2021 MAZDA MODEL 3 HATCHBACK phone

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-9
Customer Assistance
(Mexico)............................. 8-10
Mazda Importer/Distributors ..........
............................................ 8-11 Importer/Distributor............8-11
Reporting Safety Defects.......... 8-12 Reporting Safety Defects
(U.S.A.)...............................8-12
Reporting Safety Defects
(Canada)............................ 8-14
Warranty................................8-15 Warranties for Your Mazda ..........
.......................................... 8-15
Outside the United States/
Canada............................... 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-16
Add-On Non-Genuine Parts and
Accessories......................... 8-17
Cell Phones............................ 8-18Cell Phones Warning............ 8-18
Event Data Recorder................ 8-19 Event Data Recorder (U.S.A. and
Canada)..............................8-19
Recording of Vehicle Data........ 8-20 Recording of Vehicle Data.... 8-20
Uniform Tire Quality Grading System
(UTQGS)................................ 8-21 Uniform Tire Quality Grading
System (UTQGS).................. 8-21
Tire Information (U.S.A.).......... 8-23 Tire Labeling........................ 8-23
Location of the Tire Label
(Placard)............................. 8-27
Tire Maintenance................. 8-29
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-34
Declaration of Conformity....... 8-35 Declaration of Conformity ...........
.......................................... 8-35
8-1
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
8-2
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In order to serve you efficiently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
fi
nal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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11.If you accept the arbitrator'sdecision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance
(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
e
ff ectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership manageme
nt. If the Service
Manager has alread y reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼ STEP 2: Contact the Mazda
Regional O
ffice
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional O ffice address
and phone numbers are shown (page
8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satis
fied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vo g e l l Ro a d , R i c h m o nd Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number
(VIN). Refer to the Vehicle
Identi fication Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most e ffective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and
final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci
fic item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ffered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
8-7
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-9
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical condition in
accordance with a certi fied physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modi fications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E -mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you e fficiently and
e ff ectively, please help us by providing
the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-10
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to
the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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