2021 MAZDA MODEL CX-9 air condition

SignalWarning Action to be taken
Door-Ajar/Lift‐
gate-Ajar Warning In ‐
dication/Warning Light The light turns on if
any door/liftgate is not
closed securely. Close the door/liftgate securely.

Tire Pressure Monitoring System Warning Light (Turns on)
*
Take the appropriate action and verify
that the warning light turns off.
Wa r n i n g
When the warning light illumina tes, and the warning beep sound is heard when tire pressure is too low in one or
more tires.
WA R N I N G
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, decrease vehicle speed immediately and avoid sudden maneuvering and braking:
If the tire pressure monitoring system warning light illumin ates or flashes, or the tire pressure warning beep sound
is heard, it is dangerous to drive the vehicle at high speeds, or perform sudden maneuvering or braking. Vehicle
drivability could worsen and result in an accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can check the visual condition
of the tire and determine if you have enough air to proceed to a place where air may be added and the system
monitored again by an Authorized Mazda Dealer or a tire repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is da ngerous, even if you know why it is illuminated. Have the problem taken
care of as soon as possible before it develops into a more serious situation that could lead to tire failure and a
dangerous accident.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-40*Some models.
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the componen
ts or wiring system for the supplementary
restraint system modified to accommodate a person with certai n medical conditions in
accordance with a certified physician, go to STEP 2.
▼ STEP 2: Contact Mazda
North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
Customer Information and Reporting Safety Defects
Customer Assistance
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conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.
▼ STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
Customer Information and Reporting Safety Defects
Customer Assistance
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approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be pr esented to an arbitrator at an informal
hearing. The arbitrator's decision should ordi narily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requ ires that, if Mazda or its representative is
unable to repair a new motor vehicle to c onform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bo dily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more th an 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
Customer Information and Reporting Safety Defects
Customer Assistance
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Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record da ta related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
How various systems in your vehicle were operating;
Whether or not the driver and passenger safety belts were buckled/fastened;
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
A written agreement from the vehicle owner or the lessee is obtained
Officially requested by the police or other law enforcement authorities
Used as a defense for Mazda in a lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda vehicle performance, including safety.
Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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Letter RatingSpeed Rating
V1 49 m ph
W 168
* mph
Y 186
* mph
* For tires with a maximum speed capability over 149 mph, tire manufacturers sometimes use the letters ZR. For
tires with a maximum speed capability over 186 mph, tire manufacturers always use the letters ZR.
MS or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M
The number of plies indicates the number of layers of rubber-coated fabric in the tire. In
general, the greater the number of plies, the more weight a tire can support. Tire
manufacturers also must indicate the tire materials, which include steel, nylon, polyester,
and other.
Maximum Load Rating
This number indicates the maximum load in kilograms and pounds that can be carried by the
tire.
Maximum Permissible Inflation Pressure
This number is the greatest amount of air pressure that should ever be put in the tire under
normal driving conditions.
Tread Wear, Traction and Temperature Grades
Tr e a d w e a r : The tread wear grade is a comparative rating based on the wear rate of the tire
when tested under controlled conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the
government course as a tire graded 100.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades
represent the tire's ability to stop on wet pave ment as measured under controlled conditions
on specified government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.
Te m p e r a t u r e : The temperature grades are A (the highest), B and C, representing the tire's
resistance to the generation of heat and its ability to dissipate heat when tested under
controlled conditions on a specif ied indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local governments may require true snow tires, those with very
deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make
sure you purchase snow tires that are the same size and construction type as the other tires
on your vehicle.
SAFETY WARNING
The following safety warning appears on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:
EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-MATCH
TIRE DIAMETER TO RIM DIAMETER; NEVE R EXCEED 40 psi (275 kPa) TO SEAT
BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.
TIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/
DAMAGE-FOLLOW OWNER'S MANUAL AND PLACARD IN
VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR
DAMAGE.
▼ Information on Temporary Tires
Please refer to the sample below.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Index
Front Air Conditioner....................5-5
Fully Automatic Type....................5-5
Operating tips................................ 5-2
Operating Tips............................... 5-2
Rear Air Conditioner................... 5-11
Vent operation................................5-3
Vent Operation...............................5-3
Vent Operation (Front).................. 5-3
Vent Operation (Rear)................... 5-9
Collision warning.............................. 7-51
Coming Home Light......................... 4-74
Cruise Control................................. 4-247 Cruise control switch.................4-247
Cruise main indication (white)/cruise
set indication (green)................. 4-248
Cup Holder........................................ 5-66
Customer Assistance. .......................... 8-2
D
Daytime Running Lights................... 4-75
Defogger
Mirror...........................................4-82
Rear window........... .................... 4-82
Dimensions.......................................... 9-5
Display...............................................4-11
Distance Recognition Support System
(DRSS)............................................ 4-133 Indication on display................. 4-133
Door Locks........................................3-12
Driver Attention Alert (DAA).........4-137
Drive Selection................................4-109
Driving In Flooded Ar ea...................3-54
Driving on Uneven Road.................. 3-55
Driving Tips Automatic transaxle.....................4-69
Break-in period............................ 3-49
Driving in flooded area............... 3-54
Driving on uneven road...............3-55
Floor mat..................................... 3-51
Hazardous driving.. ..................... 3-50
Overloading............. .................... 3-54
Rocking the vehicle. .................... 3-51
Saving fuel and protection of the
environment................................. 3-49
Turbocharged vehicles.................3-56
Winter driving............................. 3-52
Dynamic Stability Control (DSC)... 4-105
TCS/DSC indicator light........... 4-105
E
Electric parking brake (EPB)............ 4-92
Electric Parking Brake (EPB) Warning
Beep...................................................7-49
Emergency StartingPush-starting................................ 7-22
Starting a flooded engine............ 7-22
Emergency Towing Towing description...................... 7-25
Towing hooks............. ................. 7-26
Emission Control System..................3-30
Engine Coolant.........................................6-22
Engine compartment overview.... 6-19
Exhaust gas..................................3-31
Hood release................................ 6-17
Oil................................................ 6-20
Starting...........................................4-5
Essential Information.......................... 6-2
Event Data Recorder......................... 8-21
Exhaust Gas...................................... 3-31
Exterior Care..................................... 6-52 Aluminum wheel maintenance.... 6-57
Bright-metal maintenance........... 6-56
Maintaining the fini sh................. 6-53
Plastic part maintenance.............. 6-57
F
Flasher
Hazard warning........................... 4-84
Headlights.................................... 4-70
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