2021 MERCEDES-BENZ GLE SUV service

Yo
uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h
Later, themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred aut
omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- Benzcustomer
cent ertake syo ur prefer redappointm ent
dat e.The information isthen sent toyour
desir edser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e. Tr
ansf erre ddata during aMer cedes mecall
If yo uini tiat easer vicecall usin gMer cedesme,
dat ais transf erredto enable targeted advice and
an efficie ntser vice .
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile service operator.
R The qualit yof themobile connect ionissuf fi‐
cie nt.
Mu lti-sta ge trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall
R The available mobilephon etransm ission
te ch nol ogy .
R The activatedMer cedes meconnectser v‐
ices.
R The service select edinthevo ice con trol sys‐
te m. 286
MBUX multime diasystem

Data
trans ferif Me rcedes meconnect serv‐
ices areno tact ivat ed
If no Mer cede sme connectser vices areact iva‐
te d, thefo llo wing datais transf erred:
R Vehicle identif ication number
R Time ofthecall
R Reason forth einitiat ionofthecall
R Conf irmation ofthedat apr otect ion prom pt
R Coun try ind icat oroftheve hicle
R Setlanguag efo rth emultimedia system
R Telephon enumb erofthecomm unication
platf orm ins talled intheve hicle
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datais also
transmit ted:
R Cur rent mil eage and main tenance data
If acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transm itted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location If
Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice.
An ove rview of thedat atransmit tedcan be
fo und inthere spectiv ete rm sof use for
Mer cedes meconn ectservices. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Data processing
The datatrans mittedwit hin thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er and,
ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setake
no te ofthedat apr otect ion information onthe
Mer cedes meInterne tpag eat https: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. Ov
ervie wof theMer cedes me&App smenu When
youlog inwit hauser accoun tto the
Mer cedes mePortal, then ser vices andoffers
fr om Mer cedes-Benz willbe available toyou.
Fo rmor einf ormation consult anauthor ized
Mer cedes-B enzCent eror visit theMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
% Mak esur eyo ualw ayske ep theMer cedes
me apps updat ed.
Yo ucan callupthemenu usingMercedes me&
Apps inthemultimedia system. MBUX
multimedia system 28
7

In
theMercedes me&Apps menu, thefo llo wing
op tion scan beavailable:
R Con nectingth eve hicle withth eMercedes
me user account
R Dele tingacon nect ionbetween aMercedes
me user account andtheve hicle R
Call inguptheMer cedes meservices
R Calling upapps suchas, In-Car Office orthe
we bbr ows erdepending onavailabilit y We
bbr ow ser overview Yo
ucan callupwebsit eswit hth ewe bbr ows er.
The webbr ows erisstar tedusing theMercedes
me &Apps menu. 1
URL entry
2 Bookma rks
3 Webpag e,bac k 4
Webpag e,forw ards
5 Torefresh/s top
6 Options %
Websit escann otbe sho wnwhile theve hicle
is in mo tion. 288
MBUX multimedia system

Smar
tphone integratio n Wi
th Smar tphoneIntegr ation, youcan usecer‐
ta in func tionson your mob ilephon evia themul‐
timedia system displa y.
Onl yone mobile phoneatatime canbeconnec ‐
te dvia Smar tphon eInt egratio nto themultime‐
dia system. Also foruse withtw ophone mode
wit hsmar tphone integr ation, onlyoneadditional
mobil ephone canbeconnect edusing Blue ‐
to oth®
wit hth emultimedia system.
The fullrang eof func tions forSmar tphone Inte‐
gr ation isonly possi blewithan Interne tconnec‐
tion. Theappropr iat eapplication mustbe down‐
loaded onthemobile phonetouse Smartphon e
In te gr ation. Themobile phonemustbe switc hed
on and conn ectedtoaUS Bpor twit hth eç
symbol onthemultimedia system using asuit a‐
ble cable.
Apps forSmar tphone Integr ation
R Mer cedes-Benz Link(impleme ntation ofthe
function using theMer cedes- BenzLinkcon‐
tr ol bo x)
R Apple CarPla y® R
Android Auto
Yo ucan star tSm artphon eIn te gr atio nusin gth e
Mercedes me&Apps menu.
Yo ucan endSm artphon eIn te gr atio nby discon ‐
nec tingth econ nect ingcable between the
mobil ephone andmultime diasystem.
Ov ervie wof transf erre dve hicl edata
When using Smar tphone Integr ation, certain
ve hicle datais transf erredto themobile phone.
This enables youto get thebes tout ofselect ed
mobile phoneservices. Vehicle datais no t
dir ectl yaccessible.
The follo wing system information istransmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transm itted:
R Coor dinat es
R Speed R
Com pass direct ion
R Accel erati on dire ction
Thi sda ta isused bythemobile phoneto
im prove theaccur acyofthena vig ation (e.g.for
continu ation inatunnel ). Mer
cedes -Ben zeme rgency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem Yo
ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall
in no wayre places assistance prov ided from
dialing 911.
Mer cedes-Ben zeCal lonl yfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetra nsmiss ionofdat a MBUX
multimedia system 289

de
tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e292).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system eCall
canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e290) ormanuall y(/ page29 1) Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Mes sageson the displa y
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y. Yo
ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheMer cedes-
Benz emergency callsy stem (e.g. afa ult with
th espeak er,micr ophone, airbag,SOSbut‐
to n), acor responding messageappea rsin
th emultifunc tiondispla yof theins trument
clus ter. Tr
igg ering anaut omat icMer cedes‑B enz
emer gency call Re
quirement s:
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntly charge d.
The Mercedes‑ Benzemer gency callsy stem trig‐
ge rs an emer gency callau tomatical lyin thefo l‐
lo wing cases :
R Afteractiv ation ofthere stra int systems such
as airbags orEmer gency Tensi oni ng Device s
af te ran accide nt
R Afteran automatical lyinitia tedemer gency
st op byActiveEmerg encyStop Assis t 290
MBUX multimedia system

R
The TuneIn Radio service isactiv ated inthe
Mer cedes meportal.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
% Newda ta volume canbepur chased
dir ectl yfrom amob ilephone netw ork
pr ov ider viatheMer cedes mePortal.
% The function sand services arecoun try-
dependen t.Fo rmor einf ormation, consultan
au thor ized Mercedes-B enzCent er.
Multimedia system:
4 © 5
Radio #
Select TuneIn Radio.
The TuneIn menu appe ars. The last statio n
se tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. Se
tting upsatellite radio Re
quirement s:
R Satellit era dio equipment isavailable.
R Regis tration withasat ellit era dio prov ider
has been completed.
R Ifre gis tration isno tincluded whenpurchas‐
ing thesy stem, your credit cardde tails will
be requ ired toact ivat eyo ur acc oun t.
Mult imed iasystem:
4 © 5
Þ Radio 5
SiriusXM
5 Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
% Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttp:// www
.siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada). Music
andspor taler ts Multimedia
system:
4 © 5
Radio 5
SiriusXM 5
Z
5 Alert s
Se tting music andspor taler ts
This function enables youto progr am analer tfo r
yo ur favo rite artis ts,tr ac ks orspor tingevents.
Mu sic aler ts can besave dwhils ta trac kis being
pla yedand spor taler tscan besave ddur ing a
liv ega me. Youcan also spec ifyspor taler tsvia
th emenu option .The system then con tinuousl y
sear ches thro ugh allthech ann els. #
Seta music orspor tsaler t,to be informed of
matc hesintheLiv epr og ram.
Ac tiv atin gthe musi cin fo rm ation functi on #
ActivateMu sic Ale rts 0073.
Se ttin gamusi cale rt #
Select Add Alert. MBUX
multime diasy stem 299

ASS
YSTPL US service interva ldisp lay Fu
nction oftheASS YSTPL US service interva l
displ ay The
ASSYSTPL US service interva ldispla yon the
Ins trument Displaypr ov ides informatio non the
re maini ngtime ordis tance before thene xt
ser vice duedate.
Yo ucan hide this ser vice displa yusing thebac k
butt ononthelef t-hand sideofthesteer ing
wheel.
Depen dingonhowtheve hicle isused, the
ASS YSTPL US service interva ldispla yma y
shor tenth eser vice interva l,e.g. inthefo llo wing
cases :
R Mainl yshor t-dis tance drivi ng
R Whe nth eengine isoftenleft idling forlong
per iods
R Intheeve ntoffreq uent col dstar tphase s
Mer cedes-Ben zre comme ndsavoiding such
oper ating condit ions.
Yo ucan obtain informat ionconcernin gth eser v‐
icing ofyour vehicle from aqu alif ied spec ialist wo
rkshop, e.g.anaut hor ized Mercedes-Benz
Cent er. Displa
yingtheser vice dueda te On-boar
dcom puter:
4 Service 5
ASS YST PLUS
The next ser vice duedateis displa yed. #
Toexitth edisp lay: press thebac kbutt on
on thelef t-hand sideofthesteer ing wheel.
Bear inmind thefo llo wing relat ed topic:
R Oper ating theon- board computer
(/ page256). Inf
ormat iononregular maintenance work *
NO
TEPrema turewe arthro ugh failur eto
obser veser vice duedates Ser
vice workwhic his no tcar ried out atthe
ri ght time orincom pletely can lead to
inc reased wearand damag eto theve hicle. #
Alw aysobser vethepr escr ibed service
int erva ls. #
Alw aysha ve thepr escr ibed service
wo rkcar ried out ataqu alif ied spec ialist
wo rkshop. Special
service requ irement s The
prescr ibed service interva lis based onnor ‐
mal opera tionoftheve hicle. Maintenance work
will needto be per form ed mor eof tenif th eve hi‐
cle isoper ated under arduous conditions or
incr eased loads.
The ASSYSTPL US service interva ldispla yis onl y
an aid. Thedriver oftheve hicle bearsre sponsi‐
bility asrega rdsto whe ther maint enanc ewo rk
nee dstobe per form ed mor eof tenth an spec i‐
fi ed based ontheactual operating conditions
and/or loads.
Ex am ples ofarduous operating conditions :
R regular citydriving withfreq uent intermedi‐
at estops
R mainly short-distance drivi ng Ma
intena nce and care30
1

R
freq uent operation inmount ainouste rrain or
on poor road sur faces
R whe nth eengine isoftenleft idling forlong
per iods
R oper ation inpar ticula rly dus tycond ition s
and /orif air -rec ircula tion mod eis freq uen tly
used
In these orsimilar operating conditions ,ha ve the
int erior airfilt er ,engin eair clean er,engin eoil
and oilfilt er etc. chang edmor efreq uent ly.The
tir es mus tbe checkedmor efreq uentl yif th e
ve hicle isoper ated under increased loads. Fur‐
th er information canbeobt ained ataqu alif ied
spec ialistwo rkshop. Batt
erydisconne ctionperiods The
ASSYSTPL US service interva ldisp lay
can onlycalculat eth eser vice dueda te when
th ebat tery isconnect ed. #
Notedown theser vice duedatedispla yedon
th eins trument displaybef orediscon necting
th ebatt ery(/ page30 1). Engine
compartment Opening/closing
thehood &
WARNIN GRisk ofacci dent dueto driv‐
ing withth ehood unlocked
The hood mayopen andblockyo ur vie w. #
Neverre lease thehood when driving. #
Beforeev erytrip, ensur eth at thehood
is loc ked. &
WARNIN GRisk ofacci dent andinjury
when openingand closingthehood
The hood maysuddenl ydr op intoth eend
position .
Ther eis arisk ofinjur yfo ran yone inthe
hood's rang eof mo vement. #
Open orclose thehood onlywhen ther e
is nobody inthehood's rang eof mo ve‐
ment. &
WARNIN GDang erofburnswhen open‐
ing thehood
If yo uopen thehood when theengine has
ove rheat edordur ing afire intheengine
com partmen t,yo uco uld come intoco ntact
wit hho tga ses orother escaping operating
fl uids. #
Beforeopen ingthehood, allowthe
engine tocool down. #
Intheeve ntofafire intheengine com‐
par tmen t,ke ep thehood closed and
call thefire ser vice. &
WARNIN GRisk ofinju rydue tomo ving
par ts
Com ponents intheengine compartmen tma y
con tinue running orstar tup sudden ly,ev en if
th eignition isswitc hedoff.
Mak esur eof thefo llo wing beforeper form ing
ta sk sin theengine compartmen t: #
Swi tchth eignition off. 302
Maintenanc eand care