2021 MERCEDES-BENZ E-CLASS SEDAN service

Digita
l– in theve hicl eV ehicledocument walletD igital–on theInt erne tD igital–as an app
Fa mili arize yourself withth econ ‐
te nts oftheOper ator's Manual
dir ect lyvia theve hicle's multi‐
media system (menu item "Vehi‐
cle information ").Startwit hth e
qu ick guide orbroaden your
kn ow ledg ewit hpr act ical tips. Her
eyo ucan find com prehe n‐
si ve informatio nabout operating
yo ur vehicle andabout services
and guar antees inprint ed form . Yo
ucan find theOper ator's Man‐
ual ontheMer cedes- Benzhome‐
pag e. The
Mercedes- BenzGuides app
is available free- of-charge in
fa mili arapp stor es. É213
5847118~ËÍ
2135847118 Apple
®
iOS AndroidTM Or
der no.P213 1550 13 Partno. 21358 471 18
Edi tionB-202 1 E-Clas
sSedan Op
erator' sMa nua l
Mer cedes-BenzMerc edes- Benz E-ClassSedan

Infr
ared-r eflectiv ewindshi eldfunction ........ 136 Clim
atecontr ol......................................... 13 7
Ov ervie wof climat econt rolsy stems ..........1 37
Oper ating theclimat econ trol system ......... 138 Dr
ivin gand parking ................................. 144
Dr iving ............ ........................ ............ ........144
DY NA MIC SELE CTswitc h... ........................ 156
Au tomatic transmiss ion.............................. 158
Fu nctio nof the4MA TIC.............................. 162
Re fuel ing...... ............................................... 162
Pa rking .......................................................1 64
Dr iving and drivi ng safety systems .............. 172
Ve hicle towing instruct ions .........................2 25 Ins
trument Displa yand on-b oard
co mp uter ...... ............................................226
No teson theIns trument Displayand on-
boar dcom puter.............................. ............ 226
Ins trument Displayove rview ............ .......... 227
Ov ervie wof thebutt ons onthesteer ing
wheel ..........................................................2 28 Oper
ating theon- boar dcom puter.............. 228
Ov ervie wof displa yson themultifunc ‐
tion displa y... .................................... ..........2 30
Head -upDispl ay<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> 230 MBUX
multimediasy stem ...................... 233
Ov ervie wand oper ation .................. ............ 233
Sy stem settings .............................. ............ 241
Na vig ation .......................................... ........245
Te lephon e........................................ ...........2 51
Mer cedes meand apps .................. ............ 254
Mer cedes-Ben zemer gency callsy stem ...... 262
Ra dio &media .................................. .......... 266
Sound settings ............................................ 273 Maint
enanc eand care...... ....................... 274
ASS YSTPL US service interva ldispla y.........2 74
Engi necompar tment............. ............. ........275
Clean ingand care.......................................2 82 Br
eakdo wnassi stance ............................ 288
Emerg ency.......................................... ........288
Flat tire....... ................................................ 290 Batt
ery(v ehi cle) ....... .................................. 296
To w star tin gor towing away <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 301
Ele ctrica lfus es<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 305 Whe
elsand tires <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 309
No teson noise orunusua lhandling char‐
act eristic s...................................................3 09
No teson regular lyinsp ecting wheels and
tir es ............................................................ 309
No teson sno wch ains .................................3 10
Ti re pressur e...............................................3 10
Loadi ngtheve hicle .....................................3 17
Ti re labeling ................................................ 321
Def inition ofterm sfo rtir es and loading ..... 326
Cha nging awhee l..... .................................. 329
Emer gency sparewheel .............................. 338 Te
ch nical data.......................................... 340
No teson tech nica lda ta <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 340
Ve hicle electr onics .....................................3 40
Ra dio oper ating permits forve hicle com‐
ponent s... ................................................... 342
Ve hicle identif ication plate,VIN and
engine number overview ............................ 342 Cont
ents 3

The
original purchase agreeme ntforyo ur vehicle
cont ains alis tof all ofthesy stems inyour vehi‐
cle.
Should youha ve anyqu estion scon cerning
eq uipment andoper ation, please consult an
aut hor ized Mercedes- BenzCenter.
The Oper ator's Manual andMaint enanc eBook let
ar eim por tant docum ents andshould be kept in
th eve hicle. Ser
vice andvehicl eoper ation Ve
hicl eoper ation outside theUS Aor Cana da When
youar eabr oad withyo ur vehicle, observe
th efo llo wing points:
R Service point sor replacemen tpar tsma yno t
be available immediat ely.
R Unleaded fuelmayno tbe available forve hi‐
cles withacat alytic converter .Leaded fuel
ma ycause damag eto thecat alytic converter .
R The fuel mayha ve an extreme lylow oct ane
numb er.Un suit able fuelcancause engine
damag e. Some
Mercedes-Benz modelsareav ailable in
Eur ope thro ugh ourEuropean DeliveryPr og ram.
Fo rmor einf ormation, pleaseconsult anauthor‐
ized Mercedes‑B enzservice center,or write to
one ofthefo llo wing address:
In theUS A:
Mer cede s-Benz USA,LLC
Eur opea nDeliv eryDepar tment
One Mercedes-Benz Drive
Sandy Springs, GA30328
In Canada:
Mer cedes-Benz Canada,Inc.
Eur opea nDeliv eryDepar tment
98 Vande rhoof Avenue
To ronto, Ont ario M4G 4C9 Mai
nten anc e Yo
ur cus tomer advisorconf irms theser vice in
th eser vice repor t. Ro
adside Assistan ce The
Mercedes -Benz Roadside Assis tance Pro‐
gr am offers tech nica lhel pin thecase ofa
br eakdo wn.Your calls totheto ll-f reeRo adside
As sis tance Hotline areans weredby our agents
24 hour sa da y,365 days aye ar.
1- 80 0-FO R-MER Cedes (1-800-367-63 72)(US A)
1-8 00-387-0 100(Canada)
Yo ucan find further information inthe
Mer cedes-Ben zRo adside Assis tance Progr am
br oc hu re (US A)orthe"R oadside Assistance"
secti onintheSer vice andWarrant ybook let
(Canad a).Youwill find both intheve hicle docu‐
ment wallet. Chang
eof address orchang eof ow ner ship In
theeve ntofach ang eof addr ess, please send
us the"No tification ofaddr esschang e"inthe
Ser vice andGuarant eeboo kletor simpl ycal lth e
Mer cedes-Ben zCus tomer Assis tance Center
(US A)on theho tline number
1-8 00-FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )on 1-800-38 7-0100. We 22
Gener alno tes

can
then reac hyo uin atim elyfa shion, ifneces‐
sar y.
If yo usell your Mer cedes,pleas elea veall liter a‐
tur ein theve hicle sothat itis available tothe
ne xt ow ner .If yo uha ve pur chased aused vehi‐
cle, please sendusthe"No tice ofPur chase of
Used Car"intheSer vice andGuar anteebookle t
or sim plycall theMer cedes- BenzCustomer
Assis tance Center (US A)attheho tline number
1-8 00-FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )at 1-800-38 7-0100. Po
ssible dangerdue tosubs tances hazard‐
ous tohealth In
com pliance withPr oposi tion65("Prop65"),
th efo llo wing detach able label hasbeen added to
eac hve hicle soldinCali forn ia: Oper
ating safety
* NO
TEPlug -in hybrid #
Obser vetheno tesin theSupplement .
Yo uco uld other wise failto recogni ze
da ngers. &
WARNIN GRisk ofacci dent dueto mal‐
functions orsystem failur es
To avo idmalfun ctions orsystem failur es: #
Alw aysha ve thepr escr ibed service and
maint enanc ewo rkas wellan yre qu ired re
pair scar ried out ataqu alif ied spe‐
cialis two rkshop. &
WARNIN GRisk ofacci dent orinju rydue
to inc orrect mod ifica tions onelectr onic
com pone ntparts
Modif ication ofelectr oniccomponent s,their
sof twareor wir ing could impair their func tion
and/or thefunc tion ofother networke dcom‐
ponen tpar tsor saf ety-re leva nt systems.
This canendang ertheoper ating safetyof the
ve hicle. #
Neverta mp erwit hth ewir ing and elec‐
tr onic componen tpar tsor their soft‐
wa re. #
Yousho uld have all workon electr ical
and electr oniccomponent scar ried out
at aqu alif ied spec ialistwo rkshop. Obser
vethe"On-boar delectr onics"sect ionin
"T ec hnical data". Gener
alno tes 23

Con
necting and usingano ther device withth e
diagnos ticsconnection canhave thefo llo wing
ef fects:
R Malfunctions intheve hicle system
R Perm anen tdamag eto vehicle component s
Please referto thewa rrant yte rm sand condi‐
tions forth is matt er. Mor
eover,connecti ngequipme nttothediagnos‐
tics connect ioncan lead toemissions monitor‐
ing information beingrese t,forex am ple. This
ma ylead totheve hicle failing tomee tth e
re qu iremen tsof thene xt emissions inspection
dur ing themain inspect ion. Qualif
iedspecialis two rkshop
* NO
TEPlug -in hybrid #
Obser vetheno tesin theSupplement .
Yo uco uld other wise failto recogni ze
da ngers. An
author ized Mercedes-B enzCent erisaqu ali‐
fi ed specialis two rkshop. Ithas theneces sary
special skills,tools and qualif icat ionsto cor‐
re ctly carryout thewo rkrequ ired on your vehi‐
cle. This particular lyapplies tosaf ety-re leva nt
wo rks.
Alw aysha ve thefo llo wing workcar ried out on
yo ur vehicle ataqu alif ied spec ialistwo rkshop:
R Safety-re leva nt wo rks R
Service andmaintena nce work
R Repair work
R Modif ications aswellas installation sand
con versions
R Workon electr oniccomponent s
R Vehicl eswith 48Von-b oardele ctrical
sy stem (EQ boos tte ch nology): workon
high voltag ecom pone ntsof the48 Von-
boar delectr icalsystem
Mer cedes‑ Benzrecomme ndsanauthor ized
Mer cedes‑B enzCent er. Cor
rect use oftheve hicl e
If yo ure mo veanywa rning sticke rs,yo uor other s
could failto recogni zecer tain dang ers. Lea ve
wa rning sticke rs inposit ion.
Obser vethefo llo wing informatio nin par ticular
when drivin gyo ur vehicle:
R thesaf etyno tesin this manual
R tech nica lda ta forth eve hicle
R traf fic ru les and regulations Gener
alno tes 27

QR
code forre scue card
QR codes areatt ached inthefuel filler flap and
on theopposit eside ontheB-pillar .In theeve nt
of an acci dent, rescue services canusetheQR
code toquickl yfind theappr opriatere scue card
fo ryo ur vehicle. Thecurrent rescue cardcon‐
ta ins themos tim por tant informa tionab ou tyo ur
ve hicle inacom pact form ,e.g. thero utin gof the
electr iclines.
Fu rther information canbeobt ained athttps: //
www .mercedes-benz .de/qr-code. Data
storage Data
processi ngintheve hicl e Ele
ctroni cco ntr olunits
Electr oniccontr olunits areins talled inyour vehi‐
cle. Contr olunits process datawhic h,forex am‐
ple, they recei vefrom vehicle sensor s,ge ner ate
th emselv esorexch ang ebe tween themselv es.
Some control units arere qu ired forth esaf e
oper ation ofyour vehicle, some assistyo uwhen
dr ivin g,suc has driver assis tance systems, while
ot her senable comfortor infotainm entfunction s. The
follo wing prov ides youwit hge ner alinf orma ‐
tio nre ga rding datapr oces sing intheve hicle.
Ad dition alinf ormation rega rding exact lywh ich
da ta inyour vehicle arecollect ed,save dand
tra nsmit tedto third par ties and forwha tpur‐
pose, canbefound intheinf ormation direct ly
re lat ed tothefunc tionalch aract eristic sin qu es‐
tion intheir respectiv eoper ating instructions.
This information isalso available online and,
depen dingon theve hicle equipment, digitally.
Pe rsonal data
Ev eryve hicle isidentif iedbyauniq uevehicle
identif ication number .Depending onthecoun‐
tr y, this vehicle identif ication number canbe
used by,fo rex am ple, government alau thor ities
to determ ine theidentit yof theow ner .The reare
ot her possibili tiestouse dataco llec tedfrom the
ve hicle toident ifytheow ner ordriver ,su ch as
th elicense platenumber .
Ther efor e, dat age ner ated orproce ssedby con‐
tr ol uni tsma ybe attr ibut ab leto aper son or,
unde rcer tain con dition s,becom eatt ribut able to
a per son .De pen dingon whic hve hicle dataar e
av ailable, itma ybe poss ibletomak einf erences abou
t,forex am ple, your drivin gbeha vior,yo ur
loc atio n,your routeor your use pattern s.
Leg alrequ irement sre ga rding thedisclos ure
of data
If leg allyre qu ired todo so, manuf acturersar e, in
individual cases,legallyoblig edtoprov ide gov‐
er nm ent alent ities ,upon requ estand tothe
ex tent requ ired, datast or ed bythemanuf ac‐
tur er.Fo rex am ple, this ma ybe thecase during
th einve stigation ofacr imin aloffense.
Go vernment alentities areth emselv es,inindivid‐
ual cases andwithin theapplicable legalframe‐
wo rk,aut hor ized toread out datafrom theve hi‐
cle. Inthecase ofan acciden t,inf ormation that
can help withan inve stigation can,th er efor e, be
ta ke nfrom theairbag control unit, forex am ple.
Oper ational data intheve hicl e
This isdat are ga rding theoper ation oftheve hi‐
cle, whic hha ve been processed bycontr oluni ts.
Thi sincl udes thefo llo wing data,forex am ple:
R Vehicle status informat ionsuchas thespeed,
longitudin alaccelera tion,lat eral accelera ‐
tion ,number ofwheel revo lution sor thefa s‐
te ned seatbe lts displ ay 30
Gener alno tes

R
Ambi entcond itions, such astemp eratur e,
ra in sen sor ordis tance sens or
Ge ner ally,th euse ofthese datais temp orar y;
th ey will notbe stor ed beyond theper iod of
oper ation andwillonlybe processed within the
ve hicle itself. Controlunits oftencont ain da ta
memor iesforve hicle keys,fo rex am ple. Their
use permitsth ete mp oraryor per manent docu‐
ment ation oftech nica linf orma tionab ou tth e
ve hicle's operating stat e, com ponent loads,
main tenance requ iremen tsand tech nica lev ent s
or malfunct ions.
Depen dingontheve hicle equipment, thefo llo w‐
ing dataar estor ed:
R Oper ating status ofsystem com ponen ts,
suc has fill le ve ls, tirepr essur eor batt ery
st atus
R Malfun ction sor faults inim por tant system
com ponen ts,suc has lights orbrak es
R System react ionsin spec ialdrivin gsit ua‐
tio ns,suc has airbag deploymentor theint er‐
ve ntio nof stabilit ycon trol systems
R Information onevent sleading tovehicle
damag e In
cer tain cases ,it ma ybe requ ired tostor edat a
th at wo uld have other wise been usedonlyte m‐
por arily. This maybe thecase ifth eve hicle has
de tected amal functi on,forex am ple.
If yo uuse services, suchas repair services and
maint enanc ewo rk,st or ed oper ational dataas
we llas theve hicle identif ication number canbe
re ad out and used. Theycan beread out by
ser vice networkem ployees, suchas workshops
and manuf acturersor third par ties ,suc has
br eakdo wnservice s.The same istrue inthe
case ofwa rrant yclaim sand qualit yassur ance
meas ures.
In gener al,th ere ad out isper form ed via the
leg ally prescr ibed portfo rth ediagnos ticscon‐
nect ionintheve hicle. Theoper ational datath at
ar ere ad out documen tte ch nica lst at es ofthe
ve hicle orofindividua lcom ponent sand assis tin
th ediagnosis ofmalfunct ions,compliance with
wa rrant yoblig ationsand qualit yim prove ment.
To that end ,th ese data,in par ticular information
about componen tloads, tech nica lev ent s,mal‐
func tionsand other faults maybe transm itted
alon gwit hth eve hicle identif ication number to
th emanuf acturer.Fu rther mor e,themanuf ac‐ tur
erissubject toproduct liability .Fo rth is rea‐
son themanuf actureralso uses operational data
fr om theve hicle, forex am ple, forre cal ls. The se
da ta can also be used toexamin eth ecus tom‐
er's warrant yand guar anteeclaim s.
Fa ult mem ories intheve hicle canberese tby a
ser vice outle tor atyour requ estas par tof repair
or maint enanc ewo rk.
Con venience andinfotainmen tfuncti ons
Yo ucan stor econ venie nce setting sand individ‐
ua lse ttings intheve hicle andchang eor rese t
th em atanytime.
Depen dingontheve hicle equipment, this
inc ludes thefo llo wing settings ,fo rex am ple:
R Seat andsteer ing wheel position s
R Suspension andclimat econ trol settings
R Individual settings, suchas interior lighting
Depen dingontheselect edequipment, youcan
im por tdat aint ove hicle infotainm entfunction s
yo urself . Gen
eral no tes 31

Dep
endingontheve hicle equipment, this
inc ludes thefo llo wing data,forex am ple:
R Mult imed iadat a,suc has music ,fi lms orpho‐
to sfo rpla yba ckinan integr ated multim edia
sy stem
R Address book datafo ruse inconnection with
an integr ated hands-fr eesystem oran inte‐
gr ated navig ation system
R Entere dna vig ation destinations
R Data about theuse ofInt erne tser vices
These datafo rcon venie nce and infotainm ent
fun ction sma ybe save dlocall yin theve hicle or
th ey ma ybe locat edon ade vice whichyouha ve
connect edtotheve hicle, suchas asmar tphone,
USB flash drive or MP3 player.If yo uha ve
ent ered these datayo urself ,yo ucan deletethem
at anytime.
This datais transmit tedfrom theve hicle tothird
par ties onlyat your requ est.This applies, inpar‐
ticular ,when youuse onlineser vices inacc ord‐
anc ewit hth ese ttings that youha ve select ed. Smar
tphone integratio n(e .g. Android Au toor
App leCar Play)
If yo ur vehicle isaccor dinglyeq uipped, youcan
co nn ect your smar tphon eor ano ther mobile end
de vice totheve hicle. Youcan then con trol them
by means ofthecon trol element sint egr ated in
th eve hicle. Imagesand audiofrom thesmar t‐
phone canbeoutput viathemultimedia system.
Cer tain inf ormatio nis simult aneousl ytransf er‐
re dto your smar tphon e.De pen dingon thetype
and integr ation, this inc ludes positiondata,the
da y/night modeandother gener alvehicle sta‐
tus es. Formor einf ormation pleaseconsult the
Oper ator's Manual oftheve hicle/inf otainm ent
sy stem.
This integr ation allowstheuse ofselect ed
smar tphon eapps, suchas navig ation ormusic
pla yerapp s.Ther eis no further interaction
be tween thesmar tphon eand theve hicle; inpar‐
ticular ,ve hicle datais no tdir ectl yaccessible.
The type ofadditional datapr ocessing isde ter‐
mined bythepr ov ider oftheapp being used.
Whic hse ttings youcan make,ifan y,depends on
th especif icapp andtheoper ating system of
yo ur smar tphon e. Onlin
eser vices Wi
reless netw orkconnection
If yo ur vehicle hasawir eless networkconn ec‐
tion, itenables datato be exc hang edbetween
yo ur vehicle andadditional systems. Thewire‐
less networkcon nect ionismade possible bythe
ve hicle's owntrans mitt erand recei veror by a
mobil eend device that youha ve brought intoth e
ve hicle, forex am ple, asmar tphon e.On line func‐
tio ns can beused viathewir eless networkcon ‐
nect ion.This includes onlineservices andappli‐
cation s/apps prov ided toyouby themanuf ac‐
tur eror by other prov ider s.
Manu factu rer's services
Re garding themanuf acturer'sonline services,
th eindividual functionsar edescr ibedbythe
manuf acturerinasui table place, forex am ple, in
th eOper ator's Manual oron themanuf acturer's
we bsit e,wher eth ere leva nt data protect ion
inf ormation isalso given. Personal datama ybe
used forth epr ov ision ofonlin eser vice s.Dat a
ar eexc hang edvia asecur econn ection, suchas
th emanuf acturer'sdesignat edITsystems. Any
per sonal datawhic har ecollect ed,processed 32
Gener alno tes