2021 Lexus IS350 service

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“SOS” button
LED light indicators
Microphone
Subscribers have the following Safety Connect services available:
● Automatic Collision Notification
*
In case of either airbag deployment or severe rear-end collision, the system is designed
to automatically call the response center. The responding agent receives the vehicle’s
location and attempts to speak with the vehicle occupants to assess the level of emer-
gency. If the occupants are unable to communicate, the agent automatically treats the
call as an emergency, contacts the nearest em ergency services provider to describe the
situation, and requests that assi stance be sent to the location.
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities to assist them in
locating and recovering the vehicle. After fi ling a police report, call the Safety Connect
response center at 1-800-25-LEXUS (1-8 00-255-3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-265-3987 in Canada, and follow the prompts for
Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Con-
nect-equipped vehicle location data may, un der certain circumstances, be shared with
third parties to locate your vehicle. Further information is available at Lexus.com.
Lexus Enform Safety Connect (if equipped)
Safety Connect is a subscription-based telema tics service that uses Global Positioning
System (GPS) data and embedded cellular technology to provide safety and security fea-
tures to subscribers. Safety Connect is supp orted by Lexus’ designated response center,
which operates 24 hours per day, 7 days per week.
Safety Connect service is av ailable by subscription on select, telematics hardware-
equipped vehicles.
System components
A
B
C
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●Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to reach the Safety
Connect response center. The answering agen t will determine your vehicle’s location,
assess the emergency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent that you are
not experiencing an emergency.
● Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS da ta to the already included warranty-based
Lexus roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect response-center
agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc.
For a description of the Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at Lexus.com.
After you have signed the Telematics Subscription Service Agreement and are enrolled,
you can begin receiving services.
A variety of subscription terms is available fo r purchase. Contact your Lexus dealer, call the
following or push the “SOS” button in your vehicle for further subscription details.
● The United States
1-800-25-LEXUS (1-800-255-3987)
● Canada
1-800-26-LEXUS (1-800-265-3987)
● Puerto Rico
1-877-539-8777
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78
After you sign the Telematics Subscription Service Agreement, download the Lexus app
from your smartphone’s app store, and register within the app (or enroll and complete regis-
tration at the dealer), you can begin using these services.
A variety of subscription terms are available. Contact your Lexus dealer, or call 1-800-25-
LEXUS (1-800-255-3987) for further subscription details.
Lexus Enform Remote (if equipped)
Lexus Enform Remote is a smartphone application that lets you view and remotely control
certain aspects of your vehicle.
For details about the functions and services of this application, refer to
http://www.lexus.com/enform/
.
Function of the Lexus Enform Remote is achieved by using DCM (Data Communication
Module).
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79
Lexus Enform Service Connect (if equipped)
Lexus Enform Service Connect uses DCM (Data Communication Module) to collect and
transmit vehicle data that allows Lexus to provide:
● Vehicle Health Report (VHR) (Safety Recalls, Service Campaigns, Current Vehicle
Alerts, Required Maintenance, and Vehicle Condition Status)
● Maintenance Notifications
● Vehicle Alert Notifications
For details about this service and how to regi ster, refer to http://www.lexus.com/enform/
.
The Lexus Enform Service Connect is achieved by using a DCM (Data Communication
Module) built in the vehicle.

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For SiriusXM Services requiring a subscription (such as SiriusXM Satellite Radio), the fol-
lowing paragraph shall be included.
Required SiriusXM Radio monthly subscriptions sold separately after trial period. Subscrip-
tion fee is consumer only. All fees and programming subject to change.
For more information, program schedules, and to subscribe or extend subscription after
complimentary trial period; more information is available at:
 U.S.A. Customers:
Visit www.siriusxm.com
or call 1-877-447-0011
 Canadian Customers:
Visit www.siriusxm.ca
or call 1-877-438-9677
SiriusXM Satellite Radio
A SiriusXM Satellite Radio is a tuner designed exclusively to receive broadcasts provided
under a separate subscription.
For details, refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
Subscription

94
Your Lexus dealer
Your Lexus dealer will provide quality maintenance and any other assistance
you may require.
If there is not a Lexus dealer near you, please call the following number:
■ U.S. OWNERS
● In the U.S. mainland or Canada:
Lexus Roadside Assistance
1-800-25-LEXUS or 1-800-255-3987 (Toll-Free)
● In Hawaii:
Servco Automotive Roadside Assistance/Customer Services
1-800-25-LEXUS or 1-800-255-3987 (Toll-Free)
■ CANADIAN OWNERS
● In Canada or the U.S. mainland:
Lexus Roadside Assist ance/Customer Service
1-800-26-LEXUS or 1-800-265-3987 (Toll-Free)
Please access our websites for further information.
● The U.S. mainland: www.lexus.com
● Hawaii: www.servcolexus.com
● Canada: www.lexus.ca
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All rights reserved. This material may not be reproduced or copied, in whole or in part,
without the written permission of Toyota Motor Corporation.