2021 MAZDA MODEL CX-3 phone

SymptomCauseSolution method
When using an iPhone
® as a Blue‐
tooth®audio device, the iPhone®
connection unexpectedly switches to
the Apple CarPlay™ connection. The iPhone
® is connected to Apple
CarPlay™. If Apple CarPlay™ is not used, can
‐
cel the Apple CarPlay™ wireless
connection using the audio unit set ‐
ting or iPhone® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
Android Auto™ use-related issues
Symptom CauseSolution method
The Android Auto™ mode does not
launch even though the An ‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart ‐
phone. The Android Auto™ application has
not been downloaded to your An
‐
droid™ Smartphone. To use Android Auto™ with your
vehicle, the Android Auto™ appli
‐
cation is required on your An ‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displaye d after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be
‐
tween the vehicle's audio system
and your Android™ Smartphone. Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue
‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB port
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in
‐
correct.
Voice recognition responds slow ‐
ly or it does not work. ―
If you are having difficulty using
the voice recognition, visit the An
‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue
‐
tooth®. The volume on some devi ‐
ces connected via Bluetooth® can
be adjusted.
Interior Features
Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
The Apple CarPlay™ wireless con ‐
nection being used cannot be
switched to the Android Auto™
connection. There are many possible reasons for
this such as:
The Android™ Smartphone is
connected in charging mode.
The Android Auto™ connection
is conflicting with the Apple Car
‐
Play™ wireless connection. Set up the connection to Android
Auto™ according to
the procedure
[If Android Auto™ cannot be con ‐
nected]. Refer to How to use the
Android Auto™ mode on page
5-92.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing. ―Make sure that the Bluetooth
® de
‐
vice is compatible with the Blue ‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. Try connecting from the
Bluetooth
® device. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Interior Features
Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
Does not connect automatically
when starting the engine. The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue
‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Interior Features
Audio Set [Type B (touchscreen)]
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Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition.
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres ‐
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni
‐
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers.
Poor voice recognition.
There is a malfunction in the micro‐
phone.A poor connection or malfunction
with the microphone may have oc
‐
curred. Consult an Authorized Maz ‐
da Dealer.
Phone-related voice recognition is
disabled. There is a problem with the connec
‐
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized. The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas
‐
ures, the rate of recognition will im ‐
prove.Clear memory from the phone ‐
book which is not used very of ‐
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us ‐
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized. Song names cannot be recognized
by voice.
―
You want to skip guidance. ―Guidance can be skipped by quickly
pressing and releas
ing the talk but‐
ton.
Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard. For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
Interior Features
Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
The other party cannot be heard or
the speaker's voice is quiet. The volume is set at zero
or low. Increase the volume.
The phone does not receive calls. The “Incoming Call Notifications”
setting in the Communication Set
‐
tings is off. Turn the “Incoming Call Notifica
‐
tions” setting on.
Other problems
Symptom CauseSolution method
The indication fo r the remaining
battery is different between the ve ‐
hicle and the device. The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi ‐
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear. The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in ‐
coming/outgoing call record. Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro‐
nization.
It takes a long time to complete the
function for changing the language. A maximum of 60 seconds is re
‐
quired. ―
Interior Features
Audio Set [Type B (touchscreen)]
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Things You Need to Know
WARNING
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does no t indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this, 2 stations may sometimes
be picked up on the same frequency at the
same time.
Station 2
Station 1 Ionosphere
FM characteristics
An FM broadcast range is usually about
40―50 km (25
―30 miles) from the
source. Because of extra coding needed to
break the sound into 2 channels, stereo FM
Interior Features
Appendix
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CAUTION
Remove the iPod when it is not in use.
Because the iPod is not designed to
withstand excessive changes in
temperature inside the cabin, it could be
damaged or the battery may deteriorate
due to the excessive temperature or
humidity inside the cabin if it is left in the
vehicle.
 If data in the iPod is lost while it is
connected to the unit, Mazda cannot
guarantee recovery of any lost data.
 If the iPod battery is deteriorated, the
iPod may not recharge and playback
may not be possible when it is connected
to the unit.
 For details on using the iPod, refer to the
iPod instruction manual.
 When connecting the iPod to a USB port,
all commands are made from the audio
unit. iPod control is not possible.
NOTE
The audio unit cannot display images or
videos stored in an iPod.
▼ Agreements and disclaimers related
to Apple CarPlay™
This unit is compatible with Apple
CarPlay™ which can operate an iPhone
®
using the vehicle's audio device.

 iPhone, Siri and Apple Music are
registered trademarks of Apple Inc.
 Apple CarPlay is trademarks of Apple
Inc.
 iOS is a trademark or registered
trademark of Cisco in the U.S. and other
countries and is used under license.
May not be compatible depending on the
model or OS version.
CAUTION

For the purposes of safety, do not
operate your iPhone
® while driving.
 Disconnect the iPhone
® when it is not in
use. If the device is left in the cabin, it
could be damaged or the battery may
deteriorate due to the excessive
temperature or humidity inside the
cabin.
 If the iPhone
® battery has deteriorated, it
may not recharge or play audio even if it
is connected to this unit.
 Before use, carefully read the user
instructions for the iPhone
®.
NOTE
To prevent loss or damage of stored data,
we recommend that you always back up
your data.
▼ Operating Tips for Android™
Requires the Android Auto app on Google
Play and an Android compatible
smartphone running Android™ 5.0
Lollipop or higher.
CAUTION

For the purposes of safety, do not
operate your Android™ Smartphone
while driving.
 Disconnect the Android™ Smartphone
when it is not in use. If the device is left in
the cabin, it could be damaged or the
battery may weaken due to the excessive
temperature or humidity inside the
cabin.
Interior Features
Appendix
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If the Android™ Smartphone battery has
deteriorated, it may not recharge or play
audio even if it is connected to this unit.
 Before use, carefully read the user
instructions for the Android™
Smartphone.
NOTE
To prevent loss or damage of stored data,
we recommend that you always back up
your data.
 Google, Android, Android Auto and
other related marks are trademarks of
Google LLC.
Interior Features
Appendix
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