2021 LINCOLN NAVIGATOR bluetooth

Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 475).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
518
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
519
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
520
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 502).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 487).
– Device indexing required.
•Re-index your device.
See Settings (page 515).
– Device lock screen enabled.
•Unlock your device before connecting it.
521
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
523
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
An issue on some older versions of the Android operating system could re\
sult in apps
not being found.
•Switch Bluetooth off and on again to force the system to reconnect to you\
r device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them. –
Device limitation. Some Android devices have a limited number of Bluetoo\
th ports that
apps can use to connect. If you have more apps running on your device th\
an the number
of available Bluetooth ports, the system cannot find all of them.
•Close some of the apps to allow the system to find those that you want t\
o use.
528
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING: Keep antenna and power
cables at least
4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation. Note:
Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
584
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Appendices

Vehicles With SYNC..............................................15
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps.............................................................112
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................112
Declaration of Conformity - Vehicles With: SYNC 3
.........................................................620
Radio Frequency Statement...........................620
Digital Radio
..................................................465
HD Radio Reception and Station
Troubleshooting.............................................466
Direction Indicators
........................................114
Lane Change.........................................................114
Doors and Locks.............................................84
Drive Mode Control.....................................303 Lincoln Drive Modes..........................................303
Driver Alert
......................................................281
Using Driver Alert...............................................282
Driver and Passenger Airbags....................58 Children and Airbags...........................................59
Proper Driver and Front Passenger Seating
Adjustment.........................................................59
Driving Aids....................................................281
Driving Hints...................................................341
Driving Through Water................................342 DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps......112
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).....................112
E
Economical Driving
.......................................341
Electric Parking Brake.................................242
Applying the Electric Parking Brake..............242
Automatically Releasing the Electric Parking
Brake.................................................................243
Manually Releasing the Electric Parking Brake.................................................................243
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge..............................................................243
Electromagnetic Compatibility..................584
Emergency Call Limitations.........................68
Emergency Call Requirements
....................67
Emission Law.................................................223 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance............224
Tampering With a Noise Control System..............................................................223 End User License Agreement...................589
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................589
Engine Block Heater
....................................210
Using the Engine Block Heater........................211
Engine Coolant Check................................383 Adding Coolant...................................................384
Coolant Change..................................................386
Engine Coolant Temperature
Management...................................................387
Fail-Safe Cooling................................................386
Recycled Coolant...............................................385
Severe Climates.................................................385
Engine Emission Control............................223
Engine Immobilizer See: Passive Anti-Theft System........................
95
Engine Oil Check.........................................380 Adding Engine Oil...............................................381
Engine Oil Dipstick......................................380
Engine Specifications
..................................438
Drivebelt Routing................................................438
Entertainment................................................487 AM/FM Radio.......................................................488
Apps.......................................................................499
Bluetooth Stereo or USB..................................497
CD........................................................................\
..496
HD Radio ™ Information (If Available)..............492
SiriusXM® Satellite Radio (If Activated).........488
625
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index