2021 MERCEDES-BENZ AMG GT COUPE phone

1
me button for service or information calls
2 SOS button co ver
3 SOS button (eme rgency call system)
Making a Mer
Making a Mer cedes me call
cedes me call#
Press me button 1. Making an emerg
Making an emerg
ency call
ency call #
Toopen the co ver of SOS button 2, press it
brie0y. #
Press and hold SOS button 3for at least one
second.
If a Mercedes me call is active, an emer gency call
can still be triggered. This has priority over all
ot her active calls.
Inf
Inf or
ormation about t
mation about t he Mer
he Mercedes me call
cedes me call
A call tothe Mercedes-Benz Customer Centre has
been initiated via the me button in theove rhead
control panel or the multimedia system
(/ page 313).
Using thevo ice dialogue system you access the
desired service:
R Accident and Breakdown Management
R Mercedes-Benz Cus tomer Cent reforge neral
information about theve hicle
Yo u can /nd information on thefo llowing topics:
R Activation of Mercedes me connect
R Operating theve hicle R
Nearest Mercedes-Benz service cent re
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Customer Centre (/ page 316).
Calling t
Calling t he Mer he Mercedes-Benz Cust
cedes-Benz Cust omer Centre
omer Centre
using t
using t he multimedia syst
he multimedia syst em
em
R
R eq
eq uir
uir ements:
ements:
R Access toa mobile phone network is available.
R The cont ract partner's mobile network co ver-
age is available in there spective region.
R The vehicle must be switched on so that vehi-
cle data can be transfer red automaticall y.
Multimedia system: 4 © 5
Phone 5
g #
Call Mercedes me connect .
ATer con/rmation, the multimedia system
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.314
314
MBUX multimedia system

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 313).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident/B reakdown Management and
Main tenance Mana gement services are not acti-
va ted on Mercedes me, theDo you want to trans-
mit vehicle data and the vehicle's position to
the Mercedes-Benz Customer Centre in order to
improve the processing of your request? mes-
sage is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y.
More information on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services. R
The service selected in thevo ice control sys-
te m.
% A prom ptfor consent tothe data transfer only
occurs if the cor responding Mercedes me
connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle 316 316
MBUX multimedia system

If a call is made
for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data
If a call is made aTer automatic accident or break-
down de tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle R
Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
Dat
Dat a tr
a tr ansf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmit ted in
th e second stage toenable an optimal service.
An overview of the data transmitted can be found
in there specti veterm s of use for Mercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat a pr
a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Please take note of the data pr
otection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
re corded message immediately aTer calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
ev ery countr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system) MBUX multimedia system
317 317

R
Mercedes-Benz eme rgency call system (auto-
matic emer gency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
ge ncy call centre are available toyou around the
cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 313).
Yo u can also call the Mercedes-Benz Customer
Centre using the multimedia system
(/ page 314).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, /r stcall
th e national emer gency services using the stand-
ard national emer gency service telephone num-
bers. In emer gencies, you can also use the
Mercedes-Benz eme rgency call system
(/ page 324).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.me rcedes-benz.com Fu
rther information about Mercedes me connect,
th e pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artsei te.html
Inf Inf or
ormation on Mer
mation on Mer cedes me connect A
cedes me connect A ccident
ccident
and Br and Br eakdo eakdown Manag
wn Manag ement
ement
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer gency
call system (/ page 324)
If necessar y,the contact person at the
Mercedes-Benz eme rgency call centre for-
wa rdsth e call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing the call is ho wever not possible in all coun-
tries.
R Breakdown assistance byate ch nician on
location and/or theto wing away of theve hicle
to the nearest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services. R
Addition tothe emer gency guide aTer auto-
matic accident or breakdown de tection
(/ page 315)
In theev ent of a breakdown or accident, fur-
th er vehicle data is sent which enables optimal
support bythe Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
R Addition tothe Mercedes me connect service
Te lediagnostics
Wi th th eTe lediagnostics function, speci/c
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clear lyinterpr eted and are available thro ugh
th e monitoring of components that are subject
to diagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via the
multimedia system tocontact the Mercedes-
Benz Customer Centre for fur ther help. This
prom ptinthe multimedia system only appears
when theve hicle is stationar y.318
318
MBUX multimedia system

%
These services are subject to technical
re strictions su chasthe mobile phone co ver-
age, mobile network quality and the ability of
th e processing systems tointerpr etthe trans-
fe rred data. In some circumstances, this can
re sult in dela ysorthefa ilure of the informa-
tion toappear in the multimedia system.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat a tr a transf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The data transfer red during a Mercedes me con-
nect call depends on:
R The reason for initiation of the call
R The service that is selected in thevo ice con-
trol system
R The activated Mercedes me connect services
Yo u can /nd out which data is transfer red when
using the services in the cur rently valid Mercedes
me connect term s of use and the data pr otection
information for Mercedes me connect. You can
/nd these in your Mercedes me user account. Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes me & Apps menu
cedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be available toyou.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes me
apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia system.
In theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes me
user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car O1ce or the
we b br owser depending on availability Ov
Ov
er
er vie
vie w of In-Car
w of In-Car O1ce
O1ce Using In-Car O1ce,
you can connect your online
services with the multimedia system.
Re quirements for In-Car O1ce:
R Your mobile phone is connected with the mul-
timedia system (/ page 313).
R You ha vea user account forth e Mercedes me
Po rtal.
R The In-Car O1ce service is activated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. with O1ce 365 or Gmail, and
ha ve connected the user account with In-Car
O1ce.
In-Car O1ce functions R Display pending appointments in the calendar
- Reading out calendar ent ries
- Calling stored telephone numbers
- Navigating toappointments with navigable
destinations
- Deleting a calendar ent ry MBUX multimedia system
319
319

R
Display and selection of tasks and calls to
comple te
- Reading aloud
- Calling stored telephone numbers
- Deleting
R Noting calls
- Declining incoming calls and saving as a
ta sk in theTasks & calls menu R
Marking entry in Tasks & callsas completed
O
R Managing e-mails
- Showing/reading e-mails
- Writing and forw arding e-mails
% You can start the In-Car O1ce function using
th eMercedes me & Apps menu. Please noteth
at cer tain functions are only available when
th eve hicle is stationar y. W
W
eb br ow
eb br owser ov
ser overerview
view The
web br owser is star ted using theMercedes
me & Apps menu. 320
320
MBUX multimedia system

1
URL ent ry
2 Bookma rks
3 Web page, back
4 Web page, forw ards
5 Torefresh/stop
6 Options
% Websites cannot be shown while theve hicle is
in motion. Ov
Ov
er
ervie
vie w of smar
w of smar tphone int
tphone int egr
egration
ation Wi
th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multime-
dia system displa y.
Only one mobile phone at a time can be connec-
te d via Smartphone Integ ration tothe multimedia
system. Also for use with two phone mode with
smartphone integ ration, only one additional mobile phone can be connec
ted using Blue tooth ®
with the multimedia system.
The full range of functions for Smartphone Inte-
gr ation is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedto a USB port with theç
symbol on the multimedia system using a suitable
cable. MBUX multimedia system
321 321

Apps
for Smartphone Integ ration
R Apple CarPlay ®
R Android Auto
% For saf etyre asons, the /rst activation of
Smartphone Integ ration on the multimedia
system must be car ried out when theve hicle
is stationary and the parking brake is applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
Ov
Ov er
ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised) The transfer of
this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 300).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the inst rument cluster
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction R
Acceleration direction
This data is used bythe mobile phone toimpr ove
th e accuracy of the navigation (e.g. for continua-
tion in a tunnel). Mer Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on av
mation on available emerg
ailable emerg ency call syst
ency call syst ems
ems Tw
o types of emer gency call system are available
to you in theve hicle:
R Mercedes-Benz emer gency call system
R 112 eme rgency call system (EU eCall)
The Mercedes-Benz Emer gency Call System is not
av ailable in all countries. You can /nd more infor-
mation on there gional availability of the
Mercedes-Benz Eme rgency Call System at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for bo themer gency call sys-
te ms:
R The transfer of speci/c data is requ ired forthe
intended function of bo themer gency call sys- 322 322
MBUX multimedia system