2021 MAZDA MODEL CX-30 ACC

Mexico
If the vehicle speed exceeds about 20
km/h (12 mph) with the driver or front
passenger's seat belt unfastened, a
warning beep sounds continuously. If
the seat belt remains unfastened, the
beep sound stops once and then
continues for about 90 seconds. The
beep stops after the driver or front
passenger's seat belt is fastened.
Until a seat belt is fastened or a given
period of time has elapsed, the beep
sound will not stop even if the vehicle
speed falls below 20 km/h (12 mph).
NOTE
Placing heavy items on the front
passenger's seat may cause the front
passenger's seat belt warning
function to operate depending on
the weight of the item.
To allow the front passenger seat
weight sensor to function properly,
do not place and sit on an additional
seat cushion on the front passenger's
seat. The sensor may not function
properly because the additional seat
cushion could cause sensor
interference.
If a small child is seated on the front
passenger's seat, the warning beep
may not operate.
Rear seat
The warning beep only sounds if a seat
belt is unfastened after being fastened.
▼ Ignition Not Switched Off (STOP)
Warning Beep
If the driver's door is opened with the
ignition switched to ACC, a beep will
be heard continuously in the cabin to
notify the driver that the ignition has
not been switched OFF (STOP). Under
this condition, the keyless entry system
will not operate, the vehicle cannot be
locked, and the battery voltage will be
depleted.
▼Key Removed from Vehicle
Warning Beep
Vehicles with advanced keyless
function
If the key is taken out of the vehicle
while the ignition is switched to ACC
or ON, and all the doors are closed, a
sound is activated 6 times outside of
the vehicle and a sound is activated 1
time in the vehicle.
Vehicles without advanced keyless
function
If the key is taken out of the vehicle
while the ignition is switched to ACC
or ON, and all the doors are closed, a
sound is activated 1 time in the
vehicle.
NOTE
Make sure that you leave the vehicle
while carrying the key, or switch the
ignition OFF.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-38
CX-30_8JP5-EA-20K_Edition1_new
2020-7-22 15:50:09

▼Power Liftgate Warning Beep*
If system operation precautions are
necessary, the driver is notified by the
warning sound.
Warning beep What to check
The beep sounds 3
times The conditions re-
quired for the power
liftgate to operate have
not been met, such as
an object being stuck
in the liftgate.
The beep sound con-
tinues The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.
▼
Low Fuel Warning Beep
When the low fuel warning light
flashes, a warning beep is activated
once at the same time.
▼
Brake Override Warning Beep
A warning beep is activated when the
accelerator pedal and brake pedal are
depressed at the
same time while
driving. Only depress the brake pedal.
▼ Shift Position Warning Beep
A sound is activated when the push
button start is pressed while the
selector lever is in a position other
than P, and the ignition is switched to
ACC. Check the selector lever
position.
▼ Electric Parking Brake (EPB)
Warning Beep
The warning buzzer is activated under
the following conditions:
The vehicle is driven with the parking
brake applied.
The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.
You attempt to start driving the
vehicle while the conditions for
releasing the Electric Parking Brake
(EPB) automatically have not been
met.
▼AUTOHOLD Warning Beep
Warning light flashes/message is
displayed and beep sound is activated
simultaneously for about 5 seconds
when using AUTOHOLD function or
when AUTOHOLD switch is operated.
Because a problem with AUTOHOLD
function has occurred, AUTOHOLD
function does not operate even if
AUTOHOLD switch is operated.

If the warning light flashes/message is
displayed and the beep sound is
activated simultaneously, have your
vehicle inspected at an Authorized
Mazda Dealer.
▼
Vehicle Problem Warning Beep
If any of the following problems occur,
a warning beep is activated. Check the
information regarding the warning
indication in the instrument cluster or
on the center display.
Automatic transmission problemIncrease in automatic transmission
internal temperature
Brake
fluid amount decreaseEngine oil level sensor problemElectric Parking Brake (EPB) problemEngine hydraulic pressure decrease
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-40*Some models.
CX-30_8JP5-EA-20K_Edition1_new
2020-7-22 15:50:09

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-7
Customer Assistance (Puerto
Rico)................................... 8-10
Customer Assistance
(Mexico)............................. 8-11
Mazda Importer/Distributors ..........
............................................ 8-13 Importer/Distributor............8-13
Reporting Safety Defects.......... 8-14 Reporting Safety Defects
(U.S.A.)...............................8-14
Reporting Safety Defects
(Canada)............................ 8-15
Warranty................................8-16 Warranties for Your Mazda ..........
.......................................... 8-16
Outside the United States/
Canada............................... 8-16
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-17
Add-On Non-Genuine Parts and
Accessories......................... 8-18
Cell Phones............................ 8-19Cell Phones Warning............ 8-19
Event Data Recorder................ 8-20 Event Data Recorder (U.S.A. and
Canada)..............................8-20
Recording of Vehicle Data........ 8-21 Recording of Vehicle Data.... 8-21
Uniform Tire Quality Grading System
(UTQGS)................................ 8-22 Uniform Tire Quality Grading
System (UTQGS).................. 8-22
Tire Information (U.S.A.).......... 8-24 Tire Labeling........................ 8-24
Location of the Tire Label
(Placard)............................. 8-28
Tire Maintenance................. 8-30
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-35
Declaration of Conformity....... 8-36 Declaration of Conformity ...........
.......................................... 8-36
8-1
CX-30_8JP5-EA-20K_Edition1_new 2020-7-22 15:50:09

Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio
n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Customer Information and Reporting Safety Defects
Customer Assistance
8-2
CX-30_8JP5-EA-20K_Edition1_new
2020-7-22 15:50:09

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
final step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

Customer Information and Reporting Safety Defects
Customer Assistance
8-3
CX-30_8JP5-EA-20K_Edition1_new
2020-7-22 15:50:09

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [3033
Wilson Boulevard, Arlington,
Virginia 22201] through local Better
Business Bureaus. BBB AUTO LINE
and Mazda have been certified by
the Arbitration Certification
Program of the California
Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBBAUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
8-4
CX-30_8JP5-EA-20K_Edition1_new 2020-7-22 15:50:09

The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as prov ided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
8-6
CX-30_8JP5-EA-20K_Edition1_new 2020-7-22 15:50:09

Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼
Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Customer Information and Reporting Safety Defects
Customer Assistance
8-11
CX-30_8JP5-EA-20K_Edition1_new 2020-7-22 15:50:09