Dat
Dat
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a transmission when Mer
ansmission when Mer cedes me connect
cedes me connect
ser
ser vices ar
vices ar e no
e not activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection query has been con/ rmed,
th efo llowing data will be transfer red:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prom pt
R Vehicle country code
R Set language forth e multimedia system
R Call number of the communication platform
installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data
If a call was made via the multimedia system aTer
automatic accident or breakdown de tection, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If th eAc cident and Breakdown Management selec-
tion has been made via thevo ice dialogue system
and no service has been activated, but the data
pr otection query has been con/ rmed, thefo llowing
data can be additionally requ ested from theve hicle
by the Mercedes-Benz customer centre:
R Current vehicle location
If th e data pr otection requ est has been declined,
th efo llowing data will be transfer redto enable tar-
ge ted advice and a smoo thservice:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Vehicle country code
R Set language forth e multimedia system
R Call number of the communication platform
installed in theve hicle
Dat Dat a tr a transmission when Mer
ansmission when Mer cedes me connect
cedes me connect
ser
ser vices ar
vices ar e activ
e activ at
ated
ed
Only in the second step, only forth ere specti ve
activated services, fu rther case-speci/c data is
transmit ted in order toenable an optimal service.
An ove rview of the transmitted data can be found
in there specti veterm s of use for Mercedes me connect services. These can be obtained in
the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat
Dat a pr a pr ocessing
ocessing
The data transmitted as part of the call will be
dele ted from the transmitting systems once the
call has been comple ted, pr ovided they are not
used forot her activated Mercedes me connect
services.
The case-related data will be processed and stored
in the Mercedes-Benz customer centre and, if nec-
essary for case processing, forw arded tothe
service partne rscommissioned bythe Mercedes-
Benz customer centre. Please referto the data
pr otection information on the Mercedes me web-
site at https://www.mercedes.me or in there cor-
ded message immediately aTer the call tothe
Mercedes-Benz customer centre has been set up.
% Therecorded message is not available in every
countr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation about Mer
mation about Mer cedes me connect
cedes me connect %
Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Contact a Mercedes-Benz service
centre to/nd out whe ther these functions are
av ailable in your countr y.
Mercedes me connect consists of a variet y of
services.
Using the multimedia system or theove rhead con-
trol panel, you can use thefo llowing services, for
ex ample:
R Accident and Breakdown Management (Break-
down call button or the situation-dependent
display in the multimedia system)
R Accident and Breakdown Management (break-
down button)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button)
Mercedes me connect Accident and Breakdown
Management and the Mercedes-Benz emer gency
call centre are available toyou around the cloc k.
Yo u will /nd the breakdown call button and the
SOS but ton in theve hicle's overhead control panel
(/ page 191).
Yo u can also call the Mercedes-Benz customer
centre using the multimedia system
(/ page 191). Mercedes me
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