Possible Cause and Solution
Symptom
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a profile.
You did not link the remote control you are using to a profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote start on a link\
ed remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not. The preset positions are the same as the guest or previously active prof\
ile.
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This could happen if you\
let a dealership
add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your knowledge.
557
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing SYNC™ 3
Driving to Optimize Fuel Economy.................221
Starting..................................................................220
Stopping................................................................221
Transmission Operation.....................................221
I
In California (U.S. Only)...............................360
Information Display Control........................104
Information Displays.....................................134
General Information............................................134
Information Messages
.................................140
Active Park............................................................140
Adaptive Cruise Control.....................................141
Adaptive Headlamps...........................................141
AdvanceTrac ™ and Traction Control................142
Alarm......................................................................142
AWD........................................................................\
143
Battery and Charging System (12 volt)...........144
Battery and Charging System (High Voltage).............................................................145
Blind Spot Information and Cross Traffic Alert System...............................................................146
Doors and Locks..................................................147
Driver Alert............................................................148
Fuel........................................................................\
.148
Hill Descent Control...........................................149
Hill Start Assist.....................................................150 Keys and Intelligent Access.............................150
Lane Keeping System........................................152
Maintenance.........................................................153
MyKey.....................................................................154
Park Aid..................................................................155
Park Brake.............................................................156
Power Steering....................................................158
Pre-Collision Assist.............................................158
Remote Start.........................................................159
Seats.......................................................................159
Starting System ...................................................160
Tire Pressure Monitoring System....................160
Trailer.......................................................................161
Transmission.........................................................162
Installing Child Restraints
..............................27
Child Seats..............................................................27
Using Lap and Shoulder Belts...........................27
Using Lower Anchors and Tethers for
CHildren (LATCH)..............................................31
Using Tether Straps..............................................33
Installing the Vehicle Identification Card...............................................................474
Instrument Cluster
........................................126
Instrument Lighting Dimmer........................110
Instrument Panel.............................................22
Interior Air Quality.........................................175 Interior Air Quality – Troubleshooting............
177
Refreshing the Interior Air.................................176 Interior Air Quality –
Troubleshooting..........................................177
Interior Air Quality – Information Messages..........................................................177
Interior Lamps
.................................................115
Front Interior Lamp..............................................115
Rear Interior Lamps..............................................115
Interior Mirror
.................................................122
Auto-Dimming Mirror..........................................122
Introduction.........................................................9
J
Jump Starting the Vehicle..........................353 Connecting the Jumper Cables......................354
Jump Starting......................................................355
Locating the Jump Starting Connection
Points................................................................354
Preparing Your Vehicle.....................................353
Removing the Jumper Cables.........................355
K
Keyless Entry...................................................89 SECURICODE™ Keyless Entry Keypad.............89
Keyless Starting
............................................208
Ignition Modes....................................................209
Keys and Remote Controls
..........................66
655
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing Index
Manually Refreshing the Interior Air...............176
Refueling........................................................229 Fuel Filler Door Manual Override Lever........231
System Warnings.................................................231
Remote Control...............................................67 Car Finder...............................................................69
Passive Key.............................................................67
Remote Start..........................................................69
Replacing the Battery..........................................68
Sounding the Panic Alarm..................................69
Remote Start...................................................174
Automatic Settings..............................................174
Heated and Cooled Features...........................174
Last Settings..........................................................174
Repairing Minor Paint Damage
..................410
Replacement Parts Recommendation........12 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control.............................................................71
Replacing the Cabin Air Filter....................175
Reporting Safety Defects (Canada Only)..............................................................366
Reporting Safety Defects (U.S. Only)......366 Resuming the Set Speed...........................290
Resuming the Set Speed from a Complete
Stop...................................................................298
Reverse Braking Assist Indicators
...........264
Reverse Braking Assist Precautions.......263
Reverse Braking Assist...............................263 Reverse Braking Assist –
Troubleshooting.............................................265
Reverse Braking Assist – Troubleshooting .........................................
265
Reverse Braking Assist – Frequently Asked
Questions........................................................266
Reverse Braking Assist – Information Messages.........................................................265
Roadside Assistance....................................351 Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................352
Vehicles sold in the United States: Getting Roadside Assistance......................................351
Vehicles Sold in the United States: Using Roadside Assistance......................................351
Roadside Emergencies
................................351
Rollover Warning..........................................576
Roof Racks and Load Carriers...................333 Maximum Recommended Load
Amounts...........................................................333
Running-In See: Breaking-In.................................................348 Running Out of Fuel....................................228
Adding Fuel From a Portable Fuel
Container.........................................................228
Filling a Portable Fuel Container....................228
S
Safety Canopy™
...............................................59
Safety Precautions.......................................226
Satellite Radio
................................................487
Satellite Radio Electronic Serial Number
(ESN)..................................................................488
Satellite Radio Reception Factors..................487
SiriusXM Satellite Radio Service....................488
Troubleshooting..................................................489
Scheduled Maintenance............................564
Seatbelt Extensions........................................51
Seatbelt Height Adjustment.........................47
Seatbelt Reminder
..........................................48
Seatbelt Status......................................................49
Seatbelts...........................................................44 Principle of Operation..........................................44
Seatbelt Warning Lamp and Indicator Chime..............................................................47
Conditions of operation......................................48
Seats.................................................................178
Security..............................................................97
Selecting a Drive Mode..............................329
659
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing Index
Tires
See: Wheels and Tires.......................................413
Towing a Trailer.............................................340
Load Placement..................................................340
Towing the Vehicle on Four Wheels........345 Emergency Towing............................................345
Recreational Towing - All-Wheel and
Four-Wheel Drive Vehicles..........................
346
Recreational Towing - Front-Wheel Drive Vehicles............................................................345
Recreational Towing - Rear-Wheel Drive Vehicles............................................................345
Towing.............................................................340
Traction Control
............................................267
Principle of Operation.......................................267
Trailer Sway Control
......................................341
Transmission..................................................245
Transporting the Vehicle.............................357
U
Under Hood Overview
................................386
Unique Driving Characteristics..................218
Universal Garage Door Opener................197 HomeLink Wireless Control System...............197
USB Port
.........................................................490
Locating the USB Ports......................................491 Using All-Wheel Drive.................................250
Driving in Special Conditions With All-Wheel
Drive (AWD).....................................................252
How Your Vehicle Differs from Other Vehicles.............................................................251
Operating ALL-Wheel drive (AWD) Vehicles with Mismatched Tires..................................251
Operating All-Wheel Drive (AWD) Vehicles With Spare Tires............................................250
Using MyKey With Remote Start Systems..........................................................79
Using Snow Chains
......................................428
Using Stability Control................................269
Using Summer Tires....................................427
Using the Backup Start Passcode..............73 System Lockout.....................................................74
Using the Valet Mode....................................73
Using Traction Control................................267 Switching the System Off.................................267
System Indicator Lights and Messages........267
Using the Information Display Controls........267
Using Voice Recognition............................494 Apps.......................................................................503
Automatic Blower Motor Speed
Reduction.........................................................505
Climate..................................................................498
Entertainment......................................................496
General.................................................................495 Navigation.............................................................501
Phone....................................................................499
SiriusXM Traffic and Travel Link.....................504
Voice Settings.....................................................504
Utilizing the Mediation/Arbitration Program (Canada Only).............................................362
V
Vehicle Care
..................................................404
General Information...........................................404
Vehicle Identification Number
..................450
Vehicle Identification...................................474
Vehicle Storage.............................................410 Body........................................................................\
.411
Brakes....................................................................412
Cooling system.....................................................411
Disconnecting Your 12 Volt Battery.................411
Engine.....................................................................411
Fuel system............................................................411
General..................................................................410
Miscellaneous......................................................412
Plugging in Your HYBRID..................................412
Removing Vehicle From Storage
.....................412
Tires........................................................................\
412
Vehicle Wi-Fi Hotspot..................................479
Ventilated Seats
.............................................194
Automatic Climate Controlled Seats..............194
662
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing Index