2021 MERCEDES-BENZ V-CLASS buttons

Mer
Mer
cedes me calls
cedes me calls Making a call via t
Making a call via t
heov
he overerhead contr
head contr ol panel
ol panel %
Mercedes me calls are not possible in every
countr y.Contact a Mercedes-Benz service
centre to/nd out whe ther these functions are
av ailable in your countr y. 1
Breakd own assistance call button F
2 Coverfo rG button (SOS button)
3 G button (SOS button)
4 Info call button
Making a br
Making a br eakdo
eakdo wn assist
wn assist ance call
ance call #
Press button 1.
Making an emerg
Making an emerg ency call
ency call #
Brie0y press co ver2 onG button toopen
it. #
Press and hold Gbutton 3for at least one
second.
Making an Inf
Making an Inf o call
o call #
Press button 4.
An emer gency call can be initia tedev en if a break-
down assistance or Info call is active. This has pri-
ority over all other active calls. Inf
Inf
or
ormation about ser
mation about ser vice calls using t
vice calls using the butt
he buttons
ons
in t
in t heov
he overerhead contr
head contr ol panel
ol panel A call
tothe Mercedes-Benz customer centre via
th e info call button or breakdown call button in the
ove rhead control panel has been made.
In theev ent of a breakdown, you will getsupport:
R Aqu ali/ed Mercedes-Benz tech nician ca rries
out repairs on site and/or theve hicle will be to
we dto the nearest Mercedes-Benz service
centre
Yo u may be charge dfo rth ese services.
Yo u can /nd information on thefo llowing topics:
R Activation of Mercedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service cent re
R Other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Customer Centre (/ page 192). Calling t Calling t
he Mer
he Mercedes-Benz Cust
cedes-Benz Cust omer Centr
omer Centre using
e using
t
t he multimedia syst
he multimedia syst em
em R
R
eq
eq uir
uir ements:
ements:
R Access toa mobile phone network is available.
R The cont ract partner's mobile network co ver-
age is available in there specti veregion.
R The ignition must be switched on so that vehi-
cle data can be transfer red automatically
Multimedia system: 4 © 5
Phone 5
g #
Call Mercedes me connect .
Wi th your consent, the multimedia system
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a contact at the Mercedes-Benz customer
centre. Calling t
Calling t
he Mer
he Mercedes-Benz cust
cedes-Benz cust omer centr
omer centre
eaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection R
R
eq
eq uir
uir ements:
ements:
R The vehicle has de tected an accident or break-
down situation.
R The vehicle is stationar y.
R The hazard warning light is switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown sit-
uations under limited conditions.
If an accident or breakdown is de tected, the emer-
ge ncy guide sh ows saf ety inst ructions in the multi-
media system displa y.
ATer quitting the emer gency guide display on the
multimedia system, a prom ptappears asking Mercedes me
191 191

whe
ther you wish toget support from the
Mercedes-Benz customer centre. #
Select Call.
R ATer your ag reement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, theve hicle
data is transfer red automatically
(/ page 194).
R The Mercedes-Benz customer centre will
take your call and or ganise breakdown and
accident assistance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident, an
automatic emer gency call can be made. This
has priority over all other active calls.
% In addition, if the "Telediagnosis" Mercedes me
connect service is active, a similar query may
appear at a later time in theev ent of a break-
down. If you are already in contact with the
Mercedes-Benz customer centre or ha ve
re ceived help, this qu ery can be ignored or
re jected.
% Ifyo u answer the prom ptfor support from the
Mercedes-Benz customer centre with Later
th e message will disappear and reappear at a
later time.
The query triggered bythe "Telediagnosis"
Mercedes me connect service can either be
con/ rmed or rejected. ATer rejection, it is no
longer displa yed. Arr Arr
anging a ser
anging a ser vice appointment via Mer
vice appointment via Mer cedes me
cedes me
call
call If
yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recommen-
dations rega rding the maintenance of your vehicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multimedia
system reminds you aTer a cer tain amount of time
th at a service is due. A prom ptappears asking if
yo uwo uld like tomake an appointment. #
T
To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your con/ rmation, theve hicle data is
sent and the Mercedes-Benz customer centre
deals with your appointment. The information
is then sent toyour desired service outlet.
They will contact youto con/rm the appoint-
ment and, if necessar y,to discuss the de tails. %
Ifyo u select LateraTerthe service message
appears, the message is hidden and reappears
at a later time. Consenting t
Consenting t
o dat
o data tr
a transf
ansf er f
er for a Mer
or a Mer cedes me call
cedes me call R
R
eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the buttons in theove r-
head cont rol panel (/ page 191).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, thefo llo w-
ing message appearsDo you want to transmit
vehicle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y.
More information on Mercedes me: https://
ww w.mercedes.me T T
r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call When
you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and smoo thservice.
The following requ irements must be met forthe
data transfer:
R The vehicle is switched on.
R The necessary data transmission tech nology is
suppor tedby the mobile network pr ovider.
R A su1cient mobile phone connection quality is
pr ov ided.
Multi-s tage transmission depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R Available mobile radio transmission tech nology
R Activated Mercedes me connect services
R Selected service in thevo ice dialogue system
% Arequ est for consent todata transmission is
only made if the cor responding Mercedes me
connect service has not been activated. 192
192
Mercedes me

Home scr
Home scr
eenov
een overerview
view 1
Onthe home screen: displa ys the /rstthree
applications
In other displa ys: calls up the home screen
2 Calls up the pro/le
3 Calls up the global sear ch
4 SOS NOT REA DYdisplay only when the
Mercedes-Benz eme rgency call system is not
av ailable
5 Displ ays, forex ample network displ ay, battery
status of the mobile phone connected, signal
strength of the mobile phone networ k,time
6 Calls up theNo ti/cations Cent re
The star indicates new noti/cations.
7 Calls up an application using the symbol
8 Name of the application, beneath the cur rent
selection or information
9 Quic k-access (in theex ample: calls up desti-
nation ent ryand enters the destination
address for home)
A Number of applications and cur rently selected
display area
B Calls up SUGGESTIONS andFAVOURITES Oper Oper
ating t
ating t he MBUX multimedia syst
he MBUX multimedia syst em
em Using t
Using t
he st
he steer
eering wheel butt
ing wheel butt ons
ons 1
6 Makes or accepts a call
2 W Increases thevo lume
3 8 Mutes
4 X Reduces volume
5 ~ Rejects or ends a call
6 ó Switches on LINGU ATRO NIC #
Press one of the buttons.
Using t
Using t he t
he touc
ouchscr
hscr een
een #
T
To na
o na vig
vigat
ate in menus:
e in menus: swipe up, down, leT or
ri ght. #
T
To select an entry
o select an entry :
:ta p on the entr y. MBUX multimedia system
197
197

#
T
To ent
o ent er c
er char
haract
act er
ers wit
s wit h t
h the ke
he keyboar
yboar d:
d:tap on a
button. #
T
To use handwr
o use handwr iting t
iting to ent
o enter c
er char
haract
acter
ers:
s: write
th ech aracter with one /nger on the
to uchscreen. #
T
To zoom in and out of t
o zoom in and out of t he map:
he map:movetwo /n-
ge rs toget her or apart. #
T
To enlarg
o enlarg e or r
e or reduce t
educe t he size of a section of a
he size of a section of a
w
w ebsit
ebsit e:
e:mo vetwo /n gers toget her or apart. #
T
To call up a global menu in t
o call up a global menu in t he applications:
he applications:
to uch theto uchscreen and hold until the
OPTIONS menu appears.
On t
On t he t
he touc
ouchpad
hpad 1
G Returns tothe pr evious display
2 ~ Calls up the control menu of the last
active audio source
3 © Shows th e home screen and calls up
applications
4 Touchpad #
T
To na
o na vig
vigat
ate in menus:
e in menus: swipe up, down, leT or
ri ght. #
T
T o select an entry
o select an entry :
:press on the entr y. #
T
To ent
o ent er a c
er a c har
har act
acter
er:
:enter a character using
th eke ypad.
or #
Write a character on theto uchpad. #
T
To mov
o mov e t
e the digit
he digit al map:
al map: swipe in any direc-
tion. Calling up applications using butt
Calling up applications using butt
ons
ons 1
% Calls up thete lephone
2 z Calls up the navigation or map
3 | Pressing repeatedly calls up the desired
audio source
4 ´ Setsvehicle functions
5 ß Calls up favo urites #
Press one of the buttons. F
F
unction of LIN
unction of LIN GUA
GUATR
TRONIC
ONIC If
yo u use thevo ice control system in an emer-
ge ncy your voice can change and your telephone
call, e.g. an emer gency call, can thereby be unnec-
essarily dela yed.
Fa miliarise yourself with thevo ice control system
functions before starting the journe y.
Wi th LINGU ATRO NIC, various applications of the
MBUX multimedia system can be ope ratedby
vo ice input. LINGU ATRO NIC is operational appr ox-
imately thirty seconds aTer theve hicle is switched
on and is available from the driver's and front pas-
senger's seat.
The following applications of the multimedia sys-
te m can be operated:
R Navigation
R Telephone
R Radio
R Media pla yer
R Messages
R Vehicle functions S S
t
tar
ar ting LIN
ting LIN GUA
GUATR
TRONIC
ONIC #
Press the£ rock er switch up on the multi-
function steering wheel.
Yo u can say a voice command aTer the acous-
tic signal. 198 198
MBUX multimedia system

Connecting a mobile phone
Connecting a mobile phone
R R
eq
eq uir
uir ements:
ements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating inst ruc-
tions).
R Bluetoo th®
is activated on the multimedia sys-
te m.
Multimedia system: 4 © 5
Phone
Searc
Searc hing f
hing for a mobile phone
or a mobile phone #
Select í. #
Select Connect new device.
Connecting a mobile phone
Connecting a mobile phone
Au thorisation follo ws using secure simple pairing. #
Select a mobile phone.
A code is displa yed in the multimedia system
and on the mobile phone. #
If bo thcodes match, con/rm the code on the
mobile phone.
F
F unctions in t unctions in t he T
he Telephon
elephon y menu
y menu
The functions available in theTe lephony menu
include thefo llowing:
R Making calls, e.g.:
- R Accepting a call
- k End call
- i Create conferen. call
- Accepting or rejecting a waiting call
R Managing contacts, e.g.:
- Downloading mobile phone contacts
- Editing thefo rm at of a contact's name
- Saving contacts in theve hicle
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new message Ov
Ov
er
ervie
vie w of Smar
w of Smar tphone Int
tphone Int egr
egration
ation
Wi th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multimedia
system displa y.
Only one mobile phone at a time can be connected
via Smartphone Integ ration tothe multimedia sys-
te m. Also for use with two phone mode with smart-
phone integ ration, only one additional mobile phone can be connec
ted using Blue tooth ®
with the
multimedia system.
The full range of functions for Smartphone Integ ra-
tion is only possible with an Internet connection.
The app ropriate application must be downloaded
on the mobile phone touse Smartphone Integ ra-
tion. The mobile phone must be switched on and
connec tedto a USB port with theç symbol on
th e multimedia system using a suitable cable.
Apps for Smartphone Integ ration
R Apple CarPlay ®
R Android Auto
Yo u can start Apple CarPlay ®
or Android Auto
using theApps menu.
Alternative: If an application is active via Smart-
phone Integ ration (e.g. when music is being pla yed
or route guidance is active), you can call up the
active application using the| orz or%
application buttons
Yo u can end Smartphone Integ ration bydiscon-
necting the connecting cable between the mobile
phone and multimedia system.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
When using Android Auto or Apple CarPlay ®
, cer-
ta in vehicle data is transfer redto the mobile
phone. This enables youto get the best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is random lyge nerated.
This has no connection totheve hicle identi/cation
number (VIN) and is dele ted when the multimedia
system is reset (/ page 202).
The following vehicle status data is transmit ted:
R The transmission position engaged
R The distinction between par ked, standstill, roll-
ing and driving
R The day/night mode of the inst rument cluster MBUX multimedia system
209 209

R
R
e
ev
ver
er sing camer
sing camer a and 360° Camera
a and 360° Camera
R Open the camera co ver with the multimedia
system (/ page 167).
R Use clean water and a soT clo thtoclean the
camera lens.
R Do not use a high-pressure cleane r.
Sliding door
Sliding door
R Remo ve fo reign objects from the vicinity of the
contact plates and contact pins of the sliding
door.
R Clean the contact plates and contact pins with
a mild cleaning agent and a soT clo th.
R Do not oil or grease the contact plates and the
contact pins.
T
T ailpipes
ailpipes
R Clean with a cleaning agent recommended for
Mercedes-Benz, especially in the winter and
aTer washing theve hicle.
R Do not use acidic cleaning agents.
Tr
Tr ailer hitch
ailer hitch
R Obser vethe no tes on care in the trailer hitch
manufacturer's operator's manual.
R Do not clean the ball neck with a high-pressure
cleaner or sol vent.
R Remo vetraces of rust on the ball, forex ample,
with a wire brush.
R Remo vedirt with a lint-free clo th.
R ATer cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti-swer vecoupling,
no te the manufacturer's operator's manual. N
No
ot
tes on t
es on t he cleaning and car
he cleaning and car e of t
e of the int
he int er
erior
ior &
W
WARNING
ARNING Risk of injury from plastic parts
breaking o. aTer the use of sol vent-based
ca re products
Care and cleaning products containing sol-
ve nts can cause sur faces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning products
containing sol vents toclean the cockpit. &
W WARNING
ARNING Risk of injury or fatal injuries
from bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to tear
or fail in an accident. #
Never bleach or dye seat belts. *
N
NOOTE
TE Property damage due todisinfec-
ta nts and cleaning agents The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants and cleaning agents can contain
subs tances that pen etra te and damage sur fa-
ces. Tech nology behind buttons and displa ys
can also be damaged. #
Select disin fectants and cleaning agents
carefully and use them only for sur faces
ex plicitly appr ovedby the manufacturer. #
Do not use disinfectants and cleaning
agents in enclosed spaces and ventila te
aTer use. #
Use the disinfectant or cleaning agent
carefully according tothe manufacturer's
inst ructions and do not soak any parts of
th e interior. *
N NOOTE
TE Property damage due todisinfec-
ta nts The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants can contain alcohol and other
subs tances that attack and damage sur faces.
Te ch nology behind buttons and displa yscan
also be damaged. #
Only use disin fectant on sur faces explic-
itly appr ovedby the manufacturer. #
Do not use disinfectants in enclosed
spaces and ventila teaTer use. #
Do not use disin fectants that contain
alcohol. #
Use disin fectant carefully according to
th e manufacturer's inst ructions and do
not soak any parts of the interior. To
prev ent damage totheve hicle, obser vethefo l-
lowing no tesfo r cleaning and care: Maintenance and care
233 233

Displa
Displa
y messag
y messag es
es Intr
Intr
oduction
oduction N
No
ot
tes on displa
es on displa y messag
y messages
es &
W
WARNING
ARNING Risk of accident due toan
instrument clus ter malfunction
If th e inst rument cluster has failed or malfunc-
tioned, you may not notice restrictions to
saf ety-re leva nt system functions.
The ope rating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately at
a quali/ed specialist workshop. The on-board computer sho
wsmessages and
wa rnings from speci/c systems on the inst rument
cluster displa y.Ensure that your vehicle is operat-
ing safely at all times.
If yo u are uncer tain rega rding the operational
saf ety of your vehicle, park theve hicle safely as
soon as possible. Inform a quali/ed specialist
wo rkshop.
Display messages with graphic symbols are simpli-
/ed in the Owner's Manual and may di.er from the
symbols on the displa y.
The display sh ows high-priority display messages in
re d. A warning tone will also sound for speci/c dis-
play messages.
Please act in accordance with the display mes-
sages and follow the additional no tes in this Own-
er's Manual.
Yo u can hide lo w-priority display messages using
th ea or% steering-wheel button. The dis-
play messages will be sa vedto the message mem-
or y. Re ctify the cause of a display message as
qu ickly as possible.
High-priority display message s cannotbe hidden.
The display will show these display messages per-
manently until the cause of the display message
has been recti/ed.
Calling up sav
Calling up sav ed displa ed display messag
y messag es
es
The on-board computer sa ves speci/c display mes-
sages tothe message memor y.Yo u can call up the
sa ved display messages. Use the buttons on the
stee ring wheel. #
Press theò button tocall up the list of
menus. #
With th e= or; button, select the
Service menu. #
With th e: or9 button, select
Announcements .
The bar will show the number of sa ved mes-
sages. #
Press atocon/rm.
The /rst sa ved display message will be dis-
pla yed.
If th ere are no display messages, the display
will show No messages. #
Press the: or9 button toscroll
th ro ugh the display messages.
All sa ved display messages are numbered in
th e message memor y.The cur rent messa ge
number is sh own on the lo west bar of the dis-
play as a means of orientation, toget her with
th e number of sa ved display messages. #
Press %toexitth e display messages
screen. Display messages and
warning and indicator lamps
281
281

W
W
ar
ar ning/indicat
ning/indicat or lampP
or lam pP ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Monitor the coolant temp erature display on the inst rument cluster. #
Ifth e coolant temp erature is below 120°C, you can continue driving
to the nearest quali/ed specialist workshop. #
In doing so, avoid high engine loads, e.g. driving in mountainous ter-
ra in or stop-and-go driving. T
T
yr
yr es
es W
W
ar
ar ning/indicat
ning/indicat or lampP
or lam pP ossible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
h Ty re pressure monitoring
system warning lamp *The
yellow tyre pressure monitoring system warning lamp (pressure
loss/malfunction) is on.
The tyre pressure monitoring system has de tected a loss of pressure in
at least one tyre. &
W
WARNING
ARNING Risk of an accident due toinsu1cient tyre pressure
R The tyres can burst.
R The tyres can wearexcessively and/or une venly.
R The driving characteristics as well as the steering and braking
may be greatly impaired.
Yo u could then lose control of theve hicle. #
Obser vethere commended tyre pressures. #
Adjust the tyre pressure if necessar y. #
Stop theve hicle without steering or braking sudden ly.Pa y attention
to the tra1c conditions. #
Secure theve hicle against rolling away. #
Pay attention tothe display messages. #
Check the tyres and, if necessar y,replace the wheel (/ page 261). #
Check the tyre pressure.
In vehicles with steering-wheel buttons, you can check the tyre pressure
electronically (/ page 258). #
Correct the tyre pressure as necessar y.
h Ty re pressure monitoring
system warning lamp *The
yellow tyre pressure monitoring system warning lamp (pressure
loss/malfunction) 0ashes for appr oximately one minute and then
re mains lit.
The tyre pressure monitoring system is malfunctioning. &
W
WARNING
ARNING There is a risk of an accident if the tyre pressure
monitoring system is malfunctioning
The tyre pressure monitoring system cannot issue a warning if there
is pressure loss in one or more of the tyres.
Ty res with insu1cient tyre pressure may impair the driving charac-
te ristics as well as steering and braking. #
Have the tyre pressure monitoring system checked at a quali-
/ed specialist workshop. Display messages and
warning and indicator lamps
311
311