2021 MAZDA MODEL CX-5 Tran

Starting a Flooded Engine(SKYACTIV-G 2.5 andSKYACTIV-G 2.5T)
If the engine fails to start, it may be
flooded (excessive fuel in the engine).

Follow this procedure:

1. If the engine does not start within 5
seconds on the first try, wait 10
seconds and try again.
2. Make sure the parking brake is on.
3. Depress the accelerator all the way and hold it there.
4. Depress the brake pedal, then press the push button start. If the engine starts,
release the accelerator immediately
because the engine will suddenly rev
up.
5. If the engine fails to start, crank it without depressing the accelerator.

If the engine still does not start using the
previous procedure, have your vehicle
inspected by an Authorized Mazda Dealer.
Push-Starting
Do not push-start your Mazda.
WA R N I N G
Never tow a vehicle to start it:
Towing a vehicle to start it is dangerous.
The vehicle being towed could surge
forward when its engine starts, causing the
2 vehicles to collide. The occupants could
be injured.
NOTE
You cannot start a vehicle with an
automatic transaxle by pushing it.
If Trouble Arises
Emergency Starting
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Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.
Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a FWD vehicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Parking Brake (EPB) on
page 4-98.

A towed AWD vehicle must have all its
wheels off the ground.
WA R N I N G
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.
CAUTION
 Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transaxle.
If Trouble Arises
Emergency Towing
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Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or
flatbed equipment.

If the parking brake cannot be released
when towing the vehicle, transport the
vehicle with all front and rear wheels
raised
off the ground as shown in the
figure. If the vehicle is towed without
raising the wheels off the ground, the
brake system could be damaged.
Wheel dollies
Tiedown Hooks*
CAUTION
Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for securing
the vehicle to a transport vessel during
shipping.
Using the eyelets for any other purpose
could result in the vehicle being damaged.
▼ Tiedown Hooks
1. Remove the tiedown eyelet and the lug
wrench from the luggage compartment
(page 7-3).
2. Wrap a flathead screwdriver or similar tool with a soft cloth to prevent
damage to a painted bumper, and open
the cap located on the front or rear
bumper.
Front
If Trouble Arises
Emergency Towing
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SignalWarning
Selective Catalytic
Reduction (SCR)
Warning Light
*
If the light turns on
The amount of Diesel Exhaust Fluid (DEF) is low or too much was added. Check the mes ‐
sage indicated on the display and c onsult an Authorized Mazda Dealer.
NOTE
If the vehicle continues to be driven while the SCR warning light is turned on, the vehi ‐
cle's speed may be restricted.
If the light is flashing
There is a problem with the SCR system or the remaining amount of DEF is extremely
low. Check the message indicated on the display and have the vehicle inspected by an Au ‐
thorized Mazda Dealer.
CAUTION
If the vehicle continues to be driven while th e SCR warning light is flashing, the vehicle may
stop running. If the SCR warnin g light flashes, have the vehicle inspected immediately at an
Authorized Mazda Dealer.
Automatic Trans‐
axle Warning Indi ‐
cation/Warning
Light
*
The indication/light illuminates wh en the transaxle has a problem.
CAUTION
If the automatic transaxle warning indication/ light illuminates, the transaxle has an electri‐
cal problem. Continuing to drive your Mazda in this condition could cause damage to your
transaxle. Consult an Authorized Mazda Dealer as soon as possible.
AWD Warning Indi ‐
cation*
“4WD System Malfunction” is displayed
The indication is displayed under the follow ing conditions. The system may have a mal‐
function. Have the vehicle checked at an Authorized Mazda Dealer.
When there is a malfunction in the AWD system.When there is a large difference between th e tire size of the front and rear wheels.
“4WD System High Load” is displayed
The indication is displayed under the followin g conditions. Park the vehicle in a safe place
and check that the warning indi cation light turns off, and then drive the vehicle. Contact
an Authorized Mazda Deal er if the indication is continuously displayed.
When the differential oil temperature is excessively high.When there is a large difference between the front and rear wheel rotation, such as
when trying to remove the vehicle from mud.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tool
s to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfactio n cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the ow
ner of the dealership or its General Manager.
▼STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact
the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refe r to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem a nd/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Province/TerritoryCAMVAP Number
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES
COVERING AREAS
MAZDA CANADA INC. WESTERN REGION5011 275 STREET
LANGLEY, BRITISH COLUMBIA V4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA,
MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL REGION55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION
6111 ROUTE TRANSCANADIENNE POINTE CLAIRE, QUEBEC H9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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shown on the Safety Compliance Certification Label located on the driver's door
frame or door pillar. The GVW must never exceed the GVWR.

SAMPLE

WARNING
Never Exceed Axle Weight Rating Limits:
Exceeding the Safety Certification Label axle weight rating limits is dangerous and could
result in death or serious injury as a result of substandard vehicle handling, performance,
engine, transmission and/or structural damage , serious damage to the vehicle, or loss of
control.
Always keep the vehicle within the axle weight rating limits.

GCW
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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