2021 MERCEDES-BENZ C CLASS service

and
your dat apr otect ion rights caneither be
fo und onthemanuf acturer'swebsit eor youwill
re cei vethis inf ormatio nas par tof theva rious
ser vices andservice offers .The reyouwill also
fi nd thecon tact informati onforth emanuf ac‐
tur erand itsdat apr otect ion officer s.
At awo rkshop, forex am ple, withth esuppor tof
a specialis tand possibly fora fe e, youcan have
dat are ad out whic his stor ed onlylocally inthe
ve hicle. Multimedia
system/M ercedes meconnect If
th eve hicle iseq uipped withth emultimedia
sy stem orMer cedes meconnect ,additional data
about theve hicle's operation, theuse ofthe
ve hicle incer tain situat ions,and thelocation of
th eve hicle maybe com piled bythemultimedia
sy stem orMer cedes meconnect .
Fo radd itional information pleasereferto the
ch ap ter"Mu ltimed iasystem" and/or the
Mer cedes meconn ectTerm sand Conditions. Ev
ent data recor der s US
Aonl y:
This vehicle iseq uipped withan event data
re cor der (EDR ).The mainpu rpose ofan EDRis
to recor d,incer tain crash ornear crash-lik esit‐
uation s,suc has an airbag deployment orhitt ing
a ro ad obs tacle ,da ta that will assis tin unde r‐
st andi nghowave hicle's systems perform ed.
The EDRis designed torecor dda ta relat ed to
ve hicle dynamics andsafetysy stems fora shor t
per iod oftime, typica lly30 seconds orless.
The EDR inthis vehicle isdesigned torecor d
su ch dat aas:
R Howvarious systems inyour vehicle were
oper ating
R Whe ther or notth edr iver and front
passeng erseat belts werebuc kled/f astened
R Howfar(if at all)th edr iver wa sdepr essing
th eaccelera torand/or brak epeda land
R Howfast theve hicle wastrave ling
This datacan help prov ide abe tter under stand‐
ing ofthecir cums tances inwh ich acci dents and
inju ries occur .NO TE: EDRdat ais recor ded by yo
ur vehicle onlyif anon- trivial crash situation
occur s;no dat ais recor ded bytheED Runder
nor mal driving conditions andnoper sonal data
(e.g. name, gende r,ag eand acciden tloc atio n)is
re cor ded .Ho wever,ot her parties, suchas law
enf orcement ,could combine EDRdatawit hth e
typ eof personally identifying dataro utin ely
acq uired dur ing acr ash inve stigation .
To read dat are cor ded byan EDR,spec ialequip‐
men tis requ ired, and access totheve hicle or
th eED Ris needed. Inaddition totheve hicle
manuf acturer,ot her parties that have thespecial
eq uipment, suchas law enf orcemen t,can read
th einf ormation byacc essi ngtheve hicle orthe
EDR.
EDR data ma ybe used incivil andcrimina lmat‐
te rs as ato ol inaccident recons tructi on,acci ‐
dent claims and vehicle safety. Since theCr ash
Dat aRe trie va l(CDR) tool that isused toextract
da ta from theED Ris comm erciall yav ailable,
Mer cedes-Ben zUS A,LLC("MBUS A")expressl y
disclaims anyand allliability arising from the
ex tracti onofthis inf ormatio nby unaut horized
Mer cedes-Ben zper son nel. Gen
eral no tes 33

%
Ifth ebatt eryis se verely disc ha rged ,th e
function forde tecting acoll ision on apa rked
ve hicle isaut omaticall ydeactiv ated tofacil i‐
ta te thene xt engine star t.
Sy stem limit s
De tection maybe restrict ed inthefo llo wing sit‐
uation s:
R The vehicle isdamag edwithout impact, e.g.
if an outside mirroris torn offor thepaint is
damag edbyaSm artK ey
R Animpa ct occu rsat low spee d
R The electric par kingbr ak eis no tapplied No
teson par king theve hicl efo ran extended
per iod If
yo ulea vetheve hicle parkedfo rlong erthan six
we eks,itma ysuf ferdama gethro ugh disus e.
The 12Vbatt eryma yalso beimpair edordam‐
ag ed byhea vydisc harging.
% Further information canbeobt ained ata
qu alif ied spec ialistwo rkshop. St
andb ymode (ext ens ion ofthe star terbat‐
te ry 's per iod out ofuse) St
andb ymode function
% This function isno tav ailable forall model s.
If standb ymode isact ivat ed, energyloss willbe
min imiz eddur ing ex tende dpe riods ofnon- oper‐
ation.
St andb ymode isch aract erize dby thefo llo wing:
R The star terbatt eryis preser ved.
R The maximum non-opera tionaltime appear s
in themedia display.
R The conn ection toonline services isint erru p‐
te d.
R The ATA(anti-t heftal ar m system) isuna vaila‐
ble.
R The interior motion sensor and tow- aw ay
alar mfun ction sar eno tav ailable.
R The function forde tecting collisions ona
pa rked vehicle isno tav ailable. If
th efo llo wing condition sar efulf illed, standb y
mode canbeact ivat ed ordeac tivated usin gth e
multime diasystem:
R The engine isswitc hedoff.
R The ignition isswitc hedon.
Ex ceeding theve hicle's displayednon -oper a‐
tion altime maycause inconvenience, i.e.it can‐
no tbe guarant eedth at thest ar terbatt erywil l
re liably star tth eengine.
The star terbatt erymus tbe charge dfirs tin the
fo llo wing situat ions:
R The vehicle's non-oper ational timemustbe
ex tende d.
R The Batte ryCh arg eInsu fficie ntfor Stand by
Mod emes sage appear sin themedia display.
% Standb ymode isaut omat icallydeac tivated
when theignition isswitc hedon.
Ac tiv atin g/deac tivatin gst andb ymode
Mul timedi asy stem:
4 Vehicle 5
î Vehicle Setting s
5 Standby Mode
% This function isno tav ailable forall model s. Dr
iving andparking 15
7

Ov
ervie wof butt ons onthest eer ing wheel 1
P Back/Hom ebutt on(press and hold),
on- boar dcom puter
2 Touc hCon trol, on-bo ardco mp uter
3 Con trol pan elforcr uis econtr olor Active
Dis tance AssistDIS TRONI C
4 Contr olpa nel forth emultimedia system
£ Voice con trol 5
00E2 Tocal lup thehome screen ofthemul‐
timedia system
6 Touc hCon trol mult imed iasystem
7 0038 Backbutt on(multimedia system)
8 Brightn esscontrol to adjus tth elighting in
th eIns trument Displayand inthecon trol
element sof theve hicle interior Oper
ating theon-boa rdcom puter
Obser vetheleg alrequ iremen tsforth ecount ry
in whic hyo uar ecur rently drivi ng when operat‐
ing theon- boar dcom puter. The
on-boar dcom puterisoper ated using the
lef t-hand Touc hCon trol and thelef t-hand back/
home button.
When theon- boar dcom puterisbeing operated,
dif fere nt aco ustic signa lswillsou ndasoperati ng
fe edbac k,e.g. when theend ofalis tis reac hed
or when youar esc rolling thro ugh alis t.
The follo wing menusareav ailable:
R Service
R DriveA ssist
R Trip
R Navi gation
R Radio
R Media
R Phon e
R Head -upDisp.
R Vehicl eswith aninstrument displayin
th ewidescr eencockpit:Des igns
% Youcan find informa tionab ou tth epossible
se ttings andselect ionsonthemenus inthe
Dig ital Op erator' sMa nua l. 20
8
Instrum ent Display and on-bo ardcom puter

Ac
tiv atin g/deac tivatin gPI N protection Re
quirement s:
To unlo ckthePIN:
R Ther eis an Interne tcon nect ion.
R AMer cedes meaccount exists at htt ps:/ /
me. secur e.mercedes -benz.com.
R The Perso nalization service isact ive
(/ page228) .
Multim ediasystem:
4 System 5
PIN Protec tion
Se tting thePIN #
Sele ctSet PIN. #
Entera fo ur -di git PIN. #
Enterth efo ur -di git PIN again.
If bo th PINs match,PIN protect ion isactiv e.
Changing thePIN #
Sele ctChang eSet tings. #
Enterth ecur rent PIN . #
Select Chang ePIN . #
Seta ne wPIN . Ac
tiv atin gPI N protection fordat aex por t #
Select Change Setting s.
Co nfirm with thePIN. #
Select ProtectData Export .
Ac tivate0073 ordeacti vate 0053 thefunc tion.
Un bloc king thePIN
If th ePIN has been entered incor rectl yth re e
tim es,th ePIN willbebloc ked. Youcan have a
sing le-use passwordsent toyouvia the
Mer cedes meconn ectonline portalto rese tth e
PIN protect ion. #
Select Unbloc kPIN. #
Enterth esing le-use password.
PIN protect ion isrese t,and youcan seta
ne wPIN.
% The availabilit yof this func tion iscoun try
depen dentandmayno tbe available inyour
co unt ry.
Alt ernati vely,yo ucan have PIN protect ion
re se tat an aut hor ized Mercedes-Benz Cen‐
te r. User
profile Se
tting auser profile
Multimedia system:
4 System 5
g Person alization
Displa yingauser profile when star ting
If th is func tion isact ive, apr om ptappear swhen
st ar tin gth esy stem asking whichuser profile to
use. #
Select Display Profile Select ion afterStart . #
Activate0073 ordeacti vate 0053 thefunc tion.
Selecting auser profile #
Select GuestProfile orindividual profile 003B.
% Some settings from theuser profile areonl y
loaded whentheve hicle isstatio naryor
when theignition isswitc hedon.
Au tomatic synchronizat ion
Eac htime theignition isswitc hedoffor on, the
indiv idual userprofiles aresync hroniz edon the
multime diasystem and ontheser ver.This
ensur esthat thelat estuser profiles areav aila‐
ble. Mult
imed iasystem 22
7

#
Select Autom aticSynch ronization. #
Activate0073 ordeacti vate 0053 thefunc tion.
% Formor einf ormation aboutimpor ting/
ex por tinguser profiles (/ page228 ).
Cr eating auser profile
Multimedia system:
4 System 5
g Person alization
5 Create Profile #
Entera name. #
Select 0076.
The follo wing informatio nis save din theuser
pr ofile, forex am ple:
R System settings
R Navig ation andtraf fic inf ormati on
The settings differ depending ontheve hicle
eq uipment.
Im por ting/e xportingauser profile
Re quirement s:
R Ther eis an Interne tcon nection . R
AMer cedes meacco untexists at htt ps:/ /
me. secur e.mercedes -benz.com.
R The Perso nalization service isact ive.
R The func tion isavailable inyour count ry.
Multimedia system:
4 System 5
g Person alization
5 Manual Export/ Import
Im por ting auser profile #
Select Import Profiles fromServer.
The Theprofile dataimport overwrit esall
exist ingprofile data.Doyou want tocon -
tinue? messag eappear s. #
Select Yes.
User profiles areim por ted.
Expor tingauser profile #
Select Export Profiles tothe Serv er.
User profiles areex por ted.
% Onlyindividual profiles can beimpor tedor
ex por ted. The individual profiles arealw ays
coll ectiv elyimpor tedor expor ted. %
Certain settings ,suc has addr essbook
ent ries orprev ious destination sfrom the
na vig ation system, areno tex por ted.
Se tting user profile options
Multimedia system:
4 System 5
g Person alization #
Highlight apr ofile. #
Select ¥option s.
The follo wing option sar eav ailable:
R Renam e
R Delete
R Reset
% The gues tpr ofile can notbe dele tedor
re nam ed. So
ftwa reupdat es Inf
ormation onsof twareupdat es
The multimedi asy stem displa ysacor responding
messag ewhen asof twareupda teisavailable.
The availabilit yof this func tion isdepen denton
th ecount ry. 228
Multimedia system

Depe
nding onthesour ce,youcan perform
va rious updates: Sour
ceofthe
updat e Up
dat etype
Up dat esvia mobile
phone Sy
stem updat es,Digi‐
ta lOpera tor's Manua l
Up dat esvia anexter‐
nal stor ag emedium,
e.g. anSD card Na
vig ation maps %
Softwareupd ates via mobil ephone requ ire
an act ive Int erne tcon nection forth eve hicle.
This isno tav ailable inall coun tries. Forfur‐
th er information oncon nect ingtotheInt er‐
ne t,see (/page27 9).
Ad vantag esofsof twareupd ates
Sof twareupdat esensur eyo ur vehicle's tech nol ‐
ogy isup -to-d ate.
In orde rto cons tantl yimpr ovethequ alit yof our
ser vices youwill recei vefutur esof twareupd ates
fo ryo ur mult imed iasystem, theMer cedes me
con nect services andyour vehicle's communica‐
tion module. Thesewillbesent toyouvia the mobil
ephone connection inyour vehicle and,as
an option, installed automat ically.Yo ucan mon i‐
to rth est atus ofyour sof twareupdat eson the
Mer cedes mePortal and find informa tionab ou t
po tentia linno vatio ns.
Yo ur adv antages ataglanc e:
R Con venie ntly recei vesof twareupda tesvia
th emobile phonenetwork
R Improve sth equ alit yand availabilit yof
Mer cedesme connectser vices
R Keeps your mult imed iasystem and comm uni‐
cation module up-to-dat e
Fu rther information aboutsoftwareupdat escan
be found athttp s:// me. secure.m erced es-
ben z.co m
Car rying out softwareupd ates
Re quirement s:
R Ther eis an Interne tcon nection
(/ page27 9).
R Foraut omat icso ftwa reupdat es:your
ve hicle hasaper manent lyins talled com mu‐
nic ation module. Multim
ediasystem:
4 System 5
Soft ware Update
Au tomatic softwa reupdat es #
Activate0073 Auto matic Onl ine Update.
Th esof twareup dateswill bedownloaded
and installed automat ically.
The current status ofthesof twareupdat eis
displa yed.
Manu alsof twareupd ates #
Switc hof f0053 Auto matic OnlineUpdate. #
Select asof twareupdat efrom thelis tand
st ar tth eupdat e.
Ac tiv atin gaso ftwa reupdat e #
Restar tth esy stem.
Fu nction ofimpor tant system updates
Im por tant system updat esma ybe neces saryfo r
th esecur ityofyour mult imed iasystem's data.
Please installth ese updat es,other wise the
secur ityofyour mult imed iasystem cann otbe
ensur ed. Multimedia
system 229

tr
af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system.
Re quirement s:
R Forthe online search :Me rcedes mecon‐
nect isavailable.
R Youha ve auser accoun tfo rth eMer cedes
me Portal.
R The serviceis available.
R The servicehas been activat ed atan aut hor ‐
ize dMer cedes-Ben zCent er.
Fu rther information canbefound at:ht tp s://
www .merced es.me Mult
imed iasystem:
4 Navigation #
Sho wthena vig ation menu. #
Select ªEnter Dest ination . The
stat eor prov inc ein whic hth eve hicle is
locat edisset1.
Ther ear etw oav ailable methods ofdes tinat ion
entr y:
R Free sear ch2
R Sea rchstep-b y-step 3 Me
thod 1:free sear ch #
EnterthePOI oraddr essin2. The entries
can bemade inanyor der .
Dur ing destinat ionentry,sugg estion sar e
made bythemultimedia system. Aselect ion
of des tinat ions appear sin alis t.
En terth ese addr esselement s,forex am ple:
R City ,st re et,house number
R Street,cit y
R ZIP code
R POI name
R POI categor y,e.g. Gas Station
R City ,POI name #
Toswitc hto handwr itingrecognit ion:
selec tv 5. #
Write th ech aract eron theto uc hpad. #
Toswitc hto charact ersel ection :pr ess the
0038 button.
or #
Press theto uc hpad. Mult
imed iasystem 233

R
Time ofarriva l
Selec tinganalternativ ero ut e
Mul timedi asy stem:
4 Navigation 5
À Route andPosition #
Select Alternativ eRoute.
The routes aredispl ayed inaccor dance with
th ese tting made inthero utese tting s.
The currentl ysel ect edrouteis sho wnwitha
dar kblue line. #
Select thealt ernativ ero ute.
Swit ching theaut oma ticgasst ation search
on oroff
Multi media system:
4 Navigation 5
Z Option s #
Switc hReserve Fuelon0073 oroff0053.
Switc hedon0073: when thefuel reser veleve l
is reac hed, apr om ptappear sask ing whe ther
yo uwa nttostar tsear ching forga sst atio ns. St
arting theaut oma ticser vice station
sear ch
Re quirement s:
R ATTENTION ASSISTand theSuggest Rest
Area function areactiv ated (/ page16 5).
Dr ivin gsituati on
The ATTEN TIONASSIST Doyouwa ntto sea rch
for ares tare a?mes sage issho wn. #
Selec tYes.
The service statio nsear chstar ts.The availa‐
ble servicest atio nsalon gth ero uteor inthe
vicinity oftheve hicle's current positio nar e
di spl ayed. #
Select theser vice statio n.
The servicest atio naddr essisdispla yed. #
Ifro uteguidan ceisno tact ive, sele ctStart
Rout eGuidan ce.
The selected ser vicest atio nis setas ades ti‐
nat ion.Ro uteguidan cebegin s.
or #
Ifro uteguidan ceisact ive, sele ctStart New
Rout eGuidan ceorSet asNex tWay Point.
St art New RouteGuidan ce:th eselect ed
ser vice statio nis setas ane wdes tinatio n.
The prev ious destination andallintermediat e
des tination sar edele ted. Ro uteguidan ceto
th eser vice statio nbegin s.
Set asNex tWay Point:theselect edser vice
st atio nis setas thene xt int ermediat edes ti‐
nation .Ro uteguidan cebegin s. Ro
uteguidanc e No
teson rout eguidanc e &
WARNIN GRisk ofdist ra ction from oper‐
ati ng integr ated commu nication equip‐
ment whiletheve hicle isin mo tion
If yo uoper ateco mm unic ationeq uipme nt
int egrat edintheve hicle when driving, you
cou ldbe dist ra cted from thetra ffic situat ion.
This could alsocause youto lose control of
th eve hicle. 24
2
Multimedia system