service. Please
contact your dealer.”
An in-vehicle audio message will state
“Vehicle phone requires service. Please
contact your dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop SOS Call system operation. These include, but are not limited to, the
following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not
intact.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
The SOS Call system software and/or hard
-
ware is damaged during a vehicle crash.
LTE (voice/data) or 3G or 4G (data) coverage
and/or GPS signals are unavailable or
obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or
tunnels.
If your vehicle loses battery power for any
reason (including during or after an accident)
the SOS Call System, among other vehicle
systems, will not operate.
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activated your SiriusXM Guardian™
system). Enter the SiriusXM Guardian™
Security PIN on the keypad.
3. It may take 30 seconds or more for the command to go through to your vehicle.
4. A message will let you know if the command was received by your vehicle.
Using A Remote Command Through Your
Owner’s Site

1. Log on to your Owner’s Site using the username and password you used when
activating your SiriusXM Guardian™
services in your vehicle.

NOTE:
If you forgot your username or password, links
are provided on the website to help you retrieve
them.
2. If you have more than one vehicle registered into your Owner’s Site, select the
vehicle you want to send the command to by
clicking on its image along the top.
3. On your dashboard, you will see remote commands. Press the desired icon to
activate that feature. 4. You will then be asked to enter your
SiriusXM Guardian™ Security PIN (this is the
same four-digit code established when you
activated your SiriusXM Guardian™
system). Please enter your SiriusXM
Guardian™ Security PIN.
5. A message will appear on the screen to let you know if the command was received by
your vehicle.
Contacting SiriusXM Guardian™ Customer Care
(for example, in case of an accidental lock-out):

1. Contact SiriusXM Guardian™ Customer Care if you are unable to lock your vehicle
through the Uconnect App or your key fob.

2. For security purposes, the SiriusXM Guardian™ Customer Care agent will verify
your identity by asking for your four-digit
SiriusXM Guardian™ Security PIN.
3. After providing your SiriusXM Guardian™ Security PIN, you can ask them to perform a
remote command.
NOTE:
Anyone with access to your PIN may request
Remote Door Lock/Unlock. It is your responsi -
bility to protect your PIN appropriately.Remote Door Lock/Unlock
Description
The Remote Door Lock/Unlock feature provides
you the ability to lock or unlock the door on your
vehicle without the keys and from virtually any
distance.
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or
Wi-Fi connection.
Requirements
Vehicle must be properly equipped with the
SiriusXM Guardian™ system.
Vehicle must have an operable LTE (voice/
data) or 3G or 4G (data) network connection.
If using the Uconnect App to command your
vehicle, your device must be compatible and
be connected to an operable LTE (voice/
data) or 3G or 4G (data) network connection.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription
that includes the applicable feature.

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An ignition cycle is required for some remote
commands, such as Remote Vehicle Start
and Remote Door Lock/Unlock if following a
Remote Horn & Lights activation.
Your Remote Door Lock/Unlock request will
not be processed if the vehicle is in motion,
the ignition key is on or during an emergency
call.
NOTE:
All other remote services should be performed
via your Owner’s Site or through the Uconnect
App on your compatible device.
Remote Vehicle Start
Description
The Remote Vehicle Start feature provides you
with the ability to start the engine on your
vehicle without the keys and from virtually any
distance. Once started, the preset climate
controls in your vehicle can warm up or cool
down the interior.
You can also send a command to turn off an
engine that has been started using Remote
Vehicle Start. After 15 minutes, if you have not
entered your vehicle with the key, the engine
will shut off automatically. This remote function requires your vehicle to be
equipped with a factory-installed Remote Start
system.
You can set up push notifications every time a
command is sent to activate or cancel Remote
Start.
Working Vehicle Conditions
The vehicle must be off or in ACC mode.
The vehicle has been started with the key fob
within the last 14 days.
The vehicle must be in PARK or at a standstill.
The vehicle’s security system has been
armed and not triggered since the last
vehicle start.
The doors, hood, and trunk/liftgate are
closed.
The vehicle’s check engine light must be off.
The vehicle must have at least a quarter tank
of fuel, along with oil and battery power.
The vehicle’s hazard lights must be off.
If equipped, the vehicle must have an auto
-
matic transmission.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or
Wi-Fi connection.
If the Panic button has been pressed, the
vehicle must be started at least once after
alarming the system.
NOTE:
The SiriusXM Guardian™ Customer Care agents
are not authorized for Remote Vehicle Start
services. Contact the Uconnect Care Team for
assistance
Remote Horn & Lights
Description
It is easy to locate a vehicle in a dark, crowded
or noisy parking area by activating the horn and
lights. It may also help if you need to draw
attention to your vehicle for any reason.
If you want, you can set up push notifications
every time a command is sent to turn on the
horn and lights.
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How It Works

1. Use the Uconnect App to find the
destination.

There are multiple ways to find a destina -
tion. After selecting the “Location” tab at
the bottom of the App, press the search box
to browse through one of the categories pro -
vided, or type the name or keyword in the
search box at the top of the App. You can
also select categories such as Favorites or
Contact List.
2. Select your destination from the list that appears. Location information will then be
displayed on the map.
From this screen, you will be able to:
View the location on a map.
See the distance from your current loca-
tion.
Send the address by selecting “Send to
Vehicle” from the mobile app.
3. Send the destination to the Uconnect Navigation in your vehicle. You can also call
the destination by pressing the Call button. 4. Confirm your destination inside your vehicle
by pressing the Send To Vehicle option on
the pop-up that appears on the radio
touchscreen.
Requirements
Vehicle must be properly equipped with the
Uconnect system and a Uconnect 4C or
Uconnect 4C NAV unit.

Uconnect 4C/4C NAV Connected Service Indicators

Vehicle must have an operable LTE (voice/
data) or 3G or 4G (data) network connection
compatible with your device.

LTE Network Connection

Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription
that includes the applicable feature.
1 — Activate Services (Connected Services)
2 — Navigation Button

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Stolen Vehicle Assistance
Description
If your vehicle is stolen, the SiriusXM Guardian™
Customer Care agent may be able to locate the
stolen vehicle and work with law enforcement to
help recover it.
How It Works

1. If your vehicle is stolen, contact local law enforcement as soon as possible. They will
work with you to file a stolen vehicle report.

2. Next, inform SiriusXM Guardian™ Customer Care that your vehicle has been stolen. The SiriusXM Guardian™ Customer Care
Agent will ask for the stolen vehicle report
number (as issued by your local law enforce
-
ment). If you have downloaded the
Uconnect App, you can push the “Settings”
menu button on your device, select “Help”,
and then select “SiriusXM Guardian™ Cus -
tomer Care” to make the call.
3. SiriusXM Guardian™ Customer Care will authenticate that you are the owner of the
vehicle and contact the law enforcement
with whom you filed the stolen vehicle
report.
4. SiriusXM Guardian™ Customer Care will work with your local law enforcement to
locate the vehicle. You will be contacted by
law enforcement if your vehicle is
recovered. While the investigation is
ongoing, you should also contact your
insurance company to inform it of the
situation. Requirements

Vehicle must be properly equipped with the
Uconnect system.
Vehicle must have an operable LTE (voice/
data) or 3G or 4G (data) network connection
compatible with your device.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription
that includes the applicable feature.
NOTE:
Not all features of SiriusXM Guardian™ are
available everywhere at all times, particularly in
remote or enclosed areas.
Monthly Vehicle Health Report
Description
Monthly Vehicle Health Report is a Uconnect
service through which a summary of the
performance of your vehicle’s key systems will
be sent to you every month so you can stay on
top of your vehicle’s maintenance needs. This is
provided as a convenience to you and does not
substitute for regular maintenance to your
vehicle.
WARNING!
Always drive safely with your hands on the
steering wheel and obey all applicable laws.
You have full responsibility and assume all
risks related to the use of the features and
applications in this vehicle. Only use the
features and applications in this vehicle when
it is safe to do so. Failure to comply may result
in an accident involving in serious injury or
death.
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In order to provide the Monthly Vehicle Health
Report, the Uconnect system in your vehicle
may collect and transmit vehicle data to
SiriusXM Guardian™ and to FCA, such as your
vehicle’s health and performance, your
vehicle’s location, your utilization of the
features in your vehicle, and other data.
This data collection and transmission begins
when you enroll in SiriusXM Guardian™ and will
continue even if you cancel your SiriusXM
Guardian™ subscription unless you call
SiriusXM Guardian™ Customer Care and tell
them to deactivate your Uconnect Services.
Please see the Uconnect Privacy Policy for more
information, located at
www.driveuconnect.com/connectedservices/
privacy (US Residents) or
www.driveuconnect.ca (Canadian Residents).
For more information on SiriusXM Guardian™
private policy, see https://siriusxmcvs.com/
privacy-policy.Vehicle Health Alert
Description
Your vehicle will send you an email alert if it
senses a problem with one of your vehicle’s key
systems. For further information, go to your
Owner’s website.
NOTE:
Vehicle Health Alert emails require you to
register and activate services. During this
process you will be asked to provide an email
address to which the reports will be sent.
In-Vehicle Notifications — If Equipped
Description
Your vehicle will send you notifications to
remind you when services are needed, or to
alert you of other important information, such
as recall notices. When you receive a
notification through your touchscreen, press OK
to dismiss the message, or press Call Care to
speak with a SiriusXM Guardian™ Customer
Care agent. NOTE:
Pressing OK or the X button on the pop-up
screen will dismiss or close the pop-up, and the
In-Vehicle Messages mailbox will display. In the
Mailbox, you can reopen messages or delete
messages.
Amazon Alexa® Skill — If Equipped
Enjoy the convenience of using your voice to
command your vehicle with Amazon Alexa®!
With Amazon Alexa®, you can connect to your
vehicle and remotely access key services and
features.
If your vehicle is equipped with Uconnect
Navigation, you can send a destination directly
to your vehicle using Alexa®.
If you need assistance, you can always ask
Alexa® for help, or complete a list of commands
by saying: “Alexa®, ask for help
with my car.”

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CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it
can take up to three minutes or more for
the request to get to your vehicle.

2. Which is faster, my key fob or the Uconnect
App? Your key fob will lock/unlock the door
more quickly, however its range is limited
and your Uconnect App comes in handy for
these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are
required for the activation of Remote
services through your mobile device. It is
your responsibility to protect your
passwords and PINs.
4. Why can’t all mobile devices use the
Uconnect App? The Uconnect App is
compatible with most devices with the
Apple® and Android™ operating systems. The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have
an operable LTE (voice/data) or 3G, 4G
(data), or 5G (data) network connection. If
either your device or your vehicle is in an
area with below average coverage, it may
take longer to log in and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S

1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to
your vehicle.

2. Can I cancel a route I sent to my vehicle?
Yes, once you enter your vehicle, and start
the engine, the pop-up message stating that
you have a new route will appear. There is
an exit button on the pop-up that will cancel
the route if selected.
3. Can I select a different route than the most
recent one I sent to my vehicle? Yes, once
you enter the vehicle, and start the engine,
the pop-up message offers a “Locations”
option. Once “Locations” is selected, you
can choose from a list of recently sent
destinations.

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CONNECTED SERVICES VEHICLE FINDER
FAQ
S

1.
Can someone else locate my vehicle?
Your
vehicle may be located by anyone who has
your PIN and access to your account. It is
your responsibility to guard your PIN
accordingly. See the Uconnect and
SiriusXM Guardian™ terms of service for
more information.

2. How long does it take to sound my horn and
flash the lights? Depending on various
conditions, it can take three minutes or
more for the request to get through to your
vehicle.
3. How do I turn off the horn and lights after I
turn them on? If you are close enough to the
vehicle, you can use the key fob to turn off
the horn and lights by pressing the red
Panic button.
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS

1.
Can someone locate my vehicle?
To
enhance your privacy, and the privacy of
others using your vehicle, a stolen vehicle police report is required for you to activate
this service. You must involve local law
enforcement to have SiriusXM Guardian™
locate your vehicle. We may also locate the
vehicle for other law enforcement or
government agencies, subject to a valid
court order telling SiriusXM Guardian™ to
do so. We will also provide the service for
FCA entities to locate a vehicle that you
have purchased through them.

2. How will I know if my vehicle is recovered?
After you provide the SiriusXM Guardian™
Customer Care agent with the stolen vehicle
report, the agent will work together with law
enforcement to try to locate your vehicle. If
your vehicle is recovered, you will be
contacted by law enforcement.
3. Can SiriusXM Guardian™ lower my
insurance rates? Some insurance providers
offer lower rates on vehicles equipped with
systems that can deter auto theft. When
shopping for insurance, be sure to inform
the insurance provider of your SiriusXM
Guardian™ services subscription to find out
if the insurance provider can offer you a
lower rate. NOTE:
Neither FCA nor SiriusXM® are insurance
companies, and SiriusXM Guardian™ is not an
insurance product. You are responsible for
obtaining insurance coverage for your vehicle
and yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS

1.
How long does it take to remotely start my
vehicle?
Depending on various conditions,
it can take three minutes or more for the
request to get through to your vehicle.

2. Which is faster, my key fob or the Uconnect
App? Your key fob will remote start your
vehicle more quickly. However its range is
limited. For example, when you are leaving
the stadium after the game, you can use the
Uconnect App to remote start your vehicle
and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless
device? People sometimes lose their
wireless devices, which is why security
measures have been engineered into the
Uconnect App. Asking for your username,
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