2021 MERCEDES-BENZ GLC SUV airbag

er
sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed intheTr ans mittedDat asect ionthat fol‐
lo ws (/ pag e27 1).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s th
ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system eCall
canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e269) ormanuall y(/ page27 0) Only
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n. Mes
sageson the displa y
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheMer cedes-
Benz emergency callsy stem (e.g. afa ult with
th espeak er,micr ophone, airbag,SOSbut‐
to n), acor responding messageappea rsin
th emultifunc tiondispla yof theins trument
clus ter. Tr
igg ering anaut omat icMer cedes‑B enz
emer gency call Re
quirement s:
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntly charge d. MBUX
multimedia system 269

The
Mercedes‑B enzemer gency callsy stem trig‐
ge rs an emer gency callau tomatical lyin thefo l‐
lo wing cases :
R Afteractiv ation ofthere stra int systems such
as airbags orEmer gency Tensi oni ng Device s
af te ran accide nt
R Afteran automatical lyinit iated emer gency
st op byActiveEmerg encyStop Assis t
The emer gency callha sbe en ma de:
R Avo ice con nection ismade tothe
Mer cedes‑Ben zemer gency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes‑ Benzemergency callcent er.
The Mercedes‑B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. If
no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
If an eme rgency callhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely. Tr
igg ering ama nual Mercedes-B enzemer ‐
ge ncy call #
Touse theSOS buttonin theov erhead
contr olpa nel: press and hold theSOS but‐
to nfo rat lea stone second (/page263). #
Touse voice contr ol:use theVo ice Cont rol
Sy stem voice com mand s. The
emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator .
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e. 27
0
MBUX multimedia system

Wi
ndo ws
R Clean thewindo wsinside andouts idewitha
dam pclo thand withacle anin gag ent recom‐
mend edforMer cedes-Benz.
R Donotuse dryclo thsor abr asiv eor sol vent-
ba sed cleani ng agents tocle an theinside of
windo ws.
Wi per blades
R Movethewiper arms intoth ere placemen t
position (/page12 8).
R With thewiper arms folded out,clean the
wiper blades withadam pclo th.
R Donotcle an thewiper blades tooof ten.
Ex terior light ing
R Clean thelenses withawe tsp ong eand mild
cle ani ng agent, e.g.car shampoo.
R Onlyuse cleaning agents orcleaning cloths
th at aresuit able forpla stic lens es.
Sensor s
R Clean thesensor sin thefront and rear
bum perswit hasof tclo thand carsham poo
(/ page17 1). R
Whenusing apo we rwa sher ,maint ainamini‐
mum distance of11.8 in(30 cm).
Ru nning boards
R Use waterand acid-free clea ning agents.
R Donotclea nth ealuminum trim inser tof the
ru nning board with alk aline oracidi ccle anin g
ag ent ssuc has wheel cleaner s.Do notuse
acidi callo ywheel cleaner sto remo vebrak e
dus t.The aluminum trim inser tscould other‐
wise bedamag ed.
Re ar vie wcamer aand surround viewcamer a
R Open thecamer aco verwit hth emultimedia
sy stem (/ page21 8).
R Usecle an waterand asof tclo thtocle an the
came ralens .
R Donotuse apo we rwa sher .
Ta ilpip es
R Clean withaclean ingagent recomme nded
fo rMer cedes-Benz, especiallyin thewint er
and afte rwa shing theve hicle.
R Donotuse acidic cleaning agents. Tr
aile rhitc h
R Obse rveth eno teson car ein thetra iler hitch
manuf acturer'soper ating instruction s.
R Donotclean theball neckwit hapo we r
wa sher orsolv ent.
R Remo vetrace sof rust on theball, forex am‐
ple, withawir ebr ush.
R Remo vedirtwit halint- free cloth.
R Afterclea ning, lightl yoil orgrease theball
head.
% Beforeusing trailer swit hanti- torsional cou‐
pling, observethemanuf acturer'soper ating
ins truction s. No
teson car eof theint erior &
WARNIN GRisk ofinju ryfrom plastic
par tsbreakin gof faf te rth euse ofsol‐
ve nt-ba sedcarepr od ucts
Ca reand cleanin gpr oduc tscon tainin gsol‐
ve nts can causesurfaces inthecoc kpit to
become porous. When theairbags are
deplo yed, plas ticpar tsma ybr eak away. 292
Maintenanc eand care

Occupant
safety Disp
laymes sages
Possible causes/conseq uencesand0050 0050
Solutions
0075 SRS Malfunct ionServic e
Required *T
herestra int system ismalfunct ioning(/page38). &
WARNIN GRisk ofinju rydue tomalfu nctions inthere stra int system
Com ponen tsinthere stra int system maybe activ ated unint entionally ornotdeplo yas planned inan acciden t. #
Have there stra int system checkedand repair edimmediat elyataqu alif ied spec ialistwo rkshop. 0075
Front LeftMalfunction
Service Required(exa mp le) *T
hecor responding restra int system ismalfunct ioning(/page38). &
WARNIN GRisk ofinju rydue tomalfu nctions inthere stra int system
Com ponen tsinthere stra int system maybe activ ated unint entionally ornotdeplo yas planned inan acciden t. #
Have there stra int system checkedand repair edimmediat elyataqu alif ied spec ialistwo rkshop. 0075
Left Side Curtain Airbag
Malfunction Service
Requ ired(Exam ple) *T
hecor responding windowcur tain airbag ismalfun ctionin g(/ page38). &
WARNIN GRisk ofinju ryor fata linj urydue toamalf unctionin thewindo wcur tain airbag
The windo wcur tain airbag mightbetrigg ered unin tentio nallyor might notbe trigg ered atall intheev ent ofan
acciden t. #
Have thewindo wcur tain airbag checkedand repair edimmediat elyat aqu alif ied spec ialistwo rkshop. 36
4
Displa ymessag esand warning/ indic ator lam ps

Disp
laymes sages
Possible causes/conseq uencesand0050 0050
Solutions
Fron tPassenger AirbagDis-
abled SeeOperator' sMan-
ual *T
hefront passeng erairbag hasbeen disabl edeve nth ough anadult oraper son ofadult statur eis on thefront
passeng erseat. Ifadditional forc es areapplied totheseat, thewe ight thesy stem detects maybe toolow. &
WARNIN GRisk ofinju ryor fata linj urydue toadisable dfron tpasse nger airbag
If th efront passeng erairbag isdisabled, thefront passeng erairbag willnotbe deplo yedin theev ent ofan acci‐
dent andcann otper form itsintended protect ive func tion.
A per son inthefront passeng erseat could then, forex am ple, com eint ocon tact with theve hicle's interior ,
especially ifth eper son issitt ing tooclose tothecoc kpit. #
Mak esur e,bo th bef oreand during thejour ney,that thest atus ofthefront passeng erairbag iscor rect. #
Stop theve hicle immediat elyinaccor dance withth etraf fic condi tions. #
Makesur eth at no obj ect sar etrapped underth efront passeng erseat. #
Chec kth est atus oftheaut omatic front passeng erairbag actuation (/page48). #
Ifneces sary,consu ltaqu alif ied spec ialistwo rkshop immediat ely.
Front Passeng erAirb ag
Enabl edSee Operator 's
Manu al *T
hefront passeng erairbag willbeenabled whiletheve hicle isin mo tion inthefo llo wing situat ions:
R Even when ach ild, aper son ofsmaller statur eor an obj ect weighin gless than thesy stem weight thre shold is
locat edon thefront passeng erseat
R Even when thefront passeng erseat isno toccupied
The system mayde tect obje ctsorforc es that areaddin gto thewe ight applied totheseat. Displa
ymessag esand warning/ indic ator lam ps 365

Disp
laymes sages
Possible causes/conseq uencesand0050 0050
Solutions &
WARNIN GRisk ofinju ryor deat hwhen usingach ild restra int system while thefront passeng erairbag is
enabled
If yo usec ureach ild inach ild restra int system onthefront passeng erseat andthefront passeng erairbag is
enabled, thefront passeng erairbag candeplo yin theeve ntofan acci dent.
The child could bestru ck bytheairbag. #
Ensur e,bo th bef oreand during thejour ney,that thest atus ofthefront passeng erairbag iscor rect.
NEVER useare ar wa rdfacing child restra int onaseat protect edbyan ACTIVE AIRBAGinfront ofit,DE ATHor
SERIOU SINJU RYtotheCH ILD can occur . #
Stop theve hicle immediat elyinaccor dance withth etraf fic condi tions. #
Makesur eth at no obj ect sar etrapped underth efront passeng erseat. #
Chec kth est atus ofaut omat icfron tpasse nger airbag actuatio n(/ page48) . #
Ifnec essar y,consu ltaqu alif ied spec ialistwo rkshop immediat ely.
PRE-S AFEInoperat iveSee
Operator's Manual *
The PRE‑S AFE®
funct ionsaremalfunct ioning. #
Consult aqu alif ied spec ialistwo rkshop. 366
Displa ymessag esand warning/ indic ator lam ps

Ac
tiv eSte ering Assis t
Ac tivati ng/d eactiv ating........... ..............192
Ac tiveEmerg encyStop Assis t............... 192
Ac tiveLa ne Chang eAssi st<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 192
Fu nctio n...<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011>190
Sy stem limits. ........................................1 90
Ad aptiv ecr uise contr ol
see ActiveDis tance AssistDIS TRONI C
Ad aptiv eHighb eamAssist
Fu nctio n...<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011>124
Swi tching on/of f.<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011> 125
Ad diti ves
Engi neoil.... ............ ..............................355
Fu el....................................................... 354
Ad diti ves(engine oil)
see Additiv es
Ad diti ves(fuel)
see Fuel
ADS PLUS dam ping system
see AIR BO DY CONTR OL
Af ter-sales service center
see ASSYSTPL US Air
bag
Re duced protect ion.. ...............................4 6
AIR BODY CONT ROL
Se tting <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 208
Sus pens io<0051001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011> 207
Ai rco ndi tioning men u
Ca lling <0058005300110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011> 136
Air distribut ion
Se tting. .................................................. 135
Se tting (MBU Xmul time diasy stem).. ..... 137
Air freshen ersystem
see Perfume atomiz er
Air inle t
see Air-water duct
Air pressu re
see Tire pressur e
Air suspension
see AIRBODY CONTR OL
Air vents
Ad jus ting (front) ............. ....................... 140
Ad jus ting (rea r).............. ........................ 140
Air vents
see Airvents Ai
r-condi tioningsystem
see Climat econ trol
Air -recir cula tion mode.............................. 138
Air -water duct
Ke eping free... ....................................... 288
Airbag Activati on........... .....................................38
Fr ont airbag (driver ,fr ont passeng er)......43
Ins tallation locations...............................4 3
Knee airbag.... .........................................4 3
Ov ervie w.. ............................................... 43
PA SSENGER AIRBAGind icat orlam p....... 48
Pr otect ion................................................ 44
Sid eairba g.<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011> 43
Wi ndo wcur tain airbag .............................4 3
Air flow
Se tting. .................................................. 135
Alar m
see Panic alar m
Al ar m system
see ATA(anti-t heftal ar m system)
All-wheel drive
see 4MA TIC Inde
x42
7

Amb
ientlighting
Se tting (mult imediasystem).. ................1 26
Andr oidAuto
see Smar tphone integr ation
Animals Pets intheve hicle ................................... 65
Anti-loc kbr aking system
see ABS(An ti-loc kBr akin gSy stem)
Anti-skid chains
see Snowch ains
Anti -thef tpr otection
Imm obiliz er...................................... ........ 86
Anticip ator yoccupa ntprotection
see PRE- SAFE®
(anticip ator yoccu‐
pa nt protect ion)
see PRE-S AFE®
PL US (antic ipatory
occupant protect ion plus)
Apple CarPla y®
see Smar tphon eint egr ation
Assis tance systems
see Drivin gsaf etysy stem
ASS YSTPL US
Batt erydi sconne ctionpe riods... ............ 281 Displa
yingtheser vice duedate............ 280
Fu nctio n/no tes.<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 280
Re gular maint enance work<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 280
Spec ialser vice requ iremen ts............ .... 280
ATA (anti-thef tala rm system)
Ac tivati ng/d eactiv ating theint erior
mo tion sensor .................................... ..... 89
Ar ming/ disarming theto w- aw ay alar m... 88
Dea ctivating thealar m............................ 87
Fu nctio n...<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011>86
Fu nctio nof theint erior motion sensor ....8 8
The tow- aw ay alar mfun ction ............ .......8 7
AT TENTI ONASSIST
Fu nctio n...<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011>178
Se tting <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 180
Sy stem limit ations. ........................... ..... 178
At tention assistant
see ATTENTION ASSIST
Au thorized Mercedes- BenzCenter
see Qualif iedspec ialistwo rkshop
Au thorized workshop
see Qualif iedspecialis two rkshop
Au tomatic distanc eco ntr ol
se eAc tiveDis tance AssistDIS TRONI C Au
tomatic drivin glights..... ...................... 122
Au tomatic engine star t(E CO star t/
sto pfunc tion)<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> .....152
Au tomatic engine sto p(E CO star t/
sto pfunc tion)<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> .....152
Au tomatic fron tpass engerfr on tair‐
bag shutoff
Fu nctio nof theaut omatic front
passeng erfront airbag shutoff................ 46
PA SSENGER AIRBAGind icat orlam p....... 48
Au tomatic fron tpass engerfr on tair‐
bag shutoff
see Automatic front pass engerfront
airb agshut off
Au tomatic mirrorfo lding function
Ac tivati ng/d eactiv ating........... ..............134
Au tomatic trans mis sion
DIR ECT SELEC Tleve r..... ........................ 157
Dr ive pr og ram disp lay. <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 156
Dr ive pr og rams...... ................................154
DY NA MIC SELE CTswitc h...................... 154
Eng aging drive po sitio n............ .............159
Eng aging neutr al....... .............................158
Eng aging par kposi tion......... .................158 428
Index