2021 MERCEDES-BENZ EQC SUV phone

Symbols
........................................................ 5At
agl ance .................................................... 6
Cockpit ........................................................... 6
Indica tor and warning lamps .......................... .8
Overhead contro l panel ................................ 10
Door operating unit and seat adjustment ..... 12
Emergencies and breakdowns ...................... 14Digital Owner's Manual
.............................16
Calling up the Digital Owner's Manual ..........16 Genera
l notes............................................. 18
Pr otection of the environment ......................18
Ta ke -ba ckof end-of-life vehicles ...................18
Mercedes-Benz GenuineParts ....................... 18
Owner's Manual ............................................ 19
Operating saf ety .......................................... .20
Declaration of conformity ............................. 22
Diagno stics connection ................................ 26
Qualified specialist workshop ....................... 27
Ve hicle registration ....................................... 28
Cor rect use of theve hicle ............................28 Information on
the REA CHregulation ........... 28
No tesfo r persons with electronic medi‐
cal aids ......................................................... 28
Implied warranty .......................................... .29
QR code forre scue card ...............................29
Data storage .................................................29
Copyright ...................................................... 33 Occupant saf
ety......................................... 34
Re stra int sy stem ...........................................34
Seat belts ..................................................... 36
Airbags ......................................................... 40
PRE-SAFE ®
sy stem ....................................... 48
Safely transporting children in theve hi‐
cle ................................................................49
No tes on pets in theve hicle .........................68 Opening and closing
.................................. 70
Ke y .............................................................. .70
Doo rs............................................................ 73
Load compartment ....................................... 78
Side windo ws............................................... 83
Sliding sunroof ............................................. 86
Ro ller sunblinds ............................................ 89 Anti-
theft pr otection .....................................89 Seats and
stowing ..................................... 93
No tes on the cor rect driver's seat posi‐
tion ............................................................... 93
Seats ............................................................ 94
St eering wheel ............................................ 102
Easy entry and exitfeature ........................ .103
Memory function ........................................ 105
St ow age areas ............................................ 106
Soc kets ....................................................... 11 8
Wi reless charging of the mobile phone
and connection with theex terior aerial ...... 12 0
Fitting/removing thefloor mats ................. 12 2 Light and sight
......................................... 12 3
Exterior lighting .......................................... 12 3
Interior lighting ........................................... 12 9
Wi ndsc reen wipers and windscreen
wa sher sy stem ............................................ 131
Mir rors ........................................................ 13 52
Contents

Climate control
........................................ 13 9
Overview of climate contro l systems ..........1 39
Operating the climate control sy stem ......... 14 0 Driving and pa
rking .................................. 147
Driving ........................................................ 147
DY NA MIC SELECT switch ............................1 57
Tr ansmission .............................................. .161
Fu nction of flex ible all-wheel distribution .. .163
Charging the high-voltage battery ............... 16 3
Pa rking ........................................................ 181
Driving and driving sa fety sy stems .............. 187
Tr ailer hit ch................................................ 239
Bicycle rack function .................................. 24 4
Ve hicle towing instructions ........................ .246 Instrument display and on-board
comp
uter.................................................. 248
No tes on the instrument display and on-
board computer .......................................... 24 8
Instrument display overview ...................... .249
Overview of buttons on thesteering
wheel ..........................................................2 50
Operating the on-board computer .............. 250 Overview of displa
yson the multifunc‐
tion display .................................................2 51
Head-up display .......................................... 251 MBUX multimedia sy
stem ...................... 254
Overview and operation .............................. 254
Sy stem settings .......................................... 263
Na vigation .................................................. 267
Te lephone .................................................. .274
Mercedes me and apps .............................. 277
Mercedes-Benz emer gency call sy stem ...... 286
Ra dio, media & TV...................................... 291
Sound settings ............................................ 297 Main
tenance and care ............................. 299
ASS YST PLUS service inter val display ........ 299
Engine compartment .................................. 300
Cleaning and care ...................................... .304 Breakdown assi
stance ............................. 311
Emergency .................................................. 311
Flat tyre ...................................................... 312
Battery (vehicle) .......................................... 317To
w- starting or towing away ....................... 320
Electrical fuses ........................................... 324 Wheels and tyres
..................................... 328
No tes on noise or unusual handling char‐
acteristics .................................................. .328
No tes on regular lyinspecting wheels and
tyres .......................................................... .328
No tes on snow chains ................................ 328
Ty re pressure .............................................. 329
Wheel change ............................................ .332
Emergency spa rewheel .............................. 342 Te
ch nical data .......................................... 344
No tes on tech nical da ta.............................. 344
On-board electronics .................................. 344
Re gulatory radio identification of small
components ...............................................3 46
Ve hicle identification plate, VIN and
engine number ...........................................3 46
Operating fluids .......................................... 348
Ve hicle data ................................................ 350
Tr ailer hit ch................................................ 353 Contents
3

Wire
less applications in theve hicle Te
ch nology Frequency rang eT ransmission output/magnetic field
st re ngth
Con venience central lo cking sy stem 20 kHz (9–90 kHz)≤ 72dBμA/m at 10 m
Wi reless po wer transmission 105 kHz (90–1 19kHz) ≤ 42 dBμA/m at10 m
Con venience central lo cking sy stem 120 kHz (1 19–135 kHz)≤ 42 dBμA/m at10 m
Wi reless po wer transmission 127 kHz (1 19–135 kHz)≤ 66 dBµA/m at10m with the magnetic field
st re ngth le vel decreasing 3dB/oc tave abo ve11 9
kHz
Nea r-field communication 13.553–13.567 MHz ≤ 42 dBμA/m at10 m
Con venience central lo cking sy stem, garage
door opener, tyre pressure monitoring sy stem 433 MHz (433.05–434.79 MHz)≤
10mW ERP
Heater boos ter function remo tecontrol, garage
door opener 868 MHz (868.0–868.6 MHz
)≤25 mW ERP
Heater boos ter function remo tecontrol, garage
door opener 869 MHz (868.7–869.2 MHz
)≤25 mW ERP
Blue tooth ®
, Kleer, RLAN, remo tecontrol, wi re‐
less headphones 2.4 GHz ISM band (2400–2483.5 MHz
)≤100 mW EIRP Gene
ral no tes 23

Ve
hicle comp onent (designation in
accordance with EU DoC) SA
Rva lue in W/k gA pplicable limitvalue
Ra dio data transmission telephone sys‐
tem < 0.4 W/k
g2 W/kg
Hermes 2. 1< 0.4 W/kg2 W/kg
Compensator ECE DE003 & ECE DE004 < 0.4 W/k g2W/kg
Ta blet PC SM-T230NZ < 0.7 W/kg4 W/kg
DA I RSE <1.8 W/k g4 W/kgJack
Copy and translation of
the original declaration
of confo rmity:
EC declaration of conformity
1.
The undersigned, representing
Manufacturer:
BRANO a.s.
74 741 Hradec nad Mor avicí, Opa vská 1000,
The Czech Republic ID No.:
64-387-5933
VA T No.: CZ64-387 -5933
her ewith declares under our sole responsibility
th at the product:
2. a)
Na me:
Jack
Ty pe, Number:
A) A 164 580 02 18, A 166 580 0118
B) A 240 580 00 18 C) A 639 580 02
18
D) A 639 580 03 18
E) A 910 580 00 00
F) A 247 580 00 00, A 293 580 00 00
Ye ar of manufacture: 2020
Complies with all releva nt pr ovisions
Directive No. 2006/42/EC
b)
Desc ript ion and purpose of use: General no
tes25

R
system reactions in special driving situations,
such as airbag deployment or the inter ven‐
tion of stability control sy stems
R information on events leading tovehicle
damage
R charge leve l of the high-voltage batter y,esti‐
mated range
In cer tain cases, it may be requiredtostore data
th at wo uld ha veotherwise been used only tem‐
poraril y.This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the
case of warranty claims and quality assurance
measures.
In general, there adout is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the ve
hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement.
To that end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmitted
along with theve hicle identification number to
th e manufacturer. Furthermore, the manufac‐
turer is subject toproduct liability. Forth is rea‐
son the manufacturer also uses operational data
from theve hicle, forex ample, forre calls. These
da ta can also be used toexamine the cus tom‐
er's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individ‐
ual settings in theve hicle and change or reset
th em at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate control settings R
individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐ General no
tes31

ticula
r,when you use online services in accord‐
ance with the settings that you ha veselected.
Smartphone integ ration (e.g. Android Autoor
Apple CarPlay ®
)
If yo ur vehicle is according lyequipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integrated in
th eve hicle. Images and audio from the smart‐
phone can be output via the multimedia sy stem.
Cer tain information is simultaneously transfer‐
re dto yo ur smartphone. Depending on the type
and integration, this includes position data, day/
night mode and other general vehicle statuses.
Fo r more information please consult the Owner's
Manual of theve hicle/inf otainment sy stem.
This integration allo wsthe use of selected
smartphone apps, such as navigation or music
pla yer apps. There is no fur ther interaction
between the smartphone and theve hicle; in par‐
ticular, vehicle data is not directly accessible.
The type of additional data processing is de ter‐
mined bythe pr ovider of the app being used.
Which settings you can make, if an y,depends on th
e specific app and the operating sy stem of
yo ur smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is made possible bythe
ve hicle's own transmitter and recei ver or by a
mobile end device that you ha vebrought into the
ve hicle, forex ample, a smartphone. Online func‐
tions can be used via the wireless network con‐
nection. This includes online services and appli‐
cations/apps pr ovided to yo uby the manufac‐
turer or by other pr oviders.
Manu factu rer's se rvices
Re garding the manufacturer's online services,
th e individual functions are described bythe
manufacturer in a suita ble place,forex ample, in
th e Owner's Manual or on the manufacturer's
we bsite, where there leva nt da taprotection
information is also given. Personal data may be
used forth e pr ovision of online services. Data are
exchanged via a secure connection, such as
th e manufacturer's designated IT sy stems. Any
personal data which are collected, processed
and used, other than forth e pr ovision of serv‐
ices, is done so exclusively on the basis of legal
permission. This is the case, forex ample, for a
legally prescribed emergency call sy stem, a con‐
tractual agreement or when consent has been
given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva‐
te d. This excludes legally prescribed functions
and services, such as an emer gency call sy stem.
Third party services
If yo u use online services from other pr oviders
(third parties), these services are there sponsi‐
bility of the pr ovider in question and subject to
th at pr ovider's data pr otection conditions and
te rm s of use. As a general rule, the manufac‐
turer has no influence on the conte nt
exc hanged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent 32
General no tes

Each
vehicle occupant must make sure of the
fo llowing:
R Fasten seat belts cor rectl y.Pregnant
wo men must take particular care to
ensure that the lap belt ne ver lies across
th e abdomen.
R Adopt the cor rect seat position and keep
as faraw ay as possible from the airbags.
R Obser vethefo llowing information. #
Alw ays make sure that there are no
objects between the airbag and vehicle
occupant. To
avo idtherisks resulting from the deployment
of an airbag, each vehicle occupant must
obser vethefo llowing information in particular:
R Before starting your journe y,adjust your seat
co rrectly; the driver's seat and front
passenger seat should be mo ved as far back
as possible.
When doing so, alw ays obser vethe informa‐
tion on the cor rect driver's seat position
(/ page 93). R
Only hold thesteering wheel bythesteering
wheel rim. This allows the airbag tobe fully
deplo yed.
R Alw ays lean against the seat backrest when
th eve hicle is in motion. Do not lean forw ards
or against the door or side windo w.You may
ot herwise be in the deployment area of the
airbags.
R The occupants must alw ayske ep their feet
on thefloor. Do not put your feet on the
cockpit, forex ample. Your feet may other‐
wise be in the deployment area of the airbag.
R Ifch ildren are tra velling in theve hicle,
obser vethe additional no tes (/ page 50).
R Alw aysstow and secure objects cor rectly.
Objects in theve hicle interior may pr event an
airbag from functioning cor rectly. Each vehicle
occupant must alw ays make sure of thefo llow‐
ing in particular:
R There are no people, animals or objects
between theve hicle occupants and an air‐
bag. R
There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on the grab handles or coat hooks.
R There are no accessory parts, such as mobile
navigation devices, mobile phones or cup
holders, within the deployment area of an air‐
bag, e.g. on the cockpit, on the door, on the
side window or on the side trim.
In addition, no connecting cables, tensioning
st ra ps or retaining stra ps must be routed or
attached totheve hicle within the deploy‐
ment area of an airbag. Alw ays comply with
th e accessory manufacturer's ins tallation
instructions and, in particular, the no tes on
suitable places for ins tallation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. 42
Occupant saf ety

#
Remo vethe emer gency key ( / page 72). #
Press release knob 2down fully and slide
co ver1 inthe direction of the ar row. #
Fold out co ver1 inthe direction of the
ar row and remo ve. #
Remo vebattery compartment 3and take
out the dischar ged batter y. #
Insert the new battery into battery compart‐
ment 3. Obser vethe positive pole marking
in the battery compartment and on the bat‐
te ry when doing this. #
Push in battery compartment 3. #
Re-attach co ver1 and push it until it
engages. Problems with
theke y,troublesho oting Yo
u can no lon ger lo ckor unlock theve hicle
Po ssible causes:
R The key bat tery iswe ak or dischar ged. #
Check the battery using the indicator lamp
(/ page 70). #
Replace theke y bat tery, if necessary
(/ page 72). #
Use there placement key. #
Use the emer gency keyto lock or unlock
(/ page 77). #
Have theke ych ecked at a qualified specialist
wo rkshop.
There is inter fere nce from a po werful radio
signal source
Po ssible causes if the function of theke y is
impaired:
R high voltage po wer lines R
mobile phones
R electronic devices (no tebooks, tablets)
R shielding due tome tal objects or induction
loops for electrical gatesystems or auto‐
matic bar riers #
Make sure that there is suf ficient di stance
between theke y and the po tential sou rce of
inter fere nce.
Yo u ha velost a key #
Have theke y deacti vated at a qualified spe‐
cialist workshop. #
If necessar y,ha ve the mechanical lock
re placed as well. Doors
Note
s onthe additional door lock The additional door lock is only
available for
ve hicles forth eUni ted Kingdom. Opening and closing
73