2021 KIA SORENTO HYBRID display

10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can
identify and fix the problem. If the problem persists or you are unable to locate your specific
need, contact your place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
A blank screen
appears and sound
is not audible.
The system is turned
off.
\225Check that the start switch is in "ACC" or
"ON."
\225Press the Power button on the control
panel to turn on the system.
Sound volume is too
low.
Turn the Volume knob on the control panel
to adjust the volume.
Sound is muted.Press the Mute button on the steering wheel
to unmute.
Sound is audible
from only one side
of the speakers.
Sound is
imbalanced.
On the All Menus screen, press Setup >
Sound > Position and adjust the sound
outputs for the left and right speakers.
The sound is cut off
or noise is heard.
Vibration occurs in
the system.
When the system vibrates, the sound may
be cut off or noise may occur. This is not a
system failure. The system is restored as
soon as the vibration stops.

10-3
SymptomPossible causeSolution
The image quality is
poor.
Screen adjustment
is required.
On the All Menus screen, press Setup >
Display > Illumination, and then adjust the
brightness.
Vibration occurs in
the system.
The images may get distorted when vibration
occurs in the system. This is not a system
failure. The system is restored as soon as the
vibration stops.
The display is aged
or the system
performance is
degraded.
If the problem persists, contact your place of
purchase or dealer.
Small red, blue,
and green dots
are shown on the
screen.
LCD has very high-density pixels. For this
reason, there may be dead pixels (that are
always off) or lit pixels (that are always on)
within 0.01 percent of the total pixels.

10-11
FAQ
Navigation
QHow can I update the map?
AYou can download the latest map data to a USB device and use the device to update
the map. > See "How to Update the Map and Software for your Infotainment System."
QGuidance is made by bypassing the route or the speed camera alerts are late.
ASelect another route after setting the route options. On the map screen, press
> Route > Route Options to change the settings and resume navigation.
> See "Changing the route search criteria."
When the system is not updated, update the software and map and then perform
search again. > See "How to Update the Map and Software for your Infotainment System."
Bluetooth
QWhich functions can I use via Bluetooth?
AYou can use the hands-free call function with a mobile phone connected. You can also
play music after connecting an audio device such as MP3 player or mobile phone.
> See "Making a call via Bluetooth.", "Listening to music via Bluetooth."
QHow can I register a Bluetooth device?
AOn the All Menus screen, press Setup > Device Connections > Bluetooth >
Bluetooth Connections > Add New. From the Bluetooth device to be connected,
search for the vehicle system and register it. Use the Bluetooth device to enter or
approve the authentication number displayed on the system. Then the device is
added to the list of Bluetooth devices in the system and automatically connected to
the system. > See "Connecting a Bluetooth device."

10-19
C
Climate control system 2-13
Component Names and Functions
Control panel
Custom button 1-3
MAP button 1-2
MEDIA button 1-2
NAV button 1-2
POWER button/VOLUME knob 1-2
RADIO button 1-2
SEEK/TRACK button 1-3
SETUP button 1-3
System Reset button 1-3
TUNE knob/FILE knob/ENTER button 1-3
Steering wheel remote control
Call button 1-4
End Call button 1-4
MODE button 1-4
Move button 1-4
Voice Recognition button 1-4
Volume lever/Mute button 1-4
Contacts list 6-10
Control panel 1-2
D
Deleting a location 5-27
Destination search 5-3
Driving assist display 2-9
Index
A
Advanced system settings 9-35
Android devices
Android Auto 2-5
Apple devices
Apple CarPlay 2-7
B
Battery warning 1-6
Bluetooth
Bluetooth phone
Answering a call 6-14
Call 6-6
Contacts list 6-10
Dial pad 6-12
Favorites settings 6-8
Options during a call 6-15
Recent calls list 6-6
Switching to another call 6-16
Text message 6-17
Specifications 10-15
Bluetooth connection
Adding a device 6-2
Deleting a device 6-5
Device connection 6-4
Disconnecting a device 6-5

10-20
H
HD Radio Data 2-20
HD Radio™ 3-10
Home screen 1-10
Hybrid menu 2-25
L
Listening to music
Bluetooth audio 4-7
Location registration 5-23
M
Map 5-6
POI display 5-17
Map update 9-90
Media device connection 4-2
Media player
Bluetooth audio 4-8
USB music 4-2
Messages 6-17
Microphone 7-2
Multi-page Home screen 1-10
N
Navigation 5-2, 5-11
Notifications 2-24
E
Editing a location 5-27
Editing a route 5-17
Energy Flow 2-27
EV charging stations 5-29
F
FAQ 10-11
Bluetooth 10-11
Broadcast reception 10-12
Navigation 10-11
Self-inspection method upon failure 10-
12
Finding a route easily 5-3
Destination search 5-3
Finding the route
Adding a waypoint 5-17
Address search 5-11
Detour 5-20
Displaying POIs on the map 5-17
Frequently visited places 5-25
Gas stations 5-28
Location registration
Deleting a POI 5-27
Editing a POI 5-27
Registration after search 5-23
Map 5-6
Map update 9-90
Previous Destinations 5-13
Saving the current position 5-24
Searching for POIs 5-15
Volume adjustment 5-9
Fuel Economy 2-26

10-21
P
Phone 6-6
Phone projection
Android Auto 2-5
Apple CarPlay 2-7
Previous Destinations 5-13
Product specifications
Bluetooth 10-15
Common specifications 10-15
LTE RF 10-16
Media player 10-13
Radio 10-15
Proximity Warning 2-10
R
Radio
Changing the channel 3-6, 3-7
Changing the radio mode 3-5
Deleting a channel 3-9
Registering a channel 3-8
Scanning channels 3-7
Rear view display 2-9
Recent calls list 6-6
S
Save searched place 5-23
Saving frequently visited places 5-25
Saving the current position 5-24
Settings
Advanced settings 9-35, 9-39, 9-41
Bluetooth settings 9-33
Date and time 9-72, 9-77
Device connection 9-30, 9-32
Keyboard 9-74, 9-78
Screen saver settings 9-82, 9-86
System display settings 9-80, 9-85
System language 9-73, 9-78
User profile settings 9-68, 9-69
UVO settings 9-64, 9-66
Vehicle settings 9-3, 9-15
Voice recognition settings 9-50, 9-51
SiriusXM™ 3-12
Changing to SiriusXM mode 3-12, 3-13
Featured Favorites channels 3-18
Searching for channels 3-15
Seeing the program schedule 3-17
Selecting channels 3-16
Smart Updater Plus 9-90
Sound Mood Lamp 2-18
Sounds of Nature 2-19
Split screen 1-14
Steering wheel remote control 1-4
Surround view monitor
Door opening/mirror folding alert 2-12
Rear view video 2-12
Screen settings 2-13
Screen view 2-11
System Info 9-71, 9-75
System status indicator icons 10-9
System update 9-90

10-22
UVO menu
Diagnosing the vehicle 8-6
Driving Information 2-23
Roadside Assistance 8-5
Settings 9-64, 9-66
Virtual Assistant 8-7
Voice Local Search 8-8
Weather info 8-5
V
Vehicle settings 9-3, 9-15
Voice memo 7-21
Voice recognition
Help 7-4
Microphone 7-2
Navigation commands 7-7
Other commands 7-10
POI name 7-11
Radio commands 7-8
Using the voice recognition 7-2
Volume setting 7-4
Voice recognition settings 9-50, 9-51
T
Troubleshooting 10-2
Bluetooth connection 10-5
Navigation operation 10-8
Phone projection 10-6
Sound and display 10-2
System operation 10-7
USB playback 10-4
TUNE Knob Function 9-35
Turning the system on or off 1-5
U
Update 9-90
USB file specifications 10-13
USB music 4-2
USB port 4-2
USB storage device specifications 10-14
Using the Driver talk mode in the rear seat
2-16
Using the Quiet mode in the rear seat 2-17
Using the rear-seat climate control system
2-14
Using the sound mood lamp 2-18
Using the touch screen 1-7
UVO
Service 8-2
Find 8-9