2021 Lexus LC500C emergency towing

15Pictorial index
■Instrument panel
Engine switch ........................................................................................................... P.146
Starting the engine/changing the mode ........... ........................................................P.146
Emergency stop of the engine ........................ ............................................................P.306
When the engine will not start .....................................................................................P.328
Warning messages .......................................................................................................... P.323
Shift lever...................................................................................................................P .150
Changing the shift position ............................................................................................ P.152
Precautions against towing...........................................................................................P.309
Meters ......................................................................................................................... .P.75
Reading the meters/adjusting the instrume nt panel lights................................. P.75
Warning lights/indicator lights ...................................................................................... P.70
When the warning lights come on .............................................................................. P.314
Multi-information display ....................................................................................... P.79
Display ........................................................................................................................ .............. P.79
When the warning messages are displayed.......................................................... P.323
Parking brake switch ............................................................................................. P.157A
B
C
D
E

601-3. Lexus Enform
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio
transmitter and receiver. It receives
and also sends out radio frequency
(RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.

ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engineers, and physi-
cians from universities, and govern-
ment health agencies and industries
reviewed the available body of
Safety information for Safety
Connect

1964-5. Using the driving support systems
This mode employs a radar sensor to detect the presence of vehicles up to approx-
imately 328 ft. (100 m) ahead, determines the current vehicle-to-vehicle following
distance, and operates to maintain a suitable following distance from the vehicle
ahead.
Note that vehicle-to-vehicle distance will close in when traveling on long downhill slopes.
Example of constant speed cruising
When there are no vehicles ahead
The vehicle travels at the speed set by the driver. The desired vehicle-to-vehicle distance
can also be set by operating the ve hicle-to-vehicle distance switch.
Example of deceleration cruising and follow-up cruising
When a preceding vehicle driving slower than the set speed appears
When a vehicle is detected running ahead of you, the system automatically decelerates
your vehicle. When a greater reduction in vehicle speed is necessary, the system applies
the brakes (the stop lights will come on at this time). The system will respond to changes in
the speed of the vehicle ahead in order to maintain the vehicle-to-vehicle distance set by
the driver. Approach warning warns you when th e system cannot decelerate sufficiently to
prevent your vehicle from closing in on the vehicle ahead.
When the vehicle ahead of you stops, your vehi cle will also stop (vehicle is stopped by sys-
tem control). After the vehicle ahead starts off, pressing the “+RES” switch or depressing
the accelerator pedal will resume follow-up cruising.
WARNING
●During emergency towing
●When an approach warning buzzer is
heard often
Driving in vehicle-to-vehicle distance control mode
A
B

3097-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
t
owed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain and related
parts may be damaged or an accident
may occur due to a change in direction
of the vehicle.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch off.
This may lead to an accident as the
rear wheels will be locked by the park-
ing lock.
Also, there is a possibility that the
steering wheel is locked and cannot be
operated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is OFF. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.

3107-2. Steps to take in an emergency
In the following situations, it is not pos-
sible to be towed by another vehicle
using cables or chains, as the rear
wheels may be locked due to the park-
ing lock. Contact your Lexus dealer or
commercial towing service.
There is a malfunction in the shift
control system. ( P.149, 325)
 There is a malfunction in the engine
immobilizer system. ( P.63)
 There is a malfunction in the smart
access system with push-button
start. ( P.330)
 The battery is discharged.
( P.332)
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
 The engine is running but the vehi-
cle does not move.
 The vehicle makes an abnormal
sound.From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
Situations when it is not possible
to be towed by another vehicle
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.

3117-2. Steps to take in an emergency
7
When trouble arises
When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner’s manual of
the flat-bed truck for the tire strapping
method.
In order to suppress vehicle movement
during transportation, set the parking
brake and turn the engine switch off.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1 Take out the screwdriver and the
towing eyelet. ( P.289)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle body as shown in the illustration.
3
Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using the screwdriver or
hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine.
If the engine does not start, turn the engine
switch to ON.
Using a flatbed truck
Emergency towing
Emergency towing procedure

3127-2. Steps to take in an emergency
7Shift the shift position to N and
release the parking brake.
Turn automatic mode off. ( P.158)
■While towing
If the engine is not running, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be purchased at
your Lexus dealer.
 Fluid leaks under the vehicle.
(Water dripping from the air condi-
tioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 Engine coolant temperature gauge
continually points higher than nor-
mal.
 Changes in exhaust sound
 Excessive tire squeal when corner-
ing
 Strange noises related to the sus-
pension system
 Pinging or other noises related to
the engine
 Engine missing, stumbling or run-
ning roughly
 Appreciable loss of power
 Vehicle pulls heavily to one side
when braking
If you think something is
wrong
If you notice any of the following
symptoms, your vehicle probably
needs adjustment or repair. Con-
tact your Lexus dealer as soon as
possible.
Visible symptoms
Audible symptoms
Operational symptoms

3487-2. Steps to take in an emergency
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift position
Be careful not to shift the shift position
with the accelerator pedal depressed.
This may lead to unexpected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the rear wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be
freed.