2021 MAZDA MODEL 3 HATCHBACK service

Water Marks
Occurrence
Rain, fog , dew, and even tap water can
contain harmful minerals such as salt
and lime. If moisture containing these
minerals settles on the vehicle and
evaporates, the minerals will
concentrate and harden to form white
rings. The rings can damage your
vehicle's finish.
Prevention
It is necessary to wash and wax your
vehicle to preserve its finish according
to the instructions in this section.
These steps should be taken
immediately after you find water marks
on your vehicle's finish.
Pa i n t C h i p p i n g
Occurrence
Paint chipping occurs when gravel
thrown in the air by another vehicle's
tires hits your vehicle.
How to avoid paint chipping
Keeping a safe distance between you
and the vehicle ahead reduces the
chances of having your paint chipped
by flying gravel.
NOTE
The paint chipping zone varies with
the speed of the vehicle. For
example, when traveling at 90 km/h
(56 mph), the paint chipping zone is
50 m (164 ft).
In low temperatures a vehicle's finish
hardens. This increases the chance of
paint chipping.
Chipped paint can lead to rust
forming on your Mazda. Before this
happens, repair the damage by using
Mazda touch-up paint according to
the instructions in this section.
Failure to repair the a ffected area
could lead to serious rusting and
expensive repairs.

Follow all label and container
directions when using a chemical
cleaner or polish. Read all warnings
and cautions.
▼ Maintaining the Finish
Washing
CAUTION

Before lifting the windshield wiper
blades o ff the windshield, always
follow the procedure for moving the
windshield wiper blades. Otherwise,
a wiper blade, wiper arm, or the
hood could be damaged.
Refer to the Replacing Windshield
Wiper Blades (page 6-24) section for
the procedure on how to move the
windshield wiper blades to the
service position.
 When the ignition is switched ON
and the wiper lever is in the AUTO
position and the position, the
windshield wipers may operate
automatically in the following cases:
 The area of the windshield above
the rain sensor is touched or wiped
with a cloth.
 The windshield or the rain sensor
area in the cabin is hit.
Maintenance and Care
Appearance Care
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Jump-Starting
▼Jump-Starting
Jump-starting is dangerous if done incorrec
tly. So follow the procedure carefully. If
you feel unsure about jump-starting, we strongly recommend that you have a
competent service technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow
metal tools to contact the positive (+) or negative (–) terminal of the battery when
working near a battery. Do not allow the positive (+) terminal to contact the
vehicle body:
Flames and sparks near open battery cell s are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all flames including
cigarettes and sparks away from open battery cells.
Keep all flames and sparks away from open battery cells because hydrogen
gas is produced from open battery cells while charging the battery or adding
battery fluid:
Flames and sparks near open battery cell s are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all flames including
cigarettes and sparks away from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may
rupture or explode, causing serious injury.
If Trouble Arises
Battery Runs Out
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To w i n g D e s c r i p t i o n
▼Towing Description
We recommend that towing be done
only by an Authorized Mazda Dealer
or a commercial tow-truck service.

Proper lifting and towing are necessary
to prevent damage to the vehicle.
Particularly when towing an AWD
vehicle, where all the wheels are
connected to the drive train, proper
transporting of the vehicle is absolutely
essential to avoid damaging the drive
system. Government and local laws
must be followed.
1. Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels)
off the
ground. If excessive damage or other
conditions prevent this, use wheel
dollies.

When towing a FWD vehicle with the
rear wheels on the ground, release the
parking brake.
Refer to Electric Parking Brake (EPB) on
page 4-66.

A towed AWD vehicle must have all its
wheels off the ground.
WARNING
Always tow an AWD vehicle with all
four wheels
off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail
away from the tow truck and cause an
accident. If the drive train has been
damaged, transport the vehicle on a
fl atbed truck.
CAUTION

Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal
damage to the transmission.
If Trouble Arises
Emergency Towing
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Display*1*2ContentAction to be taken
Mazda Radar Cruise
Control Canceled. Drive
Safely This message is indicated when the
Mazda Radar Cruise Control
(MRCC), Mazda Radar Cruise Con-
trol with Stop & Go function (MRCC
with Stop & Go function), and the
Tra
ffic Jam Assist (TJA) have been can-
celed other than by the driver. Have your vehicle inspected by an
Authorized Mazda Dealer.
Distance & Speed Alert
Operation Canceled
Drive Safely This message is indicated when the
Distance & Speed Alert (DSA) have
been canceled other than by the driv-
er.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Cruise Control Opera-
tion Canceled. Drive
Safely This message is indicated when the
Cruise Control have been canceled
other than by the driver.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Emergency Braking Acti-
vated. Depress Brake
Pedal to Hold Stop This message is indicated after the
Smart Brake Support (SBS) brakes op-
erate and when the Smart Brake Sup-
port (SBS) is canceled.
Depress the brake pedal.
Touch Key Fob to Push
Button Start Switch This message is indicated when the
key battery is weak (battery dead or
damaged key). Touch the key against push button
start to start the engine.
Refer to Engine Start Function When
Key Battery is Dead on page 4-8.
Depress Brake Pedal to
Start Vehicle This message is indicated when the
push button start is pressed without
depressing the brake pedal. When starting the engine, press the
push button start with the brake ped-
al depressed.
Depress Clutch Pedal to
Start Vehicle This message is indicated when the
push button start is pressed without
depressing the clutch pedal. When starting the engine, press the
push button start with the clutch
pedal depressed.
Check Gear Selector
Lever Position This message is indicated when the
selector lever is shifted to the P or R
position while driving.
Check the selector lever position.
Close Door and Fasten
Seat Belt This message is indicated when AU
-
TOHOLD is about to operate and a
door is opened or a seat belt is unfas-
tened. When the AUTOHOLD is turned on,
close the doors and fasten seat belts.
Wiper Blades Must Be
on Windshield Before
Operating This message is indicated when the
ignition is switched ON with the wip-
er arms at the service positions.
Return the wiper arms to the initial
positions.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
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7. California Civil Code Section1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly noti fied Mazda of the
need for the repair of the
nonconformity; OR
The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has
notified
Mazda of the need for the repair
of the nonconformity; OR
The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN : Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE : repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation fo r damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE : punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject th e decision issued
by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
Customer Information and Reporting Safety Defects
Customer Assistance
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11.If you accept the arbitrator'sdecision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance
(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
e
ff ectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership manageme
nt. If the Service
Manager has alread y reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼ STEP 2: Contact the Mazda
Regional O
ffice
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional O ffice address
and phone numbers are shown (page
8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satis
fied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vo g e l l Ro a d , R i c h m o nd Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number
(VIN). Refer to the Vehicle
Identi fication Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most e ffective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and
final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci
fic item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ffered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
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