2021 MERCEDES-BENZ EQC SUV ECU

Yo
u can use thefo llowing services via the multi‐
media sy stem and theove rhead control panel,
fo rex ample:
R Accident and Breakdown Management (me
button or situation-dependent displ ayinthe
multimedia sy stem)
R Mercedes-Benz emer gency call sy stem (auto‐
matic emer gency call and SOS button)
The Mercedes me connect Accident and Break‐
down Management and the Mercedes-Benz
emer gency call centre are available to you
around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 279).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 280).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, firs t call
th e national emer gency services using the
st andard national emer gency service telephone
numbers. In emer gencies, you can also use theMercedes-Benz emer
gency call sy stem
(/ page 287).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 287)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect Acci‐
dent and Breakdown Management. Forw ard‐
ing the call is ho wever not possible in all
countries. R
Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide af ter auto‐
matic accident or breakdown de tection
(/ page 280)
In theeve nt of a breakdown or accident, fur‐
th er vehicle data is sent which enables opti‐
mal support bythe Mercedes-Benz Cus tomer
Centre and the authorised service partner or
breakdown assis tance.
R Addition tothe Mercedes me connect
service Telediagno stics
Wi th th eTe lediagno stics function, specific
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clearly interpr eted and are available thro ugh
th e monitoring of components that are sub‐
ject todiagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via
th e multimedia sy stem tocontact the 278
MBUX multimedia sy stem

Mercedes-Benz Cus
tomer Centre for fur ther
help. This prom ptinthe multimedia sy stem
only appears when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver‐
age, mobile network quality and the ability of
th e processing sy stems tointerpr etthe
trans ferred data. In some circums tances,
th is can result in dela ysorthefa ilure of the
information toappear in the multimedia sys‐
te m.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferre d during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services Yo
u can find out which da tais transfer red when
using the services in the cur rently valid
Mercedes me connect term s of use and the data
pr otection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account. Mercedes me calls
Making a call via
theove rhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service or information calls
2 SOS button co ver
3 SOS button (emergency call sy stem)
Making a Mercedes me call #
Press me button 1. MBUX multimedia sy
stem 279

R
Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted
in the second stage toenable an optimal
service.
An overview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitte d withinthe scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requiredtoprocess the incident, forw ar‐
ded tothe service partner authorised bythe Mercedes-Benz Cus
tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre.
% The recorded message is not available in
eve rycountr y. Overview of
the Mercedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and of fers
from Mercedes-Benz will be available to you.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia sy stem. In
theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes
me user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car Of fice or the
we b br ows er depending on availability Overview of In-Car Of
fice Using In-Car Of
fice, you can connect your online
services with the multimedia sy stem.
Re quirements for In-Car Of fice:
R Your mobile phone is connected with the
multimedia sy stem.
R You ha vea user account forth e Mercedes
me Portal.
R The In-Car Of fice service is acti vated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. Of fice 365, and ha veconnected MBUX multimedia sy
stem 283

Fi
rs t-aid kit (soft-sided) overview Fir
st-aid kit (so ftsided) 1is in the load com‐
partment in the left-hand stowage net. Re
moving the fire extinguisher &
WARNING Risk of accident due toan
incor rectly secu redfire extinguisher in
th e driver's foot we ll
A fire extinguisher may impede pedal tr avel
or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle.
The fire extinguisher can be flung around and
injure the driver or other vehicle occupants. #
Alw aysst ore and secure thefire extin‐
guisher in the brac ket. #
Do not remo vethefire extinguisher
while driving. #
Left-hand drive vehicle: pulltab1
upwards. #
Right-hand drive vehicle: pulltab1 down‐
wa rds. #
Remo vefire extinguisher 2. Flat tyre
Note
s onflat tyres &
WARNING Risk of accident due toaflat
tyre
A flat tyre af fects the driving characteristics
of theve hicle. 312
Breakdown assis tance

Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Obser
vethis Owner's Manual.
If yo u do not wanttouse theve hicle for a long
period of time, consult a qualified specialist
wo rkshop. Note
s onthe high-voltage bat tery &
DANG ER Risk of explosion from exces‐
sive internal pressure of the high-voltage
battery
Flammable gas may escape and ignite in the
ev ent of a vehicle fire. #
Stop thech arging process immediately
in case of unusual odours, smo keor
burn mar ks. #
Lea vethe danger zone immediatel y.
Secu rethe danger zone at a suf ficient
di st ance. #
Call thefire brigade. Obser
vethe no tes on charging the high-voltage
battery (/ page163). Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Breakdown assis
tance 319

%
The transmission may be loc ked in position
j intheeve nt of dama getothe electrics.
To shift toi , pr ovide the on-board electri‐
cal sy stem with po wer (/ page 320). #
Load theve hicle onto the transpor ter. #
Shift the transmission toposition j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle. *
NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. To
wing eyesto rage location To
wing eye1 is under the load compartment
fl oor. Installing
theto wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eyeclockwise as far as it
will go and tighten. Breakdown assi
stance 323

#
When the fuse box is open, make sure
th at no moisture can enter the fuse
box. #
When closing the fuse box, make sure
th at the seal of the lid is positioned cor‐
re ctly on the fuse box. If
th e newly inser ted fuse also blo ws, ha vethe
cause traced and rectified at a qualified special‐
ist workshop.
Ensure thefo llowing before replacing a fuse:
R The vehicle is secured against rolling away.
R All electrical consumers are switched off.
R The ignition is switched off.
The electrical fuses are located in various fuse
bo xes:
R Fuse box in the engine compartment on the
driver's side (/ page 325)
R Fuse box on the driver's side of the cockpit
(/ page 326)
R Fuse box in the front passenger foot we ll
(/ page 326) R
Fuse box in the load compartment on the
ri ght-hand side of theve hicle, when vie wed
in the direction of tra vel (/ page 327) Opening and closing
the fuse box in the
engine compa rtment Re
quirements:
R A dry clo thand a sc rewdriver are available.
Obse rveth e no tes on electrical fuses
(/ page 324).
Opening &
WARNING Risk of inju ryfrom using the
windscreen wipers while the engine bon‐
net is open
When the engine bonn etis open, and the
windscreen wipers are set in motion, you can
be trapped bythe wiper linkage. #
Alw ays switch off the windscreen wip‐
ers and ignition before opening the
engine bonn et. #
Turn retai ning clips 2on co ver1 aqu ar‐
te r-turn anti-clo ckwise. #
Fold co ver1 up in the direction of the
ar row. Breakdown assis
tance 325

&
WARNING Risk of accident due toincor‐
re ct tigh tening torque
The wheels could come loose if the wheel
bolts or wheel nuts are not tightened tothe
prescribed torque. #
Ensu rethat the wheel bolts or wheel
nuts are tightened tothe prescribed
tightening torque. #
Ifyo u are not sure, do not mo vethe
ve hicle. Contact a qualified specialist
wo rkshop and ha vethe tightening tor‐
qu ech ecked immediately. #
Check the tyre pressure of the newly fitted
wheel and adjust it if necessa ry.
% The following does not apply if the new
wheel is an emer gency spa rewheel. #
Vehicles with a tyre pressure monitoring
sy stem: restart the tyre pressure monitoring
sy stem (/ page 332). Emer
gency spare wheel Note
s onthe emer gency spare wheel &
WARNING Risk of accident caused by
incor rect wheel and tyre dimensions
The wheel or tyre size and the tyre type of
th e emer gency spa rewheel or spare wheel
and the wheel tobe replaced may dif fer. The
emer gency spa rewheel or spare wheel can
significantly impair driving characteristics of
th eve hicle.
To preve nt hazardous situations: #
Drive carefully. #
Neverfit more than one emer gency
spa rewheel or spare wheel that dif fers
in size. #
Only use an emer gency spa rewheel or
spare wheel brief ly. #
Do not deacti vate ESP ®
. #
Have the emer gency spa rewheel or
spare wheel of a dif fere nt size replaced
at the nearest qualified specialist work‐ shop. The new wheel must ha
vethe
cor rect dimensions. %
The emergency spa rewheel is secured in the
emer gency spa rewheel bag in the load com‐
partment.
Obser vethefo llowing no tes on fitting an emer‐
ge ncy spa rewheel:
R Check the tyre pressure of the emer gency
spa rewheel fitted. Co rrect the pressure as
necessar y.
R The maximum permissible speed with an
emer gency spa rewheel fitted is 80 km/h.
R Do not fit th e emer gency spa rewheel with
sn ow ch ains.
R Replace the emer gency spa rewheel af ter six
ye ars at the latest, rega rdless of wear. 342
Wheels and tyres