2021 MAZDA MODEL CX-3 phone

guidance reads out the voice tags
registered to the phonebook.)
Press the talk button with a short press
during the read-out at the desired
name, and then say one of the
following voice commands to execute
it.
“Continue”: Continues the list
readout.
“Call”: Calls the registered
phonebook data when the talk button
is short-pressed.
“Edit”: Edits the registered
phonebook data when the talk button
is short-pressed.
“Delete”: Deletes the registered
phonebook data when the talk button
is short-pressed.
“Previous”: Returns to the previous
phonebook data in read-out when the
talk button is short-pressed.
6. Prompt: “End of list, would you like
to start from the beginning?”
7. Say: [Beep] “No”
8. The procedure returns to Step 3.
Redial Function
Redialing the number of the person
previously dialed using the phone is
possible.
1. Press the pick-up but ton or talk button
with a short press.
2. Say: [Beep] “Redial”
3. Prompt: “Dialing”
Telephone Number Input
NOTE
Practice this while parked until you are
confident you can do it while driving in a
non-taxing road situation. If you are not
completely comfortable, make all calls
from a safe parking position, and only
start driving when you can devote your
full attention to driving.
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Dial”
3. Prompt: “Number, please”
4. Say: [Beep] “XXXXXXXXXXX
(Telephone number)”
5. Prompt: “XXXXXXXXXXX.
(Telephone number) After the beep,
continue to add numbers, or say
Go-Back to re-enter the last entered
numbers, or press the Pick-Up button
to execute dialing.”
6. (Dialing)
Press the pick-up button or say “Dial”,
then go to Step 7.
(Adding/inputting telephone
number)
Say, “XXXX” (desired telephone
number), then go to Step 5.
(Telephone number correction)
Say, “Go Back”. The prompt replies,
“Go Back. The last entered numbers
have been removed.”. Then go back to
Step 3.
7. Prompt: “Dialing”
NOTE
The “Dial” command and a telephone
number can be combined.
Ex. In Step 2, say, “Dial 123-4567” then,
Steps 3 and 4 can be skipped.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Emergency calls
A call can be made to the emergency
phone number (911: U.S.A./Canada, 066:
Mexico) using the voice input command.
It may not function properly in some areas
in Mexico.
1. Press the pick-up button or talk buttonwith a short press.
2. Say: [Beep] “Emergency”
3. - U.S.A./Canada vehicles - Prompt:
“Dialing “911”, is this correct?”
- Mexico vehicles - Prompt: “Dialing
“066”, is this correct?”
4. Say: [Beep] “Yes”
5. Prompt: “Dialing”
▼Receiving an Incoming Call
1.
Prompt: “Incoming call, press the
pick-up button to answer”
2. To accept the call, press the pick-up button.
To reject the call, press the hang-up
button.
▼Hanging Up a Call
Press the hang-up button during the call. A
beep sound will confirm that call is ended.
▼Mute
The microphone can be muted during a
call.
1. Press the talk button with a short press.
2.
Say: [Beep] “Mute”
3. Prompt: “Microphone muted”
Canceling mute
1. Press the talk button with a short press.
2. Say: [Beep] “Mute off”
3. Prompt: “Microphone unmuted”
▼Transferring a Call from
Hands-Free to a Device (Mobile
Phone)
Communication betw
een the hands-free
unit and a device (Mobile phone) is
canceled, and the line can be switched to a
standard call using a device (Mobile
phone).
1. Press the talk button with a short press.
2. Say: [Beep] “Transfer call”
3. Prompt: “Transferred call to phone”
▼Transferring a Call from a Device
(Mobile Phone) to Hands-Free
Communication between devices (Mobile
phone) can be switched to Bluetooth
®
Hands-Free.
1. Press the talk button with a short press.
2.
Say: [Beep] “Transfer call”
3. Prompt: “Transferred call to Hands
Free system”
▼ Call interrupt
A call can be interrupted to receive an
incoming call from a third party.
Switch to a new incoming call using the
following methods.
(Method 1)
1. Press the pick-up button.
2.
Prompt: “Swapping calls.”
(Method 2)
1. Press the talk button with a short press.
2. Say: [Beep] “Swap calls”
3. Prompt: “Swapping calls.”
NOTE
To refuse an incoming call, press the
hang-up button.
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After receiving a new incoming call, the
previous call is placed on hold.
Switching calls
Switching back to the previous call can
also be done.
Method 1
1. Press the pick-up button.
2. Prompt: “Swapping calls.”
Method 2
1. Press the talk button with a short press.
2. Say: [Beep] “Swap calls”
3. Prompt: “Swapping calls.”
Three-way call function
1. Press the talk button with a short press.
2. Say: [Beep] “Join calls”
3. Prompt: “Joining calls”
Making a call using a telephone number
1. Press the talk button with a short press.
2. Say: [Beep] “Dial”
3. Prompt: “Number, please”
4. Say: [Beep] “XXXXXXXXXXX
(Telephone number)”
5. Prompt: “XXXXXXXXXXX.
(Telephone number) After the beep,
continue to add numbers, or say
Go-Back to re-enter the last entered
numbers, or press the Pick-Up button
to execute dialing.”
6. (Dialing)
Press the pick-up button or say “Dial”,
then go to Step 7.
(Adding/inputting telephone
number)
Say, “XXXX” (desired telephone
number), then go to Step 5.
(Telephone number correction)
Say, “Go Back”. The prompt replies,
“Go Back. The last entered numbers
have been removed.”. Then go back to
Step 3.
7. Prompt: “Dialing”
Making calls using the phonebook
1. Press the talk button with a short press.
2. Say: [Beep] “Call”
3. Prompt: “Name please.”
4. Say: [Beep] “XXXXX... (Ex. “John's
phone”)” (Say a voice tag registered in
the phonebook.)
5. Prompt: “Calling XXXXX... (Ex.
“John's phone”) XXXX (Ex. “at
home”). Is this correct?” (Voice tag
and phone number location registered
in phonebook).
6. Say: [Beep] “Yes”
7. Prompt: “Dialing”
Redialing function
1. Press the talk button with a short press.
2. Say: [Beep] “Redial”
3. Prompt: “Dialing”
Ending the current call
Press the hang-up button during the call.
▼ DTMF (Dual Tone Multi-Frequency
Signal) Transmission
This function is used when transmitting
DTMF via the user's voice. The receiver of
a DTMF transmission is generally a home
telephone answering machine or a
company's automated guidance call center
(When you send tone signals back
according to the voice guidance
recording).
1. Press the talk button with a short press.
2.
Say: [Beep] “XXXX... send” (Say
DTMF code)
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Audio Set [Type A (non-touchscreen)]
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Commands useable anytime during
voice recognition
“Help” or “Go Back” are commands
which can be used at anytime during voice
recognition.
Help function use
The help function informs the user of all
the available voice commands under the
current conditions.
1.Say: [Beep] “Help”
2. Follow the prompts to receive the
appropriate voice guidance
instructions.
Returning to pr evious operation
This command is for returning to the
previous operation while in the voice
recognition mode.
Say: [Beep] “Go Back”
To prevent a deterioration in the voice
recognition rate and voice quality, the
following points should be observed:
The voice recognition cannot be
performed while voice guidance or the
beep sound is operating. Wait until
the voice guidance or the beep sound
is finished before saying your
commands.
Dialects or different wording other than
hands-free prompts cannot be
recognized by voice recognition. Speak
in the wording specified by the voice
commands.
It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.
Do not speak too slow or too loud.
Speak clearly, without pausing between
words or numbers.
Close the windows and/or the moonroof
to reduce loud noises from outside the
vehicle, or turn down the airflow of the
climate control system while Bluetooth
®
Hands-Free is being used.
Make sure the vents are not directing air
up towards the microphone.
NOTE
If the voice recognition performance is not
satisfactory.
Refer to Voice Recognition Learning
Function (Speaker Enrollment) (Type A)
on page 5-57.
Refer to Troubleshooting on page 5-59.
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Audio Set [Type A (non-touchscreen)]
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recognition learning (1 to 8) according
to the voice guidance.)
9. Prompt: “Speaker enrollment is
complete.”
NOTE
If an error occurred in the voice
recognition learning, re-learning can be
done by pressing the talk button with a
short press.
Voice input command list for voice
recognition learning
When reading out, the following points
must be observed:
Read out the numbers one at a time
correctly and naturally.
(For example, “1234” must be read out
“one, two, three, four” not “twelve,
thirty four”.)
Do not read out parentheses. “(” and
hyphens “-” are used for separating
numbers in a phone number.
Ex.
“(888) 555-1212” must be spoken “Eight,
eight, eight, five, five, five, one, two, one,
two.”
Phrase Command
1 0123456789
2 (888) 555-1212
3Call
4Dial
5Setup
6Cancel
7 Continue
8Help
NOTE
The applicable phrase appears in the
audio display.
After user voice registration is
completed, voice guidance “Speaker
enrollment is complete” is announced.
Voice recognition learning on/off
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “Enrollment is enabled/
disabled. Would you like to disable/
enable or retrain?”
4. Say: [Beep] “Disable” or “Enable”
5. When “Disable” is spoken, the voice
recognition learning is turned off.
When “Enable” is spoken, the voice
recognition learning is turned on.
6. Prompt: “Speaker Enrollment is
disabled/enabled.”
Interior Features
Audio Set [Type A (non-touchscreen)]
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Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com
‐
patible with the Bluetooth
® unit,
and then check whether the Blue‐
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pair ing is still not pos ‐
sible after this, contact an Author ‐
ized Mazda Dealer or Mazda Blue‐
tooth
® Hands-Free Customer Serv ‐
ice.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing us
ing the following
procedure.Clear “Mazda” stored in the de‐
vice.
Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func
‐
tion and the Find Mode/Visible set ‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once
again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres ‐
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni
‐
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
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SymptomCauseSolution method
Poor voice recognition There is a malfunction in the micro‐
phone.A poor connection or malfunction
with the microphone may have oc
‐
curred. Consult an Authorized Maz ‐
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec
‐
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas
‐
ures, the rate of recognition will im ‐
prove.Clear memory from the phone ‐
book which is not used very of ‐
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us ‐
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the Talk but
‐
ton.
Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve ‐
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi ‐
cle, the telephone number is updated
in the incoming/o utgoing call record
but the name does not appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
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Audio Set [Type A (non-touchscreen)]
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