2021 Lexus LC500 emergency towing

14Pictorial index
■Instrument panel
Engine switch ................................................................... P.152, 156
Starting the engine /chan ging the mode ...................... P.152, 156
Emergency stop of the engine ...................................................P.338
When the engine will not start ....................................... P.363, 364
Warning messages .......................................................................................................... P.356
Shift lever..........................................................................................................P.162, 169
Changing the shift position .................................................................................... P.164, 171
Precautions against towing............................................................................................ P.341
Meters ......................................................................................................................... P.82
Reading the meters/adjusting the instrume nt panel lights................................. P.82
Warning lights/indicator lights ...................................................................................... P.76
When the warning lights come on ............................................................................. P.347
Multi-information display .......................................................................................P.86
Display ........................................................................................................................ .............. P.86
When the warning messages are displayed.......................................................... P.356
Parking brake switch ............................................................................................. P.176A
B
C
D
E

591-3. Lexus Enform
1
For safety and security
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.

ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engineers, and physi-
cians from universities, and govern-
ment health agencies and industries
Safety information for Safety
Connect

2164-5. Using the driving support systems
WARNING
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range has limited capability
to prevent or avoid a collision with a
vehicle traveling ahead. Therefore, if
there is ever any danger, the driver
must take immediate and direct con-
trol of the vehicle and act appropri-
ately in order to ensure the safety of all
involved.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations.
Doing so may result in inappropriate
speed control and could cause an acci-
dent resulting in death or serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills , or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar sensor or
front camera
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●During emergency towing
●When an approach warning buzzer is
heard often

3417-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
LC500: Be sure to transport the vehicle
with all four wheels raised off the ground.
If the vehicle is towed with the tires con-
tacting the ground, the drivetrain and
related parts may be damaged or an
accident may occur due to a change in
direction of the vehicle.
LC500h: Be sure to transport the vehi-
cle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drive-
train and related parts may be damaged,
an accident may occur due to a change
in direction of the vehicle or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch switch> off.
This may lead to an accident as the
rear wheels will be locked by the park-
ing lock.
Also, there is a possibility that the
steering wheel is locked and cannot be
operated.

3427-2. Steps to take in an emergency
In the following situations, it is not pos-
sible to be towed by another vehicle
using cables or chains, as the rear
wheels may be locked due to the park-
ing lock. Contact your Lexus dealer or
commercial towing service.
There is a malfunction in the shift control system. (
P.155, 160, 359)
 There is a malfunction in the engine
immobilizer system system>. ( P.70)
 There is a malfunction in the smart
access system with push-button
start. ( P.367)
 The 12-volt battery is discharged.
( P.369)
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
 LC500: The engine is running but
the vehicle does not move.
 LC500h: The hybrid system warn-
ing message is shown on the multi-
information display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
WARNING
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch switch> is off. The steering lock mecha-
nism is not strong enough to hold the
front wheels straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
Situations when it is not possible
to be towed by another vehicle
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck

3437-2. Steps to take in an emergency
7
When trouble arises
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner’s manual of
the flat-bed truck for the tire strapping
method. In order to suppress vehicle
movement during tr ansportation, set
the parking brake and turn the engine
switch off.
If a tow truck is not available in an emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1
Take out the screwdriver and the
towing eyelet. ( P.322)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
Using a flatbed truck
Emergency towing
Emergency towing procedure

3447-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using the screwdriver or
hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine .
If the engine does not
start, turn the engine switch switch> to IGNITION ON mode mode>.
7Shift the shift position to N and
release the parking brake.
Turn automatic mode off. ( P.177)
■While towing
If the engine is not running off>, the power assist for the brakes and
steering will not func tion, making steering
and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be purchased at
your Lexus dealer.

3837-2. Steps to take in an emergency
7
When trouble arises
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift position
Be careful not to shift the shift position
with the accelerator pedal depressed.
This may lead to unexpected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the rear wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be freed.