2021 MERCEDES-BENZ E CLASS phone

R
Twomobile phones areconn ectedwithth e
multime diasystem viaBlue tooth®
(tw o
phone mode).
- Youcan useallthefunc tionsof themulti‐
media system withth emobile phonein
th efo re ground.
- Youcan recei veinc omin gcalls andmes‐
sag eswit hth emobile phoneinthebac k‐
gr ound.
Yo ucan interch ang eth emobile phonein
th efo re ground andbackground .
Connect ingamob ilephone
Re quirement s:
R Blue tooth®
is act ivat ed on themobile phone
(see themanuf acturer'soper ating instruc‐
tion s).
R Blue tooth®
is act ivat ed on themultimedia
sy stem. Multimedia
system:
4 © 5
Phone
Sear ching fora mob ile pho ne #
Select í. #
Select Connect NewDevice.
Co nnectin gamob ile pho ne
Au thor ization follo ws usin gsec uresim ple pair‐
ing . #
Select amob ilephon e.
A co de isdispl ayed inthemultimedia system
and onthemobile phone. #
Ifbo th code smatc h,conf irm thecode onthe
mobil ephone.
Fu nctions inthete lephon ymenu
In thete lephon ymen uyo uha ve thefo llo wing
func tions,forex am ple:
R Mak ingcalls ,e.g .:
- R Accep ta cal l
- k EndCall
- i Create Confer. Call -
Accep ting orrejecti ngawa itin gcall
R Managin gcon tacts, e.g.:
- Downl oading mob ile pho necont acts
- Managi ngthefo rm atofacon tact's name
- Saving acont actasafa vo rite
R Recei ving andsend ingmess ages, e.g.:
- Usingthere ad-al oudfunction
- Dictating ane wmes sage Mer
cede sme and apps Mer
cede sme connect Inf
ormation onMer cede sme connect
Mer cedes meconnect consistsof multi pleserv‐
ices.
Yo ucan usethefo llo wing service svia themulti‐
media system and theov erhead control panel,
fo rex am ple:
R Accid ent and Brea kdo wnManag eme nt(me
bu tton orsitu ation-de pendentdispl ayinthe
multime diasystem) 25
4
MBUX multimedia system

%
These services aresubject totech nica l
re strictions such asthemobile phonecover‐
ag e, mobil ene tworkqu alit yand theability of
th epr ocessin gsy stems tointerpr et the
tr ans ferred dat a.In some circums tances,
th is can result indela ysorthefa ilur eof the
inf ormatio nto appear inthemultimedia sys‐
te m.
Mor einf ormation aboutMer cedes meconnect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Data trans ferre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends on:
R The reason forinitia tionofthecall
R The service that isselec tedin thevo ice con ‐
tr ol system
R The activ ated Mer cedes meconnect services
Yo ucan find outwh ich da ta istransf erredwhen
using theser vices inthecur rentl yva lid
Mer cedes meconnectte rm sof use and thedat a
pr otect ion information forMer cedes mecon‐ nect.
Youcan find these inyour Mer cedesme
user accoun t. Mer
cedes mecalls Ma
king acall viatheove rhead contr olpa nel 1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button (emerg ency callsy stem)
Making aMer cedes mecall #
Press mebutt on1. 256
MBUX multimedia system

Making
anemer gency call #
Toopen theco verof SOS button2 ,pr ess it
br ief ly. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page256).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Accid ent and Brea kdo wnManag eme nt
R Mer cede s-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle
Yo ucan find informati onon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle R
Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page258).
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally .
Multimedia system:
4 © 5
Phone 5
g #
Call Mercedes meconnect.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. Then,
youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
Call ingtheMer cedes- BenzCustomer Center
af te raut omat icac ciden tor break down
de tection
Re quirement s:
R The vehicle hasdetected anacci dent or
br ea kdo wnsitu ation.
R The vehicle isstatio nary.
R The hazar dwa rning light sar eswitc hedon.
% This function isno tav ailable inall coun tries.
The vehicle candetect acci dent orbrea kdo wn
situ ations undercer tain cir cums tances.
In theeve ntan acci dent or brea kdo wnisde tec‐
te d, theemer gency guide sho wssafetyno tesin
th emultimedia system displa y.
Af terqu itting theemer gency guide displ ayon
th emultimedia system, apr om ptappear sask ing
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Ben zCus tomer Cent er. MBUX
multime diasystem 25
7

#
Select Call.
R Afteryo ur agr eem ent,or ifth eMer cedes
me connect service "Acciden tand Break‐
do wn Manag ement"is activ e,theve hicle
dat ais transf erredaut omatic ally
(/ page255).
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nize sth ebr eak‐
do wn and acciden tassis tance.
Yo uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h Later,
themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- BenzCus‐ to
mer Cent ertake syo ur prefer redappoint‐
ment date.The information isthen sent to
yo ur desir edser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
Whe nyo umak easer vicecall viaMer cedesme,
dat ais transm itted. This enables targeted advice
and asmoo thser vice.
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile phonenetworkpr o‐
vider .
R The qualit yof themobile connect ionissuf fi‐
cie nt. 258
MBUX multime diasy stem

1
URL entry
2 Bookmar ks
3 Webpag e,bac k
4 Webpag e,forw ards
5 Torefresh/s top
6 Options
% Websit escann otbe sho wnwhile theve hicle
is in mo tion. Ov
ervie wof smar tphone integratio n Wi
th Smar tphoneIntegr ation, youcan usecer‐
ta in func tionson your mob ilephon evia themul‐
timedia system displa y.
Onl yone mobile phoneatatime canbeconnec ‐
te dvia Smar tphon eInt egratio nto themultime‐
dia system. Also foruse withtw ophone mode
wit hsmar tphone integr ation, onlyoneadditional mobil
ephone canbeconnect edusing Blue ‐
to oth®
wit hth emultimedia system.
The fullrang eof func tions forSmar tphone Inte‐
gr ation isonly possi blewithan Interne tconnec‐
tion. Theappropr iat eapplication mustbe down‐
loaded onthemobile phonetouse Smartphon e
In te gr ation. Themobile phonemustbe switc hed
on and conn ectedtoaUS Bpor twit hth eç
symbol onthemultimedia system using asuit a‐
ble cable. MBUX
multimedia system 26
1

App
sfo rSmar tphone Integr ation
R Mer cedes-Benz Link(impleme ntation ofthe
function using theMer cedes- BenzLinkcon‐
tr ol bo x)
R Apple CarPla y®
R Android Auto
Yo ucan star tSm artphon eIn te gr atio nusin gth e
Mercedes me&Apps menu.
Yo ucan endSm artphon eIn te gr ation bydiscon ‐
nec tingth econ nect ingcable between the
mobil ephone andmultime diasystem.
% Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle
is statio nary.
Ov ervie wof transf erre dve hicl edata
When using Smar tphone Integr ation, certain
ve hicle datais transf erredto themobile phone.
This enables youto getth ebes tout ofselect ed
mobile phoneservices. Vehicle datais no t
dir ectl yaccessible.
The follo wing system information istra nsmit ted:
R Softwarere lease ofthemultimedia system R
System ID(anon ymized)
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transmit ted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction
Thi sda ta isused bythemobile phoneto
im prove theaccur acyofthena vig ation (e.g.for
continu ation inatunnel ). Mer
cedes -Ben zeme rgency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem Yo
ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall
in no wayre places assistance prov ided from
dialing 911. Mer
cedes-Ben zeCall onlyfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emer gency callno tbe ing
tr ans mitt ed.
eC allis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetra nsmiss ionofdat a
de tailed intheTr ans mittedDat asect ionthat fol‐
lo ws (/ pag e26 4).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod uleprev ents the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
% eCallis activ ated atthefa ct or y. 262
MBUX multimedia system

%
eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system eCall
canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e263) ormanuall y(/ page26 4) Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue. Onl
ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Mes sageson the displa y
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheMer cedes-
Benz emergency callsy stem (e.g. afa ult with
th espeak er,micr ophone, airbag,SOSbut‐
to n), acor responding messageappea rsin
th emultifunc tiondispla yof theins trument
clus ter. Tr
igg ering anaut omat icMer cedes‑B enz
emer gency call Re
quirement s:
R The ignit ionisswitc hedon. R
The star terbatt eryis suf ficie ntly charge d.
The Mercedes‑ Benzemer gency callsy stem trig‐
ge rs an emer gency callau tomatical lyin thefo l‐
lo wing cases :
R Afteractiv ation ofthere stra int systems such
as airbags orEmer gency Tensi oni ng Device s
af te ran accide nt
R Afteran automatical lyinitia tedemer gency
st op byActiveEmerg encyStop Assis t
The emer gency callha sbe en ma de:
R Avo ice con nection ismade tothe
Mer cedes‑Ben zemer gency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes‑ Benzemergency callcent er.
The Mercedes‑B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. MBUX
multimed iasystem 263

Symbol
Designation Function
Z Settings Selecttomak ese ttings.
© HomeSelecttoretur nto thehome screen.
j MessagingSelecttocal lup mess aging.
2 Fullscr een Selectto switc hto full screen mode. The
follo wing functionsand settings areav aila‐
ble inthemedia menu:
R Connec tingextern al dat ast or ag emedia with
th emultimedia system (e.g. using USBor
Blue tooth®
)
R Playing backaudio orvideo files Au
thorizing aBlu etoo th®
audio devic efo r
medi apla yba ck Re
quirement s:
R Blue tooth®
is act ivat ed on themultimedia
sy stem and audio equipment. R
The audio equipment supportstheBlue‐
to oth®
audio profiles A2DP and AVRC P.
R The audio equipment is"visible" forot her
de vices.
Multimedia system:
4 © 5
Media 5
Bluetoot h5
00A5
Wi th Blu etoo th®
audio, youcan playbac kmusi c
fi les from anextern al dat ast or ag emedium, e.g.
yo ur smar tphon e,usin gth eMBUX multimedia
sy stem. #
Topla ybac kaudio files using themultimedia
sy stem, author ize theex tern al dat ast or ag e
medium ontheMBUX multimedia system. Au
thorizing ane wBlu etoo th®
audio devic e #
Select Connect NewDevice . #
Select anaudio device.
Au thor ization star ts.A cod eis displa yedon
th emultimedia system and onthemobile
phone. #
Ifth ecodes areidentic al,con firm onthe
audio equipme nt. #
Select Onlyas Bluet oothAudi oDe vic e.
The Blue tooth®
audio equipme ntiscon nec‐
te dwit hth emultimedia system. MBUX
multimedia system 26
7