2021 RAM 1500 phone

MULTIMEDIA281
NOTE:
Only use the numbering listed in the provided
table. Otherwise, the system will not transpose
the message. Did You Know:
Your mobile phone must have the
full implementation of the Message Access Profile
(MAP) to take advantage of this feature. For
details about MAP, visit UconnectPhone.com.
Apple® iPhone® iOS 6 or later supports reading
incoming text messages only. For further
information on how to enable this feature on
your Apple® iPhone®, refer to your iPhone’s®
“User Manual”.
Did You Know: Voice Text Reply is not
compatible with iPhone®, but if your vehicle is
equipped with Siri® Eyes Free, you can use your
voice to send a text message.
Siri® Eyes Free — If Equipped
When used with your Apple® iPhone®
connected to your vehicle via Bluetooth®, Siri
lets you use your voice to send text messages,
select media, place phone calls and much
more. Siri uses your natural language to
understand what you mean and responds back
to confirm your requests. The system is
designed to keep your eyes on the road and
your hands on the wheel by letting Siri help you
perform useful tasks. To enable Siri, push and hold, then release the
Uconnect Voice Recognition (VR) button on the
steering wheel. After you hear a double beep,
you can ask Siri to play podcasts and music, get
directions, read text messages, and many other
useful requests.
Bluetooth® Communication Link
Mobile phones may lose connection to the
Uconnect Phone. When this happens, the
connection can generally be re-established by
restarting the mobile phone. Your mobile phone
is recommended to remain in Bluetooth® ON
mode.
Power-Up
After switching the ignition key from OFF to
either the ON/RUN or ACC position, or after a
language change, you must wait at least
15 seconds prior to using the system
Ú
page 482.
PRE-DEFINED VOICE TEXT REPLY
RESPONSES
Yes. Stuck in
traffic. See you later.
No. Start without
me. I’ll be late.
Okay. Where are
you? I will be 5 10, 15, 20,
25, 30, 45,
60> minutes late.
Call me.
Are you there
yet?
I’ll call you later. I need
directions. See you in 5

minutes.
I’m on my
way. Can’t talk
right now.
I’m lost. Thanks.
5

21_DT_OM_EN_USC_t.book Page 281

282MULTIMEDIA
CONNECTED VEHICLE SERVICES — IF
EQUIPPED
IS MY VEHICLE CONNECTED?
Vehicles with an Assist and an SOS button are
connected vehicles. These buttons will be
located on either the rearview mirror or
overhead console, depending on the vehicle. If
these buttons are present in your vehicle, you
have a connected radio and can take
advantage of the many connected vehicle
features.
For further information about the ASSIST and
SOS buttons Ú page 373.
INTRODUCTION TO CONNECTED VEHICLE
S
ERVICES
One of the many benefits of your vehicle’s
Uconnect system is that you can now take
advantage of SiriusXM Guardian™ connected
vehicle services. To unlock the full potential of
SiriusXM Guardian™ in your vehicle, you first
need to activate SiriusXM Guardian™ services. NOTE:
SiriusXM Guardian™ involves the collection,
transmission and use of data from your vehicle
Ú
page 306.
SiriusXM Guardian™ Contact Information
And Business Hours
SiriusXM Guardian™/Care
US residents visit: https://www.driveucon -
nect.com/sirius-xm-guardian.html or call
1-844-796-4827
Canadian residents visit: https://www.siri -
usxm.ca/guardian-v1/ or call
1-877-324-9091 Uconnect Phone Customer Support
UconnectPhone.com or for US residents call:
1-877-855-8400.
Canadian residents call: 1-800-465-2001
(English) or call: 1-800-387-9983 (French).
Business Hours
Central Time
Monday through Friday – 7:00 am to 10:00 pm
Saturday – 8:00 am to 9:00 pm
What Is SiriusXM Guardian™?
SiriusXM Guardian™ uses an embedded device
in the Uconnect system installed in your vehicle,
which receives GPS signals and communicates
with the SiriusXM Guardian™ Customer Care
center via wireless and landline
communications networks. Depending on the
type of device in your vehicle, some SiriusXM
Guardian™ services require an operable LTE
(voice/data) or 3G or 4G (data) network
compatible with your device. SiriusXM
Guardian™ is available only on equipped
vehicles purchased within the continental
United States, Alaska, Hawaii, Puerto Rico and
Canada.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to comply may result in an accident involving
serious injury or death.

21_DT_OM_EN_USC_t.book Page 282

286MULTIMEDIA
Connected Services Status:
This statement will indicate your SiriusXM
Guardian™-equipped vehicle.
Remote Commands:
For vehicles with an active SiriusXM
Guardian™ subscription, press one of these
icons and enter your four-digit SiriusXM
Guardian™ Security PIN to remotely start (if
equipped), lock/unlock doors or sound the
horn and flash the lights.
Editing Your Notifications
Notifications are an important element of your
SiriusXM Guardian™ account. For example, any
time you use your remote services (such as
Remote Door Unlock), you can elect to receive a
text message, push notification, and/or E-mail
to notify you of the event. To set up the
notifications, please follow these instructions.

1. Log on to your Owner’s Account at
https://
www.mopar.com/en-us.html (US Residents)
and select “Dashboard”, or www.mopar.ca

(Canadian Residents), select “My Vehicle”
and then “Dashboard”.

2. Click the Edit/Edit Profile button. 3. Once there, select “SiriusXM Guardian™”
where can edit Notification Preferences.
4. You can enter a mobile phone and/or email address to notify you, and you can
customize the types of messages.
USING SIRIUSXM GUARDIAN™
SOS Call
Access To Emergency Services At The Push Of A
Button SiriusXM Guardian™ In-Vehicle Assistance
Features
With SiriusXM Guardian™, your vehicle has
onboard assistance features located on the
rearview mirror or overhead console designed
to enhance your driving experience if you should
ever need assistance or support.
Description
SOS Call offers a convenient way to get in contact
with a SiriusXM Guardian™ Customer Care agent
in the event of an emergency. When the
connection between the vehicle and the live
agent is made, your vehicle will automatically
transmit location information. In the event of a
minor collision, medical or any other emergency,
press the SOS button to be connected to a call
center agent who can send emergency
assistance to your vehicle’s location.
NOTE:
Certain SiriusXM Guardian™ services are
dependent on an operational Uconnect system,
cellular network availability that is compatible
with the device in your vehicle, and GPS
network availability. Not all features of SiriusXM
Guardian™ are available everywhere at all
times, particularly in remote or enclosed areas.
WARNING!
Some SiriusXM Guardian™ services,
including SOS Call and Roadside Assistance
Call will NOT work without a network
connection compatible with your device.
Center Light Status Description
Off
No call activated
Green Active call in progress Red System error

21_DT_OM_EN_USC_t.book Page 286

MULTIMEDIA287
How It Works

1. Push the SOS Call button; the indicator light will turn green indicating a call has
been placed.

NOTE:
In case the SOS Call button is accidentally
pushed, there is a 10-second delay before
the SOS call is placed. The system will
verbally alert you that a call is about to be
made. To cancel the SOS Call connection,
push the SOS Call button on the rearview
mirror or press the Cancel button on the
touchscreen within 10 seconds.
During an SOS Call, the Bluetooth® paired
phone is disconnected so incoming or
outgoing calls will go through your mobile
device versus the hands-free system which is
not available due to the SOS Call.
2. Once a connection between the vehicle and a SiriusXM Guardian™ Customer Care agent is
made, the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected:
The light will continuously be illuminated red.
The screen will display the following message
“Vehicle phone requires service. Please
contact your dealer.”
An in-vehicle audio message will state
“Vehicle phone requires service. Please
contact your dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop SOS Call system operation. These include, but are not limited to, the
following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not
intact.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
The SOS Call system software and/or hard
-
ware is damaged during a vehicle crash.
LTE (voice/data) or 3G or 4G (data) coverage
and/or GPS signals are unavailable or
obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or
tunnels.
If your vehicle loses battery power for any
reason (including during or after an accident)
the SOS Call System, among other vehicle
systems, will not operate.
5

21_DT_OM_EN_USC_t.book Page 287

MULTIMEDIA299
Here are a few of the many questions you can
ask Alexa®:
“Alexa®, ask to start my
with PIN XXXX.”
“Alexa®, ask to lock my
with PIN XXXX.”
“Alexa®, ask to send
1000 Chrysler Drive, Auburn Hills, Michigan
to my .”
“Alexa®, ask what is the fuel
level of my .”
An active subscription to SiriusXM Guardian™ is
required. To use Amazon Alexa®, first, register
for SiriusXM Guardian™ Ú page 283.
Next, link the Uconnect system on your vehicle
to Amazon Alexa®:

1. Download the Amazon Alexa® app on your mobile device (Apple® or Android™).

2. Once in the app, tap MENU and go to SKILLS.
3. Search for skill, then tap Enable. 4. Tap SAVE SETTINGS when prompted.
5. Link the vehicle brand name to the brand> Skill by tapping LINK ACCOUNT.
6. Log in using your Owner Account credentials. This will be the same user
name and password you used when
registering for SiriusXM Guardian™
Connected Services.
7. CONFIRM account to return to the Skill.
You can now begin using the
Skill on Alexa®!
Google Assistant — If Equipped
With the Google Assistant, you can get help and
keep tabs on your car. The Assistant is available
across your devices, including Android™
phones, iPhone® devices, or voice-activated
speakers, like Google Home. If you need
assistance, ask Google for help, or for a
complete list of commands by saying: “Hey
Google, ask for help with my
car.” Here are a few examples of commands:
“Hey Google, ask to start my
with PIN XXXX.”
“Hey Google, ask to lock my
with PIN XXXX.”
“Hey Google, ask to send
1000 Chrysler Drive, Auburn Hills, Michigan
to my .”
“Hey Google, ask what is the
fuel level of my .”
To link your Uconnect account with Google
Assistant, follow these steps:

1. Download and install the Google Assistant app on your smart phone from the App
Store® or Google Play.

2. After installation, log in to the Google Assistant app with your Gmail ID. Verify your
account by pressing the icon in the upper
right hand corner.
3. Press the Discover button in the bottom left corner of the screen. Enter the vehicle
brand name.
5

21_DT_OM_EN_USC_t.book Page 299

300MULTIMEDIA
4. A prompt will appear to link your Uconnect
account. Press “Link Uconnect to Google”.
5. Press “Sign In” and enter the email address and password you created when you
activated Uconnect services.
6. Lastly, press “Authorize” to complete the linking process.
Now, you can ask Google Assistant to help you:
Remotely start the engine, or cancel a
remote start
Send a destination to their vehicle’s built-in
Uconnect Navigation system
Monitor vehicle vitals, such as tire press, fuel
level and oil life
And more!
Family Drive Alerts — If Equipped
Description
Family Drive Alerts help promote safer driving
and give you peace of mind when your loved
ones are out on the road. You can set boundary
limits, monitor driving speed, and pinpoint your
vehicle’s location any time, any place. Use the
Uconnect app to set alerts:
Boundary Alert
Receive a notification the moment your
vehicle is driven either out of or into a
geographic boundary that you set.
Curfew Alert
Receive a notification when your car is being
driven outside of the curfew time.
Speed Alert
Receive a notification whenever your car
exceeds a speed limit you set.
Valet Alert
Receive a notification if and when your
vehicle is driven outside a quarter-mile
radius of a valet drop-off zone.
SmartWatch Integration — If Equipped
Description
SmartWatch Integration puts the Uconnect app
right on your Apple® Watch or Android™ Wear.
To get started, follow these steps:

1. Download the Uconnect app from the App Store® or Google Play.
2. Log onto the app from your smartphone
using the username and password you
created when you first set up your account.
3. Make sure your watch and smartphone are connected through Bluetooth®.
4. The Uconnect app should appear on your SmartWatch.
Once the app is downloaded on your
SmartWatch, you can enjoy these features:
Lock or unlock your vehicle by tapping the
remote lock button in the app and entering
your security PIN.
Remote start or stop your vehicle.
View important vehicle stats, such as fuel
level, vehicle location, tire pressure warning,
and more.
For help, refer to the Uconnect YouTube
channel for SmartWatch Integration.
Uconnect Market
With Uconnect Market, you can enjoy seamless
and secure transactions from the comfort of
your vehicle. Make restaurant reservations,
place food orders, or pay for other goods and
services right from the vehicle’s touchscreen.

21_DT_OM_EN_USC_t.book Page 300

MULTIMEDIA301
To get started with Uconnect Market on the
touchscreen:

1. Press the Market button in the Uconnect
App drawer.

2. Press “Get Started”.
3. Press “Text Me A Link” and enter your phone number to receive a text message
with instructions on how to set up Uconnect
Market.
NOTE:
If the text message does not come through,
press the Resend Text button. It might take a
minute to receive the text message.
4. Once you receive the text message, press the link provided. You will be directed to a
Sign-in screen. Enter your email and
password. You will now be able to use
Uconnect Market.
5. If you do not have an account, press “Register Now” to create one.
6. Accept the Uconnect market Terms of Service.
7. Enter your credit card information, and press “Next”. 8. Enter your phone number, and press “Next”.
9. The system will verifying the phone number.
Once verified, Uconnect Market will be
available to use. Press the OK button.
From the online portal, https://
market.mopar.com/home, you can link loyalty
accounts and start receiving benefits from them
while still using Uconnect Market and view your
purchase history.
MANAGE MY SIRIUSXM GUARDIAN™
A
CCOUNT
To manage your SiriusXM Guardian™ account,
press the ASSIST button in your vehicle, or call
SiriusXM Guardian™ Customer Care.
NOTE:
It is recommended, when selling your vehicle, or
turning in your lease, to call SiriusXM
Guardian™ Care to remove your personal data.
CONNECTED SERVICES FAQS
For additional information about SiriusXM
Guardian™, active subscribers can push the
ASSIST button and then select SiriusXM
Guardian™ Call on your in-vehicle touchscreen
to contact SiriusXM Guardian™. Your call will be directed to a SiriusXM Guardian™ agent or held
in a queue until an agent is available. If you do
not have an active subscription, push the
ASSIST button and click the Activate button on
the touchscreen to activate services.
CONNECTED SERVICES SOS FAQS

1.

What happens if I accidentally push the SOS
Call button on the mirror?
You have
10 seconds after pushing the SOS Call
button to cancel the call. To cancel the call,
either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.

2. What type of information is sent when I use
the SOS Call button from my vehicle?
Certain vehicle information, such as make
and model, is transmitted along with the
last known GPS location.
3. When could I use the SOS Call button? You
can use the SOS Call button to make a call
if you or someone else needs emergency
assistance.
5

21_DT_OM_EN_USC_t.book Page 301

302MULTIMEDIA
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it
can take up to three minutes or more for
the request to get to your vehicle.

2. Which is faster, my key fob or the Uconnect
App? Your key fob will lock/unlock the door
more quickly, however its range is limited
and your Uconnect App comes in handy for
these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are
required for the activation of Remote
services through your mobile device. It is
your responsibility to protect your
passwords and PINs.
4. Why can’t all mobile devices use the
Uconnect App? The Uconnect App is
compatible with most devices with the
Apple® and Android™ operating systems. The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have
an operable LTE (voice/data) or 3G, 4G
(data), or 5G (data) network connection. If
either your device or your vehicle is in an
area with below average coverage, it may
take longer to log in and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S

1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to
your vehicle.

2. Can I cancel a route I sent to my vehicle?
Yes, once you enter your vehicle, and start
the engine, the pop-up message stating that
you have a new route will appear. There is
an exit button on the pop-up that will cancel
the route if selected.
3. Can I select a different route than the most
recent one I sent to my vehicle? Yes, once
you enter the vehicle, and start the engine,
the pop-up message offers a “Locations”
option. Once “Locations” is selected, you
can choose from a list of recently sent
destinations.

21_DT_OM_EN_USC_t.book Page 302