
Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 502).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 487).
– Device indexing required.
•Re-index your device.
See Settings (page 515).
– Device lock screen enabled.
•Unlock your device before connecting it.
521
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
522
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
523
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Resetting the System
1.
Simultaneously press and hold the seek
up and the audio unit power buttons until
the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
533
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The third
party sites are not under the control of
FORD MOTOR COMPANY, its affiliates
and/or its designated agent. Neither
FORD MOTOR COMPANY nor its
affiliates nor its designated agent are
responsible for (I) the contents of any
third party sites, any links contained in
third party sites, or any changes or
updates to third party sites, or (ii)
webcasting or any other form of
transmission received from any third
party sites. If the SOFTWARE provides
links to third party sites, those links are
provided to you only as a convenience,
and the inclusion of any link does not
imply an endorsement of the third party
site by FORD MOTOR COMPANY, its
affiliates and/or its designated agent.
• Obligation to Drive Responsibly:
You
recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety and
you agree to assume any risk associated with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If the
SOFTWARE is provided by FORD MOTOR
COMPANY separate from the DEVICES on
media such as a ROM chip, CD ROM disk(s)
or via web download or other means, and is
labeled "For Upgrade Purposes Only" or "For
Recovery Purposes Only" you may install one
(1) copy of such SOFTWARE onto the
DEVICES as a replacement copy for the
existing SOFTWARE, and use it in
accordance with this EULA, including any
additional EULA terms accompanying the
upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All
title and intellectual property rights in and to
the SOFTWARE (including but not limited to
any images, photographs, animations, video,
audio, music, text and "applets" incorporated
into the SOFTWARE), the accompanying
printed materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials accompanying
the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use of the
SOFTWARE is the property of the respective
content owner and may be protected by
applicable copyright or other intellectual
property laws and treaties. This EULA grants
you no rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates, and
third party software and service providers
and suppliers. Use of any on-line services
which may be accessed through the
SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
592
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Appendices

(b) use your own personal judgment while
driving. If you feel that a route suggested by
the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices and
cables necessary for use of the TeleNav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNav
Software, to provide TeleNav with true,
accurate, current, and complete information
about yourself, and (b) to inform TeleNav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav hereby
grants to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
TeleNav Software license), without the
right to sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of this
Agreement. You agree that you will use
the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial navigation
services to other parties. 3.1 License Limitations
•
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the TeleNav Software
or any part thereof; (b) attempt to derive
the source code, audio library or
structure of the TeleNav Software without
the prior express written consent of
TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or its
suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute,
sublicense or otherwise transfer the
TeleNav Software to others, except as
part of your permanent transfer of the
TeleNav Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming, privacy,
consumer and child protection, obscenity or
defamation, or
600
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Appendices

3
360 Degree Camera...................................269
Advanced Camera Views.................................270
Automatic 360 Degree Camera
Activation.........................................................269
Camera Views.....................................................269
Front Camera.......................................................270
Keep Out Zone....................................................270
Side Camera.........................................................271
4
4WD See: Four-Wheel Drive......................................233
9
911 Assist...........................................................67
A
A/C See: Climate Control..........................................166
About This Manual
............................................9
ABS See: Brakes...........................................................241 ABS driving hints
See: Hints on Driving With Anti-Lock
Brakes...............................................................242
Accessories...................................................534
Accessories See: Replacement Parts Recommendation......17
ACC See: Using Adaptive Cruise Control..............
273
Active Park Assist
.........................................258
Using Active Park Assist...................................259
Adaptive Headlamps.....................................113 Speed Dependent Lamps..................................113
Adjustable Pedals
.........................................105
Adjusting the Headlamps..........................392
Horizontal Aim Adjustment..............................394
Vertical Aim Adjustment...................................392
Adjusting the Pedals....................................105
Adjusting the Steering Wheel.....................101 End of Travel Position.........................................101
Memory Feature...................................................101
AFS See: Adaptive Headlamps.................................113
Airbag Disposal
...............................................66
Air Conditioning See: Climate Control..........................................166
Air Filter See: Changing the Engine Air Filter..............382 Alarm
See: Anti-Theft Alarm...........................................97
Ambient Lighting
............................................115
Adjusting the Brightness....................................116
Changing the Color.............................................116
Switching Ambient Lighting Off........................116
Switching Ambient Lighting On........................116
Anti-Theft Alarm
..............................................97
Arming the Alarm..................................................97
Disarming the Alarm............................................98
Using the System..................................................97
Appendices....................................................584
Apps.................................................................512 SiriusXM Traffic and Travel Link.......................513
Using Apps on an Android Device.................513
Using Apps on an iOS Device.........................512
Using Mobile Navigation on an Android
Device................................................................513
At a Glance........................................................21
Audible Warnings and Indicators
..............133
Headlamps On Warning Chime.......................133
Keyless Warning Alert........................................133
Parking Brake On Warning Chime..................133
Audio Control
.................................................102
You can operate the following functions with
the control:.......................................................102
Audio System
.................................................461
General Information............................................461
621
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index

Audio Unit......................................................462
Adjusting the Volume........................................462
Changing Radio Stations..................................462
Locking the Rear Audio Controls...................463
Rear Passenger Audio Controls - Vehicles with: Second Row Center Console...........464
Rear Seat Audio Controls - Vehicles without: Second Row Center Console.....................463
Selecting the Audio Modes.............................463
Switching the Audio Unit On and Off............
463
Using Seek, Fast Forward and Reverse.......463
Auto Hold
.......................................................245
Using Auto Hold.................................................246
Autolamps.........................................................111 Windshield Wiper Activated Headlamps........111
Automatic Climate Control.........................166 Accessing Rear Climate Controls...................166
Accessing the Climate Control Menu............166
Setting the Blower Motor Speed....................
166
Setting the Temperature...................................166
Switching Auto Mode On and Off...................166
Switching Defrost On and Off..........................167
Switching Maximum Air Conditioning On and Off.......................................................................168
Switching Recirculated Air On and Off..........168
Switching the Air Conditioning On and Off.......................................................................167
Switching the Heated Seats On and Off.......168 Switching the Ventilated Seats On and
Off.......................................................................168
Automatic High Beam Control....................117
Automatic High Beam Control Indicators.......................................................118
Automatic Transmission
..............................227
Automatic Transmission Adaptive
Learning...........................................................232
Brake-Shift Interlock Override.........................
231
If Your Vehicle Gets Stuck in Mud or Snow.................................................................232
SelectShift™ Automatic Transmission............230
Understanding the Shift Positions of your Automatic Transmission...............................227
Automatic Transmission Fluid Check............................................................388
Auto-Start-Stop..............................................212 Disabling Auto-Start-Stop..................................214
Enabling Auto-Start-Stop...................................212
Autowipers......................................................107 Autowipers Settings............................................107
B
Battery See: Changing the 12V Battery......................390
Blind Spot Information System.................288 ........................................................................\
........288 Blind Spot Information System with Trailer
Tow....................................................................289
Switching the System On and Off..................292
System Errors......................................................292
Using the Blind Spot Information System..............................................................288
BLIS See: Blind Spot Information System..............288
Body Styling Kits...........................................406
Bonnet Lock See: Opening and Closing the Hood............377
Booster Seats..................................................39 Types of Booster Seats.......................................39
Brake Fluid Check........................................389 Brake Fluid Service Interval.............................390
Brakes..............................................................241 General Information............................................241
Breaking-In.....................................................342
Bulb Specification Chart..............................451
C
Canceling the Set Speed
...........................273
Capacities and Specifications...................440 Air Conditioning System...................................440
Alternative Engine Oil for Extremely Cold
Climates............................................................444
Automatic Transmission.....................................441
622
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index