2021 LINCOLN CORSAIR phone

When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 507). 2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off.
See Phone
(page 507).
2. Pair your device. See Phone (page 507). 3. Start the apps on your device that you
want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off.
See Phone
(page 507).
3. Switch on
Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Action and Description
Menu Item
Touch this button to view nearby movie theaters and their show times, if \
available.
Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area.
Weather
Select to see the weather map, which can show storms,
radar information, charts and winds.
Map
Select to choose from a listing of weather locations.
Area
Touch this button to view scores and schedules from a variety of sports. \
You can also save up to
10 favorite teams for easier access. The score automatically refreshes w\
hen a game is in progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting. Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3E280315 E268570

Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 480).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 507).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 492).
– Device indexing required.
•Re-index your device.
See Settings (page 526).
– Device lock screen enabled.
•Unlock your device before connecting it.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect system settings.
•Switch automatic phonebook download on. See Settings (page 526).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on.
See Settings (page 526).
A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 526).
I cannot connect my cell phone.
Text messaging does not work.
–You did not switch on text message notifications.
•Switch text message notifications on.
See Phone (page 507).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure text message sharing is e\
nabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
I cannot hear text messages.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202007, First-Printing SYNC™ 3