2021 MERCEDES-BENZ C-CLASS SEDAN phone

Symbols
........................................................ 5 At
agl ance ....................................................6
Coc kpit ....... ..................... ..................... ..........6
Indica torand warning lam ps(stan dar d)........ 10
Indicat orand warning lam ps(Wide‐
scr een Cockpit)............................................ 12
Ov erhead controlpanel ................................ 14
Doo rcontr olpa nel and seatad jus tment .......16
Emerg enciesand brea kdo wns ............ .......... 18 Digita
lOp erator' sMa nua l......................... 20
Callin gup theDigit alOper ator's Manual ...... 20 Gener
alno tes... .......................................... 21
Pr otect ing theen vironmen t... ....................... 21
Genui neMer cedes-Ben zpar ts...................... 21
Oper ator's Manual ........................... .............2 2
Ser vice andvehicle operation ......... .............2 3
Oper ating safety...........................................2 4
Decl arati on ofconf ormity forwireless
ve hicle component s... ..................................2 5
Dia gno stics con nection ................................ 26 Qualif
iedspec ialistwo rkshop ....................... 27
Cor rect useof theve hicle ............................. 27
No tesfo rper sons withelectr onicmedi‐
cal aids..... ........................................ ............ 27
Pr oblems withyo ur vehicle ............... ............ 28
Re por tingsaf etydef ects ...............................2 8
Limit edWarrant y.......................................... 29
QR cod efo rre scue card... ............... .............2 9
Dat ast or ag e... ..............................................2 9
Cop yright ...................................................... 34 Occup
antsafety.... .....................................35
Re stra int system .............................. .............3 5
Sea tbel ts<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> 37
Airb ags<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011><0011001100110011001100110011001100110011001100110011001100110011
00110011> 41
PRE-S AFE®
sy stem ....................................... 49
Saf elytranspor tingchildr enintheve hi‐
cle ...... ..........................................................5 0
No teson pets intheve hicle ............ .............6 3 Opening
andclosing .................................. 64
Smar tKey <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 64
Doo rs<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> 68
Tr unk ................................................ .............7 1 Sid
ewi ndo ws<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011> 76
Sli ding sunroof <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011> 80
Ro ller sun blinds ...........................................8 4
Anti-t heftpr otect ion .....................................8 5 Seats
andstowing ..................................... 89
No teson thecor rect driver's seatpos i‐
tion <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>.......89
Sea ts<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>....90
St eer ing wheel ..............................................9 7
Eas yentr yand exitfeatur e...........................9 9
Memor yfunct ion........................................1 00
St ow agear eas ............................................ 102
Soc kets ........... ............................................ 110
Wi reless chargin gof themobile phone
and connect ionwithth eex terior ant enna ...111
Ins talling/ remo ving thefloor mats .............. 113 Light
andvisibili ty.................................... 114
Ext eriorlighti ng............. ..............................114
Int erior ligh ting ............................................ 119
Wi ndsh ield wipe rand windsh ield wa sher
sy stem ........................................................ 120
Mir rors <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 122 2
Contents

If
yo uuse services, suchas repair services and
maint enanc ewo rk,st or ed oper ational dataas
we llas theve hicle identif ication number canbe
re ad out and used. Theycan beread out by
ser vice networkem ployees, suchas workshops
and manuf acturersor third par ties ,suc has
br eakdo wnservice s.The same istrue inthe
case ofwa rrant yclaim sand qualit yassur ance
meas ures.
In gener al,th ere ad out isper form ed via the
leg allypr escr ibed portfo rth ediagnos ticscon‐
nect ionintheve hicle. Theoper ational datath at
ar ere ad out documen tte ch nica lst at es ofthe
ve hicle orofindividua lcom ponent sand assis tin
th ediagnosis ofmalfunct ions,compliance with
wa rrant yoblig ationsand qualit yim prove ment.
To that end ,th ese data,in par ticular information
about componen tloads, tech nica leve nts, mal‐
func tions and other faults maybe trans mitted
alon gwit hth eve hicle identif ication number to
th emanuf acturer.Fu rther mor e,themanuf ac‐
tur erissubject toproduct liability .Fo rth is rea‐
son themanuf actureralso uses operational data
fr om theve hicle, forex am ple, forre cal ls. The se da
ta can also be used toexamin eth ecus tom‐
er's warrant yand guar anteeclaim s.
Fa ult mem ories intheve hicle canberese tby a
ser vice outle tor atyour requ estas par tof repair
or maint enanc ewo rk.
Con venience andinfotainme ntfuncti ons
Yo ucan stor econ venie nce settings andindivid‐
ua lse ttings intheve hicle andchang eor rese t
th em atanytime.
Depen dingontheve hicle equipment, this
inc ludes thefo llo wing settings ,fo rex am ple:
R Seat andsteer ing wheel position s
R Suspension andclimat econ trol settings
R Individual settings, suchas interior lighting
Depen dingontheselect edequipment, youcan
im por tdata intove hicle infotainm entfunction s
yo urself .
De pen dingon theve hicle equipment, this
inc ludes thefo llo wing data,forex am ple:
R Mult imed iadat a,suc has music ,fi lms orpho‐
to sfo rpla yba ckinan integr ated multim edia
sy stem R
Address book datafo ruse inconnection with
an integr ated hands-fr eesystem oran inte‐
gr ated navig ation system
R Entere dna vig ation destinations
R Dat aabout theuse ofInt erne tser vices
These datafo rcon venie nce and infotainm ent
fun ction sma ybe save dlocally intheve hicle or
th ey ma ybe locat edon ade vice whichyo uha ve
connect edtotheve hicle, suchas asmar tphone,
USB flash drive or MP3 player.If yo uha ve
ent ered these datayo urself ,yo ucan deletethem
at anytime.
This datais tra nsmit tedfrom theve hicle tothird
par ties onlyat your requ est.This applies, inpar‐
ticular ,when youuse onlineser vices inacc ord‐
anc ewit hth ese ttings that youha ve select ed.
Smar tphone integratio n(e .g. Android Au toor
App leCar Play)
If yo ur vehicle isaccor dinglyeq uipped, youcan
co nn ect your smar tphon eor ano ther mobile end
de vice totheve hicle. Youcan then con trol them
by means ofthecon trol element sint egr ated in
th eve hicle. Imagesand audiofrom thesmar t‐
phone canbeoutput viathemultimedia system. Gener
alno tes 31

&
WARNIN GRisk ofinju ryor deat hdue to
an incorrect sea tpos ition
If yo ude viat efrom thecor rect sea tpos ition,
th eairbag cannotper form itsintended pro‐
te ctiv efuncti on.
Eac hve hicle occupant mustmak esur eof the
fo llo wing:
R Fasten seat belts correctl y.Pregnant
wo men mustta ke par ticular careto
ensur eth at thelap belt neverlie sacr oss
th eabdomen.
R Adoptth ecor rect sea tpos ition and keep
as faraw ay as poss iblefrom theairbags.
R Obser vethefo llo wing informatio n. #
Alw aysmak esur eth at ther ear eno
objec tsbetween theairbag andvehicle
occupant. To
avo idtherisk sre sulting from thedeplo yment
of an airbag, eachve hicle occupant must
obser vethefo llo wing informatio nin par ticular :
R Beforest ar tin gyo ur jour ne y,adjus tyo ur seat
co rrect ly;th edr iver's seat andfront passeng
erseat should bemo vedas farbac k
as possi ble.
When doingso,alwaysobser vetheinf orma‐
tion onthecor rect driver's seatpos ition
(/ page 89).
R Only holdthesteer ing wheel bythesteer ing
wheel rim. This allows theairbag tobe fully
deplo yed.
R Alw ayslean agains tth eseat backres twhen
th eve hicle isin mo tion. Donotlean forw ards
or agains tth edoor orside windo w.Youma y
ot her wise beinthedeplo yment area ofthe
airbag s.
R The occupant smus talw ayske ep their feet
on thefloor .Do notput your feet on the
coc kpit, forex am ple. Your feet ma yot her‐
wise beinthedeplo yment area oftheairbag.
R Ifch ildr enaretra veling intheve hicle,
obser vetheadditional notes(/ page51 ).
R Alw aysst or eand secur eobject scor rectl y. Objects
intheve hicle interior maypr eve ntan
ai rba gfrom func tioning correctly .Eac hve hicle
occupant mustalw aysmak esur eof thefo llo w‐
ing inpar ticular :
R Ther ear eno people, animals orobje cts
be tween theve hicle occupants andanair‐
bag.
R Ther ear eno object sbe tween theseat, door
and door pillar (B-pillar).
R Ther ear eno har dobjec ts,e.g. coat hangers,
hanging onthegr ab handles orcoat hooks.
R Ther ear eno accessor ypar ts,suc has mobile
na vig ation devices, mobile phones orcup
holder s,wit hin thedeplo yment area ofan air‐
bag, e.g.onthecoc kpit, onthedoor ,on the
side windo wor on theside trim.
In addition, nocon nect ingcables, tensi oni ng
st ra ps orretainin gst ra ps mus tbe routed or
att ached totheve hicle within thedeplo y‐
ment area ofan airbag. Alwayscom plywith
th eaccessor ymanuf acturer'sinstallation
ins truct ions and, inpar ticular ,th eno teson
suit able places forins tallation . Occ
upant safety 43

#
Remo vetheemer gency key(/ pag e66 ). #
Press release knob 2 down fullyand slide
co ver1 inthedir ect ion ofthear row . #
Foldout cover1 inthedir ect ion ofthe
ar row and remo ve. #
Remo vebatt erycom partmen t3 and take
out thedisc hargedbatt ery. #
Inser tth ene wbatt eryint obatt erycom part‐
ment 3.Obser vethepositiv epole marking
in thebatt erycom partmen tand onthebat‐
te ry when doingth is. #
Push inbatt erycom partment 3. #
Re-att achco ver1 and push ituntil it
eng ages. Pr
obl ems with theSm artK ey ,tr oub lesho ot‐
ing Yo
ucan nolon gerlo ck orunloc kth eve hicl e
Po ssible causes:
R The Smar tKey batt eryis we ak ordisc harged.
R The Smar tKey isfaulty . #
Chec kth ebatt eryusing theindicat orlam p
(/ page64 ). #
Replace theSmar tKey batt ery, ifnec essar y
(/ page66). #
Use theemer gency keyto loc kor unloc k
(/ page70). #
Have theSmar tKey checkedat aqu alif ied
spec ialistwo rkshop. Ther
eis int erfere nce from apo we rful radio
sig nal source
The Smar tKey function isim pai redby ,fo rex am‐
ple:
R Highvo ltag epo we rlines
R Mobi lephones
R Electr onicdevices (notebook s,table ts)
R Shielding duetome talobje ctsor induc tion
loops forelectr icalgate systems oraut o‐
matic barrier s #
Mak esur eth at ther eis suf ficie ntdist anc e
be tween theSmar tKey and thepo tentia l
sou rceof interfere nce.
Yo uha ve los ta Sma rtKe y #
Have theSmar tKey deactiv ated ataqu alif ied
spec ialistwo rkshop. #
Ifnecessar y,ha ve themec hanical lock
re placed aswell. Open
ingand closing 67

#
Tounlo cktheve hicl e:touc hth einner sur‐
fa ce ofthedoor handle. #
Toloc kth eve hicl e:touc hsen sor surface
1 or2. #
Convenience closing:touc hre cess edsen‐
sor surface 2untilth eclosing process has
been completed.
% Further information oncon venie nce closing
(/ page 79) . If
yo uopen thetrunk lidfrom outside, thetrunk
lid isaut omaticall yunloc ked. Pr
oblems withKEYLE SS-GO, troubleshoo ting Yo
ucan nolon gerlo ck orunloc kth eve hicl e
using KEYLESS-GO
Po ssible causes:
R The Smar tKey functions have been deactiv a‐
te d.
R The Smar tKey batt eryis we ak ordisc harged. #
Activateth eSmar tKey functions
(/ page65). #
Che ckthebatt eryusing theindicat orlam p
(/ page64 ). #
Replace theSmar tKey batt ery, ifnec essar y
(/ page66). #
Use there placemen tSmar tKey . #
Use theemer gency keyto loc kor unloc k
(/ page70). #
Have theve hicle andSmar tKey checkedat a
qu alif ied spec ialistwo rkshop. Ther
eis int erfere nce from apo we rful radio
sig nal source .
The KEYLESS-G Ofuncti onisim pa ired by,fo r
ex am ple:
R Highvo ltag epo we rlines
R Mobi lephones
R Electr onicdevices (notebook s,table ts)
R Shielding duetome talobje ctsor induc tion
loops forelectr icalgate systems oraut o‐
matic barrier s #
Mak esur eth at ther eis suf ficie ntdist anc e
be tween theSmar tKey and thepo tentia l
sou rceof interfere nce. Ac
tiv atin g/deac tivatin gthe automati clo ck ‐
ing featur e The
vehicle isloc kedaut omatic allywhen the
ignit ionisswitc hedonand thewheels aretur n‐
ing faster than walkin gpace. Open
ingand closing 69

#
Tocall up:pr ess and hold prese tposit ion
butt on0037, TorU untilall thesy s‐
te ms arein thestor ed position.
% When youre lease thepr ese tposition button,
st eer ing wheel, theseat andmirrorse tting
functions stop immediat ely. The Head-up
Displa ycont inues tobe adjus ted. St
ow agear eas No
teson loading theve hicl e &
DANG ER Risk ofexhaus tga spoisoning
Combus tionengines emitpoisonous exhaus t
ga ses suchas carbon monoxide.Exhaus t
ga ses can entertheve hicle interior ifth e
tr unk lid is op en when theengine isrunning ,
esp ecially ifth eve hicle isin mo tion. #
Alw aysswitc hof fth eengine before
opening thetrunk lid. #
Neverdr ive wit hth etrunk lidopen. &
WARNIN GRisk ofinju ryfrom unsecu red
it ems intheve hicle
If object s,lugg ageor loads areno tsecur ed
or notsecur edsuf ficie ntly,they cou ldslip,
tip ove ror be throw nar ou nd and ther eb yhit
ve hicle occupants.
Ther eis arisk ofinjur y,par ticular lyin the
ev ent ofsudden braking orasudden chang e
in dir ect ion. #
Alw aysst ow object sin suc hawa yth at
th ey canno tbe thro wn around . #
Beforeth ejour ney,secur eobjects, lug‐
ga ge orloads agains tslipping ortipping
ove r. &
WARNIN GRisk ofinju rydue toobject s
being stowe dincor rectl y
If obje ctsintheve hicle interior arestowe d
inc orrectly ,th ey can slide orbe throw n
ar oun dand hitvehicle occupants. Inaddi‐
tion, cupholder s,open stor ag espaces and
mobile phonebrac kets cann otalw aysre tain
all obje ctsth ey cont ain. The
reisarisk ofinjur y,par ticular lyin the
ev ent ofsudden braking orasudden chang e
in dir ect ion. #
Alw aysst ow object sin suc hawa yth at
th ey canno tbe thro wn around insuc h
sit uation s. #
Alw aysmak esur eth at obj ect sdo not
pr otru de from stor ag espaces, parcel
ne ts or stor ag ene ts. #
Close theloc kable stor ag espaces
bef orest ar tin gajo ur ne y. #
Alw aysst ow and securehea vy,har d,
poin ted, shar p-edg ed,fragile orbulky
objec tsinthetrunk . Ve
hicl eswith automatic front passen gerair‐
bag shutoff:Ob jects trap pe dund erthefront
passeng erseat mayint erfere wit hth efunc tion
of theaut omatic front passeng erairbag shutoff
or damag eth esy stem. Please observetheno tes
on thefunc tion oftheaut omatic front passeng er
airbag shutoff(/ page44 ). 10
2
Sea tsand stow ing

Ov
ervie wof bag hook s &
WARNIN GRisk ofinju rywhen usingbag
hook swit hhea vyobj ect s
The bag hook scan notre stra in hea vyobje cts
or items oflugg age.
Obj ectsor items oflugg agema ybe flung
ar oun dand hitvehicle occupants. #
Onlyhang lightobject son thebag
hook s. #
Neverhang hard,shar p-edg edorfragi le
objects onthebag hook s. Obser
vetheno teson loadi ngtheve hicle
(/ page10 2).
Subject thebag hook sto amax imum loadof
6. 6lbs (3kg)and donotatt achan ygoods to
th em. 1
Bag hook At
tac hin gth epa rcel ne t &
WARNIN GRisk ofinju rydue toobject s
being stowe dincor rectl y
If obje ctsintheve hicle interior arestowe d
inc orrectly ,th ey can slide orbe throw n ar
oun dand hitvehicle occupants. Inaddi‐
tion, cupholder s,open stor ag espaces and
mobile phonebrac kets cann otalw aysre tain
all obje ctsth ey cont ain.
The reisarisk ofinjur y,par ticular lyin the
ev ent ofsudden braking orasudden chang e
in dir ect ion. #
Alw aysst ow object sin suc hawa yth at
th ey canno tbe thro wn around insuc h
sit uation s. #
Alw aysmak esur eth at obj ect sdo not
pr otru de from stor ag espaces, parcel
ne ts or stor ag ene ts. #
Close theloc kable stor ag espaces
bef orest ar tin gajo ur ne y. #
Alw aysst ow and securehea vy,har d,
poin ted, shar p-edg ed,fragile orbulky
objec tsinthetrunk . Obser
vetheno teson loadi ngtheve hicle. 10
8
Sea tsand stow ing

Ex
am ple: 12 Vsoc ketin thestor ag ecom partmen t
in thefront cent ercons ole #
Foldup soc ketcap 1. #
Inse rttheplug ofthede vice.
If yo uha ve connect edade vice tothe12 V
soc ket,leave theco verof thestor ag ecom part‐
ment open. USB
portin there ar passe nger comp artment Dependi
ngon theve hicle equipment, theve hicle
has one ortwoUSB conn ections inthere ar
passe nger com partment centerconsole. Yo
ucan charge aUS Bde vic e,suc has amobi le
phon e,at theUSB portsusing asuit able charg‐
ing cable .
The devic es can becharge dwit h5 V (2. 1A) and
when theignition isswitc hedon. Wi
reless chargin gof themobil eph one and
connecti onwit hth eex terior ant enna No
teson wir elessl ych argin gth emobil e
ph one &
WARNIN GRisk ofinju rydue toobject s
being stowe dincor rectl y
If obje ctsintheve hicle interior arestowe d
inc orrectly ,th ey can slide orbe throw n
ar oun dand hitvehicle occupants. Inaddi‐
tion, cupholder s,open stow agespac esand
mobi lephon ere cep tacle scanno tal wa ys
re tain all obje ctswit hin.
Ther eis arisk ofinjur y,par ticular lyin the
ev ent ofsudden braking orasudden chang e
in dir ect ion. #
Alw aysst ow object sso that they can‐
no tbe throw nar ou nd insuch situa‐
tions. #
Alw aysmak esur eth at obj ect sdo not
pr otru de from stow agespac es,parcel
ne ts or stow agene ts. #
Close theloc kable stow agespac es
bef orest ar tin gajo ur ne y. #
Alw aysst ow and securehea vy,har d,
poin ted, shar p-edg ed,fragile orbulky
objec tsinthetrunk/ cargocom part‐
ment . Obser
vetheno teson loadi ngtheve hicle. &
WARNIN GRisk offire from placing
objects inthemobile phonestor ag e
com partmen t
Placing other object sin themobile phone
st or ag ecom partmen tcould constituteafire
hazar d. #
Apar tfr om amobile phone, donot
place anyot her object sin themobile Seats
andstow ing 111